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Department of Food Safety

Govt. of NCT of Delhi

CITIZEN CHARTER

VISION

To create an enabling environment for all Food Business Operators in Delhi to comply with

norms for safety and standards established under the Food Safety and Standards Act 2006, Rules

and Regulations 2011, and ensure availability of wholesome and safe food to the citizens.

MISSION

  To coordinate and plan with Food Business Operators to implement Food Safety

Management System in a time bound manner.

 

Initiate and carry out capacity building and training of Food Business operators toenhance technical knowhow and commitment for implementation of scientific system

of food safety management, including storage, manufacturing and distribution practices.

  To carry out awareness generation among consumers to adopt practices of self

regulation.

  To empower consumers to check and monitor the standards of food.

SERVICES OFFERED AND TIME FRAME

Services Time frame for disposal OfficerGrant of License to Food

Business Operators.

Within 60 days on receipt of the

application complete in all

respects.

Designated officer of the

Concerned Districts

Grant of Registration to

Food Business Operators.

Within 60 days on receipt of the

application complete in all

respects.

Designated officer of the

Concerned Districts

Nomination by Companies Within 30 days Concerned Designated

officer

Analysis report of the

samples deposited by the

consumer

Within 15 days Food Analyst

Food safety services tohigh dignitaries/VIPs like

PMO etc.

Lifting of sample immediately onreceipt of request from the

concerned office.

FSO on VIP duty and FoodAnalyst.

BENEFICIERIES

  Consumers: - Availability of safe and wholesome food. Reduces health risk and expenditure

on Medicare

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  Food Business Operators: - Manufacturer and Processor assured of quality of supply of raw

material and thereby manufacturing quality product. Wholesaler and Retailers are assured

of quality supply and customer confidence. Importer/Exporter is assured standards of

international level. System of product approval ensures Safety and Standards of the product.

Proprietary food can gain wider acceptance by seeking product approval.

  Scientific Community: - Promotion of scientific research and sharing of information will

benefit all research and testing laboratories.

THE COMMITMENT TOWARDS PUBLIC

  Assures availability of wholesome foods at home and public places.

  To take all necessary steps to prevent occurrence of food poisoning in any establishment.

  Assurance of strict action against all defaulters, violators of Act including manufacturers,

suppliers, distributors.

  Assures transparent and speedy grievance redressal mechanism.

  Assure that products harmful for human consumption are not manufactured or available for

sale.

TIME SCHEDULE TO ATTEND GRIEVANCES:-

  Specific grievance regarding ready to eat food

Lifting of samples on complaint - 15 days.

Analyzing sample - 15 days

Taking remedial action - 15 days

 

General Grievance:- - 30 days

  Grievance regarding supply of substandard food article Material—45days

OFFICERS WHOM PUBLIC CAN CONACT FOR GRIEVANCE REDRESSAL

SNO. District Allotted Name Phone No.

1 South Sh.Virender Singh Mann 23413494

2 Central Sh.Pawan Bhatnagar 23413494

3 New Delhi Sh.P.N.Khatri 23413494

4 North West Sh.Suniti Kumar Gupta 23413494 5 North East Dr. Pramod M. Kothekar 23413494 

6 North Sh.Suniti Kumar Gupta 23413494 

7 East Sh.Shyam Lal 23413494 

8 West Sh.Ompal Singh Ahlawat 23413494 

9 South East Sh.N.N Sharma 23413494 

10 Shahdara Sh. Rajpal Singh 23413494 

11 South West Sh.Ompal Singh Ahlawat 23413494 

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OFFICE ADDRESS AND WORKING HOURS

1.  Department of Food Safety

Govt of NCT of Delhi

A-20, Lawrence Road Industrial Area Delhi-35

2. 

Department of Food SafetyGovt of NCT of Delhi

8th

 Floor, Mayur Bhawan

Connaught Place New Delhi 110001

Office remains open from Monday to Friday

9.30 am to 6.00pm (1.30 pm to 2.00 pm Lunch time)

Contact details of officers and other information is available on http://foodsafety.delhigovt.nic.in

EXPECTATION FROM THE CLIENT BY THE DEPARTMENT

Voluntary compliance of good hygienic and sanitary practices by all Food Business Operators to

ensure availability of safe and wholesome food. Consumers to follow good hygienic practices while

storing and preparing food articles at home.

“  Self Regulation is the Best Regulation”