LUZ A.GONZALEZ 8475 Kitchener Dr.

Springfield, VA 22153 Tel. 703-589-5560 / Email. lmlucy2@hotmail.com

Executive Summary

Extensive 20 years’ experience in healthcare and food service industry. Passionate about quality

and customer satisfaction. Solid record of improving efficiency, productivity and profitability

through automation and process. Outstanding interpersonal, motivational, and presentation skills.

Analytical, articulate, and diligent. Demonstrated expertise in setting up organizations and

optimizing operational efficiency. Proven ability to work with multidisciplinary teams and

support the professional development of program staff. Demonstrate strong communication and

organization skills. Awarded Morrison Healthcare Be-A-Start, National Account of the Year.

PROFESSIONAL EXPERIENCE

March 2013 to Present INOVA Fairfax Hospital (Compass Group) Falls Church, VA

Patient Service Manager

Responsible for the daily operations of food service department, according to facility policy and

procedures and federal/state regulations for a 927 beds hospital. Provides leadership and guidance to ensure that food quality, safety standards, and client expectations are satisfactory

met or exceed. Develop, implement, and monitor in service education programs for the food service team, direct the activities and development of the management and supervisory teams to ensure quality cost effective nutrition care to patients. Manage, control resources, and

guidance to ensure that food quality, safety standards, and client expectations are satisfactory met or exceed. Maintains records of department personnel, income and expenditures, food

supplies, inventory levels, and equipment.

June 2009 to March 2013 INOVA Fairfax Hospital (Compass Group) Falls Church, VA

Catering/Retail Operation Manager

Managed and Performed a variety of duties including the planning and supervision of special

functions for the Medical Staff, President, CEO’S, Nurses, Doctor’s, Child Care Center, and outside clients of the IFH, payroll records, hiring Leads, directs, coaches, and trained personnel.

November 2008 – February 2009 American History Museum (Compass Group) Washington, DC

Retail Operation Manager

Managed daily operations at the Stars & Stripes and Constitution Café.Coordinated plans events, seminars, Hire and train personnel.

Maintained schedule & payroll for the FOH and BOH Employees.

June 2007- October 2008 Northrop Grumman IT (Sodexho) McLean, VA

Retail Operation Manager

Managed daily operation at the food service area and working in high profile catering,

interact with customer in a daily basis. Menu planning, including responding to client preferences, and industry trends.

Prepared Invoices, charts, graphs for events and payroll

Maintained cash control and payroll records, Hired and trained personnel. Maintained customer satisfaction and good public relations.

Jan 2006- June 2007 National Geographic Society (Sodexho) Washington, DC

Catering Manager

Managed overall catering functions.

Trained, supervised, and work with all catering staff to maintain a high level of customer

satisfaction, and meet sales goals. Meet sales profit of 2.0 million dollars in one year.

Developed Menus and prices, negotiation of contracts, advice clients and staff about current

catering trends and products. Solicit current and new catering events in order to maximize revenue, taking administrative responsibility as payroll, and Client Invoices.

April 2002- Jan 2006 Inter-American Development Bank (Sodexho) Washington, DC

Accounting Controller

Worked with the General Manager to establish accounting standards, manage payroll, budgeting and marketing goals.

Met with the Protocol Officer daily to insure quality service to foreign Presidents, Directors and VIP visitors to the bank. Maintained customer satisfaction and good public relations.

Processed all accounts payable, receivable and all of the client’s invoices.

Jan 1998- Apr 2002 World Bank (Sodexho) Washington, DC

Assistant Executive Office & Assistant Catering Director

Provided general administrative support, to the Director and General Manager, Recruit, interview, hire, train and coach staff. Developed work schedules to ensure adequate staff to cover all events.

Created and distributed of documents and proper information to clients, publishing of events orders and other internal communication to the operating department, coverage of phones, management of

the department invoices.

August 1989 – January 2005 Hilton Hotels Washington DC and VA

Sales Manager, Housekeeping Manager, Sales Coordinator, and Guest Service Representative

Education:

University of North Dakota Certified Dietary Management Credential, CFPP.

Northern Virginia Community College, Hospitality Management

Healthcare Food Service and Patient Service Certification December 2009

Labor Management Certified

Serve Safe Management Certified

LUZ. A GONZALEZ 8475 Kitchener Drive,

Springfield 22153 VA PH: 703-589-5560 / lmlucy2@hotmail.com

Business Administration Associates Degree Lima-Peru

Skills: Skills in motivating, Coaching, and Supervising Foodservice personnel Intermediate Computer skills: Proficient in SMS, Epic, Microsoft Access, Word, and Excel

Mathematical and numerical skills Language: Fluent writing, reading, speaking, English and Spanish.