`A new Identity for Mission

Critical EnvironmentsIlja Heitlager, Information Officer

Message to take awayIRM core in Digital Transformation

The average lifespan of companies Is decreasing rapidly. The only to survive is to adapt rapidly, accessto talent by binding experts at theedges resulting in game-changing Collaborations. IRM is key for this.

ABOUT ME

Ilja Heitlager

Information Officer (since 2008)iheitlager@schubergphilis.com

eduScrum (secondary school)STEM and Programming for Girls (primary school)

Husband and DadTriathlon

We are a Dutch outsourcing provider with a focus on IT landscapes that matter., relevant to business and society. Our world is about risk in regulated markets while demanding rapid change and innovation.

MISSION CRITICAL OUTSOURCINGTrust and quality

MANAGING MISSION CRITICAL APPLICATIONS

Partner

1st line

2nd line

3rd line

Partner+

Customer Team

Partner+

Customer Team

Partner+

Customer Team

quality control / self assessment

service / project management

support systems / processes

monitoring / event management

datacenter / network

Model A: Classic approach, in case of vital applications, the law of diminishing returns applies

Model B: Schuberg Philis team approach

Generic IT

Critical direct bankingCosts vs Risk

Critical ApplicationsCosts vs Risk

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CUSTOMER SATISFACTION

7.2

8.7

8.1

8.9 8.9

Customer satisfaction

6.5

13.2

30.4

42.5

56.0 56.1

Revenues in € million

40

65

101

150162

175

FTE

2004 2006 2008 2010 2012 2013

© GIARTE

50 55 60 65 70 75 80 85 9030

40

50

60

70

80

90

Standard delivery

Non-s

tandard

delivery

Capgemini

Atos

T-Systems

Fujitsu

BT

HPIBM KPN

SATISFACTION SCORES – MARKET OVERVIEW (IM)

Schuberg Philis

ASP4all

Cegeka

Centric

Detron

Imtech ICTJitscale

OGD

Pink Elephant

Simac

Valid

OrdinaCGI

Sogeti

CLOSED ENTERPRISE

Customers and Users

Primary IT Landscape

CLOSED ENTERPRISE

Customers and Users

Primary IT Landscape

Management IT Landscape

CustomerIT Staff

Dedicated Mission Critical Environment

SBP

SBP Employees

INTEGRATED ENTERPRISE

Customers and Users

Primary IT Landscape

Management IT Landscape

CustomerIT Staff

Dedicated Mission Critical Environment

Corporate headquarters

CorporateIdentities

SBP

SBP Employees

LOVE

LEADERSHIP

OUT OF YOURCOMFORT ZONE

VULNERABILITY

CUSTOMERS

ALIGNMENT OFSTRENGTHS

CHEMISTRY OF RELATIONSHIPS

GAME CHANGING COLLABORATION

OUR PROMISE

WHOLE WORLDOPPORTUNITIES

EXPONENTIALTECHNOLOGIES

FEARLESSLEARNING

CONNECT

ONE INFRASTRUCTURE

OpenAM, Access Management

IIQ, Access Governance and IDM

Splunk, (Access) Log and SIEM

SAS, 2nd Factor

CUSTOMER CONSUMERS

CUSTOMER EMPLOYEES

CONNECT USERS

SBP ENGINEERS

• VOLUME

• BACKOFFICE

• CUSTOMER IT• PARTNERS

• Office APPS• Admin Access

FOUR LEVELS IDENTITES

ENABLING WITH CLOUD

HA ProxyHA Proxy

OpenAMGateway

OpenAMGateway

JiraAPP

Legacy infra

OpenAMGateway

TokenService

OpenAMGateway

OpenAMService

Stack A

OpenAMGateway

OpenAMGateway

JiraAPP

SDN Gateway(Nicira)

Stack B

MULTITENANCY

HA ProxyHA Proxy

……..

OpenAMGateway

OpenAMGateway

JiraTENANT A

True Multitenant

OpenAMGateway

OpenAMGateway

JiraAPP

OpenAMGateway

OpenAMGateway

JiraTENANT N

Island per tenant (thanks to Chef Automation)

Port: 4000 Port: 40NN

Allow us to setup a true multitenant service layer• One infrastructure for all• Add (scaling and HA) services at rapid pace (sprinkle those proxies like sand)• Cloud, Configuration Management and Software Defined Networking helps

Have multiple policies per customer• Ip restrictions• Client certificates• 2nd factor: PKI/OTP (Hard/Soft/SMS)• About to go OpenID for enterprise

Have different policies per device• Workstation• Mobile devices• Kiosks

CAPABILITIES

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Ask your core software developer

• and you might get a transaction system

Ask your frontend developer

• and you might get share buttons

None of the stuff about things, context, identity attributes and adaptive access

• IRM requires a middleware infrastructure to integrated identity providers

While banks are still trusted more (51%) with our personal data as opposed to

social networks (21%) (Orange – feb 2014)

OPPORTUNITIES AT THE CONSUMER SIDE

INTEGRATED ENTERPRISE

Customers and Users

Primary IT Landscape

Management IT Landscape

CustomerIT Staff

Dedicated Mission Critical Environment

Corporate headquarters

CorporateIdentities

SBP

SBP Employees

INCREASING COMPLEXITY, IDENTITY CRISIS

Customers and Users

Primary IT Landscape

Management IT Landscape

CustomerIT Staff

Core Mission Critical Environment

Corporate headquarters

CorporateIdentities

SBP

SBP Employees

SBP Shared Services

INCREASING COMPLEXITY, IDENTITY CRISIS

Customers and Users

Primary IT Landscape

Management IT Landscape

CustomerIT Staff

Core Mission Critical Environment

Corporate headquarters

CorporateIdentities

Saas/Cloud Services

Saas/Cloud Services

SBP

SBP Employees

SBP Shared Services

DevelopersPartners

DevelopersPartners

DevelopersPartners

P1

CustomerIT Staff

SBP Employees

DevelopersPartners

INNOVATION ON THE EDGES

Innovation happens at the edges

• Dynamic Intelligence

Business will survive through game changing collaborations

• Adaptive

These are outside your company

• Perimiter less

OPPORTUNITIES AT THE ENTERPISE SIDE