CC&E May LQH - Association of Corporate Counselwebcasts.acc.com/handouts/CCE_May_LQH.pdf ·...
Transcript of CC&E May LQH - Association of Corporate Counselwebcasts.acc.com/handouts/CCE_May_LQH.pdf ·...
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Something New? (so what?)
LEGAL QUICK HIT: New Age Training and Communications Techniques ACC Compliance and Ethics Committee May 21, 2013 Ryan Berry, Esq. Amy Hutchens, Esq. Jason B. Meyer, Esq.
Ryan C. Berry, Esq. • Womble Carlyle Sandridge & Rice LLP • Risk mitigation, crisis response,
investigations, and litigation in support of federal contractors and multi-national corporations.
Formerly… • Acquisitions Management Officer in the
United States Air Force • Program Management Consultant for ACS
Defense
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Amy E. Hutchens, JD, CCEP • General Counsel, Vice President
Compliance & Ethics Services for Watermark Risk Management International, LLC
• Certified Corporate Compliance & Ethics Professional
• 15+ years of compliance and ethics experience in the government and commercial sectors
• Formerly a Judge Advocate General in the United States Air Force and Special Assistant United States Attorney
• Assists clients of all sizes with meeting he requirements of the US Federal Sentencing Guidelines and Federal Acquisition Regulation
Jason B. Meyer, Esq. • Independent Compliance Consultant
and Corporate Counsel – 20+ years of innovation in legal and
compliance education for professional adults – Led the education efforts for three providers
• Group Counsel, B&B Holdings Pennington NJ and Midvale UT
Formerly… • General Manager of Education Solutions, LRN
• CLO /CCO and SVP, Compliance & Ethics, EduNeering
• Founder and Publisher, LAWCAST® Continuing Legal Education and News Services
• Chair, NJCCA Ethics, Compliance & Corporate Governance Comm.
• Program Co-Chair, ACC Compliance and Ethics Comm. for 2010 ACC Annual Meeting
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• Low engagement – employees checking out • Online training fatigue • Mismatch between tech-savvy learners and lame
training • Behavior is not improving!
The Challenges
Something new?
• Shorter
• Humor
• Gaming
• Mobile
• Social
• The Future State
• Questions and Answers
Ideas and Examples
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Shorter!
• Like attention spans • NOT just for millennials • Like marketing
– Trade length for frequency of ‘impressions’
• Tech empowers: – The mix – The personalization – The flexibility for the global and mobile workforce – The speed – The tracking – Proof of training efforts
Shorter!
Examples: • Introductory modules
– Animations / montages / personal remarks
– Build awareness and interest
• Reinforce and refresh • Move beyond annual training – be honest, do you
remember things you see only once a year? • Periodic communication is in addition to training • “Old is new again” use existing technology: texts, email,
Yammer, pay statements, office marquis, screen savers, password screen
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Humor!
Examples:
• RealBiz Shorts (Second City/Corpedia)
• The Working Dead, et. al. (LRN)
• Cheesy and homemade (Greg Walters, Esq., HUD: [email protected])
Humor!
• Part of the mix
• Concern: dilution of message
• “NOT for everyone” … Really?
• Tech empowers:
– The mix
– Gimmickry without value • Don’t throw educational and behavioral principles out
the window for the sake of humor or technology
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Gaming!
• GAMIFICATION ≠ a game, or an avatar, or even badges
Gaming!
• Gamification is using game elements to encourage engagement – Challenges
– Experimentation & multiple attempt
– Social engagement
– Rewards
– Natural competitiveness
Disciple:
• Karl Kapp: www.ulqcl.com/kappnotes/
Source: Andrzej Marczewski (@daverage) http://marczewski.me.uk/2013/02/25/gamification-and-serious-games/
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Gaming!
Examples: • Complex branching scenarios
– Watch how you score!
• True Office (Accelus/Thomson Reuters)
• The Resolver (LRN)
• Cheesy and homemade – can work!
Mobile!
• Tablet v Phone: mythbusting • Harder than it looks • The Learners’ Limits
– Whose time?
– Whose bandwidth?
– BUT: whose need?
• Global/Mobile • Offline workforce
“The last thing you do with a mobile phone is make a phone call.” - Sir Ken Robinson, ASTD 5/20/13
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Three Kinds of “Learning”
Mobile! Tablet Examples: • Traditional e-learning (HTML5)
• Just seeing iPad ‘native’ courseware
Smartphone Examples:
• Mobile event reporting (Sherpa)
• Many ways to be mobile
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Mobile!
The Promise: • Performance Support
• The true mobile-enabled code?
• On demand
The Challenge: • Tracking
• Wage and Hour
Source: The ELearning Guild
Social!
• Informal learning
• Crowd-sourced learning
• Co-Creation
• Uniformity
• Mentors – tried and true
• But can you… – Trust that you are not replicating the
culture-killers?
– Take the heat?
– Stand to let it run free?
Disciples:
Jane Bozarth (@JaneBozarth): www.bozarthzone.com
Jane Hart (@C4LPT): http://c4lpt.co.uk/
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Social!
Examples:
• Dell’s Code of Conduct
The Promise: • Crowd-sourced cultural
reinforcement…
• Co-creation gives a personal stake in result
Source: Page Motes ([email protected]) IMAGE NOT FOR RE-DISTRIBUTION
It’s About Behavior, Not Just Rules Overcoming generations of school-yard culture
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The Future! • A data driven mix, matched to profile and user • Informal, DIY, and crowd-sourced • On demand / pull not push • BUT! It still has to be managed, tracked, curated
Every company is a publisher now SO ARE YOU!
It’s all about less of THIS….
[email protected] Thanks!
[email protected] @MeyerJasonB 609-534-3535 [email protected]> @EthiFocus 703-909-8884 [email protected] @ryan_berry 703-394-2231 NEXT LEGAL QUICK HIT: June 18, 2013 ELEMENT 4: Monitoring, Evaluation & Reporting
QuesYons?