CUSTOMER SUCCESS STORY

Large Financial Institution in Central Europe Chooses Catalogic ECX™ Software

Catalogic ECX – Data Analysis Critical to Service Provider Success

INDUSTRY • Finance / Service Provider

CHALLENGE • To have in-depth file analytics to determine charge backs to their customers for costs incurred from the usage of storage they manage on behalf of those customers

• Understand disk consumption originating from NetApp storage on a per customer basis at the directory level

SOLUTION • Provide data analysis to determine charge backs of the data in the service provider’s NetApp environment

BUSINESS BENEFITS • Operational Efficiencies • Provided data analysis across their NetApp infrastructure

• Business Agility • Provided a level of reporting that allowed them to show their customers exactly who is using what storage and provide auditability

• Financial Impact • Properly and accurately charge customers for data stored

• Built outstanding customer relationships, increasing customer adoption

Biggest Challenge – Proper Billing to their Clients

Catalogic worked with a premier IT technical service provider for Saving Banks and other financial service organizations throughout Central Europe. This service provider services 125 million accounts and through its data centers more than 98 billion transactions are processed. The company has about 3,400 employees with total revenue of approximately 1.5 billion euros. They provide centralized IT and support for the thousands of banks they support all throughout central Europe. Their Product portfolio ranges from application service providing of the comprehensive OSPlus core banking solution for retail banks to individual software development, hosting and IT infrastructure services and IT migration and integration projects. The great benefit of this company is that they are locally organized and service small banks. The people there are the same people that you see at your local grocery store or with your kids playing soccer, they are very family oriented.

Like any good service provider they needed deeper file analytics to be able to show its customers what data they were storing and who was storing it. This capability would allow them to properly charge their customers for the storage they are utilizing. Having accurate analysis and reports provides the proper insight and ability to ensure that the customer is being billed accurately, which goes a long way in having good customer relationships. Additionally, customers wanted the ability to be able to understand, at a more detailed level of granularity, who was using what data, where it was (folders and directory levels) and the number of and size of the objects that are being stored. This provides the client the ability to do their own audits within their company to give them insight over their storage growth and new ways to control that growth. The service provider has struggled with the ability to provide this level of granularity to its clients for many years.

“Catalogic’s ECX provided us data analytics and insight we have been previously unable to get. This technology provides us the ability to give our customers exactly what they are looking for. Working with Catalogic was extremely professional, they listened to our needs and delivered. We are pleased NetApp put Catalogic and us together. This technology is core to our business.”

— Manager Ops Storage Infrastructure

Catalogic is a registered trademark of Catalogic Software Inc. NSB, DPX, and ECX are trademarks of Catalogic Software Inc. All other company and product names used herein may be the trademarks of their respective companies.

ECX-CS-006-0215US

CATALOGIC SOFTWARE CUSTOMER SUCCESS STORY

Alliance Partner

During the course of trying to find the right solution, it became apparent that a successful solution has to include a centralized meta-data repository that captures selected information across multiple NetApp FAS units. The solution had to be robust enough to understand that there would be differing versions of firmware/software on the units. On the analysis end, the successful solution needs to produce actionable targeted reports that can be easily monitored, updated, and managed. When taken all together, these challenges pose a formidable set of requirements.

Breakthrough Insight: Catalogic ECX™ & Copy Data Analytics

Visibility and insight are critical to managing any environment, especially for service providers. Catalogic ECX provides detailed insight across ONTAP 7-mode, Clustered ONTAP and Cloud ONTAP environments for all locations in the enterprise and cloud. These analytics begin with an actionable catalog that allows IT to search all of the existing file meta-data, Snapshots, SnapMirrors, and SnapVaults. Additionally, ECX provides storage administrators with over 30 pre-defined reports for file analysis These reports can help IT plan how to better get control of the data in their environment and enable planning for a number of business operations.

The client approached NetApp with their challenges, and NetApp referred them to their partner Catalogic Software. This is a testament to NetApp’s partnering strategy, using their ecosystem to solve problems to ensure the success of their customers. Catalogic Software had a meeting with the client, described our ECX technology, they were intrigued and wanted to move forward

ECX offers a scalable approach to cataloging meta-data from many sources including intelligent storage devices like NetApp FAS devices, no matter the firmware, hypervisors such as VMware vCenter, and cloud infrastructure. The meta-data is indexed and persisted into a NoSQL repository that is then accessible to an analytics and reporting engine as well as REST API. Policy based configurations dictate the behavior and frequency of indexing operations.

Catalogic ECX rand a report that simply executed queries against the NetApp cataloged meta-data, aggregates the query results, and then logs the statistics to one or more files. It is due to the rich nature of the ECX

catalog that Catalogic was able to perform the right analysis of the data and provide them the exact data they were looking for

So much so, the client was impressed and had a special meeting to show to their clients what Catalogic ECX was able to do. Their clients were also very impressed with what the solution was able to offer. The ability for the service provider to properly bill their clients for the storage that they are utilizing at a granular level, and also provide their clients where their data is being stored and who the biggest offenders of storage utilization are, allowing them to be able to provide a service that no one else can.

Going forward, they now have a tool that helps them to not only more accurately bill their customers for capacity being utilized, but also find where the storage is growing and notify their clients. This also helps them to better plan their storage growth and provision storage to the consumers on a more proactive basis. ECX provides service providers with a solution to help them better manage their infrastructure on a proactive basis and that provides great customer service. As the clients IT manager said said, “This product solves a big challenge we were unable to before and helps us be closer with our clients. We are very pleased with the ECX solution.”

Data is more critical to business than ever. Business must leverage their data copies to deliver operational efficiencies, while simultaneously delivering greater business agility. As an innovator, Catalogic Software is committed to helping clients gain operational efficiency and business agility.

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