Case Study: University of Chicago Combines the Power of CA Unified Infrastructure Management and CA...

Case Study: University of Chicago Combines the

Power of CA Unified Infrastructure Management and

CA Spectrum® for Faster Triage and Better Operational Efficiency

Abe Shaker, Monitoring and Reporting Engineer, University of Chicago

Marc Vincent, Lead Command Center Technician, University of Chicago

DO4X116S

DEVOPS – AGILE OPERATIONS

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Abstract

Join IT operations from University of Chicago to get firsthand insights on how to best leverage CA Unified Infrastructure Management and CA Spectrum together as a comprehensive infrastructure monitoring and fault management solution. In this session, the University of Chicago will share key use cases for using the two solutions together and provide tips on how to get the most out of your implementation. The session will also cover some of the benefits that University of Chicago has achieved with the solution set, including faster issue resolution, better operational efficiency and higher availability.

Abe ShakerUniversity of Chicago

Monitoring and Reporting Engineer

Marc VincentUniversity of Chicago

Lead Command Center Technician

THE UNIVERSITY OF

CHICAGO

Abe Shaker

Monitoring and Reporting Engineer

Marc Vincent

Lead Command Center Technician

THE UNIVERSITY

OF CHICAGO

About the University of Chicago

Founded by Rockefeller in 1890

Almost twice as many graduate students to under grads

89 Nobel prize winners

1st Heisman Winner in 1935

(Jay Berwanger)

How We Leverage CA Unified

Infrastructure Management (CA UIM)

Performance monitoring

CDM

URL

Etc.

IT dashboards

Performance reporting

How We Leverage CA UIM

Operations team

Overall system health

Ad hoc performance reports

Monitoring team

Engineer requests

Performance statistics

How We Leverage CA Spectrum

Hardware availability and monitoring

3rd party integrations

Metrics

Alarm counts and types weekly/monthly/quarterly

Hardware availability

Inventory management

How We Leverage CA Spectrum

Operations team

Events from integrations

Alarm reports

Inventory control

Monitoring team

Driving metrics

Availability

Maintenance mode

Benefits of Bringing CA UIM and CA Spectrum Together

Consolidated view

Fault correlation Suppression of all downstream alerts during network events

Inventory syncing


CA UIM’s web interface

Clean modern look

Helps w / adoption of the application

Product development and functionality


Operations team

Efficiency in ticketing

Consolidated views

Simplified reporting

Monitoring team

Experience within the tool

Next Steps

Service and application

monitoring

Leveraging

geographical views

Next Steps

Enhanced monitoring

Tie infrastructure to

business services

What Questions Do You Have?

THE UNIVERSITY

OF CHICAGO


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Case Study: University of Chicago Combines the Power of CA Unified Infrastructure Management and CA...

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