Cat ® Dealer Product & Sales Support. Cat ® Dealer Support Industry Specific Sales and Product...
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Transcript of Cat ® Dealer Product & Sales Support. Cat ® Dealer Support Industry Specific Sales and Product...
Cat® DealerProduct & Sales Support
Cat® Dealer Support
Industry Specific Sales and Product Support Coverage Parts Distribution Service Tools Training & Training Development Technical Information Product Problem Resolution Application & Installation
Cat Parts Distribution
11 Distribution Facilities in North America that Operate 24 Hours a Day, 7 Days a Week, 365 Days a Year
99.8% of Customer Orders are Shipped Same Day
• 198 Dealerships
• 200+ Countries
• 1600+ Rental Stores
• 1850+ Branch Stores
• 120,000+ Employees
Cat Dealers...
Have Industry and Product Technical Experts
Provide Customer Operation and Maintenance Training
Provide Parts Locally Provide Timely and Accurate Repairs Create Local Customer Relationships Provide Customer Specific Solutions
Cat Dealer Investments
Facilities– Rebuild centers– Parts distribution centers
People– Technical communicators on staff– Application and installation support– Industry sales and product support
experts Technology
– Specialized tooling and equipment– Dynamometers
Cat Dealer Capabilities
Custom Packaging Capability Swing Engines Component Exchange Programs SOSSM Fluid Analysis Technical Information Access
– SIS Web– Engine News/Tech Bulletins
Additional Capabilities/Services
Parts Stocking Levels Spare Parts Stocking Lists Parts Drop Box Locations Customer Consignment Inventory Custom Kitting Custom Training Courses Customer Support Agreements Financing Options
Toromont
Cleveland
Harnish G(NC Mchy.)
Harnish Gp(NC Mchy)
Harnish Gp(T&E)
Holtof CA
Toromont
Toromont
North American Dealer Coverage
Questions?
Information contained in this publication may be considered confidential.Discretion is recommended when distributing.
Materials and specifications are subject to change without notice.CAT, CATERPILLAR, their respective logos, SOS, “Caterpillar Yellow” and the “Power Edge” trade dress, as well as corporate
and product identity used herein, are trademarks of Caterpillar and may not be used without permission.
LESW0018-00 (11/09) 2009 CaterpillarAll rights reserved.