Certified mediator qualification course november december 2015
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Transcript of Certified mediator qualification course november december 2015
www.EQuita.ie • www.WorkplaceBullying.ie • 00 353 1 293 4741 9
Venue: IMI, Sandyford Road, Dublin 16
Course Dates: November – December 2015
Unit One: 6th November (Friday) [2:00pm - 7:30pm]
7th November (Saturday) [9:30am - 5:30pm]
Unit Two: 13th November (Friday) [2:00pm - 7:30pm]
20th November (Friday) [2:00pm - 7:30pm]
Unit Three: 21st November (Saturday) [9:30am - 5:30pm]
27th November (Friday) [2:00pm - 7:30pm]
Unit Four: 4th December (Friday) [2:00pm - 7:30pm]
5th December (Saturday) [9:30am - 5:30pm]
Assessment 4th
December and 5th
December 2015
Course Features:
To ensure minimum disruption to your work commitments, the course has been structured so that it will require only 2.5 half days off work.
We can take payment instalments if that suits the student better.
If you are a returning student to our courses you will receive a 15% discount. Additionally, we can provide a group discount for group bookings. The fee includes a free annual subscription to the Mediator’s Institute of Ireland and competency assessment.
This programme is designed to provide knowledge and skills in conflict resolution and mediation. It is delivered in four units over eight days. This is a highly interactive and integrated programme, bringing together the essential knowledge, skills and attitudes for the demanding work of facilitating the resolution of emotion and interest based conflict. The content consists of a mixture of theoretical presentation, an exploration of how theory applies to practice, and skills development through exercises and role-play. It aims to integrate participants’ experience and abilities with mediation and conflict management.
Competency Assessment A Certificate in Mediation is awarded to students who successfully pass the mediation role-play competency assessment
which is on Day 8 of the programme.
Who should attend?
• Managers, HR Practitioners, Team Leaders, Consultants, Advisers and others who negotiate and deal with conflict and dispute resolution
• Lawyers & Barristers interested in ADR
• Officials and Trade Union Representatives
• Anybody - at any level - with responsibility for resolving workplace
disputes and conflict who wishes to enhance their skills in this area
• Those who want to become accredited Professional Mediators
• Those who wish to use mediation skills in their area of work
or profession
Why choose us?
• Accredited by the MII
• Delivered by some of Ireland’s leading experts in mediation
• Ireland’s only course to deliver core mediation, workplace
and commercial mediation
• One-to-one support and feedback on your skills
• First class value for money
• Guaranteed to build your confidence
• We administer MII membership on successful completion of exam
• Access to ‘sharing and learning’ groups
• Free car parking
• International standard case studies
• Course fee includes all course notes, articles and core text book
[The Mediator’s Handbook]
2 www.EQuita.ie • www.WorkplaceBullying.ie • 00 353 1 293 4741
Conflict Positive Certified Mediator Course
Unit Four: Mediation Practice (Day 7) Students develop their mediation
practice and skills in this session
and explore mediation dynamics
and the purpose result of different
interventions. Students are given
extensive individual coaching in
mediation practice in role-play to
enhance their self-knowledge and
develop their mediation practice.
The use of positive and
constructive language in giving
feedback, and the nature of
power dynamics in mediation
are also taught.
COURSE ASSESSMENT: Mediation role-play.
www.EQuita.ie • www.WorkplaceBullying.ie • 00 353 1 293 4741 3
Mediation Knowledge & Skills This training course is designed to provide knowledge and skills in conflict resolution and mediation and is delivered in four units of 15 hours each.
It is approved by the Mediators’ Institute of Ireland (MII) as a certified training course for mediators. This is a highly interactive and integrated
programme, bringing together the essential knowledge, skills and attitudes for the demanding work of facilitating the resolution of emotion and
interest based conflict. The content consists of a mixture of theoretical presentation, an exploration of how theory applies to practice, and skills
development through exercises and role-play. It aims to integrate participants’ experience and abilities with mediation and conflict management.
Unit One: Conflict & Mediation (Day 1 & Day 2) This unit aims to provide students with knowledge of conflict theory and the mediation paradigm; dispute resolution processes; concepts of
impartiality and multi-partiality; the mediation process concepts and skills. The skills of mediation are taught through theoretical presentation and
experiential learning and students develop active listening, framing and reframing skills; knowledge of the purpose of storytelling and setting
ground rules. Concepts of impartiality, neutrality and multi-partiality are examined and the differences between suppression, settlement and
resolution are explored. Students learn how to open the mediation space; facilitate collaborative relationships in mediation, and analyse conflict
through the understanding of positions and interests in clients’ conflict stories.
Unit Two: Creativity & Negotiation (Day 3 & Day 4) This unit introduces students to negotiation as a process of bargaining between two (or more) interests, in a competitive or collaborative style.
Students learn about negotiation as it is conducted directly by the concerned parties or takes place during the mediation process. Principled and
positional negotiations are explored both in theory and in practice through coached experiential exercises. Students are taught how to manage
impasse and non-agreement, and how to use caucus, shuttle mediation and co-mediation. Identifying, gathering, managing, analysing, prioritising,
and working with information through option development, brainstorming and reality testing are explored in theory and in practice.
Unit Three: Use of Language, Questioning & Ethics (Day 5 & Day 6) This unit aims to give students knowledge and sensitivity to mediation ethics through the exploration of ethical codes and the application of these
codes to ethical dilemmas. Students learn the language and form of Mediated Agreements in theory and practice. The creation of formulations as
an analytical tool is developed through mediation film review and through practice. Students learn how to introduce more information into the
system (family, business, community etc.) through questioning, thus creating dialogues with a difference. A variety of forms of questioning are
taught, each form with a specific goal and purpose.
Programme Overview
4 www.EQuita.ie • www.WorkplaceBullying.ie • 00 353 1 293 4741
Day 1: Conflict and Mediation • The Mediation Process
• The Dynamics of Conflict
• Storytelling 1
• Role-play
Day 2: Communication • Framing and Reframing
• Storytelling 2
• Positions and Interests
• Role-play
Day 3: Communication: Option
Development • Enabling Relationship
• Option Development
• Facilitating Creativity
• Process Management: Engaging & Empowering
• Role-play
Day 4: Negotiation Skills in Commercial
Mediation • Types of Negotiation
• Phases of Negotiation
• Positions and Interests
• Framing
• Role-play
Day 5: Questioning, Agreement,
Values & Mediation • Questioning
• Role-play
• Creating Agreement
• Writing Agreement
• Practice Writing Agreement
• Ethics
• Ethical Dilemmas
• Values and Principles
Day 6: Mediation Skills Practice Day • Role-play
Day 7: Reflective Practice,
Power & Mediation • Power & Mediation
• Reflective Practice
• Impasse
• Styles in Mediation
• Transformative Mediation
• Role-play
Day 8: Assessment Role-play • Role-play
• Review
• Ending
Programme Schedule
www.EQuita.ie • www.WorkplaceBullying.ie • 00 353 1 293 4741 5
Margaret Considine CEO & Head of ADR MMII & CEDR
M.A.A.T
BA(Mgmt)
H. Dip (Mediation)
MSc (Mgmt.OB)
MA [Mediation & Conflict Resolution]
MII & CEDR
Margaret Considine, CEO of EQuita Consulting Limited, is one of Ireland’s leading experts in the
field of mediation. Margaret is a workplace and commercial mediator, commercial negotiator,
management consultant and cutting edge executive educationalist. She lectures to Masters Degree
level and works on the NUIM Mediation Diploma and Degree programmes and on the Law Society
Diploma in Mediation. A member of the Mediators’ Institute of Ireland (MII) Council and Chair of its
conference committee, she is also a trained mediator with the Centre for Effective Dispute
Resolution (CEDR) Ireland. Margaret works with major companies in Ireland and Europe, assisting
them in mediations, management development, negotiations, coaching and HR/employment
issues. She has extensive experience with both private and public sector clients and is a graduate
of University College Dublin, National University of Ireland Maynooth and Trinity College Dublin.
Margaret has extended her studies internationally in Harvard Law School, Harvard Business
School, Stanford and Northwestern University in the USA.
Julie McAuliffe Programme Director MA Mediation & Conflict Resolution
IMI BA Management Programme,
First Class Honours
MSc Degree in Mediation &
Conflict Resolution, UCD
Julie has worked with EQuita Consulting for many years where she mediates,
co-mediates and coaches conflicted parties. Julie also holds a number of organisational
posts. She mediates complex multi-party disputes, as well as interpersonal
misunderstandings, bullying and harassment issues and family disputes. Julie teaches
mediation at UCD, NUIM and the Institute of Public Administration, and is a trainer on the
post graduate Certificate in Mediation Training for the Law Society. She has also served
on the MII Executive Board and as Registrar with the MII.
Keelin O’ Reilly Mediator Dip in Personnel Management,
NCIR and CIPD
MSc Education, Training and
Development, Sheffield University
Diploma in Business & Personal
Coaching, Irish Lifecoach Institute
Certificate in Mediation, IPA
Keelin is a Mediation Practitioner and Mediation Trainer on numerous MII accredited
courses. She has mediated in Organisation, Workplace, Family and Community cases and
has successfully facilitated parties to reach agreement in several cases. She has designed
and delivered a range of training programmes including communication, employment law,
equality and diversity, conflict and mediation. Keelin has been a Human Resources
specialist for almost 16 years, working with organisations in the educational, public, private
and community sectors, providing mentoring and coaching to a range of SMEs in the areas
of communications, work relations and dealing with conflict in the workplace.
Trainers and assessors are all accredited members of the Mediators’ Institute of Ireland.
Meet the Team
6 www.EQuita.ie • www.WorkplaceBullying.ie • 00 353 1 293 4741
Here’s what some of those who have completed EQuita Consulting’s Conflict
Positive Approach to Mediation course had to say about their experience
• “The facilitators on this course were highly engaging and created a
comfortable, trusting environment for all those engaged in resolving
conflict. Ever the consummate professionals, their influencing style was
non-directive and constructively challenging. As a mediator, Margaret
draws on her extensive experience of the professional development,
employment law and industrial relations environment to generate
movement in mediation where most others would fail.”
• “This course has provided me with invaluable skills that I will be able to
use in both my professional and everyday life.”
• “I appreciate the invaluable skills you brought to me and the team in
resolving the challenges getting in the way of our progress. Your
professionalism and disposition really impressed me and I hope that
I could some day achieve a fraction of your traits and skills in moving
intractable people locked in their conflict. I hope our paths will cross
again in the not-too-distant future.”
• “Very practical and exceptionally helpful for us.”
• “The course exceeded all of my expectations – highly interactive
and very practical.”
• “I would highly recommend this course to anyone.”
• “This course was perfect for me: my role is changing and I need to be
more confident in the workplace. It has helped me with the essential
skills required to be an excellent mediator.”
• “The one-to-one feedback throughout the programme was
instrumental to me. It gave me a great insight into the necessary
skills that I need to address in order to be the best possible
mediator I can be.”
• “Excellent course, excellent facilitators.”
• “World class facilitators! The diversity of their industry experience
enabled me to maximise my learning outcomes. The course really
exceeded my expectations.”
• “The facilitators were true professionals with extensive knowledge and
experience in the areas of conflict resolution, mediation, influence,
persuasion, negotiation skills, communication and personal
effectiveness. Their support has been invaluable over the course
of the programme. Their dedication to quality customer service
in the professional mediation course is unequalled.”
• “A really fantastic course, it provided me with the confidence to begin
a new chapter in my career. I would highly recommend it.”
Testimonials
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The Professional Association for Mediators
EQuita Conflict Positive Certified Mediator Course Application Form
Signed: Date:
www.EQuita.ie • www.WorkplaceBullying.ie • 00 353 1 293 4741 7
PO (if required):
Method of Payment (Please tick the relevant box):
Bank Deposit or Electronic Transfer:
By Cheque:
To arrange payment by instalment please contact us
Please make cheques payable to EQuita Consulting Limited
Post to:
EQuita Consulting Limited IMI Business Campus Sandyford Road Dublin 16
Bank Details Payment Details
November-December 2015 Dublin
Early Bird Rate: €1950
Standard Rate: €2350
Course Fee Includes:
✔ MII Student Membership
✔ MII Competency Assessment
✔ All Course Documents
✔ Core Text Book
(Please Note:
If no Competency Assessment is
required, the course fee is reduced by
€250)
Email:
Bank Account:
Permanent TSB
2-4 Upper Baggot Street
Dublin 4
Sort Code: 990626
Account Number: 11946027
IBAN: IE26 IPBS 9906 2611 9460
Swift Code: IPBSIE2D
BY CAR
From the North, West and South
Using the M50 going south, take Exit 13 (Sandyford/Dundrum/R113),
then take the Green Route to Sandyford Industrial Estate.
Turn LEFT on to Blackthorn Drive at Beacon Court.
At the next T-junction, turn RIGHT on to Sandyford Road.
IMI is the next turn LEFT,100 yards away.
From the East and South East
Travelling north on the N11, take the M50 at Loughlinstown.
Take Exit 13 to Sandyford Industrial Estate
Turn LEFT on to Blackthorn Drive at Beacon Court.
At the next T-junction, turn RIGHT on to Sandyford Road.
IMI is the next turn LEFT,100 yards away.
LUAS
IMI has three car parks. Parking is complimentary for course participants. Balally stop,1km from IMI. On exiting the LUAS Plaza on to Sandyford
Road, turn LEFT. IMI is a brisk 10-minute uphill walk, set in its own
BUSES grounds on the RIGHT HAND SIDE. The entrance is on Clonard Road,
44, 44B, 116, 48A (to Dundrum only) joining Sandyford Road at traffic lights.
8 www.EQuita.ie • www.WorkplaceBullying.ie • 00 353 1 293 4741
How to get there