All text and Design Copyright (C) 2010 ePocket Solutions AS. ePocket Handyman is a Trademark of ePocket Solutions AS. All

ePocket Solutions AS - Tlf.: +47 22 79 76 00 - Sandakerveien 64 (See map) - 0484 Oslo

ProductsLargeEnterprises

SmallBusiness Support Partner About ePocket

DORMA, the global supplier of door technology products and systems, chose Handyman from ePocket Solutions when they wanted to reduce administration complexity. They especially focused on standardizing order processes worldwide, hence the choice of a standard mobile solution such asthe ePocket Handyman.

Dorma was looking for a standard solution, not for a project solution. During the selection process the company carried out an in-depth market analysis, which resulted in thedecision to choose Handyman. The key factor behind the decision was fast implementation and a large number of users.

Dorma had already been using Handyman since 2004 in Norway. The service manager wanted to reduce paperwork, centrally control and standardise the process of installation,maintenance and repair. To accomplish this and professionalise the mobile service management, it invested further in Handyman.

Currently around 40 service technicians, performing service orders for automatic doors and door closing systems at Dorma, use Handyman. Two service coordinators centrally distribute the orders. Immediately after synchronisation, the service technician receives the work order on his Handyman PDA. He is able to register work hours, material demands/usage and maintenance reports on site. Using the Handyman checklists, the technician is guided through the service process ending with the customer’s signature. After synchronisation of the completed order, Dorma can initiate the invoicing process immediately. 

Handyman facilitates coordination management in both the office and on site by enabling the status of orders to be visible in the Handyman Resource Planner module andgiving technicians access to accurate order information on site.  Handyman Service Cockpit enables the service manager to effectively lead service staff.

The service technician benefits from customised checklists and service protocols. Handyman leads them step-by-step through the repair or maintenance orders and asks them to enter relevant data. The checklist function has laid the foundation for new innovative workflows within Dorma service management. For example, the company usesstandardised checklists to document the base installed in the field. This provides the ability to create customised service offers for door systems or external products, directly to the customer on site. The checklists can be created and managed very easy with a flexible editor. This enablesservice managers to respond quickly to market changes and easily implement new service processes.

Advantages realized by DORMA using Handyman

  A 20% increase of productivity from the service managementReduced amount of paper in dispatching, administration and on site for the techniciansStandardization of the service processStandardized service- and maintenance reports, which will be used worldwideClearly arranged and simplified reporting of service performanceImproved service quality 

 

“After extensive market analysis, Dorma decided to go for Handyman from ePocket Solutions,” says Markus Fournellof Dorma. “It was crucial that Handyman offers a standard solution with high usability developed with technicians in mind.  Handyman is a real alternative to paperwork. Technicians can easily create order related documentation and the photo function helps simplify this process.Additionally it’s helping administration with accommodation and warranty requests."

 

 

 

DORMA chooses the standard mobile solution Handyman

 

Login

Page 1 of 1DORMA chooses the standard mobile solution Handyman

5/31/2010http://www.epocket.no/index.php?option=com_content&view=article&id=244%3Adorma-chooses-the-standar...