Case Questions for Contact Utilities and IDEO Service Design
1
Contact Utilities and IDEO Service Design Key questions/considerations What is the operations strategy of Contact and Ideo? Why is operations excellence fundamental to strategic success? What are the strategy’s of each organization? How did the firm’s operations strategy reflect overall strategy? How do the requirements of the market influence the firm’s operations strategy? How can the intrinsic capabilities of an operation’s resources influence operations strategy?
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Case Questions for Contact Utilities and IDEO Service Design
Transcript of Case Questions for Contact Utilities and IDEO Service Design
Contact Utilities and IDEO Service Design
Key questions/considerations What is the operations strategy of Contact and Ideo? Why is operations excellence fundamental to strategic success? What are the strategy’s
of each organization? How did the firm’s operations strategy reflect overall strategy? How do the requirements of the market influence the firm’s operations strategy? How can the intrinsic capabilities of an operation’s resources influence operations
strategy?
