Smart Public Services with Web-based

Government-to-Citizen Platform

Public Sector | AJOFM Sibiu

As part of the National Agency for Employment, the County Agencies for Employment (AJOFM) provide

employment services for the Romanian labour market, significantly contributing to the increase of the

number of employees.

Facing long walk-in office waiting lines and piles of printed paper, AJOFM sought to improve the

efficiency of the administrative procedures for both citizens as well as public institutions. Therefore

AJOFM needed a way to streamline operations and provide citizens with a higher quality of service.

Achieving immediate and flexible service delivery implied creating a dynamic and powerful web-based

platform.

The Business Context

Citizens expect instant

service delivery, an attitude

that has become a way of

life. With iQuest's strong

expertise, we managed to

build a portal that meets

their needs and fulfils our

ambition by considerably

simplifying the social dialog

on employment and training

of the workforce on the

Romanian labour market.

Gabriela Teodorescu

Project Manager,

Public Employment Service

AJOFM Sibiu

The 5 AJOFM agencies increase the mobility of public services and

improve citizen experience with the government by providing

more transparent employment programs. Besides high cost and

time savings, the important advantage of the portal is that citizens

receive immediate and efficient service deliveries.

Compared to the conventional approach of

public institution services, AJOFM’s web-based

system empowers public servants and citizens

to interact in a more dynamic way.

The e-Government portal increases the value of

public services by allowing applicants to

complete tasks more quickly, discarding the

bureaucracy that spans over the entire network

of agencies. Besides its capability to completely

tailor its services to user needs, what broadly

defines the application is the transparency of

the entire administrative process and the high

flexibility due to its mobile access.

The tool’s interoperability provides efficient

internal and external control of the requests by

cutting down the number of journeys and

mailings, saving costs and staff time as well. By

offering accurate and updated public

information, alerts and data concerning

workplaces, the 5 employment agencies ensure

professional services and build a trustworthy

relationship with the users.

Focusing on making citizen service bureaus

more flexible, the portal ensures cost-effective

task fulfilment, increasing the social and

economic condition of the end-users.

The Business Impact

Public Sector | AJOFM Sibiu

Software Services Case Study

Starting with the consultancy and concept

architecture, iQuest developed an application

that provides self-service platforms for five

County Agencies in Romania: Sibiu, Satu-Mare,

Hunedoara, Dambovita and Vaslui, upholding

the shift towards a full set of e-Government

services.

The web-based system enables users to access

the portal from a device of their choice:

personal computer, mobile phones or one of

the new 43 touch screens installed at agency

locations. The app’s distinctive services target

several groups of users, guided and

counselled through nine units: My Account, e-

Urn, e-Info, Alerts, e-Scholarship, e-

References, e-Employment, Electronic Visa,

Control Panel.

By integrating the system with the text-to-

speech technology developed by iQuest, we

obtained a complex and user-centric platform

that eased the communication process with

end users.

The specialised modules have been developed

in an open source framework, to build an

interoperable, authenticated and secure portal,

by addressing all aspects of security including

people, processes, technology and content.

The Solution

Simplified Employment

Processes

Flexible and Immediate Public

Self-Services

Key Benefits:

Efficient and Proactive Service

Delivery

Effective Processing of Large

Volumes of Data

Copyright 2015, iQuest Group. All rights reserved. All rights reserved. No part of this document may be reproduced, stored in a retrieval system,

transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the express written permission from

iQuest. All other product names, service marks, and trademarks mentioned herein are trademarks of their respective owners.

iQuest is an independent, global IT services and solutions provider that for more than 17 years has been delivering

first-class software solutions to leading companies in Life Sciences, Telecom, Transportation, Financial Services, and

Energy. With a growing international presence, iQuest provides a full range of software development services,

integration services, and software products, all of which rely on the latest commerce, cloud, big data, and analytics

platforms.

Headquartered in Germany, iQuest currently employs more than 600 people, distributed across delivery centers in

Romania, as well as local and affiliate offices in Europe, the US and Asia.

www.iquestgroup.com

About iQuest

Founded in 1992 and headquartered in Bucharest, Romania, the County Agencies for Employment are decentralised

territorial structures that operate as part of The Romanian National Agency for Employment.

With 42 County Agencies AJOFM increases employment through policies and programs implemented and

coordinated on the regional labour market.

www.anofm.ro

About AJOFM