UPenn Builds Custom App in a Week to Support Research Lab’s Unique Business Functions
CASE STUDY 2014 - Tomáš Bukovský: Create unique functions, even if it is not easy
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Transcript of CASE STUDY 2014 - Tomáš Bukovský: Create unique functions, even if it is not easy
![Page 1: CASE STUDY 2014 - Tomáš Bukovský: Create unique functions, even if it is not easy](https://reader038.fdocuments.us/reader038/viewer/2022110310/559aa1f31a28abbf508b4579/html5/thumbnails/1.jpg)
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CREATE UNIQUE FUNCTIONS, EVEN IF IT ISN'T EASY.
Tomáš BukovskýPeckaDesign
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BAUSHOP.CZ BUILDING MATERIAL ONLINE STORE
Old website New website
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HOW TO DELIVER THE GOODS TO THE CUSTOMER?
www.swapmeetdave.com
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HOW MUCH WILL THE DELIVERY COST?
• Big exit rate on the Delivery page (almost 20%) • Bigger orders people don’t purchase online, but via phone • High percentage of cancelled orders • Customers haggle over the price of delivery
Old website www.baushop.cz without delivery price
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CUSTOMER HAS TO KNOW THE DELIVERY PRICE. WHAT DO WE NEED TO KNOW?
Place (GPS / ZIP)
Weight
The cheapest shipper?
SizeAre there all the
products?
Where will we ship from?
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IT WAS HARD WORK
•Unify pricelists of shippers. •Calculate all the matches of branches and shippers.
•Over 150 working hours
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FURTHERMORE, JUSTIFY THE DELIVERY PRICE. IT SEEMS TO BE HIGH.
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RESULT
Exit rate from Delivery page
20%before
after
9%
Orders via phone decreased
Online order over
50.000 CZK not rare
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RESULT GENERAL DATA (YEAR-ON-YEAR)
Conversion rate
1.1%before
after
1.4%
Revenues
+102%
Average order value
+26%
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RESULT
Number of mistakes in delivery calculation
0
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CONCLUSION
Put money into your website and into the special features which are useful for customers.
Future plans: Possibility to set date and time of delivery Express shipping in Prague and Brno (within 3 hours from purchase) First rate shipping incl. unload of the material
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THANK YOU
Tomáš Bukovský
Questions? e-mail: [email protected]
Twitter: @tomasbukovsky
On www.baushop.cz is much more features like this. Try it.