Centric Brands Biller Direct Payment Portal

Click for hyperlink to the first corresponding slide

• Logging On (Pages 3-5)

• Historical Transactions (Pages 6-8)

• Customer Profile (Pages 9-12)

• Open Orders (Pages 13-16)

• Customer Support (Pages 17-18)

• Logging Off (Pages 19-20)

• Important Note – Please Read! (Pages 21-22)

T O P I C S

Logging On

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L o g g i n g On• Centric Brands Biller Direct Payment Portal can be accessed using

the following link: https://billpay.centricbrands.com

• Log on using your Email Address and Temporary Password provided

to you via email from creditcardsupport@centricbrands.com

• When you sign in with your Email Address and Temporary Password,

you will be directed to the “Having trouble logging in” screen where

you will change your password to one of your choosingTip: The Centric Brands logo at the top of the screen throughout the website is a

hyperlink that can take you to the Centric Brands site where you can learn more

about our brands.

Tip: If a user forgets their password, there is a “Forgot Password?” functionality

that they can utilize to reset it (use email address associated with your SAP

account). If copying and pasting, make sure you are not copying over the

additional space as this will result in a “user authentication error” when logging in.

Tip: If a user forgets their Email address, they will have to contact the Centric

Brands Credit Card Support Team at creditcardsupport@centricbrands.com

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L o g g i n g O n ( C o n t i n u e d )

• If a user is trading with multiple companies in Centric Brands,

they will be prompted to select an account

• If a user does not trade with multiple companies in Centric

Brands, the “Historical Transactions” tab will display immediately

after log in

Tip: The same screen is displayed if a user clicks the “Switch Account” Tab. This tab will not exist for users who do not trade will multiple companies in Centric Brands

Historical Transactions

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H i s t o r i c a l Tr a n s a c t i o n s

This section displays debit and credit charges by month within a

fiscal year

Months Fiscal Year

A user can click directly on a specific charge

under the “Debit” or “Credit” columns to see

the invoice for that charge on another window

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H i s t o r i c a l Tr a n s a c t i o n s ( C o n t i n u e d )

When a user clicks on a specific debit or credit charge, the invoice

for that charge is displayed on this screen

Export the invoice

information in Excel or

CSV formats

Download a PDF of the invoice by clicking

one of the following

Customer Profile

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C u s t o m e r P r o f i l e

Displays credit cards and contact information on file

Add or edit credit cards

by clicking “Edit.” Our

system accepts Visa,

Mastercard, American

Express and Discover

Tip: A user cannot change the actual shipping

address. In order to change a shipping

address, the customer would have to contact

Centric Brands Credit Card Support

Click “Edit” to change

the email address

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C u s t o m e r P r o f i l e ( C o n t i n u e d )

Update an email address

Click “Save” to update

changes

Enter new email address Set email as standard

Delete email address

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C u s t o m e r P r o f i l e ( C o n t i n u e d )

A customer can add, edit, or delete a credit card, and has the ability

to select a credit card as the default card

Select a default credit card

(this is not mandatory)

Delete a credit card. If

deleting a default card,

you must clear the

default functionality firstAdd a credit card

Clear a default credit card by clicking the

“Clear Default” button. Please note if you

are deleting a default credit card, you must

clear the default functionality first

Default Credit Cards:Please note that all existing orders, prior to default card selection,

will not be updated. To update the card for an existing order, go

to the Open Orders tab and choose another card. By selecting a

“Default Card,” all future orders will capture that default card and

will be pre-authorized

Click “Save” to update changes. Once saved,

the credit card number is hidden (tokenized)

so that no one can see the credit card

information in SAP or on the website

Open Orders

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O p e n O r d e r s

A customer can assign credit cards that have already been saved in

the “Customer Profile” tab, view the authorization status of all open

orders, and change the assigned credit card

Select a saved credit card

from the drop-down menu

Check the box next to

the line you want to

update or order you

want to authorize

Click Sales Order # to view /

download a PDF of the order

confirmation

The “Reset” button will undo your last

move (i.e. checking the box or choosing

a different credit card in the drop-down

menu) but only before you click

“Update”

Click “Update” to save changes

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O p e n O r d e r s ( C o n t i n u e d )

Find an order by typing in the

“Search” bar

Please read important note regarding potential freight changes

When a user scrolls over the

authorized cards, the

following message will

appear: “Card cannot be

changed at this time, please

contact Customer Service”

Tip: Click the gray column tabs to sort the orders by Sales

Order #, Authorization Status, Amount, Requested Delivery

Date, etc.

Tip: Once an order is successfully updated, the order will

continue to appear in the “Open Orders” tab until invoiced

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O p e n O r d e r s ( C o n t i n u e d )

How it looks on the website

Authorization Status Key

Authorized Card has been successfully authorized for full $ amount on Sales Order

No Credit Card Attached Sales Order has been placed but customer must attach card in order to complete authorization

Pre-Authorized Card has been attached to Sales Order and passed pre-authorization successfully (i.e. $1.00 charge)

Failed Authorization Card was not able to be processed

[Cart] Return/Credit Successful Credit Returned to customer

[Cart] zero dollar AVS call Pre-Authorized successful

[DECLINE]:Insufficient funds Card failed authorization

Customer Support

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C u s t o m e r S u p p o r t

The link to this manual is located

at the bottom of the screen.

Click “Support Manual”

The contact information for the Centric Brands Credit Card Support

Team is conveniently displayed at the bottom of each screen

throughout the Centric Brands Biller Direct Payment Portal

Logging Off

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L o g g i n g O f f

Click the “Log Off” tab

Important Note!

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I m p o r t a n t N o t e !

It is important to note that the Centric Brands Credit

Card Customer Support Team cannot edit any

Customer information including but not limited to

changing, adding, or deleting email addresses and

credit card information. The Centric Brands Credit

Card Support Team will help guide users, so that

users can make these updates

Customers making payment via the site shall be

charged a two percent (2%) convenience fee, which

the fee shall be included in the shipping and handling

charge. An order will not be shipped until it is

authorized by Customer’s credit card processor. See

terms and conditions for details.

THANK YOU