Center Link Pp V1

www.amigo-software.com1 - Amigo Software Befriending Alcatel-Lucent around the Globe

Alarm and Messaging Solution for Alcatel-Lucent IP Telephony Systems

What is CenterLink?


� CenterLink is a Alarm and Messaging Solution for Shopping Malls and other venues

� Designed for Alcatel-Lucent IP Telephony PlatformsUses the Extended Communication Server when connected to OmniPCX OfficeUses the Web Services Server when connected to OmniPCX Enterprise/BICS

� Works with Alcatel-Lucent IP Touch 4068, 4038 and 4028 Handsets

� Provides a Graphical Interface showing the layout of the venue and

location of IP Touch Handsets. All alarms and messages will be

sent from/to this interface with colour coding to

indicate urgency

What is CenterLink?


� Bomb Threat - Security Centre sends messages to all IP handsets

� SMS Messages can also be sent to Mobile phones for staff in the venue

� Optional Sales Statistics Module to request

shop to advise their weekly sales figuresFigures are available to the venue management with a series of reports

Typical Users of CenterLink?


� Shopping Malls

� University Campus, Colleges or Schools - “Shop” becomes classroom or student bedroom

� Halls of Residence, Rest Home, Hospitals - “Shop” becomes ward or bedroom

� Hotels - “Shop” becomes hotel staff rooms, meeting rooms and bedrooms

� Airport, Railway Terminal - “Shop” becomes staff rooms, arrival/departure gates, shops & restaurants

� Commercial Offices - “Shop” becomes offices, meeting rooms

� Exhibition Halls, Museums, Conference Centres - “Shop” becomes stand or display areas

� Sports and Entertainment Stadia & Venues - “Shop” becomes areas of the stadium or venue

The CenterLink Interface


� Manage Users

� Manage Zones

� Manage Groups

� Access to Dashboard

� Access to Messages

� Access to Sales Report

� System Setting

� Advanced Settings

CenterLink is managed via an interface that is used by the administrator and/or securitycentre to configure and maintain system options.

The CenterLink Interface


The interface has a layout of the venue with each handst location and status shown seperately

Message Received no answer

High Priority Response

Low priority Response

Phoneunplugged

The IP Touch Handsets


The handset has the following features:

� The handset can display messages. This meansthat a computer can push messages to the phone.

� The phone can send back responses to the computer.

� The phone can make audible sounds such as beeps and alarms, and the warning light can be lit.

� The phone can be used as an input terminal forinformation either as answers to a question,numerical input or even typing an SMS textmessage to be sent. This can be PIN protected.

� Handset is normally barred from the public network

Architectural Implementation


Shop 1 Shop 2

Zone 1

Shop 3 Shop 4

Zone 2

Alcatel-LucentOmniPCX Office

Alcatel-Lucent ECS ServerMobile Shop Manager

Centerlink SecurityCentre Application

on a PC

with OmniPCX Office and ECS Server

Alcatel-Lucent Lanswitch

Architectural Implementation


Shop 1 Shop 2

Zone 1

Shop 3 Shop 4

Zone 2

Alcatel-Lucent OmniPCX Enterprise

Alcatel-Lucent PRS ServerMobile Shop Manager

Centerlink SecurityCentre Application

on a PC

with OmniPCX Enterprise and Windows Server

Alcatel-Lucent Lanswitch


For ease of understanding, here is a fire alert scenario:

1. A smoke alarm is set off in “Shop one”

2. Centerlink knows it is “Shop One”

3. “Shop One ” shop is part of a zone.

Fire Alarm Scenario


4. If there is a real fire then dividers that isolate the zone are activated and a message is sent to all IP phones in that zone. SMS text messages are also sent to associated shop mobiles. The IP handsets will sound an audible alarm continuously!

Fire Alarm Scenario

5. Once the fire is under control and there is no further danger, the “All clear” message is sent via SMS text message to the mobile phones of the designated managers. Message reads “All clear – Building safe to enter”.


Here is a bomb threat scenario:

1. A bomb alert message is sent to the whole building - All people, all media, all alarms. Message reads “Please search for any suspect package”

2. If the alarm is not acknowledged then the alarm keeps sounding and security knows to send someone.

Bomb Threat Scenario


3. If the alarm is acknowledged, either byhitting the correct button or using a PIN number, the following options are displayed on the phone:

4. The user is asked to select the appropriate option a response is automatically sent to the control room. The Control room server prioritizes the responses in a list, ensuring the highest priorities are at the top. A message is sent to the phone notifying the user that help’s on its way. Message reads “Help will be with you shortly”

Bomb Threat Scenario


Most Shopping malls charge rent based onturnover and this causes centre managementuntold problems when it comes toretrieving figures from the shop tenants.This is usually a long and laborious task and is wide open for many human errors. Centre-Link has addressed this by proving tenants with the ability to enter figures into the handset so that they can be directly savedinto a central spreadsheet which can then beaccessed by the centre management team.

SalesScenario

What new features can be considered for the future?


� Attack on staff - User or their colleague pushes one button to request assistance from security centre

� Lost child photos being sent to 4068 and 4038 handsets

� Suspected criminal photos being sent to 4068 and 4038 handsets

� Messages sent to/from Alcatel-Lucent Dect/Wifi Handsets

� WiFI RFID tagging of children for location tracking

� Messages sent from handsets requesting delivery bay slot etc

� Staff Management – interface with staff card readers Interface to Building Management systems to monitor Fire Alarms, Lifts, Escalators, Air Con units etc

(4028 does not have sufficient screen resolution)

(4028 does not have sufficient screen resolution)

The CompetitionOffers less functionality than CenterLink


Uses proprietary cabling


Pricingand Pre -Requisites

2010CenterLink Office comes in two parts. There is the application that runs on a PC you only need to buy one instance for the Base module and any optional modules. Then there is licence per user/shop.

£ RRP

10,00010,00010,000300

NB: Additionally the annual support cost is 15% of RRP for Business hours and 30% for 365/24/7.

CenterLInk Office runs on the Extended Communication Server (ECS) For CenterLink Office to run you will need the following additional pieces of hardware and software:-

Premium ECS Linux server 120 GB (min)

IP Touch handsets 4068, 4038, 4028 (not suitable for displaying jpeg picture files)

PC needed to run Centerlink application

Processor: Core2Duo 2.7 GHz - RAM: 2 GB HDD: 40 GB

R4.x Operating system. Linux and Presentation Server pre-loaded.No additional licences required

OmniPCX Office needs to be at R7.xNo additional licences required

Hardware Software

How to cost the application

Base Product XMLSMS ModuleSales and Marketing ModulePer user/shop


Pricingand Pre -Requisites

2010CenterLink Enterprise comes in two parts. There is the application that runs on a PC you only need to buy one instance for the Base module and any optional modules. Then there is licence per user/shop.

£ RRP

15,00015,00015,000300

NB: Additionally the annual support cost is 15% of RRP for Business hours and 30% for 365/24/7.

CenterLink Enterprise in a Windows environmentFor CenterLink Enterprise to run you will need the following additional pieces of hardware and software:

Stand alone server for A-L

RAM 2 GB CPU 2.4 GHz HDD 120 GB (min)

IP Touch handsets 4068, 4038, and 4028 (not recommended if sending pictures to the handsets)

Amigo Application PC server

Processor: Core2Duo 2.7 GHz - RAM: 2 GB HDD: 40 GB

R6.0 Operating system Linux Red Hat

Enterprise Update 4 or above

OmniPCX Enterprise needs to be at R8.xNo additional licences required

Hardware Software

How to cost the application

Base Product XMLSMS ModuleSales and Marketing ModulePer user/shop

The first customer

� Went live in February 2010� OmniPCX Office with ECS server� IP handset in all 70 stores� Centrelink Application Interface in Security Center� Messaging , Bomb Threats , Alarms and � Sales statistics modules enabled� Removed ShopAlert application

70 stores on 2 levels


The Belfry Shopping Centre, Centre Management Suite, Redhill, Surrey RH1 1ST.

Thank you www.amigo-software.comEnquiry: [email protected]

Telephone: +44 (0)208 590 6048Facsimile: +44 (0)208 597 2275


Center Link Pp V1

Documents

Transcript of Center Link Pp V1