Cat Drew: Situating Service Design within systems: a homelessness example
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1 Homelessness designing services across the system @catdrew_
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Transcript of Cat Drew: Situating Service Design within systems: a homelessness example
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Homelessnessdesigning services across the system
@catdrew_
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Homelessness is going up
Hom
ele
ss a
cce
pta
nces &
Ro
ug
h s
lee
pe
rs
Te
mp
ora
ry a
cco
mm
od
atio
n
Rough sleepers
120,000
100,000
80,000
20,000
0
Increase in homelessness and temporary accommodation
Source: UK Government Homelessness Statistics
60,000
40,000
40,000
35,000
30,000
25,000
20,000
15,000
10,000
5,000
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Homeless acceptancesNo. households in temporary accommodation
@catdrew_
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It is going to get worse
400
300
200
100
0
2011 2016 2020 2026 2031 2036 2041
Predicted number of homeless households, thousands
Source: Heriot-Watt University for Crisis
@catdrew_
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Ella *not real name @catdrew_
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Ella *not real name @catdrew_
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Maggie *not real name @catdrew_
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Homelessness is complex
Relationships & expectations
Multiple complex needs
Income
Housing
Local Government serviceswww.kumu.io
@catdrew_
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1 Working in different levels of the system
National Government
@catdrew_
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Local Government
1 Working in different levels of the system @catdrew_
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Neighbourhood
1 Working in different levels of the system @catdrew_
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2 Working in different prevention stages of the system
Early intervention
Settle
@catdrew_
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Near term prevention
Ally Chatbot
2 Working in different prevention stages of the system @catdrew_
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Crisis prevention
Pathway
2 Working in different prevention stages of the system @catdrew_
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3 Different places in the system
Improving the experience of
the Private Rented Sector
Policy Lab/Snook/DCLG
Co-designing solutions to
affordable housing
Uscreates/BBC Radio4/RSA
Supporting people to
manage debt & income
Uscreates/Newcastle CitySupporting people to
manage debt & income
With the Grain/Ealing Council
Value demand project
Vanguard/Midlothian Council,
Scotland
Built for Zero
Community Solutions, USA
Homeless prevention service
Cyrenians, Scotland
Redesigning Crisis
‘hot-houses’
Crisis/Dartington Service Design
Supportive Housing
Common Ground
@catdrew_
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4 Focusing on values & relationships in the system
Societal expectations
Southwark Council
@catdrew_
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5 Focusing in on reinforcing loops in the system
Stigma
Chris Hindley, Design Museum
@catdrew_
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6 Look at place-based approaches to the system
Battle Creek Homeless
Coalition, Oregon, USA
Manchester Homeless
Charter, Manchester, UK
@catdrew_
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Map & expose the system
Work in different parts/levels of the system
Collaborate with others in the system
Open up your tools/insight to the system
Convene & agitate others in the system
Identify root causes & loops in the system
@catdrew_
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Thank you
@catdrew_
