CEO Investor Day Presentation 2013...30.06. 30.06. 31.12. 0 . 20 . 40 . 60 80 100 . 120 2012 2013
Transcript of CEO Investor Day Presentation 2013...30.06. 30.06. 31.12. 0 . 20 . 40 . 60 80 100 . 120 2012 2013
WELCOME TO THE ASCOM
ANALYST & INVESTOR DAY
ZURICH, 30 OCTOBER 2013
ASCOM
MISSION-CRITICAL WIRELESS COMMUNICATION
ASCOM AT A GLANCE
Analyst & Investor Day, CEO Presentation, 30/10/2013 © Ascom Group
ASCOM RUNS TWO BUSINESSES Ascom Wireless Solutions Ascom Network Testing Providing workflow optimization for Health Care
Auditing network performance and customer experience
Healthcare facilities Retail, Prisons, Power plants,
Manufacturing facilities etc. Enterprise Mobility Vendors
Mobile Network Operators Network Equipment Vendors Managed Service Providers Regulators
INDUSTRY: INFORMATION & COMMUNICATION TECHNOLOGY Business-to-business only
Integrated wireless on-site communication, Nurse Call
Mobile Telecom, Radio Access Network (RAN)
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ASCOM – SET TO CREATE MORE VALUE
Analyst & Investor Day, CEO Presentation, 30/10/2013 © Ascom Group
1 Market leader in an attractive industry with great potential
2 At the forefront of innovation and technology
3 Robust and clear strategy going forward
4 Experienced and committed management team
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ASCOM – SET TO CREATE MORE VALUE
Analyst & Investor Day, CEO Presentation, 30/10/2013 © Ascom Group
1 Market leader in an attractive industry with great potential
2 At the forefront of innovation and technology
3 Robust and clear strategy going forward
4 Experienced and committed management team
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MARKET DRIVERS OPERATOR CHALLENGES
WIRELESS SOLUTIONS – ATTRACTIVE INDUSTRY FUNDAMENTALS
Analyst & Investor Day, CEO Presentation, 30/10/2013 © Ascom Group
Ageing population
Pressure to improve efficiency in healthcare systems
Communication to manage care effectively
Provide adequate Care Facilities
Optimize workflow of qualified care staff
Tailored Solutions make a big difference
ASCOM SUPPORTS POINT OF CARE WORKFLOW OPTIMIZATION IN HEALTHCARE
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MARKET LEADER IN PATIENT SYSTEMS
MARKET LEADER IN CORDLESS ENTERPRISE TELEPHONY
MARKET LEADER IN AN ATTRACTIVE INDUSTRY
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Analyst & Investor Day, CEO Presentation, 30/10/2013 © Ascom Group
C U S T O M E R
Patient System
C U S T O M E R
Unite Software
C U S T O M E R
Mobility
C U S T O M E R
Services
System integrator
Reseller
C U S T O M E R
Patient Systems Unite Software Mobility
Services
ASCOM’S USP: THE POWER OF ONE
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MARKET DRIVERS OPERATOR CHALLENGES
NETWORK TESTING – ATTRACTIVE INDUSTRY FUNDAMENTALS
Analyst & Investor Day, CEO Presentation, 30/10/2013 © Ascom Group
Increasing: Demand for mobile Broadband
Increasing: Network Complexity
Decreasing: Average Revenue per User
Build Capacity
Improve Efficiency
Manage Customer Experience (CX)
ASCOM IS THE TRUSTED PARTNER IN WIRELESS NETWORK INVESTMENT AND MANAGEMENT
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Analyst & Investor Day, CEO Presentation, 30/10/2013 © Ascom Group
MARKET LEADER IN AN ATTRACTIVE INDUSTRY
TEST & MEASUREMENT
BENCHMARKING & MONITORING
REPORTING & ANALYSIS
Global market leader in drive- and walk-test tools for measuring mobile network performance
Industry‘s most versatile benchmarking software platform: handheld, automated, application services
Enterprise software for analyzing, optimizing device and network performance
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Analyst & Investor Day, CEO Presentation, 30/10/2013 © Ascom Group
Test & Measurement
Benchmark
Monitor
Reporting & Analysis
C U S T O M E R
C U S T O M E R
Test & Measurement
C U S T O M E R
Benchmark
C U S T O M E R
Monitor
C U S T O M E R
Reporting & Analysis
ASCOM’S USP: THE POWER OF ONE
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ASCOM – SET TO CREATE MORE VALUE
Analyst & Investor Day, CEO Presentation, 30/10/2013 © Ascom Group
1 Market leader in an attractive industry with great potential
2 At the forefront of innovation and technology
3 Robust and clear strategy going forward
4 Experienced and committed management team
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Continued high investments in R&D CHF 50m per year - expensed through P&L 11% of net revenue, above market level
Ascom Wireless Solutions Ascom Network Testing Providing workflow optimization for the HC space
Software applications based on Unite
Next generation IP and wireless nurse call
Ruggedized, dual mode smart phone for the healthcare industry
Auditing network performance and customer experience
Blixt – available bandwith measurement technology
Pioneer in VoLTE testing
Only Ascom supports Testing with iPhone
AT THE FOREFRONT OF INNOVATION AND TECHNOLOGY
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NEXT GENERATION HEALTHCARE SMART DEVICE
Made for professional use
Ruggedized
Endures any shift planMulti Radio
Improved Workflows
14Investor Presentation, January 2014 © Ascom Group
Source: www.rfclipart.com
Only TEMS Investigation Tests with iPhone®
Full support in TEMS Investigation for iPhone iPhone generates more operator revenue and mobile data traffic
than any other phone
Provides operators with an unprecedented level of visibility into network performance
Enables efficient and detailed testing for key use cases LTE Testing Indoor Testing Network Optimization
Leverages operator investment Seemlessly plugs into operator workflow
INTRODUCING: IPHONE® AND TEMS INVESTIGATION
Analyst & Investor Day, CEO Presentation, 30/10/2013 © Ascom Group 15
ASCOM – SET TO CREATE MORE VALUE
Analyst & Investor Day, CEO Presentation, 30/10/2013 © Ascom Group
1 Market leader in an attractive industry with great potential
2 At the forefront of innovation and technology
3 Robust and clear strategy going forward
4 Experienced and committed management team
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Growth
Increase penetration in established markets Leverage installed base to cross-sell Expand regionally Increase share of software and service business
Innovation
Establish product platforms Increase level and speed of innovation
Operational Excellence
Manage costs diligently Manage Group synergies
A ROBUST AND CLEAR STRATEGY BUILT ON 3 PILLARS
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WIRELESS SOLUTIONS – STRATEGIC TRANSITION
Past Current Wanted
Product House for dedicated on site mobility. Europe presence.
System House for on site mobility and nurse call. Europe and US presence.
Solutions Provider for point of care workflow optimization in Healthcare. Global presence.
Market positioning
Innovation
Operational Efficiency
Mobility and alarming for segments with mission critical needs.
Supply chain excellence Own manufacturing Autonomous Local Sales Units. Functional organization.
Mobility, Software, and Patient Systems businesses in their own right.
Products and Professional services optimized for direct and indirect business globally
Supply chain excellence Asset light - outsourcing Diverse Regions. Product lines introduced Matrix organization.
Process excellence Common Divisional operating model.
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North America
Western Europe
Middle East / Africa
Note: revenue based on FY 2012
Latin America
CEE
APAC
2012
2012
2012
2012
2012
2012
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249
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GEOGRAPHIC OPPORTUNITY WIRELESS SOLUTIONS
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NETWORK TESTING - STRATEGIC TRANSITION
Post-TEMS acquisition
Current Wanted
Technology leader in wireless network drive testing tools
Independent auditor of wireless network performance
Deep understand-ing of network test metrics
Captive Ericsson distribution
Strongest product portfolio across wireless testing
Global sales and service reach
Solution portfolio able to address CTO-level objectives
Trusted relationships
Trusted partner in wireless network investment and management
Market positioning
Associated core assets
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Analyst & Investor Day, CEO Presentation, 30/10/2013 © Ascom Group
Trial Roll-Out Optimization Operation
Test & Measurements TEMS Investigation, TEMS Pocket
Reporting & Analysis TEMS Discovery, TEMS Visualization
Benchmarking & Monitoring TEMS Automatic, TEMS Symphony TEMS Monitor Master
Network Testing supports all phases of the network life cycle
OPPORTUNITY CYCLE NETWORK TESTING
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ASCOM WIRELESS SOLUTIONS ASCOM NETWORK TESTING
OUR STRATEGIC FOCUS: MORE SOFTWARE AND SERVICES
Analyst & Investor Day, CEO Presentation, 30/10/2013 © Ascom Group
20%
50%
30%
Software Hardware Services
60% 20%
20%
Software Hardware Services
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ASCOM – SET TO CREATE MORE VALUE
Analyst & Investor Day, CEO Presentation, 30/10/2013 © Ascom Group
1 Market leader in an attractive industry with great potential
2 At the forefront of innovation and technology
3 Robust and clear strategy going forward
4 Experienced and committed management team
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THE EXECUTIVE BOARD
Analyst & Investor Day, CEO Presentation, 30/10/2013 © Ascom Group
Fritz Mumenthaler Joined in 2005. More than 20 years experience with international indus-trial companies.
Bianka Wilson Joined in 2013. Experienced finance expert with a solid track record and a broad international background.
Claes Ödman Joined in 2011. Based in Asia for 8 years; Taiwan and Singapore.
Rikard Lundqvist Joined in 2009. Significant international experience.
FRITZ MUMENTHALER
CHIEF EXECUTIVE OFFICER
BIANKA WILSON
CHIEF FINANCIAL OFFICER
CLAES ÖDMAN
GENERAL MANAGER
WIRELESS SOLUTIONS
RIKARD LUNDQVIST
GENERAL MANAGER
NETWORK TESTING
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ASCOM – SET TO CREATE MORE VALUE
Analyst & Investor Day, CEO Presentation, 30/10/2013 © Ascom Group
1 Market leader in an attractive industry with great potential
2 At the forefront of innovation and technology
3 Robust and clear strategy going forward
4 Experienced and committed management team
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Targets 2013* EBITDA target Mid-term target of 14–15% EBITDA margin for 2013 announced in January 2011
We confirm the EBITDA target range of 14 – 15% we gave in January 2011, and will thereby show the best Group EBITDA margin Ascom has ever achieved
We will grow Net Revenues 2.5 – 5% on Group level
Net Profit We will increase Net Profit substanially versus 2012
Mid-term targets (2014/15)*
Based on the strategic positioning of the 2 Divisions and supported by smaller value-adding acquisitions, we confirm the mid-term targets:
Average growth of 5–10% at Group level in 2014/15 EBITDA margin of 17–18% at Group level in 2015
* Assuming a steady economical and at least stable currency relations.
GOING FORWARD
Analyst & Investor Day, CEO Presentation, 30/10/2013 © Ascom Group 26
LEGAL DISCLAIMER
This document contains specific forward-looking statements, e.g. statements including terms like “believe”, “expect” or similar expressions. Such forward-looking statements are subject to known and unknown risks, uncertainties and other factors which may result in a substantial divergence between the actual results, financial situation, development or performance of Ascom and those explicitly presumed in these statements.
Against the background of these uncertainties readers should not rely on forward-looking statements. Ascom assumes no responsibility to update forward-looking statements or adapt them to future events or developments.
Analyst & Investor Day, CEO Presentation, 30/10/2013 © Ascom Group 27
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GROUP CONTACT (AS OF 1 NOVEMBER 2013)
Analyst & Investor Day, CEO Presentation, 30/10/2013 © Ascom Group 28
Ascom Holding AG T +41 41 544 78 00 Zugerstrasse 32 F +41 41 761 97 25 CH-6340 Baar [email protected]
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THANK YOU!
Analyst & Investor Day, CEO Presentation, 30/10/2013 © Ascom Group 29
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CFO PRESENTATION BIANKA WILSON
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AGENDA First impressions of Ascom
2014 CFO priorities
Analyst & Investor Day, CFO Presentation, 30/10/2013 © Ascom Group
Attractive value play after sucessful turnaround
AT A GLANCE (FIGURES 2012 & H1 2013)
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Revenue CHF449.8m
Gross margin 48.9%
EBITDA CHF45.9m
CHF225.1m
49.8%
CHF27.9m
Free cash flow
CHF -88.6m
CHF30.5m
Customer ROI at the core of our work
Clear strategic focus
Total Assets
CHF521.5m
Solid balance sheet
Asset light strategy
CHF473.7m
Motivated and proud
Employees FTE1’771
A fun place to be
FTE1’600
International market leader
Global presence in 17 Countries
R&D 11% of Revenue
10.7%
Analyst & Investor Day, CFO Presentation, 30/10/2013 © Ascom Group
A FOCUSED AND BALANCED PORTFOLIO
ASCOM RUNS TWO BUSINESSES Ascom Wireless Solutions Ascom Network Testing Providing workflow optimization for Health Care
Auditing network performance and customer experience
Healthcare facilities Retail, Prisons, Power plants,
Manufacturing facilities etc. Enterprise Mobility Vend
Mobile Network Operators Network Equipment Vendors Managed Service Providers Regulators
INDUSTRY: INFORMATION & COMMUNICATION TECHNOLOGY Business-to-business only
Wireless on-site communication, Nurse Call
Mobile Telecom, Radio Access Network (RAN)
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A FOCUSED AND BALANCED PORTFOLIO
ASCOM RUNS TWO BUSINESSES Ascom Wireless Solutions Ascom Network Testing Providing workflow optimization for Health Care
Auditing network performance and customer experience
Healthcare facilities Retail, Prisons, Powerplants,
Manufacturing facilities etc. Enterprise Mobility Vend
Mobile Network Operators Network Equipment Vendors Managed Service Providers Regulators
INDUSTRY: INFORMATION & COMMUNICATION TECHNOLOGY Business-to-business only
Wireless on-site communication, Nurse Call
Mobile Telecom, Radio Access Network (RAN)
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Rather converging technology trends and opportunities
Upside potential with de-risked downside
Stable cash cow Good visibility
Attractive margins Reshaped for growth
Streamlined At turning point
Inherently higher volatilility
Investor point
Analyst & Investor Day, CFO Presentation, 30/10/2013 © Ascom Group
GLOBAL MARKET PRESENCE
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North America Western Europe
Latin America
CEE
APAC
43 249
3
45
6
41 7
Middle East / Africa
15
10
China
7
Corporate / division headquarter Subsidiary or branch Note: All figures based on FY 2012 revenues
Analyst & Investor Day, CFO Presentation, 30/10/2013 © Ascom Group
GLOBAL MARKET PRESENCE
7
North America Western Europe
Latin America
CEE
APAC
43 249
3
45
6
41 7
Middle East / Africa
15
10
China
7
Corporate / division headquarter Subsidiary or branch Note: All figures based on FY 2012 revenues
White spots on the map
Revenue growth potential
Established in developed regions Reaching customers in 130 countries
Important credentials in growth markets
Investor point
Analyst & Investor Day, CFO Presentation, 30/10/2013 © Ascom Group
MARKET LEADER OR LEADING WITH THE POWER OF ONE
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Patient System
Mobility
Test & Measurement
Benchmark & Monitoring
Reporting & Analysis
In top 3 worldwide
# 1 worldwide
# 1 worldwide
# 2 worldwide
# 3 worldwide
The Power of One End-to-end – Purpose built – Open integration
The Power of One End-to-end – All phases of the network life cycle
Middleware Technology agnostic supporting leadership position
Analyst & Investor Day, CFO Presentation, 30/10/2013 © Ascom Group
MARKET LEADER OR LEADING WITH THE POWER OF ONE
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Patient System
Mobility
Test & Measurement
Benchmark & Monitoring
Reporting & Analysis
In top 3 worldwide
# 1 worldwide
# 1 worldwide
# 2 worldwide
# 3 worldwide
The Power of One End-to-end – Purpose built – Fully integrative
The Power of One End-to-end – All phases of the network life cycle
Middleware Technology agnostic supporting leadership position
Unique cross-selling opportunities, successful customer penetration, cross-sector leverage
Revenue growth potential
Investor point
Consistent R&D rate (10%+ of revenue) and strong innovation pipeline
Serving customers end-to-end during all phases of their investment and technology cycles
Analyst & Investor Day, CFO Presentation, 30/10/2013 © Ascom Group
ASCOM WIRELESS SOLUTIONS ASCOM NETWORK TESTING
STRATEGIC FOCUS: MORE SOFTWARE AND SERVICES
20%
50%
30%
Software Hardware Services
60% 20%
20%
Software Hardware Services
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ASCOM WIRELESS SOLUTIONS ASCOM NETWORK TESTING
STRATEGIC FOCUS: MORE SOFTWARE AND SERVICES
20%
50%
30%
Software Hardware Services
60% 20%
20%
Software Hardware Services
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Transforming product mix
Profitability growth potential, stability, scalability and financial flexibility
Investor point
Balanced project pipeline Strong margins also on hardware
Increasing recurring revenues
Analyst & Investor Day, CFO Presentation, 30/10/2013 © Ascom Group
BOTH DIVISIONS ON TRACK
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-50
0
50
100
150
200
I/O NR EBITDA I/O NR EBITDA
H1/12 H2/12 H1/13
1) GE Nursecall acquired as per June 18, 2012 2) EBITDA of Network Testing includes restructuring costs of CHF 8.8m for H1/12 and CHF 2.9m for H2/12
Wireless Solutions 1) Network Testing 2)
Analyst & Investor Day, CFO Presentation, 30/10/2013 © Ascom Group
BOTH DIVISIONS ON TRACK
13
-50
0
50
100
150
200
I/O NR EBITDA I/O NR EBITDA
H1/12 H2/12 H1/13
1) GE Nursecall acquired as per June 18, 2012 2) EBITDA of Network Testing includes restructuring costs of CHF 8.8m for H1/12 and CHF 2.9m for H2/12
Wireless Solutions 1) Network Testing 2)
On track towards achieving best Group EBITDA ever
Solid base for future growth
Investor point
Successful Network Testing turnaround Overall very strong H1/2013
Analyst & Investor Day, CFO Presentation, 30/10/2013 © Ascom Group
FINANCIALLY WELL POSITIONED FOR THE FUTURE
1 Healthy balance sheet
3 Disciplined working capital management
2 Strong cash generation
4 Attractive valuation and positive investor feedback
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HEALTHY BALANCE SHEET
31.12.2012 30.6.2013
CHFm % CHFm %
Intangible assets 235.5 45.2 229.5 48.4
Other non-current assets 47.0 9.0 34.1 7.2
Non-current assets 282.5 54.2 263.6 55.6
Cash and cash equivalents 63.1 12.1 55.2 11.7
Other current assets 175.9 33.7 154.9 32.7
Total assets 521.5 100.0 473.7 100.0
Shareholders’ equity 166.8 32.0 199.3 42.1
Non-current liabilities 205.7 39.4 137.6 29.0
Current liabilities 149.0 28.6 136.8 28.9
Total liabilities and shareholders’ equity 521.5 100.0 473.7 100.0
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1
Analyst & Investor Day, CFO Presentation, 30/10/2013 © Ascom Group
CHFm H1/2012 H2/2012 H1/2013
Net cash flow from operating activities (9.7) 15.1 32.2
Net cash flow from investing activities (87.1) (6.9) (1.7)
Free cash flow (96.8) 8.2 30.5
Net cash flow from financing activities 78.9 (0.5) (38.8)
CHFm 31.12.2012 30.6.2013
Net debt at the end of the period (41.3) (21.8)
STRONG CASH GENERATION
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2
Analyst & Investor Day, CFO Presentation, 30/10/2013 © Ascom Group
14.5
30.5
25.6
(7.9) (1.7)
Group profit Change in net working capital
Other operating cash flows
Investing activities (net)
Free cash flow
DETAILS ON FREE CASH FLOW (CHFm)
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STRONG CASH GENERATION 2
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DISCIPLINED WORKING CAPITAL MANAGEMENT
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3
30.06. 30.06.
31.12.
0
20
40
60
80
100
120
2012 2013 Note: NWC consists of Inventory, A/R, A/P, Prepayments and Net Assets/Liabilities from POC contracts
Ongoing improvement through discipline and asset light business model; reflective of the
inherent business cyclicality
Analyst & Investor Day, CFO Presentation, 30/10/2013 © Ascom Group
39% of H1/2012
Net revenue
43% of H2/2012
Net revenue
36% of H1/2013
Net revenue
ATTRACTIVE VALUATION AND POSITIVE FEEDBACK
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4
„Likes the recurring nature of wireless and the potential upside surprise of the network business“
„Overall strategy sensible“
„Likes management enthusiasm and clarity“
„Expect lumpiness in growth?“
„Likes the combination of cash generation, defensive and cyclical growth“
„Key challenge going forward ... sustainable profitability in network testing“
Analyst view Recent investor feedback
„Ascom is a value play with healthy ROIC and strong OpFCF“
„Will be following progress with interest...“ Analyst & Investor Day, CFO Presentation, 30/10/2013 © Ascom Group
2014 CFO PRIORITIES
1 Enable growth initiatives
3 Active investor relations
2 Continue focus on financial and operational excellence
4 Provide transparency
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LEGAL DISCLAIMER
This document contains specific forward-looking statements, e.g. statements including terms like “believe”, “expect” or similar expressions. Such forward-looking statements are subject to known and unknown risks, uncertainties and other factors which may result in a substantial divergence between the actual results, financial situation, development or performance of Ascom and those explicitly presumed in these statements.
Against the background of these uncertainties readers should not rely on forward-looking statements. Ascom assumes no responsibility to update forward-looking statements or adapt them to future events or developments.
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GROUP CONTACT (NEW AS OF 1 NOVEMBER 2013)
22 Analyst & Investor Day, CFO Presentation, 30/10/2013 © Ascom Group
Ascom Holding AG Investor Relations T +41 41 544 78 00 Zugerstrasse 32 F +41 41 761 97 25 CH-6340 Baar [email protected]
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THANK YOU!
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Analyst & Investor Day, 30/10/2013 © Ascom Wireless Solutions
WORKFLOW OPTIMIZATION IN HEALTHCARECLAES ÖDMAN
1
OUR PROPOSITION: POWER OF ONE
Patient Systems Unite Solutions Mobility
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EXECUTING ON OUR STRATEGY
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Achieved Significant Healthcare Wins in UK, GermanyEstablished Asia BridgeheadIncreased Software and Services – Recurring RevenueImplemented three Global Product LinesLeveraging GE Nurse Call acquisition
Source: University of Maryland Study for US Hospitals
COST IMPLICATIONS OF POOR COMMUNICATION
2%Negative impact on revenues from poor
communications
$4MBurden for a single 500-bed acute care
facility
$12BLost annually due to poor
communications
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TOP HEALTH TECHNOLOGY HAZARDS
Source: ECRI Institute - Top 10 Health Technology Hazards For 2013 Health Devices
ECRI Recommended Solutions:Ensure each alarm is recognizedClearly assign responsibilitiesEstablish backup coverage
ECRI Top Alarm Hazards:Staff being desensitized to alarmsAlarms not being relayed properlySometimes alarms turned off
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Quicker response to critical alerts and alarmsIntelligent integration with 2-way messagingAutomated alert messaging and escalation Efficient, coordinated team communication
PROVEN SOLUTIONS THAT OPTIMIZE WORKFLOW
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Robust design/construction
Tolerates disinfection
Remote software update
Easy replaceable battery
Charging concept
Withstands water splashes
Easy, interactive messaging Personal alarm button
Professional clip options
Long life cycles
PURPOSE BUILT FEATURES MAKE A BIG DIFFERENCE
World leader in enterprise wireless devices
Complete device portfolio: pagers, IP-DECT, and VoWiFi
Customer choices from basic talker to advanced protector model
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ASCOM SOLUTION FOR EMERGENCY DEPARTMENT
Dispatch and coordinate trauma team members/equipmentResponse team members and skills utilized more efficientlyAdverse events minimized, increasing patient safetyPatient spends less time in ED, increasing patient throughput
EmergencyDept. Laboratory Patient
MonitorNurse CallRadiology
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ASCOM SOLUTION FOR EMERGENCY DEPARTMENT
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ASCOM SOLUTION FOR LABORATORY
Send critical values from Lab immediately to caregiver devicesNurse does not waste time continuously checking for lab resultPhysician and nurse coordinate medication decisions more quicklyPatient receives medication faster, reducing length of stay
EmergencyDept. Laboratory Patient
MonitorNurse CallRadiology
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ASCOM SOLUTION FOR RADIOLOGY
Send study results from Radiology immediately to caregiver devicesPhysician begins patient treatment or procedures quickerImproved utilization of high dollar assets like MRIPatient flow improved with better transport coordination to/from Radiology
EmergencyDept. Laboratory Patient
MonitorNurse CallRadiology
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ASCOM SOLUTION FOR NURSE CALL
Improve, speed up communication between patient & caregiverSave time and steps by talking to patient firstForward low priority requests to predefined back-upAlert cardiac response team via nurse call alarm button
EmergencyDept. Laboratory Patient
MonitorNurse CallRadiology
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ASCOM SOLUTION FOR PATIENT MONITORING
Alarms and waveform images sent to mobile caregiversReduce alarm fatigue by applying preset filtering rulesReduce workflow interruptions by readily identifying alarm prioritiesMonitor patient status regardless of your location in the hospital
EmergencyDept. Laboratory Patient
MonitorNurse CallRadiology
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UNDERSTANDING NURSES
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7 hours of walking for a nurse
UNIFORM USER EXPERIENCE FOR ALL DEVICES
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Uniform behavior for both Ascom i62/d62 handset & smart devices– Same color coded messages to easily recognize critical patient events– Same distinctive alert tone patterns for audible priority recognition– Same 2-Way, interactive messaging with quick response menuEasy mix and match of devices based on user preferences
CUSTOMER ROI IS OUR CORE FOCUS
146 bed regional hospital183 Nurses (FTEs)Average hourly rate $33.85 (rates vary by dept.)
Project payback 11.5 mos.
DepartmentHours
Saved/YearAnnual
Savings $
Med-Surg. Units 2652 $86,748
Skilled Nursing 1338 $47,754
Laboratory 1764 $33,154
Cardiopulmonary 730 $18,250
Obstetrics/Pediatrics 320 $12,800
Surgical Services 320 $11,200
Telephone Operator 730 $10,950
Facilities Mgmt. 347 $9,533
Environmental Svcs. 913 $9,125
Protective Services 420 $8,395
Clinical Tech. Svcs. 240 $7,200
Emergency Services 170 $6,813
Total Savings - $261,923Ascom creates positive ROI
in multiple departments
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50,000 messages/day to mobile cliniciansReduced voice calls by 10% to departmental administratorsAscom Gateway for message delivery to GSM devicesReduced overhead paging for quieter healing environment
CHILDREN’S HOSPITAL OF PHILADELPHIACASE STUDY
“We needed a mission-critical communication system because we are dealing in life and death situations.”- Dr. Bryan Wolf, SVP & CIO
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FRANKLIN SQUARE MEDICAL CENTERCASE STUDY
“We do not want the technology revolution to drive the human process, but instead let the human process drive the technology we use.”- Tony Gwiazdowski, Director, Clinical Engineering
Increased patient satisfaction scores from 50% to 69%Decreased response time 16% for patient callsDecreased voice calls/month 17% due to messaging implementationCapability to dispatch multiple response teams from Ascom handset
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HERLEV HOSPITALCASE STUDY
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Utilize Job Agent for task managementManage 25,000 transport requests per monthReduced waiting time for surgical patientsIntegration with Hospital Information System and Radiology
“The Ascom integration provides us with information on over 25,000 transports per month to help us analyze where we have gaps, allowing us to optimize both the resources and tasks.”- Jorgen Andreasen, Transport coordinator
EXECUTING ON OUR STRATEGY
Experts in healthcare workflow optimizationSolutions for every department in a hospitalContinued leadership in devicesDevice and technology agnostic
Analyst & Investor Day, 30/10/2013 © Ascom Wireless Solutions 21
THANK YOU!
Analyst & Investor Day, 30/10/2013 © Ascom Wireless Solutions 22
“Today, Apple is going
to reinvent the phone”
January 9th, 2007
SHIFTING FOCUS
Mobile
Computing
User
NETWORK IMPACT
Customer
Experience
All
Mobile Everything,
Everywhere
OTT
Data
Explosion
3G, 4G…
Increasing Demands
New Technologies
Limit Disruption
OPERATOR CHALLENGES
BUILD
NETWORK
CAPACITY
MANAGE
CUSTOMER
EXPERIENCE
IMPROVE
OPERATIONAL
EFFICIENCY
*Adapted from McKinsey & Co. analysis of mobile operator challenges.
Manage Complexity
Migrate Services
Network Interaction
Real Apps, Real Devices
Reduce Churn
MOBILE NETWORK OVERVIEW
Accelerate VoLTE
Roll-Out
ASCOM EXAMPLES
BUILD
NETWORK
CAPACITY
MANAGE
CUSTOMER
EXPERIENCE
IMPROVE
OPERATIONAL
EFFICIENCY
Monitor LTE
Performance Understand iPhone
Experience
Rolling out Voice Over LTE (VoLTE) network nationwide
High Quality of Experience requirements
Monitor and track KPIs prior to launch
ASCOM SOLUTION:
OPERATOR CHALLENGE:
Mobility testing
7x24 VoLTE performance monitoring
Automated data analysis and reporting
BUILD NETWORK CAPACITY
Understand iPhone
subscriber experience
Maximize service revenue
Tune the network for iPhone
performance
ASCOM SOLUTION: OPERATOR CHALLENGE:
Integrated iPhone testing
Customized iPhone
performance analysis
Unique end to end mobile
network optimization solution
MANAGE CUSTOMER EXPERIENCE
IR Day 2013 © Ascom CONFIDENTIAL
Provide subscribers with real time
LTE network performance status
Proactive coordination between
network operations and customer
care
ASCOM SOLUTION:
OPERATOR CHALLENGE:
Provides “early warning” of network outage
or degradation of service
Allow internal organizations to quickly
address network problems
Promotes fast response and corrective
action
IMPROVE OPERATIONAL EFFICIENCY
DEMO – TEMS DISCOVERY DASHBOARD
A trusted partner to
delay CAPEX,
reduce OPEX and
maintain revenue
IMPROVE OPERATIONAL EFFICIENCY
MANAGE CUSTOMER EXPERIENCE
To meet subscriber consumption and
migration of legacy services
To ensure long term (no churn) relationship with
subscribers
To manage the complexity of new
technologies and multiple overlapping
networks
BUILD NETWORK CAPACITY
OUTLOOK AND WRAP UP
THANK YOU