CB4320020220124033chapter_7
-
Upload
mariko-yohana -
Category
Documents
-
view
212 -
download
0
Transcript of CB4320020220124033chapter_7
![Page 1: CB4320020220124033chapter_7](https://reader037.fdocuments.us/reader037/viewer/2022083114/577ccd171a28ab9e788b783e/html5/thumbnails/1.jpg)
Session 7
Communication
Course Name: CB142Year : 2011
![Page 2: CB4320020220124033chapter_7](https://reader037.fdocuments.us/reader037/viewer/2022083114/577ccd171a28ab9e788b783e/html5/thumbnails/2.jpg)
Learning Outcome
• Student will be able to explain and apply the effective communication
Bina Nusantara
![Page 3: CB4320020220124033chapter_7](https://reader037.fdocuments.us/reader037/viewer/2022083114/577ccd171a28ab9e788b783e/html5/thumbnails/3.jpg)
What is communicationCommunication is the sending, receiving, and understanding of message.
Elements in communication process1.Sender (or source). 2.Message. 3.Channel (medium)4.Receiver5.Feedback6.Environment7.Noise
Bina Nusantara
![Page 4: CB4320020220124033chapter_7](https://reader037.fdocuments.us/reader037/viewer/2022083114/577ccd171a28ab9e788b783e/html5/thumbnails/4.jpg)
Communication process
D
eChannela
Message
;Bina Nusantara
Noise
Environment
Sender Receiver
FeedbackNoise
environment
environment
![Page 5: CB4320020220124033chapter_7](https://reader037.fdocuments.us/reader037/viewer/2022083114/577ccd171a28ab9e788b783e/html5/thumbnails/5.jpg)
Modes of Transmission of nonverbal communicationEnvironment. The setting or environment in which you send a message can influence how that message is received.
Interpersonal Distance. The placement of one’s body in relation to someone else is widely used to transmit message. (see the figure bellow)
Bina Nusantara
Public Distance12 to 25 and beyond
Social distance4 to 4
Personal Distance
1-1/2 – to 2
Intimate distance
Close-0 to 6
![Page 6: CB4320020220124033chapter_7](https://reader037.fdocuments.us/reader037/viewer/2022083114/577ccd171a28ab9e788b783e/html5/thumbnails/6.jpg)
Posture. Posture communicates a variety of message.
Hand Gesture. Frequent hand movements show positive attitudes toward another person. In contrast, dislike or disinterest usually produces few gestures.
Facial Expressions. Using your head, face, and eyes in combination provides the clearest identifications of interpersonal attitude.
Voice Quality. Often more significance is attached to the way something is said than to what is said.
Personal Appearance. Your external image plays an important role in communicating messages to others.
Bina Nusantara
![Page 7: CB4320020220124033chapter_7](https://reader037.fdocuments.us/reader037/viewer/2022083114/577ccd171a28ab9e788b783e/html5/thumbnails/7.jpg)
Barriers to Communication
• Culture, background and bias• Noise• Ourselves• Perception• Messages• Environmental• Smothering• Stress
Bina Nusantara
![Page 8: CB4320020220124033chapter_7](https://reader037.fdocuments.us/reader037/viewer/2022083114/577ccd171a28ab9e788b783e/html5/thumbnails/8.jpg)
Assertive communication
• Fairness• Directness• Tact and sensitivity• Honesty
Bina Nusantara
![Page 9: CB4320020220124033chapter_7](https://reader037.fdocuments.us/reader037/viewer/2022083114/577ccd171a28ab9e788b783e/html5/thumbnails/9.jpg)
Sending Message effectively
• Be direct• Consider your audience•. Be clear• Watch the nonverbal aspect of communicating • Pay attention to the receivers• As necessary, be redundant• Communicate bit by bit• Use varying techniques to send your message• Cover your bases: write it, review it, demonstrate it and defend it• Build in feedback and check for understanding.• Be straightforward with no hidden agenda or lies• Be supportive
Bina Nusantara