Case Study - Black Marble Ltd. · collaboration with SharePoint On-Premises The Medical Protection...
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Transcript of Case Study - Black Marble Ltd. · collaboration with SharePoint On-Premises The Medical Protection...
Improving user engagement and document collaboration with SharePoint On-PremisesThe Medical Protection Society Limited (www.medicalprotection.org), also known as MPS is a world-leading protection organisation for doctors, dentists and healthcare professionals, protecting and supporting the professional interests of more than 300,000 members around the world. Membership provides access to expert advice and support together with the right to request indemnity for any complaints or claims arising from professional practice.
Business NeedsThe Medical Protection Society has a team of knowledge advocates ready to respond to their members’ queries. They had found that their existing knowledge management system was increasingly not fit for purpose – the user experience was not good. MPS made the decision to go out to tender for a better solution, looking specifically at something that could be delivered using Microsoft SharePoint.
Through their tender process, they received 5 viable responses, and shortlisted to 2, including Black Marble.
Why Black MarbleBlack Marble had previously worked with MPS, on more than one successful project, so when the Tender process started, we were invited to submit a response. Through the competitive process, we were shortlisted and ultimately awarded the contract.
MPS’ teams of business and technical experts all agreed that Black Marble’s skillset, and proposed solution, was the best fit for the project. They were impressed with our 10+ years of experience working with SharePoint, as well as with our team of internationally recognised experts. Plus, MPS were impressed with the flexibility provided by Black Marble’s team, working to ensure the proposed solution met their needs.
The main requirement was for a browser-based knowledge management solution that could be easily accessed by staff in multiple locations. The solution had to contain strong document management, record management, workflow and search capability to which Black Marble proposed a SharePoint solution to meet MPS’ business needs.
As with all our SharePoint engagements, Black Marble ran a series of workshops with MPS to discuss the information architecture, user experience design, governance, compliance and implementation plan. These workshops formed the plan, processes, and surfaced the information needed to successfully implement the system. The workshops involved a mix of technical and business users, and our consultants brought the right level of tech and non-tech approach to produce detailed requirements. It helped that the MPS team already had a clear idea of what they wanted.
Black Marble then moved forward with the implementation of the agreed information architecture, theming and responsive design, and custom development. After the configuration and installation of the SharePoint solution was complete, various failover testing and disaster recovery procedures were discussed and implemented with MPS. With all the fundamental aspects of the solution in place, Black Marble then proceeded with the migration of selected areas of content from the old Alfresco solution being used by MPS.
Solution
Knowledge TransferenceThroughout the project MPS took part in Knowledge Transfer, having appointed SharePoint Champions from both the technical and business side, they were able to share this knowledge with the wider business in order to support them with fixes, testing and using the platform.
In addition, for the data migration, an MPS consultant worked closely with a Black Marble consultant to ensure a smooth transition and was commended as an approach.
Benefits
Black Marble was a known quantity, having previously worked well with MPS.
Our workshop approach was well received and delivered clear requirements.
The iterative design approach ensured MPS crucially received the desired user interface and user experience to engage their users.
Black Marble provided the full range of skills within one organisation: planning, designing, testing, deploying, project management and support.
Black Marble provided custom development to meet MPS’ unique business needs.
TestimonialsWorking with Black Marble was, once again, an excellent experience – they have the full suite of skills we needed in-house to address all our needs, from requirements
gathering, to design, deployment, delivery and support – a one-stop shop for all things SharePoint.“
Lee Allott, Senior Project Manager, MPS
“It was great to work with a customer who can see the benefit of a full SharePoint
planning engagement, utilising the Black Marble spectrum of skills – from consultants and designers, to testers and project managers, through developers and the support
team – MPS benefits from our full range of knowledge and skills.““
Andy Dawson, SharePoint Consultant and Chief Information Officer, Black Marble
www.medicalprotection.org
Headquarters:Victoria Place, Leeds
Company size:
501-1,000 employees
+44 1274 300 175 [email protected]
