CCAV COUNTRY CONFERENCE · 2020-02-26 · 2020 CCAV COUNTRY CONFERENCE ~ PAGE 6 PROGRAM –...

A conference for all people involved in the cemetery industry helping their communities and improving best practice techniques.

Mornington is a seaside town on the edge of Melbourne located 57 kms south of Melbourne's central

business district.

Brooklands of Mornington

provides resort style atmosphere with easy access to local

attractions, and offers historical charm and modern design.

Mornington is known for its "village" atmosphere and its

many beaches.

2020

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CCAV

COUNTRY

CONFERENCE - - - - - - - - - - - - - - - - - - - -- - - - - - - - - - - - - - - - -

Friday 1st & Saturday 2nd May 2020

Brooklands of Mornington

99 Tanti Ave, Mornington VIC 3931

2020 CCAV COUNTRY CONFERENCE ~ PAGE 2

PRESIDENT’S INVITATION

On behalf of the Committee of Management, it gives me great pleasure to invite members and colleagues to attend the 2020 CCAV

Country Conference, to be held at Brooklands of Mornington located in the heart of the Mornington Peninsula. Accommodation rates have been secured by CCAV and we advise that accommodation rooms at the venue will be subject to availability – (first come, first served). This event will take place from Friday 1st May to Saturday

2nd May 2020. Our dynamic presentations are designed to capture several aspects of practical ideas that delegates may adopt in their cemeteries, and the program will feature positive, relevant and engaging business sessions, with Friday evening concluding with a conference dinner. Our extended thanks go to the Rye Cemetery Trust for hosting this conference, as well as the Sponsors Expo and cemetery tours. The Expo at Rye Cemetery will provide an opportunity to mingle with sponsors, tour the cemetery and enjoy the great outdoors of the Mornington Peninsula. This day will provide the opportunity to tour three

local cemeteries, ending with a cocktail evening to further enhance networking at the conference. We invite you to participate and attend this year’s CCAV Country Conference. Judith Voce, President, Cemeteries & Crematoria Association of Victoria (CCAV)

CONFERENCE REGISTRATION FEES

REGISTRATION TYPES

MEMBER REGISTRATION

NON MEMBER REGISTRATION

FULL DELEGATE REGISTRATION Includes:

Conference satchel and program

Attendance at all Professional Development sessions on Friday

Daytime catering as specified in the program on Friday and Saturday

Friday conference dinner, and return bus transportation

Sponsors Expo and Cemetery Tour on Saturday, and return bus transportation

Saturday evening cocktail function

$395

best value - includes everything

$445

PARTNER REGISTRATION Includes:

Friday conference dinner, and return bus transportation

Sponsors Expo and Cemetery Tour on Saturday, with return bus transportation and daytime catering

Saturday evening cocktail function

NB: A Partner Registration does not include any Professional Development sessions on Friday or Friday day catering

$250 $295

FRIDAY PROFESSIONAL DEVELOPMENT SESSIONS

(Including daytime catering)

$95 $95

SATURDAY SPONSORS EXPO AND CEMETERY TOURS (Including daytime catering and return bus transportation)

$95 $95

FRIDAY CONFERENCE DINNER only

$140 $170

SATURDAY EVENING COCKTAIL FUNCTION only

$120 $140

*Please note all prices include GST


CONFERENCE SPEAKERS

IAN MCBEATH Chairperson

Rye Cemetery and Memorial Gardens

Ian has been a resident of Rye for 18 years and has taken a keen interest in local affairs and is a volunteer in many different areas. They include Support of Cancer sufferers, a Community Visitor with the Office of Public Advocate visiting people with Intellectual disabilities, local boat club and groups working to eradicate woody weeds and the planting of indigenous plants in beach areas. His major cemetery concern is the difficulty small cemeteries face in acquiring additional land and the lack of government financial support to achieve this. He believes strongly that residents have the right to be buried or interred in their locality so as to be with family

DEPARTMENT OF HEALTH AND HUMAN SERVICES

Cemetery Sector Governance Support Program

The management and operation of cemeteries and crematoria in Victoria is governed by the Cemeteries and Crematoria Act 2003 and Cemeteries and Crematoria Regulations 2015. Cemetery Sector Governance Support provides support to cemetery trust members and other stakeholders to help them meet statutory obligations

PLATINUM SPONSOR

Arrow Bronze Emma McGregor, National Sales Manager Emma McGregor joined Arrow Bronze in 2014. After having spent 12 years in the industry, Emma has a wealth of knowledge, compassion and a clear understanding of the requirements for Arrow Bronze customers. Emma brings a fresh modern approach to memorialisation, which is reflected in her customer relationships. Arrow Bronze is proud to have a state-of-the-art foundry and manufacturing facility in Dandenong South, Victoria and we strive to deliver excellent customer service, quality products along with continuous new product development

CAMERON MORAY-SMITH Interim Director Service and Engagement Greater Metropolitan Cemeteries Trust

Cameron (Cam) covers all aspects of frontline customer engagement, funeral director and stonemason engagement – and is responsible for the delivery of GMCT’s commercial and operating revenues. Cam has worked in the death-care sector for more than 24 years across Australia and New Zealand. He is tertiary qualified in death-care disciplines (funeral directing, funeral service management, embalming and behavioural [grief] science) and has worked as a senior-lecturer in Health and Social Services. He advocates for education and training within the sector through professional development, and has post-graduate qualification in Health Science. Cam has a reputation for being a leader in the industry, and has a depth and breadth of knowledge that he generously shares across national and international networks, including issues of policy and regulation

JENNY BROWN Cemeteries Administration Officer Mornington Peninsula Shire

Following 10 years as a Registrar of the Magistrates’ Court of Victoria, Jenny worked at Tobin Brothers funerals as an arranger, conductor and assistant manager. Jenny departed Tobin Brothers after 10 years when an opportunity was offered to open and manage a new branch for White Lady Funerals located in Mornington and later another branch in Rosebud. Jenny worked with White Lady for 4 years. In 2010, Jenny started the position of Cemeteries Administration Officer of the Mornington Peninsula Cemetery Trust with the Mornington Peninsula Shire

JULIA DREW Governance & Projects Coordinator Eltham Cemetery Trust

Julia joined the Eltham Cemetery in 2016, with a focus of the Trust’s governance obligations, operational projects and providing support to the Secretary. Most recently, Julia spent 12 years with Computershare Investor Services responsible for Risk Management and Fraud Management in Australia and New Zealand

Our speakers will provide delegates with a range of thought-provoking topics

encouraging open discussion and learning.


PLATINUM SPONSOR DP Jones & Co

L to R: David Jones, Managing Director and Adam Jones, Operations Manager

The general overview of the memorial industry in the past comprised of granite, marble, concrete/granolite memorials. They were the traditional monuments and most accepted form of memorials across the cemeteries of Australia. The introduction of the Lawn cemetery option and continuing investment from DP Jones & Co into the manufacturing of bronze plaques provides an alternative to the client and the cemetery trust alike. DP Jones & Co has been involved in the continual changing options available of memorials and provides the customer service as you would expect in today’s customer and business driven environment. We look forward to providing more information on our services and products at the conference

JASON LYLE Deputy Operations Manager / Client Services Coordinator Geelong Cemeteries Trust

Jason Lyle has been employed by Geelong Cemeteries Trust since 2003 and holds the position of Deputy Operations Manager / Client Services Coordinator, and has been responsible for all operations across all of the Trust sites including burial and cremation services, funeral bookings and coordination of all grounds maintenance as well as the development of Occupational Health and Safety and operational policies and procedures and their implementation. Jason has also been responsible for the implementation of the Trust’s Customer Service Strategy and its continual development

PLATINUM SPONSOR Everlon

L to R: Stewart Thomas, Courtney Newman, and Rodney Claxton

Everlon is a family owned business, they pride themselves on providing personal service in creating fresh and modern designs and memorial options for plaques, statues, public artwork and cemetery design. Stewart and Courtney will be providing an update on what Everlon has achieved this year. As part of a team of passionate professionals with experience in graphic, civil and structural design working closely together, Everlon is able to create innovative and captivating products. They understand the importance of being a part of a team of creative, motivated designers in the industry to produce meaningful, innovative and timeless memorials. Their thoughtful and knowledgeable team work closely with their customers to create the perfect memorial

Conference venue

Arthur’s Seat gondola

Mornington Peninsula

Conference venue


PROGRAM – FRIDAY 1ST MAY 2020 PROFESSIONAL DEVELOPMENT SESSIONS

LOCATION: BROOKLANDS OF MORNINGTON – “Conference Centre”

9.30am – 10.30am

Conference Registration

Brooklands of Mornington (Conference Centre)

10.30am – 10.55am

Conference Opening

- Judith Voce (CCAV President)

10.55am – 11.50am

Cemetery Fees – Understanding fee structuring Q&A session

- Estelle Russ (Department of Health and Human Services)

11.50am – 12.20pm

Morning Tea

12.20pm – 12.30pm

Platinum Sponsor Update

- Arrow Bronze

12.30pm – 1.30pm

Panel Session – Rights of Interment: The Who and The What…

- Cameron Moray-Smith (The Greater Metropolitan Cemeteries Trust) - Jenny Brown (Mornington Peninsula Shire) - The Department of Health and Human Services

1.30pm – 2.20pm

Lunch

2.20pm – 2.30pm


- DP Jones & Co

2.30pm – 3.30pm

Memorialisation Options: Are you having the conversation?

- Julia Drew (Eltham Cemetery Trust) - Jason Lyle (Geelong Cemeteries Trust)

3.30pm – 3.40pm


- Everlon

3.40pm – 4.00pm

CCAV General Meeting - including Open Forum

5:30pm Buses depart Brooklands of Mornington for Conference Dinner venue

6.00pm – 10.00pm

Pre-Dinner Drinks & Conference Dinner

CONFERENCE DINNER

Red Gum BBQ 87 Arthurs Seat Rd, Red Hill

The most authentic Southern American BBQ in Australia and the Mornington Peninsula's best BBQ and Beer Hall, in the heart of Red Hill. The dining will consist of shared BBQ platters in a jovial, informal atmosphere. Vegetarian and other options are plentiful (please indicate any special diets on your Registration Form). All delegates will receive a gift to the value of $25 on the night. Dress Code: Smart Casual.


PROGRAM – SATURDAY 2ND MAY 2020 SPONSORS EXPO & CEMETERY TOURS

10.00am

BUS DEPARTS

Bus departs Brooklands of Mornington for Sponsors Expo and Cemetery Tours

10.30am – 11.30am

Dromana Cemetery Delegates will be provided with the opportunity to view the cemetery at leisure and enjoy the view of the Mornington Peninsula from the iconic position at Arthur’s Seat.

12.00pm – 1.30pm

Rye Cemetery and Memorial Gardens Delegates will be welcomed to Rye Cemetery where they will be able to tour the cemetery grounds. The Sponsors Expo will also take place, whereby CCAV Sponsors will be demonstrating their products and services to all delegates. A major highlight of the conference program, the Sponsors Expo is the ideal event for networking and learning about products important to the industry for you and your staff. A fantastic networking lunch will be served on-site, enabling further interaction with sponsors, colleagues and fellow delegates.

2.00pm – 2.30pm

Sorrento Cemetery Delegates will be able to tour this historic, coastal cemetery as the final location of the day’s activities.

4.00pm

Return bus transport to Brooklands of Mornington Delegates can enjoy some free time.

6.30pm – 9.30pm

Networking Cocktail Function

WITH ENTERTAINMENT

Location: Brooklands of Mornington Delegates can enjoy some networking conveniently located on-site with food and drinks, and enjoy the remainder of the conference with friends, colleagues and sponsors. Dress Code: Smart Casual.


ACCOMMODATION ~ BROOKLANDS OF MORNINGTON

Venue: Address: 99 Tanti Ave, Mornington VIC 3931 Phone: (03) 5973 9200 Accommodation Overview The team at Brooklands are helpful, friendly and committed to making your stay perfect. You will enjoy everything Brooklands has to offer, and you will be experiencing the Pride of the Peninsula. Guests are responsible for their own accommodation reservations and payment. Payment will be processed within 72 hours of arrival and cancellations will not be accepted after this time. A confirmation letter will be emailed to each guest upon their booking. Any accommodation rooms cancelled 72 hours out from the event will be charged in full. Any rooms not confirmed or paid for within 30 days of the event will be released for general sale and no special negotiated rate will be guaranteed after this date – so we urge you to book accommodation early at Brooklands to avoid disappointment. Room Types and Rates

o King Room (1 - 2 people per room) o $195 per night o Includes continental breakfast daily o Guests to pay own room charges and advise on cooked

breakfast option at time of booking (at $15 per person if preferred to complimentary continental breakfast).

How to Book Accommodation Contact Brooklands of Mornington directly via: Email: [email protected] Ph: (03) 5973 9200 ~ Please ensure you quote “CCAV” at the time of booking ~

OTHER NEARBY ACCOMMODATION

OPTIONS INCLUDE:

Mornington Hotel Address: 917 Nepean Hwy, Mornington VIC Phone: (03) 5975 2015

The Royal Hotel Mornington Address: 770 Esplanade, Mornington VIC Phone: (03) 5975 8555

Brooklands Facilities

53 accommodation rooms

Indoor Heated Swimming Pool, Spa and Gymnasium

Brooklands Restaurant

In Room Dining Free in-house movies

Outdoor Terrace and Alfresco Dining Area

Exceptional Service

Free WIFI

On Site Car Parking

mailto:[email protected]


CEMETERY TOURS

Rye Cemetery and Memorial Gardens Rye was proclaimed a township in 1861 and the cemetery was gazetted in 1868. The oldest identifiable headstone is dated 1859 and a number of other burials are known to have taken place prior to 1859. There are a number of rose gardens to view within the cemetery, and the rose gardens allow up to triple interment of cremated remains. The Trust is comprised of volunteer Trust members predominantly from the Mornington Peninsula community and more specifically from the Rye district. The Trust currently has 8 members who meet quarterly to decide on the day-to-day management and long term perpetual maintenance of the cemetery and memorial gardens.

Dromana Cemetery This is one of the most popular cemeteries on the Peninsula. The main entrance to the cemetery is on Arthurs Seat Road. For security reasons the cemetery gates are closed at sunset and are opened at sunrise. Unfortunately there are no longer any new grave sites available at Dromana, but arrangements can be made for a memorial on the cemetery's Memorial Wall.

Sorrento Cemetery Located within the Mornington Peninsula, Sorrento Cemetery is a haven for families wishing to honour and celebrate life within this ideal coastal setting. Established circa 1886, Sorrento Cemetery is an historic cemetery, characterised by its beach location and closeness to the community. The 3.8 hectares (8.1 acres) of tranquil lawn and gardens, offer a peaceful sanctuary for families to reflect.

SPONSORS EXPO An opportunity to meet and greet our valued sponsors at the Sponsors Expo where they will be demonstrating their products and services to you in a dedicated sponsors segment. A major highlight of the conference program, the Sponsors Expo is the ideal event for networking and learning about products important to the industry for you and your staff. This will take place at Rye Cemetery. Dress Code for Saturday Please note to dress for the outdoors as individually required: umbrella, sunscreen, hat, insect repellent, walking shoes, comfortable clothing. CONFERENCE REGISTRATION

To register for the Conference please complete the Registration Form (last page of this document) and scan & email, or post the completed form, with payment, to the Secretariat. Contact details are provided on the form. Payment can be made by cheque or direct deposit. A Tax Invoice will be provided for all registrants once the registration form has been received as the fee includes a GST component. The ABN for the conference is 21 216 427 572. All rates quoted include GST and are in Australian dollars. If you wish to make changes after you have registered, please email the details to the Secretariat. Conference Registration Cancellations Will incur a cancellation fee of $100 if made in writing before 1st April 2020. (No refund is payable after that date but conference registrations can be transferred to substitute delegates without penalty).


PLATINUM SPONSORS

FRIDAY DINNER & PRE-DINNER DRINKS SPONSORS

GOLD SPONSOR

SATURDAY DINNER SPONSOR

SILVER SPONSORS

LUNCHES & CEMETERY TOUR

BRONZE SPONSORS

CONFERENCE SUPPORTERS


REGISTRATION FORM Please copy if you require additional Registrations

CONTACT DETAILS (for invoicing purposes)

First Name Surname

Organisation

Address

Ph Number Email

Registration - Person 1 Name:

Please indicate what best describes you Trust Member Staff Partner Sponsor (please tick)

REGISTRATION Member Non Member

FULL DELEGATE REGISTRATION $395 $445 $

PARTNER REGISTRATION $250 $295 $

FRIDAY BUSINESS SESSIONS ONLY $95 $95 $

SATURDAY SPONSORS EXPO & CEMETERY TOUR ONLY $95 $95 $

FRIDAY DINNER ONLY REGISTRATION $140 $170 $

SATURDAY COCKTAIL ONLY REGISTRATION $120 $140 $

Total for Person 1 Total Cost of Registration : $

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~ Please return to the CCAV Secretariat via email, or post ~

Suite North 1 / 215 Bell St, Preston VIC 3072 | Ph: 03 9863 6911 | [email protected]

TOTAL REGISTRATION COST

Person 1 Total + Person 2 Total + Person 3 Total + Person 4 Total = $

** ACCOMMODATION **

Please list the name of your booked accommodation:

PRIVACY NOTE

In registering for this conference, relevant details will be incorporated into a delegate list for the benefit of all delegates (name &

organisation) and may be made available to parties directly related to the conference including Sponsors. Should you not wish for your

details to be passed on for the above purposes, please tick the following box

PAYMENT METHOD

Tick Box

Paying by Cheque

Please make cheque payable to ‘Cemeteries and Crematoria Association of Victoria’ and mail to

Suite North 1, 215 Bell Street Preston VIC 3072

Tick Box

Paying by Direct Deposit

Account Name: Cemeteries and Crematoria Association of Victoria

Bank: NAB. BSB: 083 144. Account No: 120 145 298

Tick Box

Request Invoice for Payment

SECRETARIAT NOTES:

Please detail any messages to the Secretariat here. Please list any Life Threatening Allergies or Special Dietary Requirements, and we will

communicate with you if necessary.

REGISTRATION CANCELLATIONS AND REFUNDS

NB: CONFERENCE REGISTRATION CANCELLATIONS:

Will incur a cancellation fee of $100 if made in writing before 1st April 2020. (No refund is payable after that date but conference registrations can be

transferred to substitute delegates without penalty).

mailto:[email protected]

CCAV COUNTRY CONFERENCE · 2020-02-26 · 2020 CCAV COUNTRY CONFERENCE ~ PAGE 6 PROGRAM –...

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