CBC Food and Bev

8/18/2019 CBC Food and Bev

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SECTOR : TOURISM

BASIC COMPETENCY : COMMUNICATIONS UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION

MODULE TITLE : PARTICIPATING IN WORKPLACE COMMUNICATIONS MODULE DESCRIPTOR : This module covers he !"o#led$e% s!ills &"d &iudes

re'uired o o(&i"% i"er)re &"d co"ve* i"+orm&io" i"res)o"se o #or!)l&ce re'uireme"s,

SU--ESTED DURATION : ./ hrs

0UALIFICATION LE1EL : NC II

PRERE0UISITE : Receive &"d Res)o"d o #or!)l&ce Commu"ic&io", 2NCI3

SUMMARY OF LEARNIN- OUTCOMES:

U)o" com)leio" o+ his module he sude"s4 r&i"ees #ill (e &(le o: LO ., O(&i" &"d co"ve* #or!)l&ce i"+orm&io" LO 5, Com)lee relev&" #or! rel&ed docume"s, LO 6, P&rici)&e i" #or!)l&ce meei"$ &"d discussio",


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LO., OBTAIN AND CON1EY 7OR8PLACE INFORMATION,

ASSESSMENT CRITERIA:

., S)eci+ic relev&" i"+orm&io" is &ccessed +rom &))ro)ri&e sources,5, E++ecive 'uesio"i"$ &"d &cive lise"i"$ &"d s)e&!i"$ &re used o $&her

&"d co"ve* i"+orm&io",6, A))ro)ri&e medium is used o r&"s+er i"+orm&io" &"d ide&s,9, A))ro)ri&e "o"ver(&l commu"ic&io" is used,;, A))ro)ri&e li"es o+ commu"ic&io" #ih su)eriors &"d colle&$ues &re

ide"i+ied &"d +ollo#ed,/, De+i"ed #or! )rocedures +or he loc&io" &"d sor&$e o+ i"+orm&io" &re

used,OD:

., 7rie" es5, Pr&cic&l )er+orm&"ce es6, I"ervie#


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L?6, COMPLETE RELE1ANT 7OR8 RELATED DOCUMENTS,


., R&"$es o+ +orms rel&i"$ o co"diio"s o+ em)lo*me" &re com)leed&ccur&el* &"d le$i(l*,

5, 7or!)l&ce d&& is recorded o" s&"d&rd #or!)l&ce +orms &"d docume"s,6, B&sic m&hem&ic&l )rocess &re used +or roui"e c&lcul&io"s,9, Errors i" recordi"$ i"+orm&io" o" +orms@ docume"s &re ide"i+ied &"d

reci+ied,;, Re)ori"$ re'uireme"s o su)erior &re com)leed &ccordi"$ o e"er)rise

$uideli"es, CONTENTS:

., B&sic m&hem&ics5, Tech"ic&l #rii"$6, T*)es o+ +orms

CONDITIONS:

The sude"s4r&i"ees mus (e )rovided #ih he +ollo#i"$: ., P&)er 5, Pe"cils 4 (&ll )e"6, Re+ere"ce (oo!s9, M&"u&ls

MET>ODOLO-IES:

., -rou) discussio"5, I"er&cio"6, Lecure

ASSESSMENT MET>OD:

., 7rie" es5, Pr&cic&l@ Per+orm&"ce es6, I"ervie#


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LO5, PARTICIPATE IN 7OR8PLACE MEETIN- AND DISCUSSION,


., Te&m meei"$s &re &e"ded o" ime,5, O#" o)i"io"s &re cle&rl* e)ressed &"d hose o+ ohers &re lise"ed o

#ihou i"erru)io",6, Meei"$ i")us &re co"sise" #ih he meei"$ )ur)ose &"d es&(lish

)roocols,9, 7or!)l&ce i"er&cio" &re co"duced i" & coureous m&""er &))ro)ri&e o

culur&l (&c!$rou"d &"d &uhori* i" he e"er)rise )rocedures,;, 0uesio"s &(ou sim)le roui"e #or!)l&ce )rocedures &"d m&ers

co"cer"i"$ co"diio"s o+ em)lo*me" &re &s!ed &"d res)o"ded,/, Meei"$ oucomes &re i"er)reed &"d im)leme"ed,

CONTENTS:

., Se"e"ce co"srucio"5, Tech"ic&l #rii"$6, Recordi"$ i"+orm&io"

CONDITIONS:

The sude"s4r&i"ees mus (e )rovided #ih he +ollo#i"$:

., P&)er 5, Pe"cils4(&ll )e"6, Re+ere"ces 2(oo!s39, M&"u&ls

MET>ODOLO-IES:

., -rou) discussio"s5, I"er&cio"6, Lecure

ASSESSMENT MET>OD:

., 7rie" es5, Pr&cic&l 4 )er+orm&"ce es6, I"ervie#


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BASIC COMPETENCY : TEAM WORK UNIT OF COMPETENCY : WORK IN A TEAM ENVIRONMENT MODULE TITLE : WORKING IN A TEAM ENVIRONMENT

MODULE DESCRIPTOR : This module covers he !"o#led$e% s!ills% &"d &iudes

re'uired o rel&e i" & #or! (&sed e"viro"me",

SU--ESTED DURATION : 0UALIFICATION LE1EL : NCII PRERE0UISITE : TEAM7OR8 2NC I3


U)o" com)leio" o+ his module he sude"s4 r&i"ees #ill (e &(le o:

LO., Descri(e &"d ide"i+* e&m role &"d res)o"si(ili* i" & e&m, LO5, Descri(e #or! &s & e&m,


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LO ., DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A TEAM,


., Role &"d o(ecive o+ he e&m is ide"i+ied,5, Te&m )&r&meers% rel&io"shi)s &"d res)o"si(iliies &re ide"i+ied,6, I"dividu&l role &"d res)o"si(iliies #ihi" e&m e"viro"me" &re ide"i+ied,9, Roles &"d res)o"si(iliies o+ oher e&m mem(ers &re ide"i+ied &"d

reco$"ied,;, Re)ori"$ rel&io"shi)s #ihi" e&m &"d eer"&l o e&m &re ide"i+ied,

CONTENTS:

., Te&m role,5, Rel&io"shi) &"d res)o"si(iliies

6, Role &"d res)o"si(iliies #ih e&m e"viro"me",9, Rel&io"shi) #ihi" & e&m,

CONDITIONS:

The sude"s4 r&i"ees mus (e )rovided #ih he +ollo#i"$: ., SOP o+ #or!)l&ce5, o( )rocedures6, Clie" 4 su))lier i"srucio"s9, 0u&li* s&"d&rds;, Or$&"i&io"&l or eer"&l )erso""el

MET>ODOLO-IES:

., -rou) discussio"4i"er&cio"5, C&se sudies6, Simul&io"

ASSESSMENT MET>ODS:

., 7rie" es5, O(serv&io"6, Simul&io"9, Role )l&*i"$


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LO5, DESCRIBE 7OR8 AS A TEAM MEMBER


., A))ro)ri&e +orms o+ commu"ic&io" &"d i"er&cio"s &re u"der&!e",5, A))ro)ri&e co"ri(uio"s o com)leme" e&m &civiies &"d o(ecives

#ere m&de,6, Re)ori"$ usi"$ s&"d&rd o)er&i"$ )rocedures +ollo#ed,9, Develo)me" o+ e&m #or! )l&"s (&sed +rom role e&m #ere co"ri(ued,

CONTENTS:

., Commu"ic&io" )rocess5, Te&m srucure 4 e&m roles6, -rou) )l&""i"$ &"d decisio" m&!i"$

CONDITIONS:

The sude"s I r&i"ees mus (e )rovided #ih he +ollo#i"$:

., SOP o+ #or!)l&ce5, o( )rocedures6, Or$&"i&io" or eer"&l )erso""el

MET>ODOLO-IES:

., -rou) discussio"4i"er&cio"5, C&se sudies6, Simul&io"

ASSESSMENT MET>OD:

., O(serv&io" o+ #or! &civiies 5, O(serv&io" hrou$h simul&io" or role )l&* 6, C&se sudies &"d sce"&rios,


8/65

UNIT OF COMPETENCY : PRACTICE CAREER PROFESSIONALISM

UNIT CODE : 500311107

MODULE TITLE : PRACTICING CAREER PROFESSIONALISM

MODULE DESCRIPTOR :This module covers he !"o#led$e% s!ills &"d &iudesi" )romoi"$ c&reer $ro#h &"d &dv&"ceme",

NOMINAL DURATION :

CERTIFICATE LE1EL : NATIONAL CERTIFICATE LE1EL II

PRERE0UISITE :


U)o" com)leio" o+ he module% he r&i"ees4 sude"s should (e &(le o

LO ., I"e$r&e )erso"&l o(ecives #ih or$&"i&io"&l $o&ls

LO 5, Se &"d mee #or! )rioriies

LO 6, M&i"&i" )ro+essio"&l $ro#h &"d develo)me"

LO 1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL GOALS


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ASSESSMENT CRITERIA:., Pursue )erso"&l $ro#h &"d #or! )l&" o#&rds im)rovi"$ 'u&li+ic&io"s se +or

)ro+essio"5, M&i"&i" i"r&)erso"&l &"d i"er)erso"&l rel&io"shi)s i" he course o+ m&"&$i"$

sel+% (&sed o" )er+orm&"ce ev&lu&io",6, Commime" o he or$&"i&io" &"d is $o&l is demo"sr&ed i" he )er+orm&"ce

o+ duies

CONTENTS:., Code o+ co"duc &"d code o+ ehics5, Perso"&l h*$ie"e6, I"er)erso"&l &"d i"r&)erso"&l s!ills9, Commu"ic&io" s!ills;, Fu"d&me"&l ri$hs & #or!/, Com)&"* )rocedures &"d s&"d&rds

CONDITIONS:

Sude"4 r&i"ee mus (e )rovided #ih he +ollo#i"$:

Tools E'ui)me" M&eri&ls4 Su))lies

simul&ed l&(or&or* room c&se sudies

elecro"ic le&r"i"$ device )ri"s &"d medi&

com)uer elevisio" &"d video se

MET>ODOLO-Y:

• 1ideo )rese"&io"

• Discussio"

• Rese&rch

ASSESSMENT MET>OD:

• I"ervie# or&l

• #rie"

• O(serv&io"


10/65

LO 2. SET AND MEET WORK PRIORITIES

ASSESSMENT CRITERIA:., Com)lei"$ dem&"ds &re )rioriied o &chieve )erso"&l% e&m &"d or$&"i&io"&l

$o&ls &"d o(ecives5, Resources &re uilied e++icie"l* &"d e++ecivel* o m&"&$e #ih )rioriies &"d

commime"s6, Pr&cice lo"$ eco"omic use &"d m&i"e"&"ce e'ui)me" &"d +&ciliies &re +ollo#ed

&s )er es&(lished )rocedures,

CONTENTS:., 7or! v&lues &"d ehics

5, Com)&"* )olicies6, Com)&"* o)er&i"$ )rocedures &"d s&"d&rds9, -e"der &"d Develo)me";, Perso"&l >*$ie"e

CONDITIONS:


Tools E'ui)me" M&eri&ls4 Su))lies&ssessme" ools +or c&sesudies

simul&ed l&(or&or* room c&se sudies

elecro"ic le&r"i"$ device )ri"s &"d medi&

com)uer 7or!)l&ce4 loc&io"&ssessme"

elevisio" &"d video se

MET>ODOLO-Y:• Lecure4 Discussio"

• Rese&rch4 )roec

ASSESSMENT MET>OD:

• I"ervie# or&l

• 7rie"

• Por+olio &ssessme"

•

Simul&io"


11/65

LO 3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT

ASSESSMENT CRITERIA:., Tr&i"i"$s &"d c&reer o))oru"iies &re ide"i+ied &"d &v&iled o+ (&sed o" o(

re'uireme"s5, Reco$"iio"s &re sou$h4 received &"d demo"sr&ed &s )roo+ o+ c&reer

&dv&"ceme"6, O(&i" &"d re"e# lice"ses &"d4 or ceri+ic&io"s relev&" o o( &"d c&reer

CONTENTS:., Ceri+ic&io"s &"d lice"ses &))reci&io"5, P&rici)&e i" r&i"i"$ )ro$r&ms6, A#&rds4 re#&rds

CONDITIONS:


M&eri&ls4 Su))liesCeri+ic&es &"d lice"ses)e" &"d )&)er

MET>ODOLO-Y:

• Film vie#i"$

• Lecure

• -rou) Discussio"

• Rese&rch

• Simul&ed r&i"i"$ #or!sho)s

ASSESSMENT MET>OD:

• I"ervie# or&l

• 7rie"

• O(serv&io"


12/65

UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND SAFETPROCEDURES

MODULE TITLE : PRACTICING OCCUPATIONAL HEALTH AND SAFETPROCEDURES

MODULE DESCRIPTOR : This module covers he !"o#led$e% s!ills &"d &iudesre'uired o com)l* #ih he re$ul&or* &"d or$&"i&io"&lre'uireme"s +or occu)&io"&l he&lh &"d s&+e* such &side"i+*i"$% ev&lu&i"$ &"d m&i"&i"i"$ O>S &re"ess,

NOMINAL DURATION :

CERTIFICATE LE1EL : NCII

PRERE0UISITE :


U)o" com)leio" o+ his module% he r&i"ee4sude" mus (e &(le o: LO., Ide"i* h&&rds &"d ris!s LO5, Ev&lu&e h&&rds &"d ris!s LO6, Co"rol h&&rds &"d ris!s

LO9, M&i"&i" occu)&io"&l he&lh &"d s&+e* &re"ess


13/65

LO., IDENTIFY >AARDS AND RIS8S


., 7or!)l&ce h&&rds &"d ris!s &re ide"i+ied &"d cle&rl* e)l&i"ed,5, >&&rds4Ris!s &"d is corres)o"di"$ i"dic&ors &re ide"i+ied i" #ih he

com)&"* )rocedures,6, Co"i"$e"c* me&sures &re reco$"ied &"d es&(lished i" &ccord&"ce #ih

or$&"i&io"&l )rocedures, CONTENTS:

., >&&rds &"d ris!s ide"i+ic&io" &"d co"rol5, Or$&"i&io"&l s&+e* &"d he&lh )roocol6, Threshold limi v&lue 2TL13

9, O>S i"dic&ors CONDITIONS:

The sude"s4 r&i"ees mus (e )rovided #ih he +ollo#i"$: ., 7or!)l&ce5, PPE6, Le&r"i"$ -uides9, >&"dous

Or$&"i&io"&l S&+e* &"d >e&lh Proocol O>S I"dic&ors Threshold Limi 1&lue >&&rds4Ris! Ide"i+ic&io" &"d Co"rol

;, CDGs% 1>S &)es% r&"s)&re"cies MET>ODOLO-IES:

., I"er&cive lecure5, Simul&io"6, S*m)osium

9, -rou) D*"&mics ASSESSMENT MET>OD:

., Siu&io" A"&l*sis5, I"ervie#6, Pr&cic&l E&m9, 7rie" E&m


14/65

LO2. EVALUATE HAZARDS AND RISKS


., Terms o+ m&imum oler&(le limis &re ide"i+ied (&sed o" hreshold limiv&lues 2TL13

5, E++ecs o+ h&&rds &re deermi"ed,6, O>S issues &"d co"cer"s &re ide"i+ied i" &ccord&"ce #ih #or!)l&ce

re'uireme"s &"d relev&" #or!)l&ce O>S le$isl&io", CONTENTS:

., TL1 &(le5, Phil O>S S&"d&rds6, E++ecs o+ h&&rds i" he #or!)l&ce

9, Er$o"omics;, E-- Re$ul&io"s

CONDITIONS:


., >&"d ous o"

Phil, O>S S&"d&rds

E++ecs o+ h&&rds i" he #or!)l&ce Er$o"omics E-- re$ul&io"s

5, TL1 T&(le6, CDGs% 1>S &)es% r&"s)&re"cies

MET>ODOLO-IES:

., I"er&cive lecure5, Siu&io" A"&l*sis6, S*m)osium

9, Film vie#i"$;, -rou) D*"&mics

ASSESSMENT MET>OD: ., I"ervie#5, 7rie" E&m6, Simul&io"


15/65

LO6, CONTROL >AARDS AND RIS8S


., O>S )rocedures +or co"rolli"$ h&&rds &"d ris! &re sricl* +ollo#ed,5, Procedures i" de&li"$ #ih #or!)l&ce &ccide"s% +ire &"d emer$e"cies &re +ollo#ed

i" &ccord&"ce #ih he or$&"i&io"Gs O>S )olicies,6, Perso"&l )roecive e'ui)me" is correcl* used i" &ccord&"ce #ih or$&"i&io"Gs

O>S )rocedures &"d )r&cices,9, Procedures i" )rovidi"$ &))ro)ri&e &ssis&"ce i" he eve" o+ #or!)l&ce

emer$e"cies &re ide"i+ied i" li"e #ih he es&(lished or$&"i&io"&l )roocol, CONTENTS:

., S&+e* Re$ul&io"s

• Cle&" Air Ac

• Elecric&l &"d Fire S&+e* Code

• 7&se m&"&$eme"

• Dis&ser Pre)&red"ess &"d M&"&$eme"

5, Co"i"$e"c* Me&sures &"d Procedures CONDITIONS:

The sude"s4r&i"ees mus (e )rovided #ih he +ollo#i"$

., >&"d ous o"• S&+e* Re$ul&io"s

Cle&" Air Ac Elecric&l &"d Fire S&+e* Code 7&se m&"&$eme" Dis&ser Pre)&red"ess &"d M&"&$eme"

• Co"i"$e"c* Me&sures &"d Procedures

5, O>S Perso"&l Records6, PPE9, CDGs% 1>S &)es% r&"s)&re"cies

MET>ODOLO-IES:

., I"er&cive lecure5, S*m)osium6, Film 1ie#i"$9, -rou) D*"&mics;, Sel+ )&ce

ASSESSMENT MET>OD:

., 7rie"5, I"ervie#6, C&se4Siu&io" A"&l*sis


16/65

9, Simul&io"


17/65

LO9, MAINTAIN OCCUPATIONAL >EALT> AND SAFETY A7ARENESS


., Procedures i" emer$e"c* rel&ed drill &re sricl* +ollo#ed i" li"e #ih hees&(lished or$&"i&io" $uideli"es &"d )rocedures,

5, O>S )erso"&l records &re +illed u) i" &ccord&"ce #ih #or!)l&cere'uireme"s,

6, PPE &re m&i"&i"ed i" li"e #ih or$&"i&io" $uideli"es &"d )rocedures, CONTENTS:

., O)er&io"&l he&lh &"d s&+e* )rocedure% )r&cices &"d re$ul&io"s5, Emer$e"c*rel&ed drills &"d r&i"i"$

CONDITIONS:


., 7or!)l&ce5, PPE6, O>S )erso"&l records9, CDGs% 1>S &)es% r&"s)&re"cies;, >e&lh record

MET>ODOLO-IES:

., I"er&cive lecure5, Simul&io"6, S*m)osium9, Film 1ie#i"$;, -rou) D*"&mics

ASSESSMENT MET>OD:

., Demo"sr&io"5, I"ervie#6, 7rie" E&m9, Por+olio Assessme"


18/65

UNIT OF COMPETENCY : PERFORM 7OR8PLACE SAFETY PRACTICES

MODULE TITLE : PERFORMIN- 7OR8PLACE SAFETY PRACTICES

MODULE DESCRIPTOR : This module covers he !"o#led$e% s!ills &"d &iudesi" +ollo#i"$ he&lh% s&+e* &"d securi* )r&cices, Ii"cludes de&li"$ #ih emer$e"c* siu&io"s &"dm&i"&i"i"$ s&+e )erso"&l s&"d&rd,

NOMINAL DURATION: ; >rs,

CERTIFICATE LE1EL : NC II

PRERE0UISITE :


U)o" com)leio" o+ his module% he r&i"ees4sude"s should (e &(le o:

LO ., Pr&cice #or!)l&ce s&+e*% securi* &"d h*$ie"e s*sems% )rocesses &"d o)er&io"

LO 5, Res)o"ds &))ro)ri&el* o +&uls% )ro(lems &"d emer$e"c* siu&io"s

LO 6, ;Gs i" #or!)l&ce

LO 9, E"viro"me"&l )roecio" &re"ess


19/65

LO 1. P!"#$%#& '(!)*+"#& ,"-&$/ ,!%$ " 4%&& ,,$&,/ *!(#&,,&, "(*&!"$%(


., Correc he&lh*% s&+e* &"d securi* )rocedures &re com)lied i" li"e #ih hele$isl&io" &"d re$ul&io"

5, Correc he&lh% s&+e* &"d securi* )rocedures &re +ollo#ed,

6, Bre&ches o+ he&lh% s&+e* &"d securi* )rocedures &re ide"i+ied,

CONTENTS:

• >e&lh% s&+e* &"d securi* )rocedures• Bre&ches )rocedures

CONDITIONS:

M&"u&ls>&"d(oo! s&+e* &"d securi*Re)or 2s&m)le3

MET>ODOLO-Y:

Sel+ )&ced4modul&r Demo"sr&io"Sm&ll $rou) discussio"Dis&"ce educ&io"

ASSESSMENT MET>ODS

7rie"4Or&l e&mi"&io"Pr&cic&l demo"sr&io"


20/65

LO 2 R&,*(, "**!(*!%"$&+ $( -"+$,/ *!(6+&, " &&!4&# ,%$"$%(,,


., Emer$e"c* &"d )oe"i&l emer$e"c* &re reco$"ied &"d &))ro)ri&e &cio" &re &!e"5, Emer$e"c* )rocedures &re +ollo#ed i" li"e #ih e"er)rise )rocedures6, Assis&"ce is sou$h +rom colle&$ues o resolve or res)o"d o emer$e"c* siu&io"9, S&+e )erso"&l )rese"&io" s&"d&rd &re ide"i+ied &"d +ollo#ed

CONTENTS:

Emer$e"c* )rocedure Perso"&l i"uries

Fire

Elecrocuio"

N&ur&l c&l&mi*

Crimi"&l &cs

S&+e )erso"&l )rese"&io" s&"d&rd

CONDITIONS:

Emer$e"c* )rocedure m&"u&ls>&"d(oo! s&+e* &"d securi*Re)orEmer$e"c* drills H i"srucio"4$uideli"es

MET>ODOLO-Y:

Sel+ )&ced4modul&r Demo"sr&io"Sm&ll $rou) discussio"

Dis&"ce educ&io"

ASSESSMENT MET>ODS


O(serv&io"


21/65

LO 3. 5, % '(!)*+"#&


., Follo# he )ri"ci)les o+ FIFO5, Se &side ever*hi"$ i" is )ro)er )l&ce6, Pro)er l&(eli"$ o+ c&(i"es4shelves9, S#ee) +loor &"d dus +ur"iure &"d +iures

CONTENTS:

• ;Gs Pri"ci)les

CONDITIONS:

• so+ (rooms

•duser

• or$&"iers

• l&(eli"$ m&eri&ls

• m&r!ers

MET>ODOLO-Y:


ASSESSMENT MET>ODS


O(serv&io"


22/65

LO 8 E9%!(&$"+ *!($$%( "'"!&&,,


., Se$re$&es #&ses5, Ide"i+* (iode$r&d&(le +rom "o"(iode$r&d&(le6, Em)ies r&sh re$ul&rl*9, Use e"viro"me"&l +rie"dl* m&eri&ls i" #&se dis)os&l;, Pro)er #&se dis)os&l

CONTENTS:

• 7&se m&"&$eme"

• Polluio" co"rol

• E++ec o+ )olluio"

• T*)es o+ )ollu&"s

CONDITIONS: Sude"s mus (e )rovided #ih he +ollo#i"$

• Modules

• Re+ere"ce (oo!

• -uideli"es o" #&se dis)os&l

•

Fl*ers4(rochures

MET>ODOLO-Y:


ASSESSMENT MET>ODS

7rie"4Or&l e&mi"&io"


23/65

Pr&cic&l demo"sr&io" O(serv&io"

UNIT OF COMPETENCY : OBSER1E 7OR8PLACE >Y-IENE PROCEDURES

MODULE TITLE : OBSER1IN- 7OR8PLACE >Y-IEN PROCEDURES

MODULE DESCRIPTOR : This module covers he !"o#led$e% s!ills &"d &iudesI" o(servi"$ #or!)l&ce h*$ie"e )rocedures,

NOMINAL DURATION: ; >rs,


PRERE0UISITE :



LO. Pr&cice )erso"&l $roomi"$ &"d h*$ie"eLO5 Pr&cice s&+e &"d h*$ie"ic h&"dli"$% sor&$e &"d dis)os&l o+ +ood% (ever&$e% &"d

m&eri&lsLO 6 ide"i+* &"d res)o"d o h*$ie"ic ris!LO 9 Cle&"i"$ &"d disi"+ec&"

LO1 P!"#$%#& *&!,("+ 4!((%4 " 4%&&


., Pro)er h*$ie"e )rocedures &re +ollo#ed

5, Perso"&l $roomi"$ &"d h*$ie"e &re )r&cice re$ul&rl*

CONTENTS:

>*$ie"e )rocedures Pro)er h&"d #&shi"$

Re$ul&r (&hi"$

A))ro)ri&e &"d cle&" clohi"$

Cle&"i"$ &"d s&"iii"$ )rocedures

Perso"&l h*$ie"e

CONDITIONS:


24/65

Pro)er h*$ie"e )rocedure m&"u&lsSo&)S&"iier >*$ie"e )roducs

MET>ODOLO-Y:


ASSESSMENT MET>ODS


LO2 P!"#$%#& ,"-& " 4%&%# "+%4/ ,$(!"4& " %,*(,"+ (- -((/ 6&9&!"4&/" "$&!%"+,


Pro)er h&"dli"$% sor&$e &"d dis)os&l o+ +ood% (ever&$e% &"d

m&eri&ls &re +ollo#edPro)er dis)os&l o+ #&se &re h*$ie"ic&ll* )r&cice re$ul&rl*Pro)er cle&"i"$ )rocedures

CONTENTS:

>*$ie"e )rocedures Pro)er +ood h&"dli"$ &"d sor&$e

Correc #or! )r&cices

Pro)er #&se dis)os&l

Perso"&l h*$ie"e

Pes co"rol Pri"ci)les o+ >ACCP


25/65

CONDITIONS:

Pro)er h*$ie"e )rocedure m&"u&lsSo&)

S&"iier >*$ie"e )roducsPro)er +ood h&"dli"$ &"d sor&$e m&"u&l

MET>ODOLO-Y:


ASSESSMENT MET>ODS


LO 3 %&$%- " !&,*( $( 4%&%# !%,)


Poe"i&l h*$ie"e ris!s &re ide"i+ied Acio" o mi"imie &"d remove h*$ie"e ris! &re &!e">*$ie"e ris! (e*o"d he co"rol o+ i"dividu&l &re re)ored o )ro)er &uhori*

CONTENTS:

T*)es o+ h*$ie"e ris!s B&ceri& &"d co"&mi"&io"

I"&))ro)ri&e +ood h&"dli"$

Poor #or! )r&cices

Cross co"&mi"&io"

Dis)os&l o+ $&r(&$e or )oe"i&ll* co"&mi"&ed #&se

CONDITIONS:

Pro)er h*$ie"e )rocedure m&"u&ls


26/65

So&)S&"iier >*$ie"e )roducs

MET>ODOLO-Y:


ASSESSMENT MET>ODS


LO 8 C+&"%4 " %,%-$"$


., Ide"i+* &"d use )ro)er cle&"i"$ m&eri&ls5, Follo# )ro)er cle&"i"$ )rocedures

6, Use )ro)er disi"+ec&"s

CONTENTS:

• Di++ere" cle&"i"$ m&eri&ls

• Cle&"i"$ )rocedures

• Cle&"i"$ -uideli"es

CONDITIONS:

Pro)er h*$ie"e )rocedure m&"u&lsSo&)S&"iier >*$ie"e )roducs


27/65

MET>ODOLO-Y:

Sel+ )&ced4modul&r Demo"sr&io"

Sm&ll $rou) discussio"Dis&"ce educ&io"

ASSESSMENT MET>ODS


UNIT OF COMPETENCY : DEVELOP AND UPDATE INDUSTR KNOWLEDGE

MODULE TITLE : DEVELOPING AND UPDATE INDUSTRKNOWLEDGE

MODULE DESCRIPTOR : This module covers he !"o#led$e% s!ills &"d&iudes re'uired o &ccess% i"cre&se &"d u)d&e

i"dusr* !"o#led$e ,

NOMINAL DURATION : ; >rs,


PRERE0UISITE :




28/65

LO., ide"i+* &"d &ccess !e* resources o+ i"+orm&io" o" he i"dusr*

LO5, &ccess % &))l* &"d sh&re i"dusr* i"+orm&io"

LO 6 u)d&e co"i"uousl* relev&" i"dusr* !"o#led$e

LO. Ide"i+* &"d &ccess !e* resources o+ i"+orm&io" o" he i"dusr*


Sources o+ i"+orm&io" o" he i"dusr* &re correcl* ide"i+ied &"d &ccessed S)eci+ic i"+orm&io" o" secor o+ #or! is &ccessed &"d u)d&ed

CONTENTS:

I"+orm&io" sources medi&

re+ere"ce (oo!

li(r&ries

u"io"

i"dusr* &ssoci&io"

i"er"e

)erso"&l o(serv&io"

CONDITIONS:


29/65

Pro)er h*$ie"e )rocedure m&"u&lsi"er"e)erso"&l com)uer re+ere"ce (oo!i"dusr* our"&ls

MET>ODOLO-Y:


ASSESSMENT MET>ODS


LO5, Access % &))l* &"d sh&re i"dusr* i"+orm&io"


Sources o+ i"+orm&io" o" he i"dusr* &re &ccessed &"d &))liedI"dusr* i"+orm&io" is correcl* &))lied o d&*od&* &civi*

I"+orm&io" o &ssis e++ecive #or! )er+orm&"ce is o(&i"ed

CONTENTS:

Tr&de u"io"s e"viro"me"&l issues &"d re'uireme"sI"dusri&l rel&io"s issues &"d m&or or$&"i&io"C&reer o))oru"iies7or! ehic re'uired o #or! i" he i"dusr*0u&li* &ssur&"ce

CONDITIONS:

I"dusr* our"&ls4m&"u&ls


30/65

i"er"e)erso"&l com)uer re+ere"ce (oo!

MET>ODOLO-Y:


ASSESSMENT MET>ODS


LO 6 u)d&e co"i"uousl* relev&" i"dusr* !"o#led$e


U)d&ed !"o#led$e is sh&red #ih cusomer &"d colle&$ues Form&l &"d i"+orm&l rese&rch is use o u)d&e $e"er&l !"o#led$e o+ he i"dusr*

CONTENTS:

I"+orm&io" sources medi&

li(r&ries4re+ere"ce (oo!

u"io"4i"dusr* &ssoci&io"

i"er"e

Le$isl&io" h& &++ecs he i"dusr*

CONDITIONS:

i"er"e)erso"&l com)uer re+ere"ce (oo!


31/65

MET>ODOLO-Y:

Sel+ )&ced4modul&r

Demo"sr&io"Sm&ll $rou) discussio"Dis&"ce educ&io"

ASSESSMENT MET>ODS


UNIT OF COMPETENCY : PERFORM COMPUTER OPERATIONS

MODULE TITLE : P&!-(!%4 C(*$&! O*&!"$%(,

MODULE DESCRIPTION : This module covers he !"o#led$e% s!ills &"d &iudes

"eeded o )er+orm com)uer o)er&io"s, This i"cludes i")ui"$% &ccessi"$% )roduci"$ &"d r&"s+erri"$ d&& usi"$&))ro)ri&e h&rd#&re &"d so+#&re,

SU--ESTED DURATION:

9? hrs

LE1EL OF0UALIFICATION

: NC II

PRERE0UISITE :


32/65


A he com)leio" o+ he module he r&i"ees4sude"s should (e &(le o:

LO., Pl&" &"d )re)&re he &s! o (e u"der&!e"LO5 I")u d&& i"o he com)uer LO6, Access i"+orm&io" usi"$ com)uer LO9, Produce ou)u d&& usi"$ com)uer s*semLO;, M&i"&i" com)uer e'ui)me" &"d s*sem

LO.: PLAN AND PREPARE T>E TAS8 TO BE UNDERTA8EN


• Re'uireme"s o+ he &s! u"der&!e" &re deermi"e &"d )ro)erl*

u"dersood• A))ro)ri&e h&rd#&re &"d so+#&re is seleced i" &ccord&"ce #ih he

&s! &ssi$"ed &"d re'uired oucome• Pl&""ed &s!ed co"+ormed #ih he O>S $uideli"es &"d )rocedures

CONTENTS:

• T*)es o+ com)uers &"d (&sic +e&ures o+ di++ere" o)er&i"$ s*sems

• Pl&i" )&rs o+ & com)uer

• Sor&$e devices &"d (&sic c&e$ories o+ memor*

• T*)es o+ so+#&re

• Com)uer c&)&ci*

• O>S -uideli"es

• Com)uer C&)&ci*

CONDITION:


33/65

The r&i"ees4sude"s mus (e )rovided #ih he +ollo#i"$:

• E'ui)me" &"d Accessories

)erso"&l com)uer

"e#or! s*sem commu"ic&io" e'ui)me" )ri"er sc&""er !e*(o&rd mouse

• Su))lies &"d M&eri&ls

o++ice su))lies dis!ees CDs

i) dis!s

Tools

Se o+ scre# driver

• Le&r"i"$ M&eri&ls

Le&r"i"$ eleme"s4&civi* shees M&"u+&curerGs m&"u&l

LO5: INPUT DATA INTO T>E COMPUTER


• E"ered d&& i"o he com)uer usi"$ &))ro)ri&e )ro$r&m4&))lic&io" is

i" &ccord&"ce #ih com)&"* )rocedures

• Accur&c* o+ i"+orm&io" is chec!ed i" &ccord&"ce #ih he s&"d&rd

o)er&i"$ )rocedures

• I"+orm&io" is s&ved i" &ccord&"ce #ih he s&"d&rd o)er&i"$

)rocedures

• I")ued d&& h& &re sored i" he sor&$e medi& &re i" &ccord&"ce

#ih he re'uireme"s

• 7or! is )er+ormed #ihi" he er$o"omic $uideli"es

CONTENTS:

• S&"d&rd o)er&i"$ )rocedures i" e"eri"$ &"d s&vi"$ d&& i"o he

com)uer • Sor&$e medi&

• Er$o"omic $uideli"es


34/65

CONDITION:



)erso"&l com)uer "e#or! s*sem commu"ic&io" e'ui)me" )ri"er sc&""er !e*(o&rd mouse


o++ice su))lies dis!ees CDs i) dis!s

• Tools

Se o+ scre# driver




35/65

LO6: ACCESS INFORMATION USIN- COMPUTER


• Correc )ro$r&m4&))lic&io" is seleced (&sed o" o( re'uireme"s

• Pro$r&m4&))lic&io" co"&i"i"$ he i"+orm&io" re'uired is &ccessed i"

&ccord&"ce #ih he com)&"* )rocedures

• Des!o) ico"s &re correcl* seleced% o)e"ed &"d closed +or "&vi$&io"

)ur)oses,

• 8e*(o&rd ech"i'ues is c&rried ou i" li"e #ih O>S re'uireme"s +or

s&+e use o+ !e*(o&rds

CONTENTS:

• Procedures4Tech"i'ues i" Accessi"$ I"+orm&io"

• Des!o) Ico"s

• 8e*(o&rd Tech"i'ues B&sed o" O>S Re'uireme"s

CONDITION:



)erso"&l com)uer "e#or! s*sem commu"ic&io" e'ui)me" )ri"er sc&""er !e*(o&rd

mouse



• Tools

Se o+ scre# driver




36/65

LO9: PRODUCE OUTPUT DATA USIN- COMMUNICATION SYSTEM


• E"ered d&& is )rocessed usi"$ &))ro)ri&e so+#&re comm&"ds

• Pri"ed ou d&& &s re'uired usi"$ com)uer h&rd#&re4)eri)her&l

devices is i" &ccord&"ce #ih s&"d&rd o)er&i"$ )rocedures

• Tr&"s+erred +iles4d&& (e#ee" com)&i(le s*sems usi"$ com)uer

so+#&re% h&rd#&re4)eri)her&l devises is i" &ccord&"ce #ih s&"d&rdo)er&i"$ )rocedures

CONTENTS:

• So+#&re Comm&"ds

• O)er&io" &"d Use o+ Peri)her&l Devices

• Procedures i" Tr&"s+erri"$ Files4D&&

CONDITION:




mouse



• Tools

Se o+ scre# driver

• Le&r"i"$ M&eri&ls Le&r"i"$ eleme"s4&civi* shees M&"u+&curerGs m&"u&l


37/65

LO;: MAINTAIN COMPUTER E0UIPMENT AND SYSTEMS


• Cle&"i"$% mi"or m&i"e"&"ce &"d re)l&ceme" o+ co"sum&(les &reim)leme"ed i" &ccord&"ce #ih s&"d&rd o)er&i"$ )rocedures

• Procedures +or e"suri"$ securi* o+ d&& i"cludi"$ re$ul&r (&c!u)s &"d

virus chec!s &re im)leme"ed i" &ccord&"ce #ih s&"d&rd o)er&i"$)rocedures

• B&sic +ile m&i"e"&"ce )rocedures &re im)leme"ed i" li"e #ih he

s&"d&rd o)er&i"$ )rocedures

CONTENTS:

• Cle&"i"$% Mi"or M&i"e"&"ce &"d Re)l&ceme"s o+ Co"sum&(les

• Cre&i"$ More S)&ce i" he >&rd Dis!

• Revie#i"$ Pro$r&ms

• Delei"$ U"#&"ed Files

• Chec!i"$ >&rd Dis! +or Errors

• 1iruses &"d U) o D&e A"i1irus Pro$r&ms

CONDITION:




mouse



Tools

Se o+ scre# driver


Le&r"i"$ eleme"s4&civi* shees


38/65

M&"u+&curerGs m&"u&l

UNIT OF COMPETENCY : PROVIDE EFFECTIVE CUSTOMER SERVICE

MODULE TITLE : Providi"$ E++ecive Cusomer Service

MODULE DESCRIPTOR : This module covers he !"o#led$e% s!ills &"d &iudei" )rovidi"$ e++ecive cusomer service,

NOMINAL DURATION : 59 hrs,

CERTIFICATE LE1EL :

PRERE0UISITE :


U)o" com)leio" o+ his module% he r&i"ee4sude" mus (e &(le o:

LO 1 Apply effective verbal and non-verbal communication skills to

respond to customer needs

LO 2Provide prompt and quality service to customer

LO 3Handle queries through telephone, fax machine, internet and e-mail

LO 4Handle customer complaints, evaluation and recommendations


39/65

LO 1 A**+ &--$%9& 9&!6"+ " (:9&!6"+ #(%#"$%( ,)%++, $( !&,*( $(

#,$(&! &&,


., S&"d&rd O)er&i"$ Procedures 2SOP3 #he" $reei"$ he $ues #ere +ollo#ed5, I"+orm&io" #ere )ro)erl* dissemi"&ed6, Use i"er&cive commu"ic&io" #ih ohers

CONTENTS:

., Perso"&li* develo)me" &"d )u(lic rel&io"s5, B&sic or&l commu"ic&io"4 #rii"$ memos &"d leers6, Pre)&ri"$ o( docume"&io"

Follo#i"$ i"srucio"s Filli"$ou +orms

CONDITIONS: Sude"s4Tr&i"ees mus (e )rovided #ih he +ollo#i"$:

Tools E'ui)me" M&eri&ls

Recorder 1ideo C&mer& recorder 1 &)e

Micro)ho"e Televisio" CD

Full(od* mirror 1>S4D1D Pl&*er M&!eJu) !i

Com)&"* dress Re+ere"ces:

Boo!s% (rochures%m&"u&ls

Mehodolo$* :

Modul&r 2sel+)&ce le&r"i"$3

Elecro"ic Le&r"i"$I"dusr* Immersio"

Demo"sr&io"

Filmvie#i"$

Assessme" Mehod:

• I"ervie# 2or&l4'uesio""&ire3

• O(serv&io"

• Demo"sr&io" o+ Pr&cic&l S!ills


40/65

LO 2 P!(9%& *!(*$ " ;"+%$ ,&!9%#& $( #,$(&!


., Cusomer "eeds #ere &ssessed &ccordi"$ o rel&io"shi)s (e#ee" +ood &"dreli$io"% $e"der% +ol!#&*s% mores &"d li+ec*cle

5, Commu"ic&io" s&"d&rds i" cusomer service #ere +ollo#ed6, Ide"i+ied o))oru"iies o e"h&"ce he 'u&li* o+ services &"d )roducs #ere

im)leme"ed9, Time m&"&$eme"

CONTENTS:

., Food &"d culure5, E)lor&io" o+ +ood re"ds

P&s% )rese" &"d +uure re"d6, Commu"ic&io" s&"d&rds i" cusomer service


Tools E'ui)me" M&eri&lsRecorder 1ideo C&mer& recorder 1 &)e



Com)&"* dress Re+ere"ces:


Mehodolo$* :

Modul&r 2sel+)&ce le&r"i"$3Elecro"ic Le&r"i"$

I"dusr* Immersio"

Demo"sr&io"

Filmvie#i"$

Assessme" Mehod:


• O(serv&io"• Demo"sr&io" o+ Pr&cic&l S!ills


41/65

LO 3 H"+& ;&!%&, $!(4 $&+&*(&/ -"< "#%&/ %$&!&$ " &:"%+


., A))lied ele)ho"e ehics5, A))lied correc )rocedure i" usi"$ ele)ho"e% +& m&chi"e &"d i"er"e6, D&il* re)or is &ccom)lished &ccordi"$ o com)&"* rules &"d re$ul&io"s

CONTENTS:

., Uses o+ ele)ho"e% +& m&chi"e% i"er"e &"d em&il5, Tele)ho"e &"d elecro"ic m&il ehics6, Procedures i" h&"dli"$ 'ueries






Com)&"* dress F& m&chi"e Re+ere"ces:Com)uer #ih )ri"er&"d i"er"e co""ecio"


Mehodolo$* :


Elecro"ic Le&r"i"$

I"dusr* Immersio"

Demo"sr&io"

Filmvie#i"$

Assessme" Mehod:


• O(serv&io"



42/65

LO 8 H"+& #,$(&! #(*+"%$,/ &9"+"$%( " !(&"$%(,


., I"ervie# s!ills5, S!ills i" h&"dli"$ cusomer com)l&i"s6, -uideli"es i" h&"dli"$ com)l&i"s #ere ide"i+ied9, Com)l&i"s #ere ev&lu&ed &"d resolved (&sed o" is "&ure% de&ils &"d de$ree

o+ li&(ili*

CONTENTS:

., -uideli"es i" h&"dli"$ com)l&i"s5, Procedures i" res)o"di"$ &"d resolvi"$ com)l&i"s






Com)&"* dress F& m&chi"e Re+ere"ces:

Com)uer #ih )ri"er&"d i"er"e co""ecio" Boo!s% (rochures%m&"u&ls

Mehodolo$* :


Elecro"ic Le&r"i"$

I"dusr* Immersio"

Demo"sr&io"

Filmvie#i"$

Assessme" Mehod:


• O(serv&io"



43/65

UNIT OF COMPETENCY : PROVIDE A LINK BETWEEN KITCHEN ANDSERVICE AREA

MODULE TITLE : Providi"$ & li"! (e#ee" !iche" &"d service &re&

MODULE DESCRIPTION : This module de&ls #ih !"o#led$e% s!ills &"d &iude i"li&si"$ (e#ee" !iche" &"d service &re&s% cle&"i"$&"d cle&ri"$ +ood service &re&s,

SU--ESTED DURATION : hrs

LE1EL OF 0UALIFICATION : NC II

PRERE0UISITE :


A$ $& #(*+&$%( (- $& (+& $& $!"%&&,=,$&$, ,(+ 6& "6+& $(>

LO . Li&se (e#ee" !iche" &"d service &re&s

LO 5 Cle&" &"d cle&r +ood service &re&


44/65

LO 1 L%",& 6&$'&& )%$#& " ,&!9%#& "!&",


., 8iche" service )oi"s #ere &e"ded o &"d mo"iored o e"sure )rom) )ic!u) +or +ood iems (&sed o" es&(lishme" )olic*

5, 0u&li* o+ +ood #&s chec!ed i" &ccord&"ce #ih es&(lishme" s&"d&rds6, Service #&re #&s chec!ed +or chi)s% m&r!s% s)ills% &"d dri)s9, Pl&es &"d4or r&*s &re c&rried ou s&+el*;, Food is r&"s+erred &"d )l&ced )rom)l* & he &))ro)ri&e service )oi" i"

&ccord&"ce #ih s&+e* re'uireme"s

/, Colle&$ues #ere &dvised )rom)l* re$&rdi"$ re&di"ess o+ iems +or service


45/65

MET>ODOLO-Y:LecureDiscussio"Film vie#i"$Demo"sr&io"

ASSESSMENT MET>OD:Or&l e&mi"&io"7rie" e&mi"&io"Per+orm&"ce es


46/65

LO 2 C+&" " #+&"! -(( ,&!9%#& "!&"


., Used iems #ere )ro)erl* removed +rom service &re&s &"d s&+el* r&"s+erred ohe &))ro)ri&e loc&io" +or cle&"i"$

5, Le+over +ood &"d dis)os&(les &re dis)osed o+ i" &ccord&"ce #ih h*$ie"ere$ul&io"s

CONTENTS:

>*$ie"ic &"d &))ro)ri&e )erso"&l )rese"&io"Le$isl&io" o" O> = S &"d +ood h*$ie"e

CONDITION:The r&i"ee 4 sude" mus (e )rovided #ih he +ollo#i"$:

T&(le &"d ch&irsDi""er +or!T&(le clohT&(le "&)!i"Te&s)oo"-l&ss#&resCo"dime"7&er $o(leSu$&r (o#l 4 cre&mer Cu) &"d s&ucer Flo#er &rr&"$eme" 2+resh4&ri+ici&l3Di""er !"i+e Ashr&*Tr&*Pl&esLi"e"s

Service #&res


ASSESSMENT MET>OD:Or&l e&mi"&io"

7rie" e&mi"&io"Per+orm&"ce es


47/65

UNIT OF COMPETENCY : PROVIDE FOOD AND BEVERAGE SERVICE

MODULE TITLE : Providi"$ +ood &"d (ever&$e service

MODULE DESCRIPTION : This module de&ls #ih !"o#led$e% s!ills &"d &iude i")re)&ri"$ di"i"$4res&ur&" &re& +or service% )re)&ri"$&"d sei"$ &(les% #elcomi"$ cusomers% &!i"$ &"d)rocessi"$ orders% servi"$ &"d cle&ri"$ +ood &"ddri"!s% closi"$ do#" res&ur&"4di"i"$ &re&,

SU--ESTED DURATION : ? hrs

LE1EL OF 0UALIFICATION : NC II

PRERE0UISITE :


A$ $& #(*+&$%( (- $& (+& $& $!"%&&,=,$&$, ,(+ 6& "6+& $(>

LO . Pre)&re di"i"$4res&ur&" &re& +or service

LO 5 Pre)&re &"d se &(les

LO 6 7elcome cusomers

LO 9 T&!e &"d )rocess orders

LO ; Serve &"d cle&r +ood &"d dri"!s

LO / Close do#" res&ur&"4di"i"$ &re&


48/65

LO 1 P!&*"!& %%4=!&,$"!"$ "!&" -(! ,&!9%#&


., T&(le &))oi"me" is )re)&red (e+ore sei"$ he &(le

5, All )rese e'ui)me" 4 ue"sils mus (e imm&cul&el* cle&" s&"iied#ih s&"iii"$ deer$e"

6, S&"iied e'ui)me" 4 ue"sils &re #i)ed dr* &"d +ree +rom s)os or#&er m&r!s

9, Li"e" i" +resh% cle&" &"d #ihou s)os o" s&i"s &"d "o #ri"!led

;, Pl&ce m& &re cle&" &"d #ihou odor

/, No #o((l* &(les or ch&irs


49/65

C&sh re$iser Co++ee m&!er

LO 2 P!&*"!& " ,&$ $"6+&,

ASSESSMENT CRITERIA., S&"d&rd o+ T&(le Se U)

A, Com)lee"ess:− All "eeded ue"sils &re se u) he &(le )rior o servi"$ orders, Co++ee e& mus $o

#ih su$&r &"d mil! 4 cre&mer − Pl&ce m& is se u) #he" he &(le is "o covered #ih &(le cloh, I is & )l&ced & he

ce"er o+ he cover,− Re'uire co"dime"s &s s&ed i" he eve" order &re &v&il&(le &"d )ro)erl* i"s&lled

(e+ore he s&r o+ he +u"cio",− Clie" re'uireme"s &s s&ed i" he eve" order &re &v&il&(le &"d )ro)erl* i"s&lled

(e+ore he s&r o+ he +u"cio"− I+ H )re H se u) is m&de% he &ddiio"&l culer* &re com)leed )rior o servi"$ orders

B, B&l&"ce &"d U"i+ormi*:− Eve" s)&ci"$ (e#ee" ch&irs &"d cover,− Culer* &re s)&ce & le&s K i"ch +rom he ed$e o+ he &(le

− S&me ue"sils is se u) +or he s&me order

− Culer* &re &li$"ed )ro)erl* #ih he s&me dis&"ce +rom he ed$e o+ he &(leC, Order:

− All service ue"sils &re )l&ced o" he &))ro)ri&e side o+ he cover,

− The $l&sses cu)s% s&vers% s)oo"% !"i+e &"d coc!&il +or! &re o" he ri$h side− For! &"d side dishes &re o" he le+ side

− Folded )&)er "&)!i" o" he le+ side u"der he +or!

− 7&er $l&ss is se o" he ri$h side &(ou &" i"ch o" o) o+ he !"i+e− Re'uired co"dime"s &s #ell &s +lo#er (&se &re )l&ced & he ce"er o+ he &(le,

− The culer* &re &rr&"$ed i" )ro)er se'ue"ce +ollo#i"$ he order (* #hich he* #ill (eserved

D, E*e A))e&l− Preside"i&l &"d (u++e &(le &re s!ired +or (&"'ue +u"cio"s− A))ro)ri&e color com(i"&io" &re used

− No e*e sore is see" i" he di"i"$ &re&

− A))ro)ri&e ce"er )iece &"d oher deser &re )rovided +or E, Time Li"es:

− Se H u) is com)leed o" ime & le&s hir* mi"ues )rior o s&r he o)er&io" o"(&"'ue +u"cio"s

CONTENT:

Com)lee"ess o+ &(le seu)B&l&"ce &"d U"i+ormi* o+ ue"sils usedOrder o+ he ue"silsE*e &))e&l

Timeli"ess


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T&(le &"d ch&irsDi""er +or!

T&(le clohT&(le "&)!i"Te&s)oo"-l&ss#&resCo"dime"7&er $o(leSu$&r (o#l 4 cre&mer Cu) &"d s&ucer Flo#er &rr&"$eme" 2+resh4&ri+ici&l3Di""er !"i+e Ashr&*

Tr&*Pl&esLi"e"sService #&res




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LO 3 W&+#(& #,$(&!,

ASSESSMENT CRITERIA>

., Le&d he cusomer o#&rds he &(le

5, 7&l! & lile & he&d o+ cusomer #he" escori"$

6, E"dorsed hem o he c&)&i" or #&ier &"d &ssis hem i" $ei"$ se&ed &ccordi"$ o&(le &lloc&io"

9, C&)&i" or #&ier )ulled he ch&ir +or he l&d* &"d &ssis her i" $ei"$ se&ed

;, Prese"ed me"u &"d dri"! liss

CONTENTS:

7elcomi"$ 4 $reei"$ he $ues )roocolSe)s )rocedure &"d r&io"&le i" se&i"$ he $ues

CONDITION:

The r&i"ees 4 sude"s mus (e )rovided #ih he +ollo#i"$:

-uideli"esCom)&"* rules &"d re$ul&io"sSimul&ed e"viro"me"

MET>ODOLO-Y

LecureDiscussio"Demo"sr&io"1ideo )rese"&io"

ASSESSMENT MET>OD

Reur" demo"sr&io"O(serv&io"Or&l4#rie" e&mi"&io"


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LO 8 T")& " *!(#&,, (!&!,


., orders &re &!e" &"d recorded &ccur&el* #ih mi"im&l disru)io" o cusomers5, Recomme"d&io"s &"d su$$esio"s &re m&de o &ssis cusomers #ih dri"!

&"d me&l selecio"s

6, Cusomer 'uesio"s o" me"u iems &re &"s#ered correcl* &"d coureousl* i"&ccord&"ce #ih e"er)rise )olic*

9, I"+orm&io" &(ou &"* s)eci&l re'uess% die&r* or culur&l re'uireme"s &rerel&*ed &ccur&el* o !iche" #here &))ro)ri&e

;, Orderi"$ s*sems #ere o)er&ed correcl* i" &ccord&"ce #ih es&(lishme")rocedures

/, -l&ss#&re% service #&re &"d culer* sui&(le +or me"u choices &re )rovided&"d &dused i" &ccord&"ce #ih es&(lishme" )rocedures

CONTENT:

T&!e +ood 4 (ever&$e order Prese" he me"u o $uess

CONDITION:

The r&i"ee4sude" mus (e )rovided #ih he +ollo#i"$:

Me"u c&rdsOrder )&d 4 sli)Pe"

MET>ODOLO-Y:

LecureDiscussio"Film vie#i"$Demo"sr&io"

ASSESSMENT MET>OD:

• 7rie" 4 Or&l es• Pr&cic&l es


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LO 5 S&!9& " #+&"! -(( " !%),


., Food &"d (ever&$e collecio"s #ere colleced )rom)l* +rom service &re&s%

chec!ed +or )rese"&io" &"d co"ve*ed o cusomers s&+el*5, Flo# o+ service &"d me&l deliver* is mo"iored i" &ccord&"ce #ih e"er)rise

)rocedures6, Del&*s o+ de+icie"cies i" service #ere reco$"ied &"d +ollo#ed u) )rom)l* (&sed

o" e"er)rise )olic*9, Food &"d (ever&$e #ere served coureousl* i" &ccord&"ce #ih es&(lishme"

s&"d&rds &"d h*$ie"e re'uireme"s;, Addiio"&l +ood &"d (ever&$e #ere o++ered &"d served & he &))ro)ri&e imes/, T&(les #ere cle&red o+ croc!er*% culer* &"d $l&ss#&re & he &))ro)ri&e ime &"d

#ih mi"im&l disru)io" o cusomers


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MET>ODOLO-Y:


ASSESSMENT MET>OD:

7rie" 4 Or&l esPr&cic&l es


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LO ? C+(,& (' !&,$"!"$=%%4 "!&"


., E'ui)me" #ere sored &"d4or )re)&red +or he "e service i" &ccord&"ce #ihes&(lishme" )rocedures

5, Res&ur&"4di"i"$ &re& #&s cle&red% cle&"ed or dism&"led i" &ccord&"ce #ihes&(lishme" )rocedures &"d s&+e* re'uireme"s

6, Rese &(les correcl* +or he "e service i" &ccord&"ce #ih )rocedures &"dre'uireme"s

9, Services #&s revie#ed &"d ev&lu&ed #ih colle&$ues ide"i+*i"$ )ossi(leim)roveme"s

CONTENTS:Procedures i" resei"$ &(lesS&+e* )r&cices i" resei"$ he &(le

CONDITION:

The r&i"ee4sude" mus (e )rovided #ih he +ollo#i"$:Tr&*sFl& #&resT&(le clohT&(le &"d ch&irs

Side o#el-l&ss #&re Ashr&*Co"dime"sFlo#er (&se

MET>ODOLO-Y:


ASSESSMENT MET>OD:

7rie" 4 Or&l esPr&cic&l es


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UNIT OF COMPETENCY : PROVIDE ROOM SERVICE

MODULE TITLE : PROVIDING ROOM SERVICE

MODULE DESCRIPTOR :

This module covers he !"o#led$e% s!ills &"d &iudere'uired i" )rovidi"$ room service i" commerci&l&ccommod&io" es&(lishme"s,

NOMINAL DURATION :

CERTIFICATE LE1EL : NATIONAL CERTIFICATE LEVEL II

PRERE0UISITE :


U)o" com)leio" o+ his module% he r&i"ee4 sude" mus (e &(le o:

LO 1. Take and process room service orders

LO 2. Set-up trays and trolleys

LO 3. Present room service meals and beverages to guest

LO 4. Present room service accounts

LO 5. Clear room service area


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LO 1. TAKE AND PROCESS ROOM SERVICE ORDERS

ASSESSMENT CRITERIA:., A"s#er ele)ho"e #ih )ro)er ele)ho"e ei'uees5, Chec! "&me o+ cusomer duri"$ i"er&cio"

6, Cl&ri+ies% re)e& &"d chec!s de&ils &ccur&el*9, Uses selli"$ ech"i'ues #he" &))ro)ri&e;, Advise clie"s o+ &))roim&e ime o+ deliver*/, Records service orders &ccordi"$ o es&(lishme"Gs s&"d&rds


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LO 2 SET:UP TRAS AND TROLLES

ASSESSMENT CRITERIA:., Pre)&re +ood &"d (ever&$e iems i" &ccord&"ce o es&(lishme" s&"d&rds5, Pre)&re $e"er&l service e'ui)me"s &ccordi"$ o es&(lishme" s&"d&rds

6, Se u) rolle*s &"d r&*s +or v&rie* o+ me&ls i" &ccord&"ce o seu) )rese"&io"&"d es&(lishme" s&"d&rds

9, Selecs &"d chec!s e'ui)me" &"d m&eri&ls +or cle&"li"ess &"d d&m&$es;, Food &"d (ever&$es &re )rom)l* colleced (&sed o" es&(lishme" )rocedures/, Chec!s orders (e+ore le&vi"$ he !iche" +or deliver*

CONTENT:., E'ui)me" &"d m&eri&l selecio" &"d seu)

CONDITIONS:



(ulers Trolle* h&"d o#els

co"dime"s )e" &"d )&)er

culer* (ever&$es

$l&ss#&re

MET>ODOLO-Y:

• Modul&r 2sel+)&ced3

• I"dusr* Immersio"

• Film vie#i"$

• Demo"sr&io"

• Discussio"

ASSESSMENT MET>OD:

• I"ervie# 2or&l4 'uesio""&ire3

• O(serv&io"


• 7rie" e&mi"&io"


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LO 3. PRESENTS ROOM SERVICE MEALS AND BEVERAGES TO GUESTS

ASSESSMENT CRITERIA:., 8"oc!s $uesGs room coureousl*5, -rees $ues u)o" e"r* o+ he room i" &ccord&"ce o es&(lishme"G s&"d&rds

6, Co"suls $ues &s o #here he r&* is l&id or #here o )osiio" rolle* i"side heroom

CONTENT:., Room service me&l deliver* &"d servi"$

CONDITIONS:



r&*s rolle*s li"e"

o&sers $l&ss#&re

#&rmi"$ e'ui)me"4 lids &(le &))oi"me"s

MET>ODOLO-Y:

•

Modul&r 2sel+)&ced3• I"dusr* Immersio"

• Film vie#i"$

• Demo"sr&io"

• Discussio"

ASSESSMENT MET>OD:


•

O(serv&io"• Demo"sr&io" o+ Pr&cic&l S!ills

• 7rie" e&mi"&io"


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LO 8. PRESENT ROOM SERVICE ACCOUNTS

ASSESSMENT CRITERIA:., Chec! $ues &ccou" &ccur&el*5, Prese"s &ccou" i" &ccord&"ce o es&(lishme"sG )rocedures

6, Prese"s c&sh )&*me" o c&shier +or )rocessi"$ i" &ccord&"ce o es&(lishme"sG$uideli"es

9, Prese"s ch&r$e &ccou"s o $ues +or si$"i"$ (&sed o" es&(lishme"sG)rocedures

CONTENT:., Billi"$ o+ $ues

CONDITIONS:



Pe" &"d )&)er

C&shierGs recei)

$uideli"es

i"srucio"s

MET>ODOLO-Y:



• Film vie#i"$

• Demo"sr&io"

• Discussio"

ASSESSMENT MET>OD:


• O(serv&io"


• 7rie" e&mi"&io"


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LO 5. CLEAR ROOM SERVICE AREA

ASSESSMENT CRITERIA:., Chec!s &"d cle&r +loors i" &ccord&"ce #ih es&(lishme"Gs )olic* &"d $uideli"es

5, Reur"s r&*s &"d rolle*s o he room service i" &ccord&"ce o com)&"*)rocedures

6, Resoc!s +ood &"d (ever&$e &"d e'ui)me"s i" &ccord&"ce o es&(lishme"Gs)olic*

CONTENT:., Cle&" room service &re&

CONDITIONS:



r&*s rolle*s li"e"s

o&sers &(le &))oi"me"s

#&rmi"$ e'ui)me"s $l&ss#&re

MET>ODOLO-Y:



• Film vie#i"$

• Demo"sr&io"

• Discussio"

ASSESSMENT MET>OD:


• O(serv&io"


• 7rie" e&mi"&io"


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UNIT OF COMPETENCY : DEVELOP AND UPDATE FOOD AND BEVERAGEKNOWLEDGE

MODULE TITLE : Develo)i"$ &"d u)d&i"$ +ood &"d (ever&$e!"o#led$e

MODULE DESCRIPTOR :This module covers he !"o#led$e% s!ills &"d &iudere'uired i" rese&rchi"$ $e"er&l i"+orm&io" o" +ood&"d (ever&$e coc!&ils% &"d sh&ri"$ i"

NOMINAL DURATION :

CERTIFICATE LE1EL : NATIONAL CERTIFICATE LEVEL II

PRERE0UISITE :


U)o" com)leio" o+ his module% he r&i"ee4 sude" mus (e &(le o:

LO 1 Research general information on food and beverage cocktails

LO 2 Share information with customers


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LO 1 R&,&"!# 4&&!"+ %-(!"$%( ( -(( " 6&9&!"4& #(#)$"%+,


., Re'uired i"+orm&io" #&s ide"i+ied (&sed o" d&il* &civiies &ssoci&ed #ih he

o(5, Sui&(le sources #ere ide"i+ied (&sed o" he re'uired i"+orm&io" o" +ood &"d

(ever&$e6, Curre" !"o#led$e o+ +ood &"d (ever&$e #ere o++ered &"d recomme"ded #he"

&))ro)ri&e9, Res)o"ded coureousl* &"d correcl* o cusomer 'uesio"s o" me"us &"d

dri"! liss

CONTENTS:

P&s &"d curre" re"d i" +ood &"d (ever&$e

T*)es o+ +ood &"d (ever&$eS)eci&l die&r* re'uireme"sS)eci&l culur&l "eeds


Food &"d (ever&$e re+ere"ce (oo!sReci)es &"d me"usI"er"eTr&de sho#s &"d ehi(iio"sFood &"d coo!i"$ demo"sr&io"sMe"u c&rd




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LO 2 S"!& %-(!"$%( '%$ #,$(&!,


., Assis&"ce o cusomers o" selecio" o+ +ood &"d (ever&$e iems #&s )rovided

(&se o" e"er)rise )olic*5, Sui&(le com(i"&io"s o+ +ood &"d (ever&$es #ere o++ered &"d recomme"ded

#he" &))ro)ri&e6, Res)o"ded coureousl* &"d correcl* o cusomer 'uesio"s o" me"us &"d

dri"! liss

CONTENTS:

A))ro)ri&e com(i"&io"s o+ +ood &"d (ever&$e (&sed o" he +ollo#i"$: Cusomer )re+ere"ces Tr&diio"&l com(i"&io"s o+ +oods &"d (ever&$es

S)eci&l die&r* re'uireme"s S)eci&l culur&l "eeds

N&io"&l4loc&l Ac rel&ed o service o+ +ood &"d (ever&$e


Food &"d (ever&$e re+ere"ce (oo!sReci)es &"d me"usI"er"eTr&de sho#s &"d ehi(iio"sFood &"d coo!i"$ demo"sr&io"sMe"u c&rd




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