Case Study Pierce County - Summary by GoLeanSixSigma.com
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Transcript of Case Study Pierce County - Summary by GoLeanSixSigma.com
![Page 1: Case Study Pierce County - Summary by GoLeanSixSigma.com](https://reader030.fdocuments.us/reader030/viewer/2022032616/55a801621a28ab974d8b45fc/html5/thumbnails/1.jpg)
Case Study: Pierce County Procurement Streamlines Contracting &
Procurement ProcessesUsing Lean To Standardize Processes
By: Julie Griffin, Project Manager, Department of Public Works & Utilities
Summary by:
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Public Works & Utilities (PWU)
• used to have its own contracting and procurement processes
• sought to streamline its work
• combined Lean principles and best practices to eliminate invoice processing delays and approval times
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• One standard invoicing process replaced seven processes
• One standard process for assigning work replaced eight processes
• One standard process for procuring and managing small works contracts replaced eight processes
Department Establishments
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Process Improvement Techniques Used
• Work flow mapping
• Root cause analysis
• Brainstorming
• Voice of the Customer (VOC)
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Improving Completion Rates & Reducing Errors
• The team also
• reduced the amount of repeated work
• began creating requests for proposals and amendments correctly the first time from 50% to 90-95%
• launched the implementation phase of the contract management review initiative
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