CERTIFICATE IN HOSPITALITY AND SUPERVISORY

PROGRAMME

“EXPERIENCE A NEW LEVEL OF

HOSPITALITY & MANAGEMENT TRAINING”

Earn An International Qualification In Malaysia With An International Exposure

Malaysia…………•  Established and high quality education system and

standards• Ability to get foreign degree qualifications studying

fully in Malaysia from countries like US, UK, Australia, Canada, etc. at a much lower cost

• High quality of life• Comparatively low expenditure of studying and living

in Malaysia• Straightforward immigration procedures• Comfortable, peaceful and safe living in Malaysia

Malaysia…………• Wide choices of food• Great place for travel destinations• Multi-ethnic nation with vast variety of cultures• Multi-language country allowing for ease of

communication• Providing education to the existing 50,000

international students from more than 100 countries• An economically sound and socially safe country,

which has a stable government and a low serious crime rate.

TOURISM INDUSTRY SCENARIO IN MALAYSIA

201024.6mil Tourist

201124.7milTourist

201225.03milTourist

Plan 2020

36mil tourist arrivals with RM168b in receipts

HOTEL INDUSTRY DEVELOPMENT

Year

2013

No of Room

190.520

2012 180,237

2011

2010 168,497

2009

168,901

168,844

CHALLENGES IN HOTEL SECTOR

• Labour shortage

• Service Standard

• Low in room rate

NEEDS OF WORKFORCE IN HOTEL SECTOR

To increase skilled workers

To fulfill manpower requirement for the new

hotels

Shortage of workforce is more than 40,000

CERTIFIED HOSPITALITY SUPERVISORY PROGRAM (CHSP)

Who should

attend?

Department Supervisors

(New and Senior Supervisors)

Team Leaders

Middle Managers Senior Associates (In line for promotions)

Management Trainees (diploma &

degree holder in hotel management

program)

COURSE OBJECTIVES

To establish the climate of human relationship at the departmental level of the organization.

To shape the attitudes that motivates employees toward better performance of their jobs with appropriate counseling and discipline

To train and coach new and senior associates to work effectively and safely following standard operating procedures

To identify the importance of the essentials skills relating to effective and assertive communication, positive employee feedback and employee confrontation

To establish your credibility, confidence and authority as a supervisor

PROGRAMME OUTLINE

Supervisory Roles &

Responsibilities

Leadership Traits and

Styles

Managing Your Time

Elements of Communication

Problem Solving & Conflict

Resolution

Orientation and Training

Motivation and Team Building

Staffing and Scheduling

Performance Improvement Techniques

BENEFITS OF CHSP Be recognized

(Get the recognition you

deserve)

Be part of an elite group of certified

supervisors

Keep pace with change in

supervisory trends

Positively influence morale

Bring out the best in your associates

Boost your organization’s bottom line

Work under pressure and

enjoy it

Promotion for higher position

AWARD OF CERTIFICATES

• AXSEL• MAHTEC• HOTELS

WHO ARE WE

Axsel Management International Sdn Bhd was incorporated for the

purpose of conducting quality Human Capital Development programs in

contribution towards Self Development and Nation Building..

We are dedicated to develop high performance individuals and

organizations to achieve higher growth while meeting the aspirations and

challenges towards Self Development and ultimately Nation Building. At

Axsel, we are committed to enhance client’s resources and potentials

through innovative, strategic, research driven and value added consulting

and training & development. We are an approved Training Provider from

Ministry of Human Resource, Malaysia

VISION & MISSION

• To become the most sought after Human Capital Development and Educational Service Providers by providing the highest quality and the most relevant training programs and educational services.

We assist:• Individuals to enhance their skills or acquire new skills to

enable them to stay relevant in the global community. • Organizations to reach its optimum by transforming their

human capital to be first class mentality workforce.

ORGANISATIONAL CHART

Chairman

Director of Operations

Administration Executives

Director of Training

Training Executives

Director of Marketing

Sales Executives

Chief Executive Officer

OUR INTERNATIONAL OFFICES

• Pakistan• UAE• Kenya• Uganda• Nigeria• Ghana• Afghanistan

OUR PARTNERS

MALAYSIAN ASSOCIATION OF HOTELS

` MALAYSIAN ASSOCIATION OF HOTELS

ESTABLISHED: 1974

VISION

To build a workforce of highly skilled, innovative and disciplined individuals who will operate as one to enhance the efficiency of the hotel industry in its efforts to achieve the goals of vision 2020 and beyond.

MISSION

As the official national network for the hotel industry of Malaysia, MAH will act as the voice of the industry, working as one body to promote, protect, represent and advance the interests of its members

The training arm for Malaysian Association of Hotels (MAH) formed initially to provide courses for MAH members and currently open to non-members and hospitality related companies and government agencies.

Approved training provider of Human Resource Development Fund (HRDF)

More than 1000 professionals have graduated through the MAHTEC professional diploma.

Appointed by Department Of Skills Development, Ministry of Human Resource (MOHR) to develop and deliver the basic hospitality practices and procedures program effective June 2008.

Appointed as an approved TNA consultant for SME by HRDF effective September 2008

Appointed as consultant for DPCCE/ministry of higher education for hospitality related programs

Appointed as an training provider by northern corridor implementation authority (NCIA) 2010

Why Malaysian Association Of Hotels And Education Centre?

WHY MAHTEC

• They have more than 300 hotels who 4* and above• confirmed placement for trainees• Minimum six months

WHAT DO THE TRAINEES GET?

During the training period in the classroom:• Free accommodation for 30 days• 2 meals are provided for 30 days • English classes for 3 weeks• Hotels classes for 1 week• Airport Pick up

During the training period:• free accommodation• free one duty meal• allowance between RM 300 – 500 plus overtime