Catalog Price 2009 Eur S2

Software and IT Consulting Company

www.pentalog.com

local + low cost = right cost

Orléans, Paris, Frankfurt, Bucharest, Brasov, Iasi, Sibiu, Chisinau, Hanoi

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2009C ATA L O G

Offshore - Nearshore

Outsourcing

SERVICES&

PRICE LIST

IN EUR

Prime contractors

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l + low cost = right cost

FRANCFORTPARIS

ORLÉANS KIEV

CHISINAU

IASI

BUCAREST

SIBIU

BRASOV

VIETNAM

HANOI

FRANCFORTPARIS

ORLÉANS

CHISINAU

IASI

BUCAREST

SIBIU

BRASOV

Pentalog High Tech is a leading IT engineering and software develop-ment service company on the European market.

Pentalog High Tech’s offices are located in France (Orléans), in Germany (Frankfurt), in Romania (Bucharest, Brasov, Iasi, Sibiu), the Republic of Moldova (Chisinau) and Vietnam (Hanoi).

The company has 400 employees as of 31/08/2009.

2009 service and price list

PENTALOG HIGH TECH: Centre d’innovation - 16 rue Léonard de Vinci - 45100 ORLEANS - FRANCE Tel.: +332 38 25 30 30 - e-mail: [email protected]

www.pentalog.comOctober 2009 2/19

>

Locations ............................................................................................................................................................. page 4

Information System Development ............................................................................................................... page 6

Business Intelligence ....................................................................................................................................... page 8

IT Infrastructure Management ....................................................................................................................... page 10

Network and Telecom Infrastructure ........................................................................................................... page 12

Managed Hosting Services ............................................................................................................................ page 14

Embedded Systems .......................................................................................................................................... page 16

Business Process Outsourcing ..................................................................................................................... page 18

Summary

Client referencesORANGE ROMANIA • ALTADIS - IMPERIAL TOBACCO GROUP • FRANCE TELECOM • TELEPERFORMANCE • DMAILER • LEFEBVRE SOFTWARE • APTALYS • ISIOM • CORONIS - ELSTER GROUP • LEROY SOMER • MR.BRICOLAGE • PARROT • LOXAM • INTEGRAF • MICHELIN • HITACHI • LEXMARK INTERNATIONAL • GROUPE SOCIETE GENERALE • PHILIPS • BRD • MODUSLINK • ACTICALL • GOUT • VIVENDI • QCM FRANCE • LOWENDAL GROUP • CREAKTION GENERATIONS • CIGMA • DE RHINS • DGA • GCL • OSEO • METRO FRANCE • PFIZER • HAULOTTE GROUP • CERIB • ALSTEF AUTOMATION • AFNOR • APA IT • RONA •SKF • ECIRCLE • EXPERIAN • BULGARIAN STATE • CETIOM • RASSINOUX • GRAPHISOFT • SEPHORA • MAROC TELECOM • THALES • OSB AG • EUROPEAN UNION • CITYVOX • VALEO • AXIOHM • MAGDEBOURG • MASTERFOODS • DIONEX SOFTRON • BERRANG • AZ PNEUS • QUELLE LA SOURCE • AIR LIQUIDE • INTERFABA • GROUPAMA • GROUPE ACCOR • DIRICKS • COLAS RAIL • WIRECOM TECHNOLOGIES • VODAFONE • DATA SYSTEM • AGREN GROUPE EMERAUDE • HORS ANTENNE • UNIVERSITY OF ORLEANS • EMI - VIRGIN MUSIC • ST-ERICSSON • LABEO • MEILLEUR MOBILE • MONAKEA • JUWI MACMILLAN • IN-VOICE TECHNOLOGY •

www.pentalog.com2009 Catalog 3/19

Locations

2009 Catalog 4/19www.pentalog.com

Local sites in Western Europe

> Orléans (France): 29 employees as of 31/08/09

The headquarters of Pentalog High Tech is located in Orléans, 120 km south of Paris with 25 developers, project managers and project directors.

Orléans is a two hour drive from Charles de Gaulle airport, one hour from Orly airport and one hour from the Paris railway stations.

> Frankfurt (Germany): 2 employees as of 31/08/09

In 2008 Pentalog High Tech opened a sales office in the European financial capital of Frankfurt.

This branch, Pentalog Deutschland GmbH will lead Pentalog High Tech's expansion into the German-speaking area, in accordance with the head office's international development strategy.

Depending on the nature of their projects and their objectives, these locations allow our customers to rely on human resources either on their own site or offsite.

Brasov, Bucharest, Iasi, Sibiu and Chisinau are part of a low-cost-oriented organization for remote application management as well as fixed-price or time and material development projects.

Finally, Pentalog High Tech recently chose Vietnam as a new offshore location. Vietnam is probably the most competitive country in the world in terms of quality-price ratio and follows the business concept of “extreme low cost” capacity.

Low-cost-oriented branches

> Brasov (Romania): 109 employees as of 31/08/09

Brasov is the head-office of Pentalog High Tech's Romanian and Moldovan Offshore Business Unit and is located 160 km north of Bucharest.

Brasov has 312 000 inhabitants, and can be reached within a 2,5 hour flight from most Western European capital cities, followed by a 2 hour drive from the Bucharest airport.

Local + Low Cost = Right Cost

Since 1999 Pentalog High Tech has been implementing an effective service offer based upon the right mix of local, nearshore and offshore services, and thus adapting to the customer’s specific needs.

All our locations are chosen to ensure our clients the most suitable solutions offering the highest levels of competitiveness and service quality.

ORLEANS

PARIS

BRASOV

CHISINAU

FRANKFURT

BUCHAREST

IASI

SIBIU

Visit our premiseson www.pentalog.com,

"firm" menu andthen "contact"

Locations


> Sibiu (Romania): 45 employees as of 31/08/09

Sibiu is Transylvania’s second largest city with 170 000 inhabitants. It is one of the most prosperous cities of Romania.

The Sibiu branch is focusing on Embedded System projects and employs German-speaking developers and project managers. Sibiu can be reached by plane with direct flights from Munich, Stuttgart, Düsseldorf and Vienna.

> Chisinau (Republic of Moldova): 95 employees as of 31/08/09

Chisinau is Moldova’s capital city and has a population of 750 000 inhabitants. The city can be reached from western European cities with one stop connections to Vienna, Bucharest, Prague, and Budapest.Pentalog High Tech is the second biggest IT Company in the country. This office operates one of the group’s largest platforms (about 1 000 m²) and is Pentalog High Tech’s only branch to offer 3 types of services: IT is Software services, Embedded System development and BPO.

> Hanoi (Vietnam): 25 employees as of 31/08/09

Hanoi is Vietnam’s capital city with a population of over 3 million inhabitants.

Vietnam is the 150th member of the World Trade Organisation (WTO). There are several direct flights a week between Hanoi and major European cities.

Jet lag: + 5h in summer, + 6h in the winter (Paris time).

The city enjoys a booming economy and attracts a lot of foreign investors.

> Bucharest (Romania): 45 employees as of 31/08/09

Bucharest is Romania’s capital city and has a population of 2 million inhabitants. There are many daily flights (2,5 hours) between major European cities and Bucharest.

This branch is focusing on the local market and international time & material contracts.

> Iasi (Romania): 50 employees as of 31/08/09

Iasi is located 410 km from Bucharest and has a population of 348 000 inhabitants.

It is Romania’s second biggest city and is situated close to the border with the Republic of Moldova, 130 km from our Chisinau premises. Iasi enjoys a direct flight connection with Bucharest, Vienna and Germany (planned for 2009).

Visit our offshoreIT services company

on Pentalog TV

Offshore - Nearshore Fixed Price Contracts & Dedicated TeamsServices are provided from our offshore sites in Romania, Moldova or Vietnam, within two types of agreements, in the euro or dollar zone: > Time & Material (also called technical assistance) contracts: with best efforts execution. We offer several types of T&M contracts:

• Onsite staffing: our consultants are based in the client's premises.• Remote staffing: our services are provided remotely.• Dedicated team: composed with several developers (3 minimum), one or several testers and a project manager or team

leader. Billing is based upon employee time, reports are provided weekly or monthly.

> Fixed price project: with performance-guaranteed execution, in the framework of a contract setting the budget, the scope of the project and delivery time.

Net rates in EUR per day

Service description

Offshore fixed price (ADR) *

Dedicated team (ADR) *

Romania and Moldova Vietnam

< 50 man days

50 - 200 man days

> 200 man days

duration > 3 months

duration > 3 months

Custom application development - 255 225 180 100

Design and development of web sites - 255 225 170 90

Design and development of intranet and extranet sites - 255 225 180 100

Device and software testing - 255 225 170 80

TPM: Third Party Maintenance - 255 225 180 80

TPV: Third Party Validation - 255 225 180 80

* ADR: net average daily rate in EUR.Unless otherwise stated, all our prices are exclusive of travel and accommodation expenses where applicable.Please, note that prices are subject to modification at any time without prior notice. Only customised quotations are legally binding.

Success stories

> ALTADIS: development of an application for sales and shop management

Pentalog was entrusted by Strator – Altadis Group with the development of a new optimized application with additional functions for sales management (book shops, tobacconists).

The goal is to create a software, named Gamme6, that has 2 sections:

• a Desktop application (heavy sales client) installed in the cash register in the store (application developed by Strator)

• a Web Strator application (light management client) installed on a Strator server in an Altadis environment available via Internet, like a Web application (developed by Pentalog)

These 2 applications will exchange information on the same database, by using Web Services.

The software will be available via the shop and mobile systems, like PDA for example.

The Pentalog team will increase in size during the project. Different teams will be working on 3 offshore sites: Iasi (Romania), Chisinau (Republic of Moldova) and Hanoi (Vietnam).

Period: Starting December 2008

Technical environment: JAVA Technologies, JavaScript, JSF (JavaServer Faces), Junit, Eclipse, Maven, PostGreSQL, Jboss, Hibernate

Team size: 40 people

Historically, software engineering has been Pentalog High Tech’s first service to be offered. Always on top of the latest technologies, Pentalog High Tech supports companies in the evolution of their information systems, working on the following technologies:

> Web

> Client/server

Information System Development


> Technical skills• Web environment: HTML, Java (J2EE, EJB, Servlets, Applets, JSP), ASP.NET (VB,

C#), PHP, Silverlight, Flash, Citrix…• Client/server: Visual Basic, Visual C++, .NET environment (VB, C#), Access, Oracle

Applications, PowerBuilder, VBA, Delphi• Datebases: Oracle, SQL Server, DB2, MySQL, PostGreSQL…• Modelling and dedicated development environments: UML, Rational, Eclipse, Visual

Studio, Dreamweaver MX, application servers (JBoss, Websphere, WebLogic…)…+ Testing environments, online communication and project management tools

Offshore - Nearshore Time & Material ContractsServices are provided from our offshore sites in Romania, Moldova or Vietnam, within two types of agreements, in the euro or dollar zone: > Time & Material (also called technical assistance) contracts: with best efforts execution. We offer several types of T&M contracts:

• Onsite staffing: our consultants are based in the client's premises.• Remote staffing: our services are provided remotely.• Dedicated team: composed with several developers (3 minimum), one or several testers and a project manager or team leader.

Billing is based upon employee time, reports are provided weekly or monthly.



Service description

Remote time & material Romania (E zone)

Remote time & material Moldova ($ zone)

Remote time & material Vietnam ($ zone)

Junior * Intermediate * Senior * Junior * Intermediate * Senior * Junior * Intermediate * Senior *

Technical and functional consultant - 310 370 - 280 340 - - -

Java, .NET developer 145 180 220 115 165 200 70 100 130

PHP developer 140 170 220 115 150 200 70 90 120

Project manager 180 220 250 160 200 230 100 150 190

Project Director - 290 340 - 270 310 - 210 260

Architect 230 320 370 205 290 340 145 180 240

Analyst 200 250 285 180 235 255 110 190 210

Technical or functional writer 150 200 240 135 180 220 90 110 140

Tester 120 145 175 115 135 160 50 75 110

Test Manager 170 210 240 160 200 230 95 130 160

Web designer 110 140 180 100 150 175 50 90 125

DBA 200 250 320 175 215 260 - - -

* Junior: less than 2 years experience * Intermediate: 3-4 years experience * Senior: 5 years experience and more

Profile examples

Dan D.

PROJECT MANAGER - DEVELOPER

Alexandra S.

ENGINEER - DEVELOPER

Cristina B.


Jean-Paul L.

PROJECT DIRECTOR

Alexandru A..


Roxana C.

PROJECT MANAGER APPLICATION TESTER

Ludovic B.

PROJECT DIRECTOR - DEVELOPER

Mihai B.

ENGINEER - DEVELOPER TEAM LEADER

Have a look at their CVs and at our

success stories onwww.pentalog.com!

Information System Development


Offshore - Nearshore Time & Material Contracts

Services are provided from our offshore sites in Romania or Moldova within two types of agreements, in the euro or dollar zone:

> Time & Material (also called technical assistance) contracts: with best efforts execution. We offer several types of T&M contracts:




Net rate in EUR per dayService description

Remote time & material Romania (E zone) Remote time & material Moldova ($ zone)

Junior * Intermediate * Senior * Junior * Intermediate * Senior *

Reporting developer 170 230 290 160 190 250

ETL developer - database input 200 250 300 180 220 270

Decisional expert - Project manager 230 270 320 200 240 290

DBA 200 250 320 175 215 260


Dedicated team (ADR) *

period > 3 months (ADR)

Reporting developer 275

ETL developer - database feed 300

Request a free quotation with our price maker on http://www.pentalog.com

* Junior: less than 2 years experience* Intermediate: 3-4 years experience* Senior: 5 years experience and more* ADR: net average daily rate in EUR.Unless otherwise stated, all our prices are exclusive of travel and accommodation expenses where applicable.Please, note that prices are subject to modification at any time without prior notice. Only customised quotations are legally binding.

Business Intelligence service range

We offer 6 types of Business Intelligence services:

• Controlling data flow and production data input into the decision support information system (data warehouse)• Extracting data• Transforming, homogenizing and analysing data• Automating data extraction, generating digital dashboards• Training and assisting users in exploiting datamarts or standardized reports• Integrating data testitution tools

Their daily tasks include the analysis of business processes, data collection and integration, the conception and administration of ROLAP data warehouses and and the integration of web-based restitution tools.

> Technical skills:

• Relational databases: Oracle 10 G, SQL Server 2008, Sybase version 11, MySQL 5, PostGreSQL 7 and 8• Multidimensional databases: Hyperion Essbase 7 and 9• E.T.L.: IBM DataStage 7 and 8, Oracle Warehouse Builder, Informatica Powercenter version 8• Report editors: Business Objects version 6 and XI, IBM Cognos, Open Studio Talend 3• Decision Suite: Pentaho, SpagoBi

For the past 15 years, Pentalog High Tech has provided its customers with technical support and project management services for the development and integration of decision support systems: extraction, processing, analysis, exploitation, and input into data warehouses and datamarts.

Our consultants have had the opportunity to specialize in various sectors such as telecommunications, credit, leasing services, call centres, and the agri-food industry.

Their daily tasks included the analysis of business processes, data collection and integration, the conception and administration of ROLAP data warehouses and and the integration of web-based restitution tools.

Business Intelligence


Success stories

> Loxam: creation of an Oracle database

Since 2002, Pentalog High Tech has taken on several tasks for Loxam (the European

leader in construction equipment rental services):

• Developing ETL procedures in PL/SQL and Sunopsis for infocentre data input.

• Checking database input and access through Business Objects and

Webintelligence.

• Drafting specifications in the field of Marketing, Management Control, Accountancy.

• Creating Business Objects universes in these fields.

• Drafting specifications and creating Business Objects reports in these fields.

• Setting up the data infocentre for the application for overseas subsidiaries.

• In charge of the infocentre maintenance.

• Assisting the project director in development.

• In charge of Business Objects and Webintelligence user support.

• Business Objects administration: incident management, access and user rights

management.

• Analysis of a production data integration application.

Pentalog High Tech also studied and anlyzed the data of Loxam Germany’s information system in order to integrate them into the group’s infocentre. Data extraction and integration processes were established to allow for a standardized data model.

Contract period: since October 2002

Technical environment: Oracle, Business Objects, PL/SQL, Sunopsis

Profile examples

Christine H.

ENGINEER - DEVELOPERDECISION SUPPORT

Sébastien L.

IS ARCHITECT - PRODUCTION

BUSINESS OBJECTS - ORACLE PL/SQL - DELPHI

BUSINESS OBJECTS SPECIALISTSUNOPSIS - ORACLE

HYPERION - ORACLEBUSINESS OBJECTS

DECISIONAL EXPERT - ETLORACLE - UNIX

SENIOR

SENIOR

INTERMEDIATE

SENIOR

Bogdan P.

ENGINEER - DEVELOPER DECISION SUPPORT

Ludovic G.


Business Intelligence

Check ourBusiness Intelligence

profiles onwww.pentalog.com


Offshore - Nearshore services

Services are provided from our offshore sites in Romania, Moldova or Vietnam, within two types of agreements, in the euro or dollar zone: > Time & Material (also called technical assistance) contracts: with best efforts execution. We offer several types of T&M contracts:




Service description Net rates in EUR comments

Level 0: Web trouble ticketing option 1: + mutualized telephone "Pentalog High Tech support" option 2: + dedicated telephone "Customer support" + commissioning costs

50 E/month100 E/month150 E/month210 E

+ cost of surcharged calls (E 0,34/minute)

Level 1: Supervision services - follow-up of simple procedures 240 E/day

Level 2: Administration services - trouble ticket system (pack of 50 tickets) option 1: stand-by duty - ticket regime (pack of 10 tickets) option 2: stand-by duty - full availability

500 E/pack150 E/packon request

Level 3: Expertise service 800 E/day

Project manager for IT facilities management follow-up 470 E/day

Unless otherwise stated, all our prices are exclusive of travel and accommodation expenses where applicable.Please, note that prices are subject to modification at any time without prior notice. Only personalised quotations are legally binding.

Success stories

> Haulotte Romania: remote supervision of system resources

The Haulotte group is a worldwide leading manufacturer of lifting and loading equipments (aerial lifts, telescopic lift trucks, self-propelled cranes, back-hoe loaders).

Since February 2008, the Haulotte group has assigned to Pentalog High Tech the supervision of its industrial unit’s information system based in Romania. The goal of this unit is to increase the company’s production capacities.

Pentalog High Tech is in charge of the following tasks:

• Resolution of users’ requests for intervention (resources access, technical dysfunction)

• Resources supervision (workstations, servers, printers, network equipment…)

• Controlling of automatic tasks

• Daily, weekly, monthly reporting

• Proposals for architecture evolution and optimization

Contract period: since February 2008

Technical environment: Linux, Windows XP, Windows 2003 Server, Active Directory

Average team size: 2 persons

Today companies can entrust subcontractors with the management of the whole or part of their information system.

The IT facilities management services Pentalog High Tech offers its cutomers are more than just a transfer of their information system and should rather be considered as a partnerschip.

Our facilities management services can be combined with our hosting services.

IT Infrastructure Management


IT Infrastructure Management

The IT Infrastructure Management is composed of 4 levels:

> Level 0: Incident collection and dispatch

Requests and incidents are reported in the incident monitoring tool. A ticket number is allocated to each new entry in order to ensure better follow-up.

Each incident is then assigned to a team member to be processed. Every change linked to an incident is historized: allocation, follow-up notes, …

> Level 1: Supervision / Setting up and exploitation

Supervision consists in the follow-up of the supervision tool and programmed logs reading in the system. The aim is to detect incidents and describe them in the management tool (category, criticity, transfer to another level). This supervision can lead to the execution of simple procedures such as account creation, resolution of known incidents. The simple procedures have to be defined with the client.

> Level 2: Administration / Support

Administration consists in analyzing and resolving unknown incidents (not managed on the supervision level), writing simple and complex procedures resulting from this resolution (when possible) and apply them if need be. Support corresponds to parameterizing services and installation as well as migration tasks.

> Level 3: Expert

At this level, operators are in charge of resolving incidents that cannot be processed at the lower levels. They also carry out audits, studies and consulting missions.

Profile examples

Vlad P.

SYSTEM ENGINEER - ADMINISTRATOR

Iancu S.

SYSTEM ENGINEER - ADMINISTRATORUNIX - LINUX - WINDOWS INTERMEDIATE

WINDOWS - UNIX JUNIOR

INTERMEDIATEUNIX - LINUX - WINDOWSAlin F.

SYSTEM ENGINEER - ADMINISTRATOR

Preparation phase

Escalation phase

Operational phase

Reversibility phase

FOLLO

W-U

P A

ND

RE

PO

RTIN

G

Start-up meeting

Competence transfer

Service flow

Competence transfer

3 months

2 months

N m

onths4 m

onths

Call us on++33 2 38 25 30 30to get a customized

quotation

Services offered level 0 level 1 level 2 level 3

User hotLine (incident collection) X

IT service support X X X

User computing equipment X X X X

Infrastructure supervision X X

Core infrastructure X X X

Messaging system administration X X

Maintenance and operation services X X X X

Web hosting services X X X


Offshore - Nearshore Time & Material ContractsServices are provided from our offshore sites in Romania, Moldova or Vietnam, within two types of agreements, in the euro or dollar zone: > Time & Material (also called technical assistance) contracts: with best efforts execution. We offer several types of T&M contracts:




Net rates in EUR per dayService description




Network system audit / Consulting 250 320 370 225 290 330

Server configuration: Windows network administrator 130 185 270 115 165 250

Server configuration: Unix network administrator 140 190 270 115 165 250

Workstation configuration: Network technician 120 160 200 110 140 180

DBA 200 250 320 175 215 260

* Junior: less than 2 years experience * Intermediate: 3-4 years experience * Senior: 5 years experience and more* ADR: net average daily rate in EUR.Unless otherwise stated, all our prices are exclusive of travel and accommodation expenses where applicable.Please, note that prices are subject to modification at any time without prior notice. Only personalised quotations are legally binding.

Offshore - Nearshore TrainingPentalog High Tech offers custom made training programmes on Windows NT, Windows Server, Novell Netware, HP UNIX, Solaris, SCO, Linux, AIX, 3Com, Cisco Routers, IBM, Administration Notes, Exchange.

Success stories

> Lexmark: Oracle DBA

Lexmark entrusted Pentalog High Tech with the administration and optimization of its Oracle customer database, which gathers all necessary production data to manage the activities of all the Lexmark call centres in Europe.

Since 2005, Pentalog High Tech has also taken on the administration of all the company’s Oracle databases in Europe.

Pentalog High Tech is in charge if the following tasks and their daily follow-up:

• Implementing backup plans

• Setting up a reporting database

• Ensuring the availability of the whole production environment

• Updating the datawarehouse environment

• Maintaining certain applications linked to the Oracle database

• Advising the technical team

Contract period: since November 2001

Technical environment: Oracle, Solaris


Pentalog High Tech has set up a range of services aiming at assisting companies whatever their needs and the development level of their network and telecommunication infrastructure may be.

Network quality is essential to increase the value of a company’s information system assets (datawarehouse, business software package, custom applications, groupware... ).

Infrastructure, réseaux et télécomsNetwork and Telecom Infrastructure


Send us yourrequest, we will

answer immediately!

Infrastructure, réseaux et télécoms

Offshore - Nearshore Fixed Price Contracts


• Onsite staffing: our consultants are based in the client's premises.• Remote staffing: our services are provided remotely.• Dedicated team: composed with several developers (3 minimum), one or several testers and a project manager or team leader.

Billing is based upon employee time, reports are provided weekly or monthly.


Net rates in EUR per dayService description

Offshore fixed price (ADR) *

< 50 man days 50 to 300 man days > 300 man days

Network system audit / Consulting 500 425 360

Server configuration: Windows network administrator 230 195 170

Server configuration: Unix network administrator 230 195 170

Workstation configuration: Network technician 170 145 125

DBA 350 310 290* Junior: less than 2 years experience * Intermediate: 3-4 years experience * Senior: 5 years experience and more* ADR: net average daily rate in EUR.

Profile examples

Iancu S.

SYSTEM ADMINISTRATOR - ENGINEERUNIX - LINUX - WINDOWS INTERMEDIATE

WINDOWS - LINUX INTERMEDIATE Adrian G.

SYSTEM ADMINISTRATOR - ENGINEER

UNIX - LINUX - WINDOWS INTERMEDIATE Alin F.


WINDOWS - LINUX - SQL SERVER

JUNIORConstantin S.


UNIX - LINUX - WINDOWS ORACLE - APACHE

INTERMEDIATE Catalin C.


UNIX - LINUX - WINDOWS JUNIORCristian P.


Network and Telecom Infrastructure

www.pentalog.com 6/18




Description

The platform ist hosted in a hosting room where there are numerous national and international telecom operators. Our platform is fitted out with network equipment (firewall, switches) around a blade centre-based architecture. This ensures high evolution capacities so as to be able to integrate new hosting services.

This platform is the core of our infrastructure. The infrastructure supervision and monitoring team is located on several sites to ensure redundancy. These sites are connected to our Data Centre through other access means (Operator VPN).

Services offered

The following services are systematically included in our hosting offers:

• Backup copies of website resources (files and data) for a period of 20 days• Supervision and monitoring of resources to ensure permanent availability• Security services for resources

• A 99,8% availability rate beyond planned actions

Security Regarding security Pentalog High Tech offers the following garantees:

• Double Internet connexion through two providers, optical fibre connection (voice, xDSL)• Secured access to equipements (multiple biometrical controls)• Secured environment (incident, hydrometry, temperature)• Electrical security (uninterruptible power supply)• Internet access through redundant firewall

Hosting solutions

Pentalog High Tech can offer several types of hosting solutions. We adapt to each specific need in the lifecycle of a business tool.

The hosting solutions we offer differ according to the lifecycle stage of your tool (launch, escalation, etc.) and of course according to the criticity level and the control objectives of the client’s technical team.

Pentalog High Tech also offers high availability solutions for critical applications.

The following table presents the various hosting levels we offer.

Pentalog High Tech offers high bandwidth hosting solutions.

We can host high added value services: online databases, streaming contents, documentary search engines, e-commerce websites, online catalogs, mailing-list servers, electronic document management, collaborative extranet, etc.

Our hosting services can be combined with our IT facilities management services.

Managed Hosting Services

Service level Description

Net rates in EUR per month

MutualizedThe application is deployed on a mutualized physical server that also hosts other applications. The client does not have advanced access to the platform but only front-end access (PhpMyAdmin, FTP).

from E 20

VirtualizedThe application is deployed on a platform on which the client has complete access to the system. The operating system is virtualized with others on a mutualized physical platform (VMWare, Microsoft Virtual Server, XEN).

from E 50

DedicatedThe situation is the same as for a virtualized platform but the operating system is installed on the physical machine.

upon request

Stand-aloneThanks to our equipment and location we can set up a fully stand-alone platform offering dedicated access to servers and to all network resources. The client benefits from an infrastructure that meets many different needs.

upon request


Services and rates

Application services

Our competences in application technologies include among others:

• Operating systems: Windows 2003, Linux

• Application servers: ASP.NET, PHP, Mambo/Joomla, Tomcat, JBoss

• Presentation servers: TSE / Citrix

• Databases: MySQL, PostGreSQL

• Other services: electronic messaging, electronic document management, e-commerce

• PCBX-IP (Asterik) …

Pentalog High Tech offers monthly lease-based Microsoft solutions as a service (SaaS). SQL Server, SharePoint, Dynamics are examples of possible solutions.

Please, do not hesitate to contact us for other specific needs.

Optional services

We are also able to cover various additional needs:

• Window backup extension

• Backup provisioning

• Setting up of an operator VPN (xDSL) or dedicated VPN (IPSEC, SSL) to ensure totally secured exchanges

• Integration of advanced services for synchronisation with the client’s information system

• Integration of the physical servers provided by the client

• Additional resources for planned activity peaks

• Application management

• Video streaming

• Redundant platform on our two remote sites (France and Romania) to ensure high level of availability.

Managed Hosting Services

Call us on++33 2 38 25 30 30to get a customized

quotation

Net rates in EUR Monthly lease Service access costs

Server hosting (per unit) 75 E 100 E

Secured Mbps 70 E 50 E

Virtual machine (Linux)* 50 E 100 E

Virtual machine (Windows)* 70 E 100 E

Website hosting (mutualized) 20 E 50 E

Blade hosting 70 E 50 E

Blade leasing upon request upon request

Price per hosted Gb 10 E -

* Virtual machine: 512 Mb memory, 10 Gb hard disk, 10 Gb traffic


Embedded Systems


Embedded Systems offerPentalog is able to support you from the conception/modelling stage until validation testing of products in real conditions:

• Detailed study and drafting of requirements (in English, French)• Detailed functional analysis• 2D/3D design and modelling (AutoCAD, Catia…) of products, subsystems or architectural elements• Electronics design (hardware)• Embedded system programming (Assembler, C/C++, ARM…)• Design and development of management systems connected to products (Java, databases, .NET, C++…)• Validation testing• Testing in real conditions• Solution roll-out• Maintenance of embedded systems

Offshore - Nearshore Time & Material Contracts






Service description



Remote time & material Vietnam ($ zone)

Junior * Intermediate * Senior * Junior * Intermediate * Senior * Junior * Intermediate * Senior *

Chip design 190 270 330 160 235 280 90 140 220

Validation testing 80 125 155 75 110 145 45 70 100

Embedded system developer 180 250 310 150 220 270 90 150 190

Project manager 220 275 400 200 250 380 110 170 210

* Junior: less than 2 years experience * Intermediate: 3-4 years experience * Senior: 5 years experience and more

Profile examples

Victor B.


Zoltan R.

PROJECT MANAGER - DEVELOPERIon P.


Catalin P.

VALIDATION ENGINEER

Pentalog High Tech offers R&D outsourcing services on several levels:

• Participation in the functional description of a product or subsystem• Prototyping• Industrialization• Development

This service range is based on various available skills in several fields of activities (aeronautical and aerospace engineering, multimedia and communications, energy, telecommunications).



Embedded Systems


Success stories

> Parrot: functional validation of Bluetooth products, development of testing tools and embedded applications

Parrot is specialized in technologies using voice recognition and signal proces-sing for embedded and mobile applications, and is a leading company in the field of Bluetooth® communication devices.

Parrot is quoted on Eurolist (Euronext) and holds 25% of the global market shares and 50% in Europe.

Pentalog Technology, the offshore R&D subsidiray based in Brasov, is in charge of quality assurance for Parrot’s Bluetooth solutions.

The team performs industrialized tests on the whole range of Parrot’s cellar equipment, automotive and audio systems and ensures Bluetooth compatibility between those products and latest generation mobile phones.

The assignment started with a team of 3 persons in January 2007, which now includes 25 members who are in charge of the following tasks:

• Mass testing of prototypes before product launch. The results of these tests are published on Parrot’s website.

• Random robustness testing to check the products’ reliability and extreme handling capabilities• Testing new prototypes in order to reach a high level of stability before starting mass tests• Developing the flashing tool allowing to install software versions on different products• Developing several Mass Storage solutions using USB stacks

Contract period: since January 2007

Technical environment: specific Parrot products, latest generation mobile phones


> ST-ERICSSON: embedded system development in the field of mobile telephony

Pentalog Technology (a 50/50 joint-venture with Ausy) has signed a big contract with the semiconductor manufacturer ST-ERICSSON.

Pentalog Technology provides embedded system development services for mobile telephony. 40 engineers will be involved in this project by the end of 2009.

ST-NXP WIRELESS is merging with Ericsson Mobile Platforms in order to offer complete mobile platforms to the main mobile phone manufacturers.

> Technologies used:• Langages: Assembler, Embedded C, C, C++, Java• Processeurs: ARM7 and ARM9• Monitors / real time kernels: VxWorks, pSOS, Nucleus, ThreadX, Linux• Windows Operating Systems: Windows CE, Windows XPE• Tools: Assembler, compiler, linker/locater, profiler (Open source or

Business versions). Tornado, GNU, Eclipse, Microsoft Visual Studio, ARM Developpers Suite

• SDK/Toolkits/Libraries: business or Open Source license• Debug Tool: T32• Electric measurement and digital signal processing tools• Telecom: GSM, GPRS, EDGE• Audio codecs: AMR, MP3, WMA, PCM, WAV• Protocols: IP, TCP, UDP, L2M.

Business Process Outsourcing

2009 Catalog 18/19 2008 Catalogwww.pentalog.com

Offshore - Nearshore Time & Material contractsServices are provided from our offshore sites in Romania, Moldova or Vietnam, within two types of agreements, in the euro or dollar zone:

> Time & Material (also called technical assistance) contracts: with best efforts execution. We offer several types of T&M contracts:





Remote Time & Material Romania (E zone) Remote Time & Material Moldova ($ zone)


DTP, computer graphics 80 110 140 70 100 125

Graphic design, corporate identity 110 140 170 100 125 155

Multimedia - Webmaster 100 120 140 90 110 125

Call Centre (incoming calls) 70 90 130 60 80 120

Call Centre (outgoing calls - data qualification) 70 90 130 60 80 120

Call Centre (outgoing calls - prospection) 100 130 160 90 120 145

Administration (data entry and processing) 70 90 120 60 80 110

Web Marketing 65 85 125 55 75 115

BPO team superviser 105 145 160 85 110 140

BPO project manager 175 195 235 155 175 210

Web Designer 110 140 170 100 125 155

Translations between E 0,052 and 0,19/word between E 0,052 and 0,19/word


Service description

Offshore fixed price (ADR) * Dedicated team (ADR) *

< 50 man days 50 - 300 man days > 300 man days duration > 3 months (ADR)

DTP, computer graphics 220 170 140 90

Graphic design, corporate identity 250 200 170 115

Multimedia - Webmaster 240 210 180 105

Call Centre (incoming calls) 200 160 140 80

Call Centre (outgoing calls - data qualification) 220 160 140 80

Call Centre (outgoing calls - prospection) 240 170 140 90

Administration (data entry and processing) 220 160 140 80

Web marketing 200 155 130 80

Request a free quotation with our price maker on http://www.pentalog.com

* Junior: less than 2 years experience * Intermediate: 3-4 years experience * Senior: 5 years experience and more* ADR: net average daily rate in EUR.Unless otherwise stated, all our prices are exclusive of travel and accommodation expenses where applicable.Please, note that prices are subject to modification at any time without prior notice. Only personalised quotations are legally binding.

Pentalog High Tech designed an exclusive outsourcing mehtodology for companies’ functional processes such as: desktop publishing, graphic design, web design, calls and contact management, accountancy, content management.

19/17

Business Process Outsourcing

2008 Catalog2009 Catalog 19/19www.pentalog.com

> Fields of competences:

• DTP - computer graphics - web design: thanks to our experience in DTP and content production we can create web- and paper-based documents (catalogs, product sheets, technical design, plans, 2D, 3D, computer-mediated communication, corporate identity, graphic charter, logos, etc.)

• Web Marketing: these services include database creation, management and updating, conception of marketing campaigns, creation of newsletters, launch of e-mailing campaigns, web tracking services, web traffic follow-up and reporting.

• Call Center: we offer phone answering services such as customer service, technical support, hotline, switchboard, message taking, and outgoing call services for recruitment, advertisement, quality surveys, prospection, appointments setting, business leads generation, etc.

• Administration - Accountancy - Finance: Pentalog High Tech offers various services such as account reconciliation, bills entry, management of accounts payable, supervision of payments, data entry, file processing, etc.

Profile examples

Tatiana M.

CALL CENTER AGENT

Adrian O.

BPO PROJECT MANAGER

Cristina G.

CALL CENTER AGENT

Irina S.

CALL CENTER AGENT

Rodica L.

BPO PROJECT MANAGER

Sergiu R.

COMPUTER GRAPHIC DESIGNER - BPO - DTP

Are you planning tooutsource a process?

Call us on++33 2 38 25 30 30

Catalog Price 2009 Eur S2

Business

Transcript of Catalog Price 2009 Eur S2