Case Presentation: Creating Personas for an Intranet project
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Creating Personas for an Intranet -a case study from the SOS Children Villages Intranet project Software 2009 Eli Toftøy-Andersen User Experience Advisor, Steria AS
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Transcript of Case Presentation: Creating Personas for an Intranet project
Creating Personas for an Intranet -a case study from the SOS Children Villages Intranet project
Software 2009
Eli Toftøy-AndersenUser Experience Advisor, Steria AS
© Steria Eli Toftøy-Andersen, Steria AS
About SOS-Children Villages
SOS Kindergarden Assomada, Cape Verde. Photo: SOS-barnebyer
© Steria
The Intranet project
Eli Toftøy-Andersen, Steria AS
SOS Children Village Cebu, The Fillipines.Photo: SOS-barnebyer
© Steria Eli Toftøy-Andersen, Steria AS
Only 50 employees. Why create personas
at all?
© Steria
Tools
Eli Toftøy-Andersen, Steria AS
© Steria Eli Toftøy-Andersen, Steria AS
How the personas were created
© Steria Eli Toftøy-Andersen, Steria AS
Personas 1: Karianne from Marketing
© Steria Eli Toftøy-Andersen, Steria AS
Personas 2: Elfrid from International Programmes
© Steria Eli Toftøy-Andersen, Steria AS
Personas 3: Sebastian, Controller
© Steria Eli Toftøy-Andersen, Steria AS
What worked
The personas were included in
Presentations
The Prototype
Questions asked
Usability test recruitment
© Steria
What to do better next time
Print them out,
put them up on the
wall…
Eli Toftøy-Andersen, Steria AS
© Steria Eli Toftøy-Andersen, Steria AS
Simple method
Was this a waste of time?
© Steria Eli Toftøy-Andersen, Steria AS
Simple method
Was this too simple?
© Steria Eli Toftøy-Andersen, Steria AS
Just Do it…SOS Children Village in Kaki, UgandaPhoto: SOS Children Villages
© Steria Eli Toftøy-Andersen, Steria AS
Contact details
Eli Toftøy-Andersen,User Experience Consultant,
Steria
www.steria.no
www.brukskvalitet.no
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