How CMS enabled a leading Insurance Provider to ride the Cloud wave, providing an exceptional digital experience

• Practitioner Experience in IT Infrastructure Services space and Cloud – Piloted already and found success.

• Proven capability of Managed Services - Risk mitigated approach where public cloud provider would not extend the services or has limited services.

• Provision of solution through right set of people, processes and predictive support.

One of the leading life insurance players in India serving millions of customers.

Key tenets of our Services include –

A. Provisioning of new Virtual Machines in Cloud

B. OS hardening as per security policy defined by customer standards

C. Installation of Patch/Packages/Service Pack, additional configuration at the OS Level

D. Configuration , Troubleshooting, Support on Windows Server for the finalised Platforms

E. Communication and coordination with OEM to get the problem resolved

F. Troubleshooting & RCA for platforms

G. OS (Windows & Open Source) and Databases administration

H. Act as a primary interface to Vendors during the Troubleshooting

Benefits

• Service Management

• Quality Assurance

• Deploy

• Operations

• Service Support

• Process Development

• Service Provider Coordination

• Project Management

• Knowledge Management

• Standards

A strong tool support is needed to have an integrated view of the ITSM, Monitoring and Provisioning tools and for maintenance and upkeep of the Cloud Lifecycle Management.

CMS provided a tool based and skill based support center to have an integrated view of the ITSM, Monitoring and Provisioning tools and held responsible for maintenance and upkeep of the Cloud Lifecycle Management with Service Management and Service Desk.

The Customer

Business Need

Solution

Why CMS

Why CMSCMS believes most Enterprise Data Centers will transform into Cloud based Data Centers in the near future. Enterprise Data Centers will be virtualized at all levels and the underlying hardware is also poised for significant changes in the next few years. Alternately, Enterprises could use third party Cloud providers and build Virtual Data Centers on the Cloud. Keeping this in mind, CMS is enabling enterprises become Cloud-enabled by providing insights into some of the key factors of cloud adoption through consulting for workload management, building and enabling roll out of Clients’ Cloud roadmap and managing the Cloud infrastructure from our Cloud Support Center.

Some of the key tenets of our approach include:

• Focus on maximizing the existing investments and building a progressive roadmap to Cloud that uses business insights on consumption and utilization.

• Practical approach to implementation through a staggered, low-risk approach.

• Leverage our partnership and knowledge of leaders in the Cloud space such as Amazon, Azure, etc.

• Focus on Governance, Risk and Compliance

About CMS IT Services Japan

With a 37 years of leadership journey in India and with a strong legacy of IT Infrastructure, Application, Security services and adopting emerging technologies like Mobility and Cloud, CMS has established its footprint in Japan. Through a strong Japanese speaking team backed by a robust offshore support structure, we are supporting the key business development projects and managing the entire IT infrastructure portfolio for one of our customers in Japan.

CMS IT SERVICES Pvt. Ltd. | No.236, Electronics City, Phase 1, Bangalore-562100, Karnataka.

People

• Certified teams, who understands the concepts of DEVOPS cross functional processes would deliver more productivity and improve the availability of services in Azure.

• This set of teams would participate with the development, testing and infrastructure teams to improve the services in the scope for operations and standardize.

• Plan and execute as per the agreed decisions for betterment of operations.

Processes

• Simulation of the transaction on regular intervals for compliance of acceptable level of performance and suggest the feedback to the stakeholders, plan for improvement measures on operations.

• Process metrics are focused on improving the ratio of Cloud administrator: Cloud assets through script automations with tools available and advanced methods of operations of cloud as applicable.

• Suggest with facts on miniaturization and optimization of application images for optimized use of cloud infrastructure and expended services.

Predictive Support

• Proactivity in predicting usage patterns, providing inputs to the stakeholders.

• Proactivity aims to provide resilience requirements document to the stakeholders.

Contact Us

inquiry@cmsitservices.com

91 80 3043 0300 / 400