Centrium CRM

Centrium CRM is a simple, affordable, user friendly CRM application for small and medium sized

businesses. Started up in 2011, Centrium makes it incredibly easy to manage contacts, store history

and files and track tasks.

Having garnered praise as one of the simpler and better designed software around, the team is

extremely service oriented and is intent on focusing all their efforts on making their customer

experience extraordinary.

The Customer Support Challenge

A lean startup, Centrium was on the lookout for a support solution that shared their philosophy

(“simple, uncluttered and support centered”). They wanted a email support system which would

help them keep track of emails, as well as have a solid solutions package complete with a knowledge

base. Other specific requirements included the ability to split and merge messages, automate tickets

to get assigned to specific agents and basically keep everything organized.

© 2012 Freshdesk, All rights reserved. To learn more visit us online at http://www.freshdesk.com

Base London, England

The Checklist Email support Knowledge base Automation capabilities

The Driving Factor Powerful capabilities with a rich and easy to use interface

Favorite Capability Automated mechanisms

At a Glance

“ Freshdesk allows us to provide world class customer support - no delays, no unanswered or

lost e-mails - everything is under control.

© 2012 Freshdesk, All rights reserved. To learn more visit us online at http://www.freshdesk.com

“Our Customers love it”

Centrium’s agents and customers love Freshdesk because it’s simple and

easy to use. All the features they wanted they found in Freshdesk and in

certain ways, much better than what they had hoped for. They loved the

ticket management aspects and the automation functions the most. They

knew that Freshdesk would scale with them - all they needed to add oc-

casional agents was the Day Pass, and adding full time agents was just a

few mouse clicks away.

They are a small team, they want to remain that way and Freshdesk al-

lows them to provide world class customer support, second to no other.

-Marcin Kurylak, Centrium CRM

The Freshdesk Experience

Centrium’s never looked beyond Freshdesk. Why would they? They loved it, so do

their customers, and as far as they were concerned, that was enough. They do have

some advice though - “We’d advise other companies to start and organize your help

desk as soon as possible. Learn what works for you. Do not wait till your phone won’t

stop ringing and email boxes are red hot. Think of it as a great opportunity for your

business to shine.”

They chose Freshdesk to ‘shine’ it up. And continue to swear by that choice.

© 2012 Freshdesk, All rights reserved. To learn more visit us online at http://www.freshdesk.com