Case Study: Wimberley Veterinary Clinic - Zipwhip€¦ · Case Study: Wimberley Veterinary Clinic...
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Case Study: Wimberley Veterinary Clinic Wimberley, TX Practice Manager Tracy Sheffield is always looking to differentiate her clinic from competitors by staying ahead of the technology curve. The staff at Wimberley Veterinary Clinic were using phone calls and emails to get in touch with clients, as well as a scheduling software called Demand- force. Tracy wanted a more efficient way to two-way text with clients. Wimberley staff need to get in touch with clients for everyday reasons: surgery updates, prescription refills, and medication instructions. They deal with clients who are concerned and distressed about their family pets. The staff do their best to keep clients in the loop when their pet is undergoing a procedure, but they don’t have time to make numerous phone calls. In 2015, the city of Wimberley experienced a major flood. The clinic needed to get the word out that they were open, available, and ready to help. “We had to put up Facebook posts and adjust our site to say we’re open, please call this cellphone,” Tracy said. “It would have been really helpful if I had Zipwhip at the time. You always gotta be ready for the completely unexpected.” “I’m committed to keeping us on the cutting edge, and doing as much veterinary medicine as you can on a smartphone. Zipwhip makes that easier.” - Tracy Sheffield, Practice Manager Zipwhip, a cloud-based texting provider, enables businesses to send and receive text messages from their existing landline and toll free phone numbers. Finally, businesses can communicate with their customers the way they prefer. Daniel Grushkovskiy Text or Call (206) 582-3739 [email protected] www.zipwhip.com Challenges Results After adopting Zipwhip, Tracy says her clinic now saves an hour a day that would have been spent calling or posting on Facebook in the past. Plus, they get to keep their existing phone number; texts go directly to their desktop computer or mobile phone. “Demandforce is limited in it's texting ability and does not meet our needs in that area,” Tracy said. “Zipwhip give us all the texting tools we need. We find a need for both services.” A big benefit is the ability to text patient lab results and surgery updates. “Texting makes people feel better because they know what’s going on,” Tracy says. “They don’t just have to sit there and worry.” Zipwhip’s Picture Texting feature allows clients to send photos of their pets’ injuries to the front desk, to determine if they are serious enough to require immediate attention. The clinic can also send out photos of a sleeping pet after a procedure with a sweet note saying they are ready to be picked up - a gesture that warms peoples’ hearts and boosts client retention. Finally, with the Group Text feature, Tracy can send messages in bulk regarding holidays, clinic closures, and disaster warnings. Zipwhip Veterinary Lady is resting peacefully after surgery. She’s ready to go home!
Transcript of Case Study: Wimberley Veterinary Clinic - Zipwhip€¦ · Case Study: Wimberley Veterinary Clinic...
Case Study:
Wimberley Veterinary ClinicWimberley, TX
Practice Manager Tracy She�eld is always looking to di�erentiate her clinic from competitors by staying ahead of the technology curve.
The sta� at Wimberley Veterinary Clinic were using phone calls and emails to get in touch with clients, as well as a scheduling software called Demand-force. Tracy wanted a more e�cient way to two-way text with clients.
Wimberley sta� need to get in touch with clients for everyday reasons: surgery updates, prescription re�lls, and medication instructions. They deal with clients who are concerned and distressed about their family pets. The sta� do their best to keep clients in the loop when their pet is undergoing a procedure, but they don’t have time to make numerous phone calls.
In 2015, the city of Wimberley experienced a major �ood. The clinic needed to get the word out that they were open, available, and ready to help.
“We had to put up Facebook posts and adjust our site to say we’re open, please call this cellphone,” Tracy said. “It would have been really helpful if I had Zipwhip at the time. You always gotta be ready for the completely unexpected.”
“I’m committed to keeping us on the cutting edge, and doing as much veterinary medicine as you can on a smartphone. Zipwhip makes that easier.”- Tracy She�eld, Practice Manager
Zipwhip, a cloud-based texting provider, enables businesses to send and receive text messages from their existing landline and toll free phone numbers. Finally, businesses can communicate with their customers the way they prefer.
Daniel GrushkovskiyText or Call(206) [email protected]
Challenges Results
After adopting Zipwhip, Tracy says her clinic now saves an hour a day that would have been spent calling or posting on Facebook in the past. Plus, they get to keep their existing phone number; texts go directly to their desktop computer or mobile phone. “Demandforce is limited in it's texting ability and does not meet our needs in that area,” Tracy said. “Zipwhip give us all the texting tools we need. We �nd a need for both services.”
A big bene�t is the ability to text patient lab results and surgery updates. “Texting makes people feel better because they know what’s going on,” Tracy says. “They don’t just have to sit there and worry.”
Zipwhip’s Picture Texting feature allows clients to send photos of their pets’ injuries to the front desk, to determine if they are serious enough to require immediate attention. The clinic can also send out photos of a sleeping pet after a procedure with a sweet note saying they are ready to be picked up - a gesture that warms peoples’ hearts and boosts client retention.
Finally, with the Group Text feature, Tracy can send messages in bulk regarding holidays, clinic closures, and disaster warnings.
Zipwhip Veterinary
Lady is resting peacefully after surgery. She’s ready to go home!
