Biotech Giant Enhances Laboratory Mobility and

Response Time through Instrument Monitoring App

Life Sciences | Global Healthcare Company

Our client is a global leader in Diagnostics. The company provides diagnostics solutions, instrument

systems and tests to some of the largest medical laboratories in the world. Its modular analyser

instruments are designed to optimise test execution in high workload laboratories, and are critical to the

company’s research and development of medical solutions.

Aiming to accommodate the fast-evolving digital needs of its customers, the client needed a mobile

product that would provide real-time data on the status of the analyser systems and enable lab personnel

to remotely monitor the working condition of these systems from different areas of a laboratory.

The Business Context

The project goal was to create a highly-responsive,

multi-platform mobile solution that allows lab

managers, assistants and technicians to be

connected to their laboratory instruments at all

times. Because of iQuest’s long-standing

collaboration with the client, our Mobile Solutions

team was quickly able to propose a solution that

not only took into consideration all the technical

requirements, but also gave special attention to

the User Experience. This meant that in order to

ensure a fast user adoption the team had to

design an application which focuses as much on

the user experience and interaction as it does on

meeting all the system integration and

development needs.

iQuest ensured a high-quality of service by using a

comprehensive development environment

consisting of JIRA, Confluence, GitHub, and a

The Solution

Life Sciences | Global Healthcare Company

Life Sciences Case Study

custom-made automated crash reporting and

logging system. End-user acceptance testing was.

performed before the official release, with iQuest

also providing functional, system, integration and

performance testing.

The end product turns mobile devices into remote

viewers for connected instruments. It allows

operators to check the system status, manage daily

instrument setup and receive alarms and

notifications, while away from their workstation.

The application communicates with the Control

Unit over wireless LAN and periodically

interrogates for updated data on the overall

system statuses, module statuses and reagent

statuses. It also features authentication based on

user credentials and allows for alarm push

notifications for critical events, categorised by level

of severity.

The Business Impact

Life Sciences | Global Healthcare Company

Life Sciences Case Study

With the distribution of the application within its network of laboratories worldwide, the client was able

to adapt to the changing environment in which its customers operate. The new app is not only a

powerful tool for customers, but also a valuable addition to the company’s long-term client-service

strategy.

Key Benefits:

Constant access to real-time information

ensures issues are detected early-on,

securing service continuity.

Early Detection

A clear visual design and intuitive

navigation gives users a quick overview

of relevant information.

User Experience

Users can provide immediate response in

case of malfunction, keeping down times

to a minimum.

Quick Response Time

The application guarantees high

proactivity in preventing future failures,

lowering financial risk.

Predictive Maintenance

Copyright 2015, iQuest Group. All rights reserved. All rights reserved. No part of this document may be reproduced, stored in a retrieval system,

transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the express written permission from

iQuest. All other product names, service marks, and trademarks mentioned herein are trademarks of their respective owners.

iQuest is an independent, global IT services and solutions provider that for more than 17 years has been delivering

first-class software solutions to leading companies in Life Sciences, Telecom, Transportation, Financial Services, and

Energy. With a growing international presence, iQuest provides a full range of software development services,

integration services, and software products, all of which rely on the latest commerce, cloud, big data, and analytics

platforms.

Headquartered in Germany, iQuest currently employs more than 600 people, distributed across delivery centers in

Romania, as well as local and affiliate offices in Europe, the US and Asia.

www.iquestgroup.com

About iQuest