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How Partners Healthcare , a Worldwide Leader in Radiology Medicine, uses Microsoft BI to Improve Patient QualityMitch Ocampo, Practice DirectorBITadvisors Microsoft Practice
SESSION CODE: BIC205
About Me Practice Director for Microsoft Business Intelligence at BITadvisors 15+ years in software, database, and architecture Former Practice Leader in the East for EMC Global Services Hobbies: Skiing, Lacrosse, Foosball
Who Is Partners Healthcare? Healthcare partnership founded by Brigham and Women's and
Massachusetts General Hospital Integrated health-care system offering patients a continuum of high
quality care Specialty Physicians Community Hospitals Academic Medical Centers
Major Teaching Affiliate of Harvard Medical School
Who Is Massachusetts General Hospital? 900-bed facility in the heart of Boston, MA Founded in 1814, the 3rd oldest hospital in the US and the oldest and
largest hospital in New England Consistently ranks as Top 5 hospitals in the Nation by US News and World
Report
Who is MGH - A Research Powerhouse Conducts largest hospital-based research program in the United States Annual research budget of nearly $550 million This funding drives discoveries and breakthroughs in clinical research
translating into new treatments that transform patient care An Emphasis on Teaching
Oldest and Largest Teaching Hospital for Harvard Medical School Showcase talent and innovation on international levels Influencing the healthcare industry through next generation leadership
Who is MGH - Setting the Bar for Quality and Safety Institute of Medicine – 6 Tenets
Safety Timeliness Effectiveness Efficiency Equity Patient Centeredness
Improving Patient Quality for: 47,000 inpatients 1.5 million outpatient visits 83,000 ER visits
The Project - MGH’s Goals Excelling as Premier Imaging Department
Create best practices Showcase talent and technology Influence industry vendors
The Project - MGH’s Goals Safety and Regulatory Requirements
Adhere to quality and safety programs Track compliance Identify trends and act on the trends
Hand Washing Universal Protocols
The Project - MGH’s Goals Strategic Planning
Where are we gaining or losing business and why How can we serve patient population and referring physicians
Tactical Operations Resource productivity Technologist productivity Physician productivity
The Project - MGH’s Goals Research
Image utilization & trends Reporting of results and findings Research patient care
Impact of imaging Correlation of findings
The Project - Challenges
Multiple data-sources Multiple versions of truth Hard to gain access and use data Resource bottleneck for report writers
The Project - Technology Decisions Build?
Radiology centric view of the world Cost vs benefits of owning the technology IMAP
The Project - Technology Decisions Buy?
Cost of Product/solution Missing functionality Cost of Consultants
The Project – MGH Roles and Responsibilities Requirements Definition Determine the look and feel of dashboard Determine how to fill the “quadrants” of the dashboard Develop graphs and scorecards
The Project – BIT Roles and Responsibilities Build The System Accelerate Dashboard Design and Development Knowledge Transfer on product features, bells, and whistles Implement Security
Dashboard Security Server Security
Complete and integratedBI and PerformanceManagement offering Agile products that adapt tohow your need the informationBuilt on a trusted partof your IT backbone
Improving organizations by providing business insights to all employees leading to better, faster, more relevant decisions
Microsoft BI Vision
Team BIOur Context
BI Solution created by power user. Context is for a small team & it’s
managed on a server.
Personal BI Organizational BIMy Context
BI solution created by user. Context is only for user & exists
as document.
The Org’s Context
BI Solution created by IT, Established corporate context & is reusable,
scalable and backed up.
The Business Intelligence Continuum
Strategy Driven
Business
Compliance & Risk
Management
Consistent Measurement & Rewards
Innovative Organization
Local Decision Making
EmpoweredAligned
SQL Server 2008 R2 extends reach from organizational BI to team and personal BI
Search Collaboration Content Mgmt
Integrated Solution Architecture
Dashboard
DeliveryData Mining
Reporting
Scorecard
Analysis
Data Management
Data Load / Transform / Enhance
LOB Application
Multidimensional / UDMDatabase
Enterprise Reporting
PerformancePoint Services
‘FastTrack’
Healthcare Organization implements Microsoft BI to Improve Patient Quality
The Challenge Lack of standardized reporting platform No optics into patient care across departments Desire to forge enterprise data across levels and divisionsSolution Division wide dashboard measuring Patient Care across 7 distinct areas including Safety, Timeliness,
Efficiency, Customer and Patient Satisfaction. Systematic process for loading data from disparate systems Custom dashboards and scorecards for easy consumption by managers and executives Custom .NET Integration with existing applications and tools. Benefits / Impact Optics into patient care across the entire division. Single source of truth for physician data creating friendly competition Standardized metrics – now comparing apples to apples Hand Hygiene Compliance affecting Infection Rates
Healthcare Organization implements Microsoft BI to Improve Patient Quality
What Have We Learned BI Projects with Microsoft Tools are Manageable BI has a Maturity Model – Organizational > Team > Personal User Accountability and Collaboration is Key
Future Roadmap SharePoint 2010 POC for SharePoint Insights Moving to SQL Server 2008 R2 and Transparent Data Encryption Silverlight, Visual Studio 2010, and Virtualization using Hyper-V Render for Enterprise Search and Business IntelligenceIT Strategy / Objectives "We want to integrate BI into everything we do"
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© 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to
be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.