e-Business/e-CommerceAnalysing the impact of electronic on BUSINESS

jesse ONOMIWO CEP

WALK-THROUGH

• e-Business & e-Commerce: Untangling the proximal mix-up– Enterprise Business Processes-Decentralized and Centralized– E-business & E-commerce defined– Objectives of e-business and e-commerce– Broad fields in e-business– E-commerce in perspective– E-business models

• Principles for e-commerce success• 2 cases for e-commerce• Key implementation concerns• Key e-commerce technologies• The NEW AGE drivers

e-Business & e-Commerce: Untangling the proximal mix-up

Enterprise Business Systems

Decentralized Centralized

Of business units’ data

Centralized Sytems(ERP)

INVENTORY

SALES

PRODUCTION PLANNING

SHOP FLOOR EXECUTION

FINANCE

HR

CUSTOMERS VENDORS

E-Business Defined

Application of ICT in support of all business activities.

E-Commerce Defined

Process of buying/transferring/exchanging products/services/information via the web

E-COMMERCE IN NIGERIA

• Investments in 2012/2013: >$15bn• Current Market Value: $35bn• Projected Value in 2019: $200bn• Number of E-Commerce Sites: >300

Objective of e-BusinessUsing both internal and external data processing systems efficiently for better working relationships with partners & suppliers, and better satisfying customers’ needs.

Customer Service

Electronic purchasing

Supply Chain Mgt

Order processing

Partnership Mgt

VALUE CHAIN

e-Business

e-Commerce

Objective of e-Commerce

Convenience

BROAD FIELDS OF E-BUSINESS

• Customer Relationship Management• Supply Chain Management• Enterprise Resource Planning• Project Management• Cyber Marketing• E-Commerce Architecture• Knowledge Management• E-business Security• Business Intelligence

E-Commerce in Perspective

Marketing Automation

Sales Automatio

n

Service Automatio

n

Corporate

Websites

E-commerce

StoresSelf-

Service

Partner Relationship Management

Marketing

Channel Partners

Online Customer

s

Enterprise

Employees

Sales eCommerce

CRM

PRM

Service

eCRM

E-Business ModelsBased on Provider and Consumer C

G

B

G

G

B

B

C

C

CONSUMER

BUSINESS

GOVERNMENT

Jumia

OLX

Chams-WAEC

LASRA

CBC-

Jumia

FERMA-

FRSC

Principles for e-Commerce Success

VALUE PROPOSITION SEARCHABILITY ADVANCED FEATURES

CONVENIENCE NO-SURPRISES

?

1 2Higher ARPU Bid BUSINESS HOURS goodbye

CASES for e-COMMERCE

Key IMPLEMENTATION concerns

1 SECURITY

2 AVAILABILITY

3 STORAGE

Key e-Commerce TECHNOLOGIES

m-CommerceElectronic Funds Transfer

AUTOMATED DATA COLLECTION SYSTEMInternet Marketing

Online Transaction Processing

ELECTRONIC DATA INTERCHANGE

Supply Chain Management

INVENTORY MANAGEMENT SYSTEM

The NEW AGE drivers

SOCIAL MOBILE