CDC Citizen's Charter.pdf

Clark Development Corporation | Citizens Charter 1

CLARK DEVELOPMENT CORPORATION

Citizens Charter


TABLE OF CONTENTS

Vision and Mission

CDC Frontline Services

A. Customer Service Dept.

B. CSD-Industrial Relations Unit

C. Enterprise Regulatory Dept.

D. Marketing Department

E. Environment Management Dept.


Vision and Mission

Vision

By 2020, CDC shall have established Clark as the premier logistics, light industry and service center in Southeast Asia.

Mission

As an enabler of the vision, we are therefore in the business of generating:

Productive Employment Economic Activity


1 Investor submits Letter of Intent and Required Documentation detailing Company Profile, Project Features, and Project Requirements

2 CDC identifies potential project site/s and submits Terms of Contract for review of Investor

3 If proposal and Terms of Contract is approved, a Lease Agreement is signed and a Business Permit is issued

CDC Frontline Services

__________________________________ A. CUSTOMER SERVICE DEPARTMENT

ISSUANCE OF NEW BUSINESS PERMITS & RENEWAL OF BUSINESS PERMITS

Frontline Services Offered:

Project proposals are evaluated based on the merits of employment generation, investment and capital infusion, export revenues, and potential to attract related businesses.

The following diagram outlines the procedure in approving project proposals from prospective investors:

NEW BUSINESS PERMIT


BUSINESS PERMITS

90 day written Notice to Locators of Expiration by CDC-Customer

Service Department

Processing of Certificate Registration and Tax Exemption

(CRTE)

Authority Matrix:

o CSD-Manager o VP-BDG o EVP o P/CEO

7-day Processing

Processing of Registration Certificate (RC)

Authority Matrix:

o CSD-Manager o VP-BDG o EVP

7-day Processing

CFZ Incentives

NO YES

Releasing of Business Permit

Business Permit to be conspicuously displayed at the Locators registered Business Address

Joint Inspection by the following CDC Regulatory Group:

Building Utilities Regulatory Department; Environmental Management Department; Health Services Office; Public Safety Department

Submission of Application form and payment of the processing

fee; (1-day processing)

RENEWAL

Submission of: Direct Lease: Lease Agreement

Sub-lessees: CDC Approval to the Sub-lease

NEW

Initial Documentary Requirements:

Notarized Project Evaluation Form; Security and Exchange Commission Registration for Corporation/Partnership Department of Trade an d Industry Registration for Single Proprietorship;


Issuance of Investor Visas

Clark investors may apply for two types of visas:

1.1.1. Special Clark Investors Visa (SCIV): a multiple entry privilege with exemption from Exit Clearance Certificate, Re-entry Permit, and Special Return Certificate. Indefinite validity period unless sooner revoked and subject to the condition that the grantees continuing investment within CFZ is equivalent to or not less than Two Hundred Fifty Thousand US Dollars (US$250,000.00). An Alien Employee Permit, NBI Clearance, and Affidavit of Support and Guarantee are required.

1.1.2. Special Clark Working Visa (SCWV): a multiple entry privilege with exemption from Exit Clearance Certificate, Re-entry Permit, and Special Return Certificate. Two (2) years maximum validity period (renewable), subject to the validity period of the Alien Employment Permit (AEP) as approved by the Department of Labor and Employment (DOLE). An Alien Employee Permit, NBI Clearance, and Affidavit of Support and Guarantee are required.

Other work permits:

1.1.3. Provisional Permit to Work (PPW): 1 hour processing, issued by the Bureau of Immigration (BOI) upon issuance of CDC endorsement to foreign nationals needing to work immediately upon arrival in the Philippines. Valid for 30 days allowing reasonable time for alien to complete requirements for AEP and Working Visa Requirements: (1) letter of intent, (2) affidavit of support and guarantee by employer, and (3) photocopy of passport.

1.1.4. Special Work Permit (SWP): 1 day processing issued by Immigration upon issuance of CDC endorsement to foreign nationals who are predetermined to work for not more than 6 months

. Valid for 3 months and renewable to another 3 months. Requirements: (1) letter of intent, (2) affidavit of support and guarantee by employer, and (3) photocopy of passport.

1.1.5. Alien Employment Permit(AEP): 2-3 days processing issued by the Department of Labor and Employment (DOLE) upon issuance of CDC endorsement foreign nationals applying for Special Clark Working Visa. Valid for a maximum period of two (2) years renewable thereafter. Requirements: (1) AEP application, (2) employment contract/board resolution of appointment, (3) photocopy of passport, (4) 3 pcs 1x1 pictures.


Process Flow for Application of PPW & SWV

Process Flow for Application for SWP


2.0. Issuance of Permits during Pre-Operational/Conceptual Design Stage

2.1.1. For environmentally sensitive projects, national law requires the proponent to secure an Environmental Clearance Certificate (ECC) from the Department of Environment and Natural Resources (DENR). CDC will assist the proponent in securing said ECC.

2.1.2. Since the Diosdado Macapagal International Airport (DMIA) is situated in the Clark Freeport Zone, a height clearance permit for all new structures should be secured from the Air Transportation Office (ATO). CDC will secure the said Height Clearance Permit from ATO based on the proposed building height to be submitted by the proponent to CDC during the conceptual design phase for the proposed development.

3.0. Issuance of Required Permits for Construction

For the construction of facilities within the Clark Freeport, the investor would be required to submit one (1) original set and four (4) copies of its building plans duly signed by a licensed architect and/or civil engineer for review and approval of CDC. These plans together with the application for the following permits would be required prior to the fencing of lease property and construction of facilities:

3.1.1. Fencing Permit 3.1.2. Building Permit 3.1.3. Electrical Permit 3.1.4. Sanitary/Plumbing Permit 3.1.5. Mechanical Permit 3.1.6. Certificate of Completion 3.1.7. Building Occupancy Permit 3.1.8. Application Forms for respective utility providers

4.0. Issuance of Import and Export Permits

The following permits are required for the movement of goods within and outside of the customs territory:

4.1. Import Permit 4.2. Bring-in Permit 4.3. Export Permit 4.4. Bring-out Permit


Please see attached Annex A-D for process flow charts for the securing of the permits.

Activities/Specific Clientele

Marketing Department (MD) Sharing of investment-related information; Coordination in terms of investment pre-requisites

Existing Investor-Locators; Utility Providers;LGUs/Government Agencies, Chambers of Commerce, Embassies, Trade Associations; Private Sector, etc.

Sheperding (close guidance during all steps of initiating investment)

Investment-Proponents/Potential Investors; Utility Providers; LGUs/Government Agencies, Chambers of Commerce, Embassies, Trade Associations; Private Sector, etc.

Customer Services Department (CSD) Sharing of database of available manpower

Existing Investor-Locators; LGUs/Government Agencies, Chambers of Commerce, Embassies, Trade Associations; Private Sector, etc.

Facilitating resolution on investor issues; Active data-gathering and pursuing of investor issues; Settlement of complaints

Existing Investor-Locators

Synergize processes with other agencies


Assistance in re-employment of displaced workers (placement, job-matching); Assistance in skills training/re-tooling for displaced workers


Enterprise Regulatory Department (ERD) Simplify customs procedure; Automate administrative procedures


Integration/Synchronization of importation processes with other agencies



Marketing Department (MD)

Officer-Department Responsible, Namely:

Mr. RAFAEL A. S. GALVEZ Manager 2/F Bldg. 2125 E. Quirino Avenue Clark Freeport Zone (+6345) 599-2043; 599-9000 Loc. 652

Customer Services Department (CSD) Mr. RODEM PEREZ Manager 2/F Bldg. 2125 E. Quirino Avenue Clark Freeport Zone (+6345) 599-9000 Local No. 642

Enterprise Regulatory Department (ERD)

Mr. RODGARDO DEANG Manager G/F Bldg. 2127 C. P. Garcia corner E. Quirino Avenues, Clark Freeport Zone (+6345) 599-9000 Local No. 623

Maximum time to conclude process is within fourteen (14) working days.

Documents to be presented by the client:

Letter of intent accompanied by Project Evaluation Form Letter of Endorsement of Lessee (Sub-lessor) Signed and Notarized Sub-lease Agreement Board Resolution of duly authorized representative / signatory Certified true copy of Business Registration (Securities and Exchange

Commission Papers, License to transact Business in the Philippines, DTI Registration) exclusively to handle Clark Operations

Resume of stock holders & Key Management Officers Proof of Financial Capability (any or all of the following):

Latest audited financial Statements of applicant firm (or parent/management company if applicable) stomped Received by the Bureau of Internal Revenue

Latest income tax return of applicant firm (or parent/management company if applicable)

Verifiable Bank Certification of deposits or approved loan or credit line; if equity financing is less than total project cost

Proposed site development plan and location map(with perspective drawings) and Construction timetable/financial schedule.

Production Process Flow Chart, if applicable (Copy of Systems/Schematic Diagram/Basic Network configurations)

Company brochures, if any


Environmental Impact Statement (for environmentally-critical projects or those to be located in environmentally critical areas)

Formalities (licenses, permits, etc..) with National Telecommunications Commission (NTC) and franchises from Congress, if applicable.

Applicants Additional Undertakings:

In addition to above performance commitments, the applicant also commits to undertake the ff.:

1. To contribute to the achievement of the goals of transforming CSEZ into a modern metropolis that is world-class in its facilities but environmentally

2. To support the promotion of CSEZ as an investment and tourist destination; 3. To comply with all the rules and regulations on importation/exportation

promulgated by government authorities concerned; 4. To establish a separate entity that will exclusively engage in the proposed

business activities at the CSEZ, if so required by CDC; 5. To submit such periodic reports and other information on its activities in the

CSEZ as may be required by CDC. 6. To hire, as much as practicable, employees and workers from peripheral areas

of the CSEZ through Labor Services Department of CDC, and to abide by existing labor policies, rules and regulations pursuant to the Labor Code of the Philippines;

7. To adhere to zoning regulations, building and environmental standards prescribed by the authorities concerned; and To comply with the terms and conditions of the lease agreement with CDC.

ONE-TIME FEES

Amount of Fees:

1. REGISTRATION OF ENTERPRISES

Application Fee P 2,000.00

Certification of Registration and Tax Exemption P 2,000.00

Permit to Operate (Annually) P 1,000.00

Temporary Permit to Operate P 500.00


2. PROCESSING AND ISSUANCE OF ENVIRONMENTAL COMPLIANCE CERTIFICATE (DENR)

For critical projects P 3,000.00

For non-critical projects P 300.00

Certificate of Environmental Compliance P 500.00

Special Exit Pass (Hazardous Waste) P 500.00

REGULAR FEES

1. AUTHORITY TO PURCHASE P 1,000.00

2. EXPORT PERMITS/TALLY

Direct Free

Constructive

US$ 10,000 and below P 200.00

Above US$ 10,000 P 300.00

3. IMPORT PERMITS

No Commercial Value P 50.00

With Commercial Value

Up to US$1,000 P 100.00

US$ 1,001 to US$ 10,000 P 150.00

US$ 10,001 to US$ 50,000 P 300.00

US$ 50,001 to US$ 100,000 P 350.00

US$ 100,001 to US$ 500,000 P 500.00

US$ 500,001 and above P 700.00


4. TEMPORARY TRANSFER (Customs Bonded Warehouse/Non-Customs Bonded Warehouse)

Farm-out of raw materials/equipment for processing/repair

P 50.00

5. BRING-IN PERMITS

Commercial (for Trading) P 200.00

Non-Commercial (for Company Use)

P 50.00

6. SALE/TRANSFER OF ARTICLES TO CUSTOMS TERRITORY (Bring-Out Local/Imported Articles)

No Commercial Value (Local Articles Only) P 50.00

US$ 10,000 below P 500.00

Above US$ 10,000 P 1,000.00

Scrap/Waste P 200.00

7. PERMIT TO BRING-OUT IMPORTED VEHICLE P 50.00

8. FEES (RELATED TO WORKING VISA OF EXPATS)

Alien Employment Permit Endorsement to DOLE US$ 10.00

Special Clark Working Visa Endorsement to Bureau

of Immigration

US$ 50.00

9. MISCELLANEOUS FEES

Accountable Forms P 250.00

CDC Container Zeal P 20.00

Zone Vehicle Sticker P 150.00


The procedure for filing complaints in relation to requests, is to write an official letter address to the President and CEO or Business Development Head or the Customer Services Department Head.

Allowable period for extension due to unusual circumstances may take ten (10) to fifteen (15) days, as the subject-issues may be taken up with respective Executive Committee and/or Board Committees, which convenes twice a month as scheduled, for discussion and decision.


FRONTLINE SERVICES GUIDE

CDC - BUSINESS DEVELOPMENT GROUP

How to avail

of the service :

FRONTLINE SERVICE ISSUANCE / RENEWAL OF:

CERTIFICATE OF REGISTRATION AND TAX EXEMPTION (CRTE) REGISTRATION CERTIFICATE (RC)

SCHEDULE OF SERVICE Monday - Friday / 8:00 AM TO 5:00 PM

WHO MAY AVAIL OF THE SERVICE

Prospective/ New Locators

Existing Locators

REQUIREMENTS Please refer to required forms / documents below

REMINDER This process is a continuation of the business process and evaluation system which begins after the CDC Management and/or CDC Board approves a proposal.

New:

Process commences / proceeds upon approval of business entity and its activity, with corresponding lease/sublease.

Pre-Operating Permit (POP) shall be issued by Customer Service Department to new locators for purposes of registering with other government agencies and such other transactions related to pre-operations or start-up activities except for transactions related to movement of articles such as importation, bring-in of tax free items


Existing:

Process commences upon completion of inspection and receipt of no objection reports and documentary requirements from locators.

STEP ACTIVITY PROCESSING

TIME

PERSON / S

RESPONSIBLE

CLIENT REQUIRED

FORMS/DOCUMENTS

FEES

1 New Registration

Renewal of Registration

10 mins CSD

Registration

Assistant

Proponent A. For Initial Registration

Copy of receipt for CRTE / RC

Certified true copy of SEC Registration

with Articles of Incorporation and By-Laws

Signed Lease Agreement

Proof of payment for :

Advance rental

Security deposit

B. For Renewal

Copy of receipt for CRTE / RC

GSIS All Risks Building Insurance Policy

CRTE :

P2,000.00

RC :

P2,000.00

For renewal of

Contracts


Latest Audited Financial Statements/ITR

SEC General Information Sheet (GIS) Form

Note : Other government agencies

Registration (if required)

DENR

BFAD

CRTE/RC

P2,000.00

For renewal of

Business Permits

CRTE/RC

P1,000.00

2 Review by Registration Officer of documents submitted (accuracy, authenticity)

30 mins. CSD

Registration

Officer

A. For Initial Registration

Filled-out Locator Information Sheet and Undertaking form

Proof of payment for registration fee

SEC Registration

CDC Board Resolution / Termsheet /

Lease Agreement/CDC Approval

B. For renewal

Filled-out Locator Information Sheet and Undertaking form

Proof of payment for registration fee


Latest Audited Financial Statements

Copy of Income Tax Return

GSIS All Risks Building Insurance Policy

Bond Policy

SEC GIS

CDC/CIAC endorsement of approved Term Sheet

3 Encoding and Printing of

CRTE/RC

30 mins CSD

Registration

Officer

4 Review of the printed

CRTE/RC

20 mins CSD

Sr. Registration

Officer

Assistant

Manager

5 Endorsement of the CRTE/RC to the Office of the VP for Business Development Group, and EVP/COO to secure signatures

2 days CSD Manager


6 Signing of the CRTE

by the President

and CEO

Signing of the RC by the

Office of EVP

1 day President / CEO

Executive Vice

President

7 Endorsement of the signe

CRTE to the Registration

Assistant

10 mins Staff, Office of

The President

8 Recording of the signed

CRTE/RC

10 mins Registration

Assistant

Proponent

Locator

9 Issuance of CRTE /

RC;

10 mins Registration

Assistant

Proponent /

Locator

Requirements After Issuance of CRTE / RC

Performance bond for those with development projects within thirty (30) days.

GSIS for main lessee with existing structure, the applicant shall submit the Insurance Policy with Government Service Insurance System stating CDC as the beneficiary within thirty (30) days after issuance of signed and notarized Lease Agreement.


B. INDUSTRIAL RELATIONS UNIT

APPLICATION FOR LABOR ASSESSMENT & LABOR CLEARANCE

Purpose: Issuance of Business Permit (For new locators, renewals) Issuance of Exit Clearance (For terminated/pre-terminated projects)

Procedure Person Responsible

Time Frame

Documentary Requirements

Fees & Charges

Filing of Complaint

I. Notification

A. Notification of CR/CRTE/LA/SLA Expiry

B. Notification of Lease Termination/Exit Clearance (per CAO policy)

C. Notification for Labor Assessment Visit

CSD

CAO

IRU Labor Standards Officer

Min. 60 days before expiration

N/A

Min. 7 days

None Complaints may be filed through the Customer Service Department


before date of visit

II. Application

A. Submit Application Letter for CR/CRTE/LA/SLA Renewal

A.1. Refer for Labor Assessment & Clearance

B. Submit Application for CFZ Exit Clearance

B.1. Refer for Labor Assessment & Clearance

C. Accomplish & Submit Application for Labor Assessment & Clearance

Locator

Locator

Locator


III. IR Orientation (New Locators)

A. Schedule & Conduct

B. Issue Certificate of Orientation & Undertaking (upon orientation)

IRU Labor Standards/ Education Officer

Orientation within 14 days of CR/CRTE release

1 day




Time Frame Documentary Requirements

Fees & Charges

Filing of Complaint

IV. Records Assessment

A. Check Labor Standards Summary Findings

B. Check Complaints Status

C. Check Report on Employment

D. Check Survey Submission

D.1. Manpower Projections Survey (Annual: Upon PTO Renewal)

D.2. Training Needs Survey (Annual: Upon PTO Renewal)

D.3. Salary Structure Survey (Annual: Upon PTO Renewal)


1 day (for no deficiency)

*If with deficiency, proceed to V-A



E. Issue Recommendation / Corrective Action

F. Submit Proof of Compliance

G. Accomplish IRU Labor Assessment & Clearance Report

H. Issue Labor Assessment & Clearance Certificate

V. Notice of Conference

A. Prepare letter of notice of non-compliance/schedule conference

B. Conduct Conference


IRU Sr. Labor Standards Officer

1 day

Within 7 days of date of notice


VI. Labor Assessment None Complaints


Visit (Annual)

A. Schedule & Conduct Labor Assessment Visit and issuance of Findings

B. Conduct Summary Conference (if needed)

C. Implement Corrective Action

D. Submit Proof of Compliance / Corrective Action

E. Reflect status in CSD BAR

Labor Standards Officer

Sr. Labor Standards Officer

Locator

Locator

Labor Standards Officer

45-60 days before expiration of CR/CRTE

Within 7 days of assessment if not complied earlier

1 day

Pertinent labor documents

Pertinent labor documents

Documentary proof of compliance

may be filed through the Customer Service Department


REQUEST FOR LABOR MEDIATION ASSISTANCE


Time Frame Documentary Requirements

Fees & Charges

Filing of Complaint

I. Documentation of complaints / claims & initial interview

Labor Relations Assistant / Sr. Labor Relations Officer

1 day Any pertinent labor documents


II. Phone validation or Site visit

Labor Relations Assistant / Sr. Labor Relations Officer

1 day None Complaints may be filed through the Customer Service Department

III. Advise corrective action based on validity of complaints / claims

Sr. Labor Standards/Relations Officer

1 day None Complaints may be filed through the Customer Service Department

IV. Verification of compliance to recommended corrective actions (if any)

Labor Relations Assistant

Sr. Labor Relations Officer

within 7 days of visit / advice

None Complaints may be filed through the Customer Service Dept


V. Formal notice to comply with recommended corrective action (if not complied)


(if no correction is made within 15 calendar days after visit / advice)


VI. Formal invitation for Preventive Mediation and or settlement meeting (if not complied)


(if no correction is made within 7 calendar days after receipt of formal compliance letter)



VII. Conference with higher management (if not complied)

Assistant Manager-IRU

(if no correction is made within 7 calendar days from Preventive mediation meeting)




VIII. Endorsement to Legal Department

Appropriate action / notice to be initiated by Legal Dept.

Possible basis: violation of Philippine labor standards / labor code provisions as may be implied in LA/SLA

Manager (if no correction is made within 7 calendar days from Preventive mediation meeting)



C. ENTERPRISE REGULATORY DEPARTMENT

BRING-IN

Activity Responsibility/Entity

Step 1. Preparation of Permit to Bring-in

1.1 Accomplish/Files the Permit to Bring-in Form with Enterprise Regulations Department (ERD) in three (3) sets

1.2 Evaluates Application(s) based on the checklist of requirements

1.3 Pays the corresponding processing fee with CDCs Treasury Department and present O.R. to ERD

1.4 Initials and endorse the Bring-in Permit Application(s) to authorized Signatories

1.5 Releases the approved application of Bring-in Permit

1.1 Enterprise

1.2 CDC-ERD Officer

1.3 Enterprise

1.4 CDC-ERD Officer

1.5 CDC-ERD Officer

Step 2. BOC Requirements

2.1 Complies with applicable requirements of the Bureau of Customs(BOC)

2.2 Reviews, evaluates and releases Bring-In Permit Application(s) upon compliance to Customs Requirements

2.2 Enterprise

2.2 BOC


2.3 Secures Boat Note to cover the shipment from the Port of Discharge (if applicable)

2.3 Enterprise

Step 3. Joint CDC-BOC Inspection Team

3.1 Brings the Articles to be brought in at the Customs Clearance Area (CCA) for the joint CDC-BOC inspection (for industrial locators).

3.2 Files/fax Request for Inspection (ERD Form No. 301-b8) upon arrival of cargo

3.3 Unload the articles only in the presence of CDC and BOC

3.4 Inspects and checks if the articles brought in tally with the PBI and supporting documents

3.5 Customs Examiner receives Boat Note (for imported articles)

3.6 Signs the admission clearance portion of the PBI and releases goods.

3.1 Enterprise

3.2 Enterprise

3.3 Enterprise

3.4 CDC-ERD Officer and BOC

3.5 BOC


Checklist of Requirements:

1. Properly Accomplished PBI Form 2. Good Standing (w/ valid PTO and no Delinquent Financial Obligation) 3. Appropriateness of Articles to Business Purpose 4. Authorized Signatories 5. Complete and Certified True Copy (Pro-Forma Invoice; Purchase Order;

Certificates of Business Registration of Suppliers; Import documents)


BRING-OUT

Activity Responsibility/Entity

Step 1. Preparation of Permit to Bring-out

1.1 Accomplish/Files Application for Permit to Bring-out From with Enterprise Regulations Department(ERD) in three(3) sets

1.2 Evaluates Application(s) based on ERD checklist of requirements

1.3 Pays the corresponding processing fee with CDCs Treasury Department and present O.R. to ERD

1.4 Initials and endorses the Bring-Out Permit Application(s) to authorized Signatory

1.5 Releases the Application upon Approval

1.1 Enterprise

1.2 CDC-ERD Officer

1.3 Enterprise

1.4 CDC-ERD Officer

1.5 CDC-ERD Officer

Step 2. BOC Requirements

2.1 Complies with applicable requirements of the Bureau of Customs (BOC)

2.2 Reviews, evaluates and releases Application(s) upon compliance to Customs requirements

2.3 Pays the corresponding fees at Customs (if applicable)

2.4 Secures Boat Note to cover the shipment (if applicable)

2.4 Enterprise

2.2 BOC

2.3 Enterprise

2.4 Enterprise


Step 3 Joint CDC-BOC Inspection Team

3.1 Brings the Articles to be brought out at the Customs Clearance Area (CCA) for the joint CDC-BOC Inspection.

3.2 Inspects and checks if the articles to be brought out tally with the PBO and supporting documents

3.3 Signs the exit clearance portion of the PBO and issues the corresponding Gate Pass for the goods.

3.4 Submits to CDC-ERD proof of delivery for Constructive Exports and Temporary Transfer to a CBW within ten (10) days from release of articles from CFZ

3.5 Submits to CDC-ERD proof of delivery for Constructive Exports and Temporary Transfer to CBW within ten (10) days from release of articles from CFZ

3.1 Enterprise



3.4 Enterprise

3.5 Enterprise

Checklist of Requirements:

1. Properly Accomplished PBO Form 2. Good Standing (w/ valid PTO and no Delinquent Financial Obligation) 3. Appropriateness of Articles to Business Purpose 4. Authorized Signatories 5. Complete Documents: (Pro-Forma Invoice; Purchase Order; Certificates of

Business Registration of Transferee for Imported articles)


ELECTRONIC EXPORT DOCUMENTATION SYSTEM (e-EDS)

ACTIVITY

Responsibility Entity

STEP 1. Preparation, Review and Uploading of List of: Exportables 1.1 Accomplish the e-EDS Registration Form 1.1 Enterprise 1.2 Prepare list according to format and submit to 1.2 Enterprise Freeport Zone Authority for approval and uploading into the e-EDS 1.3 Upload the online approved list into the VASP 1.3 Enterprise/VASP system and the Freeport data server STEP 2. Subscription with VASPs 2.1 Comply with VASP subscription requirements 2.1 Enterprise 2.2 Nominate authorized users

2.2 Enterprise

STEP 3. Enrollment for Payment of Lodgement Fees

3.1 E-bank mode; open Account with authorized Banks 3.1 Enterprise, Banks, VASP

System debits actual fees for every application 3.2 Cash mode: pay to VASP per lodgement of e-EDS

3.2 Enterprise, VASP

STEP 4. Electronic filing of e-ED 4.1 Authorized representative files application using 4.1 Enterprise VASP solution and services representative 4.2 Screening and approval process: 4.2 VASP System a. Authorized user ID and Password? (and e-Bank as b. Locator is e-TAP registered enterprise? applicable) c. Approved exportable item? - Validation of item descriptions and corresponding HS codes as against List of exportables -Validation of specific item subject to quantitative restriction or duration/validity of approval of exportable item - Items subject to export clearance/permit from


other government agencies? d. System approval if e-ED application complies with e-ED conditions? 4.3 Submission of export clearance/permit from other 4.3 Enterprise government agencies and manual approval of e-ED Representative 4.4 Print approved e-ED with the required system- 4.4 Enterprise generated barcode (with corresponding reference Representative number); Approved e-ED is valid for 15 days STEP 5. Release of Goods 5.1 File system generated e-ED print out together 5.1 Enterprise with support documents (the same as in the manual representative process) For manufactured products proceeds to the Automated Clearing Booth (ACB)

For regulated products, inspection of actual loading at the premise prior proceeding to the Automated Clearing Booth

5.1.2 Jiont CDC and BOC Examination

5.2 Validate the printed e-ED by scanning of 5.2 Automated Clearing Booth (Main Gate)

the barcode in the e-ED automatically tags the e-ED printed e-ED presented against the particulars of the e-ED displayed in the computer monitor. (Scanning of the barcode in the e-ED automatically tags the e-ED and opens the automated gate for exit) STEP 6. Exit of the Goods from the Freeport Zone

6.1 Submits to ERD a copy of the Bill of Lading Five (5) days from release of articles from CFZ

6.1 Enterprise

NOTES: 1. For subsequent filing of e-ED - go through Steps 4, 5, 6 2. For amendments on the approved list of exportables - go through Step 1.2 until

1.3 3. For system/network trouble of failure to connect - call the VASP, inform Freeport Zone Office 4. For continued system failures within 30 minutes or beyond the committed time by the VASP to resume service - Enterprise should proceed with the Manual System


ELECTRONIC TRANSIT ADMISSION PERMIT (e-TAP)

ACTIVITY

Responsibility Entity

STEP 1. Preparation, Review and Uploading of List of Importables 1.1 Accomplish the e-TAPS Registration Form 1.1 Enterprise 1.2 Prepare list according to format and submit to 1.2 Enterprise Freeport Zone Authority for approval and uploading into the e-TAPS 1.3 Upload the online approved list into the VASP 1.3 Freeport/VASP system and the Freeport data server STEP 2. Subscription with VASPs 2.1 Comply with VASP subscription requirements 2.1 Enterprise 2.2 Nominate authorized users

2.2 Enterprise

STEP 3. Enrollment for Payment of Freeport Fees 3.1 Enterprise, Banks, VASP 3.2 Enterprise, Freeport Zone Office 3.3 Enterprise, Freeport Zone Office

3.1 E-bank mode; open Account with authorized Banks 3.2 Advance Payment mode: make advance payment to the Freeport Zone Office, then Zone Officer encodes O.R. No. and amount paid. System debits actual fees for every application 3.3 Cash mode: pay to Zone per I/A Permit. Application then Zone Officer encodes O.R. No. and amount paid

STEP 4. Electronic filing of e-TAP

4.1 Authorized representative files application using 4.1 Enterprise Representative 4.2 VASP System (and e-Bank as applicable)

VASP solution and services 4.2 Screening and approval process:

a. Authorized user ID and Password? b. Locator is e-TAP registered enterprise?


c. Approved importable item? - Validation of item descriptions and corresponding HS codes as against List of Importables -Validation of specific item subject to quantitative restriction or duration/validity of approval of importable item - Items subject to import clearance/permit from other government agencies? d. e-TAP fee payment collected, confirmed? e. System approval if e-TAP application complies with e-TAP conditions? 4.3 Submission of import clearance/permit from other 4.3 Enterprise

Representative 4.4 Enterprise Representative

government agencies and manual approval of e-TAP 4.4 Print approved e-TAP with the required system- generated barcode (with corresponding reference

number); Approved e-TAP is valid for 15 days

STEP 5. Release of Goods at Port of Discharge

5.1 File system generated e-TAP print out together 5.1 Enterprise Representative

with support documents (the same as in the manual process) 5.2 Validate the printed e-TAP by scanning of 5.2 BOC the barcode and comparing the particulars in the printed e-TAP presented against the particulars of the e-TAP displayed in the computer monitor. (Scanning of the barcode in the e-TAP automatically tags the e-IP 5.3 Process e-TAP 5.3 BOC 5.4 Issue Authority to Withdraw, endorse release at 5.4 BOC the gate STEP 6. Delivery of the Goods to the Zone

6.1 Confirm actual arrival at Freeport Zone Gate by 6.1 Freeport Zone Office/BOC

scanning of the barcode of the e-TAP, subject to inspection of goods; by Freeport and BOC as may be Necessary


NOTES: 1. For subsequent filing of e-TAP - go through Steps 4, 5, 6

2. For amendments on the approved list of importables - go through Step 1.2 unitl 1.3 3. For system/network trouble of failure to connect - call the VASP, inform Freeport Zone Office 4. For continued system failures within 30 minutes or beyond the committed time by the VASP to resume service - Enterprise should proceed with the Manual System


D. MARKETING DEPARTMENT

Process and procedure in the Approval of Direct Lease

Approval

Board of Directors (11 Directors) 5 Days

Approval and Endorsement

Executive Committee (5 Directors) 5 Days

Evaluation and Approval

Management Committee (P/CEO to AVPs) 4 Days

ApplicationComplete Submission of Letter of Intent

and Supporting Documents Day 1

Exist

ing

Proc

ess F

low

for N

ew Le

ases

Total: 14 Days

Process and procedure in the Approval of Sub-lease

START

2

1

Lessee / Sub-lessor submits Letter Request for Approval or Amendment of Sub-lease/ Villa Land Use / Equivalent Sub-lease Document and Supporting Documents

CDC evaluates Request and prepares ManCom Materials

3

OPR

Marketing Department (MD)

MD Other technical

Departments / Offices, as applicable (EMD, ERD, ECMD, etc.)

AVP/IP Review

VP/BDG Endorsement

ManComApproval

END

Presentation to the Management Committee for Approval

Duration

1 day

7 days

1 day

Total : 9 days


E. ENVIRONMENT MANAGEMENT DEPARTMENT

Permits and Clearances

Certificate of Environmental Compliance Endorsement of EIS/IEE/EPRMP Exit Pass for Scraps/Recyclable Materials Special Exit Pass or Hazardous Materials Tree-related Permits and Clearances

Notice of Violation Technical Conference Remedial Action

Environmental Compliance Certificate


Certificate of Environmental Compliance

Tree Cutting Permit


Exit Pass (Scraps/Recyclables)


Environmental Violation

Receive Complaints or Notes Violation

Site Inspection/ Verifies Violation (Photo Documentation)

Draft Notice of Violation (NOV)

Attend Technical Conference (TC)

Monitors Commitment / Remedial actions to be

agreed (1-6 months)

1 day

1 day

Evaluate Signs NOV/Issue to

Locator

Call for TC Discuss with Locator

NOV/ Penalties

Receives NOV

Attend TC

Provides Commitment Letter/Conducts Remedial

Action

Provide proof of compliance (Photo/Lab analysis results)

Receives & Evaluate results

Evaluate

1 day 1 day

7 days

Not within standard Issue penalty or additional time

to comply notice

Issues Clearance

3 days Pays penalty & conduct

additional action/corrective measures

Receives Clearance

EQMS/PEMS Manager/AM Locator

Project proposals are evaluated based on the merits of employment generation, investment and capital infusion, export revenues, and potential to attract related businesses.The following diagram outlines the procedure in approving project proposals from prospective investors:ONE-TIME FEESREGULAR FEES

CDC Citizen's Charter.pdf

Documents

Transcript of CDC Citizen's Charter.pdf