Celia Berry, CQA, CSSGB Supplier Quality Engineering Manager, Milton Roy Company (div. of United...
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Transcript of Celia Berry, CQA, CSSGB Supplier Quality Engineering Manager, Milton Roy Company (div. of United...
Celia Berry, CQA, CSSGB
Supplier Quality Engineering Manager,
Milton Roy Company(div. of United Technologies)
BS, Massachusetts Institute of TechnologyMS, Northwestern University
Materials Science and Engineering
Groundhog Day
Groundhog Day
Celia’s Groundhog Days
Day 1: Motorola- Plastics and Die Casting Commodity Manager
Day 2: C & D Technologies- Senior Supplier Quality Engineer
Day 3: Milton Roy- Supplier Quality Engineering Manager
Supplier Quality Engineering-Responsibilities
Supplier Evaluation
Process
Part Quality
Improvement
Supplier Developme
nt
Part Approval Process
Starting Up an SQE Organization From Scratch
Step 1: Obtain top management commitment and allocation of resources. Obtain support from Supply Chain Management, Engineering and IT.
Step 2: Understand your product down to the component level (If on site, spend a day building product)
Step 3: Work with supply chain management to understand the supplier base (80/20 rule for spend and quality issues)
Step 4: Start building your organization
Starting Up an SQE Organization From Scratch
Step 5: Perform internal audit of your company’s supplier management processes- supplier selection/certification, supplier performance metrics, verification of purchased product prior to use, control of non conforming material. Identify gaps.
Step 6: Visit key suppliers- conduct audits
Step 7: Develop strategy
SQE is not for the faint!This awesome job might require you to be Wonder Woman!
Building Your Organization
Hire SQE’s with
1. Knowledge of quality philosophy, specifications, and tools
2. Technical with knowledge of a diversity of product and processes
3. Experience in auditing, helps to be certified (ASQ)
4. Experience in problem solving and knowledge of problem solving tools
5. Analytical, detail oriented, organized and great writing and presentation skills
6. Hands on with good interpersonal skills
Supplier Evaluation1. Who selects your suppliers? What is the criteria?
How are results documented?
2. You may need to develop or revise the supplier evaluation process.
3. Supplier Audit RequirementsISO-9000, TS16949 (auto), AS9000 (aero), 10 CFR 50 Appendix B (NUPIC), ISO13485 (med devices), ISO 22000 (food), ISO 14001 (environment), Military specs, etc.
Good ReferencesQuality Audits for Improved Performance- Dennis
ArterISO 9001: 2008 Explained- Charles Cianfrani, Joseph
Tsiakais, John WestCQA Primer- Quality Council of IndianaSupplier Management Handbook- ASQ, James
Bossert editor
Part Quality Improvement1. How is non-conforming material managed? What
monitoring and measurement equipment does your company use? (quality lab capabilities)
2. Make sure a calibration system in place
3. Metrics: Data captured manually vs. software? Linked to MRP? Web based sharing with suppliers? (If not, you need IT help)
4. Set up system that links your Material Review Board team (workflows)
5. Hold MRB meetings regularly to disposition non-compliant material. (insure cross-functionality)
6. Identify Suppliers of Concern-perform analysis to determine systemic and specific issues
Part Quality Improvement
Root Cause Analysis Problem solving tools: 5 Whys, Flow charts,
check sheets, histogram, Pareto diagrams, fishbone diagrams, control charts, scatter diagrams, affinity diagrams, tree diagrams, process maps, etc.
Material Analysis: microscopy, spectroscopy, thermal analysis, NDT
Corrective Action Statistical Tools: to characterize, correct, and
improve processes (Minitab) 8 D process (or equivalent)
Part Quality Improvement3. Preventative Action (mistake proofing)
Level 1: Prevent error from occurring
Level 2: Catch error at time of occurrence
Level 3: Catch error after occurrence
Good References:
The Certified Quality Engineer Handbook-Benbow, Berger, Elshennawy, and Walker
Poka-Yoke- edited by NKS/Factory Magazine
Supplier Development
PPM?Cp, Cpk?Six Sigma?5S?Quality Control Plan?Control Charts?CTQ?Capability Study?FMEA?Gage R&R?Root Cause Analysis?Mistake Proofing?
Does your supplier give you this look?If yes, you need to set up a supplier development program.
Supplier Development1. Consult Supply Chain Mgt. to determine
whether supplier is strategic.
2. Use supplier audit results to determine gaps
3. Hold a Supplier Day with key suppliers: communicate expectations; give quality tools overview
4. Hold one-on-one sessions with suppliers- quality performance review, root cause analysis/mistake proofing for specific issues.
5. Help supplier set up internal quality clinics to resolve issues.
Verification of Purchased Product Prior to Use
Part Approval Process (aka PPAP for automotive)
First Article Inspection
Lab and Functional results
Process Capability Studies
Process Control Plan
Gage Study
FMEA- Failure Mode and Effects Analysis
Reference: AIAG- Automotive Industries Action Group
Need to set up a system for managing approvals, communicating results to suppliers and resolving non conformances/ issues (including deviations while engineering changes are in process)
Lessons Learned as a Woman in Quality
Get a mentor
Work for ethical companies that value Quality and people
Become adept at program management and multitasking
Learning is a lifelong endeavor
Balance your life- SQE can be all consuming
Mother Bethel AMEFun and ExerciseFamily