Catholic Relief Services Introduces Hutchison Global ...€¦ · telecommunications operator, is a...
Transcript of Catholic Relief Services Introduces Hutchison Global ...€¦ · telecommunications operator, is a...
Date: June 19th 2014
Catholic Relief Services Introduces
Hutchison Global Communications (HGC)
A new way to communicate within Africa
2| ©Copyright Hutchison Global Communications
NetHope Webinar Agenda
• The CRS business opportunity
• Who is Hutchison Global Communications (HGC)?
• Why NGOs prefer HGC in Africa & SE Asia
• HGC’s evaluation process of local and regional carriers
• How HGC helps NGOs on a global scale
• Next steps to engage HGC for your Africa and SE Asia connectivity
• Open Discussion
3| ©Copyright Hutchison Global Communications
The CRS Business Opportunity:
Catholic Relief Services:
• Our mission is to assist the poor and vulnerable overseas by promoting human
development through responding to major emergencies, fighting disease and
poverty, and nurturing peaceful and just societies; and serving Catholics in the
United States as they live their faith in solidarity with their brothers and sisters
around the world.
• Headquartered in Baltimore, Maryland, CRS employs almost 4500 staff in 93
countries. Overseas, we work through CRS offices located in the regions of Africa,
Asia, Europe, the Middle East and Latin America and the Caribbean.
Business Opportunity:
• High cost of connectivity services
• Poor levels of service and performance from service providers
• High labor costs to manage multiple service providers
• Billing and TCO challenges
• Difficulty keeping track of connectivity service offerings by location
4| ©Copyright Hutchison Global Communications
The CRS Business Opportunity:
Approach:
• Partner with global expertise and economies of scale
• Single point of contact for pricing, new orders, billing, and service issues
• Flexibility with contract terms, features, pilots, service providers
• Focus highest cost and challenging areas (Sub-Saharan Africa)
• Start with proof of concept to test hypothesis and build credibility
Current State:
• Thee sites active in South Africa region; #1 Lusaka, Zambia, Zimbabwe, #2 Lusaka, Zambia
• Dedicated account team
• Managed implementation
• Strategic engagement
• Online pricing request system
• Starting to explore other regions; Ethiopia, Malawi, Nigeria, Rwanda, Sierra Leone, Afghanistan
Experience:
• Significant improvements in quoting, provisioning, and service
• Flexibility to changing requirements
5| ©Copyright Hutchison Global Communications
Who is Hutchison Global Communications (HGC)?
• Hutchison Global Communications Limited (HGC), a full-fledged international
telecommunications operator, is a subsidiary of Hutchison Telecommunications Hong
Kong Holdings Limited. HTHKH is a member of the Hutchison Whampoa group. Since
its establishment in 1995, HGC has been fully committed to building its own state-of-
the-art network infrastructure. It owns a robust and resilient international network with a
widespread footprint in Asia and span into the Americas, Africa, the Middle East and
Europe.
• Today, HGC runs an extensive coverage of fibre-optic network in Hong Kong, it also
provides network routings that span the globe via submarine and terrestrial cable
facilities offering a high degree of resilience. HGC's advanced voice, data and IP
network today links its home market with the rest of the world and carries traffic
between internationally-dispersed geographies.
6| ©Copyright Hutchison Global Communications
HGC Service is available in 135 countries
• Australia
• Brunei
• Cambodia
• China
• Hong Kong
• India
• Indonesia
19+ Countries in Asia Pacific:
• Japan
• Korea
• Macau
• Malaysia
• Myanmar
• New Zealand
• Philippines
• Singapore
• Sri Lanka
• Taiwan
• Thailand
• Vietnam
65+ Countries in Middle East, Africa, CIS:
• Afghanistan
• Bahrain
• Egypt
• Iran
• Iraq
• Israel
• Jordan
• Kuwait
• Oman
• Pakistan
• Qatar
• Saudi Arabia
• Turkey
• UAE
14+ Middle East: • Algeria
• Angola
• Benin
• Botswana
• Burkina Faso
• Cameroon
• Chad
• Congo
• Cote D’Ivoire
• DRC
• Djibouti
• Egypt
• Ethiopia
• Gabon
• Ghana
• Guinea
• Ivory Coast
• Kenya
• Liberia
• Lesotho
• Lusaka
• Libya
• Madagascar
• Malawi
• Mali
• Mauritius
• Morocco
• Mozambique
• Namibia
• Niger
• Nigeria
• Rwanda
• Senegal
• Sierra Leone
• Somalia
• South Africa
• Sudan
• Swaziland
• Tanzania
• Togo
• Tunisia
• Uganda
• Zambia
• Zimbabwe
• Armenia
• Azerbaijan
• Kazakhstan
• Kyrgyzstan
• Moldova
• Tajikistan
• Ukraine
44+ Africa: 7+ CIS:
7| ©Copyright Hutchison Global Communications
HGC’s International Network
8| ©Copyright Hutchison Global Communications
HGC’s Africa Countries and Solutions
HGC highest quality network solutions
East Africa Network Solution West Africa Network Solution
Botsw ana Leased Line Benin Fibre, MW, Wireless, VSAT
Burundi WiMAX, Wireless, VSAT Burkina Faso Fibre, MW, Wireless, VSAT
Kenya Fibre, MW, Wireless, VSAT Cote D'Ivoire Fibre, MW, Wireless, VSAT
Lesotho Fibre, MW, Wireless, VSAT Gambia VSAT, Wireless
Madagascar Fibre, MW, Wireless, VSAT Ghana Fibre, MW, Wireless, VSAT
Malaw i Fibre, MW, Wireless, VSAT Guinea VSAT, MV, Wireless
Mauritius Fibre, MW, Wireless, VSAT Guinea-Bissau VSAT, Wireless
Mozambique MW, Wireless, VSAT Liberia VSAT, Wireless
Rw anda Fibre, MW, Wireless, VSAT Mali VSAT, Wireless
Seychelles VSAT Mauritania VSAT, Wireless
South Africa Fibre, MW, Wireless, VSAT Nigeria Fibre, MW, Wireless, VSAT
Sw aziland Fibre, MW, Wireless, VSAT Senegal Fibre, MW, Wireless, VSAT
Tanzania Fibre, MW, Wireless, VSAT Sierra Leone MV, Wireless, WiFi, VSAT
Uganda Fibre, MW, Wireless, VSAT Togo Fibre, MW, Wireless, VSAT
Zambia Fibre, MW, Wireless, VSAT Western Sahara Fibre, MW, Wireless, VSAT
Zimbabw e Fibre, MW, Wireless, VSAT
North Africa Network Solution Central Africa Network Solution
Algeria Fibre, MW, Wireless, VSAT Angola VSAT, WiMAX, MV, Wireless
Djibouti Fibre, MW, Wireless, VSAT Cameroon Fibre, MW, Wireless, VSAT
Egypt Fibre, MW, Wireless, VSAT Central VSAT, Wireless
Eritrea VSAT, Wireless Chad VSAT
Ethiopia VSAT, WiMAX Congo VSAT, Wireless
Libya VSAT, Wireless DRC VSAT, Wireless
Morocco Fibre, MW, Wireless, VSAT Gabon Fibre, MW, Wireless, VSAT
Somalia VSAT Namibia VSAT, WiMAX, MV, Wireless
Tunisia Fibre, MW, Wireless, VSAT Niger Fibre, MW, Wireless, VSAT
North Sudan VSAT, Some Fibre
South Sudan VSAT
9| ©Copyright Hutchison Global Communications
Why NGOs prefer HGC in Africa & SE Asia
Bridgespan.org:
70% of the NGO leaders surveyed by Bridgespan felt that one of their biggest obstacles to
justifying the manner in which donations are utilized, is that donors do not want their funds being
spent on indirect costs and overhead.
HGC understands the needs of the NGOs and has created a no-cost program to eliminate many of the
indirect costs or overhead associated with research, contract negotiation, procurement and management
of telecommunications services.
HGC provides the following resources & services to our NGO customers at no additional cost
• Extensive in-country research of ISP/Carrier to determine the highest quality at the lowest cost
• Pre-negotiated Service Level Agreements with in-country carriers
• Managed Circuit Implementation (dedicated project management team)
• HGC-managed trouble ticket reporting through VP-level carrier contacts
• 7-30 day risk-free trial periods in most African countries
• 1st month bill review as well as quarterly or semi-annual service, technology, and performance reviews
10| ©Copyright Hutchison Global Communications
HGC’s evaluation process of local and regional carriers
• Local and Global IP Peering
• Understand network infrastructure (fiber, copper, wireless, MW, WiFi or VSAT)
• Roadmap to fiber deployment city-by-city within each country and region
• Service performance and escalation responsiveness
• Contract flexibility (technology migration, early term location changes, rate review)
• Service level agreements (Ensure stable and continuous quality of connectivity)
• Consistent and accurate billing
• Flexible contract renewal terms
• VP-level trouble ticket escalation contacts for quicker resolution
• Local carriers that fall below our high performance standards are removed from our
carrier list and replaced by other carriers that meet our requirements
11| ©Copyright Hutchison Global Communications
How HGC helps NGOs on a global scale
• HGC offers NGOs reduced cost group buying within specific regions or
countries
• HGC provides relationships and network capabilities in Africa, the Middle
East, Latin and South America, as well as throughout Asia (including China)
to help NGOs with their global connectivity
• HGC products and services include DIA, MPLS/VPLS, IPLC, VSAT and
data center services
• HGC can provide Systems Integration work including WAN/LAN equipment
installation and management in more than 140 countries
• HGC can provide equipment-based circuit monitoring
12| ©Copyright Hutchison Global Communications
Next steps to engage HGC for your Africa and
SE Asia connectivity
1. Contact Robert Anderson to schedule a comprehensive network
strategy session
2. Work with HGC’s dedicated account team to request in country
solution options and network pricing
3. Review HGC’s online solution and pricing comparison
4. Make your decision for solution, bandwidth and term
5. Review HGC’s Terms & Conditions and SLA documents
6. Request and complete order forms
7. Discuss implementation plan with HGC’s dedicated project team
8. Receive weekly project calls with HGC’s project team until completion
13| ©Copyright Hutchison Global Communications
Open Discussion
Contact Information:
Robert Anderson
VP Corporate Business - Americas
+1-949-274-3877