Want to collect more money faster, easier, and with less frustration than ever before? Join your fellow collections professionals for an amazing day of discovery and rejuvenation!

Get today’s mostsuccessful, creative

solutions forcollecting the

money you’re owedat this all-newpower course.

You’ll learn: • How-to’s for mastering the “excuse” artist• Dozens of ideas for collecting more money

over the phone• The art of crafting the perfect

collections letter• Proven “what to say when” phrases for

handling abusive, angry customers• Simple solutions for quickly re-energizing

after a long day

Register online at: www.NationalSeminarsTraining.com or call 1-800-258-7246

If you think you’ve tried it all and they’re not paying, you’re not alone.

The Idea Source for AccountsReceivable Professionals

Secrets toCollecting

More Money

MUST-KNOWLEGALDO’S ANDDON’TSSEE PAGE 5

See page 6.

CARMM:nsg_carmm_brochure 11/8/06 1:24 PM Page 1

Register online at: www.NationalSeminarsTraining.com or call 1-800-258-7246

2

Don’t laugh … it’s not a pipe dream. Collecting money fromcustomers is often the most demanding and frustrating job in yourcompany. Excuses, anger, and avoidance are all you seemingly geton a daily basis. But there’s a way to cut through the baloney … getALL the money that you’re owed … and even build strongerrelationships with your customers and make them long-termpaying customers – instead of long-term headaches. Enroll in thisworkshop today.

Get critical legal updates and effective collectionstrategies in one fast-moving day!When you attend this insightful workshop, you’ll learn the freshest and mosteffective techniques for collecting money from customers and debtors. You’ll learnhow to maintain your professionalism at all times and keep your energy levels upno matter how stressful your job gets. In addition, you’ll get …

• A legal update about your collection practices

• An action plan for handling special collection circumstances

• Expert insight into why debtors act the way they do

Don’t Lose Another Cent to Unpaid Debt! Your company deserves every cent that it’s owed. In fact, your ability to

do your job is vital to your organization’s financial success. YOU deserve aday out of the office to learn the techniques and skills that will make your

job easier, less stressful, and much more successful. Join us for a fun-filled daywith eye-opening information, jaw-dropping collection techniques, and somehilarious “war stories” from your trainer and peers that will prove to you thatyou’re not alone. Enroll online at www.NationalSeminarsTraining.com, orcall 1-800-258-7246.

Key collectioncomponents

you’ll cover:

Get the MoneyYou’re Owed Now!

• Legal aspects of collections you can’t afford to miss • Developing picture-perfect collection skills • Surefire “money-in-the-bank” strategies • How to handle special collection situations • And much, much, more!

EnrollToday!

...Inspiration

...Fresh ideas

...Innovative solutions

...Creative strategies

...Group discussions

...An expert trainer

...Knowledge sharing

...Networking opportunities

You spend every day inpressure-filled, emotionallycharged situations trying to getthe money your company isrightfully owed. Isn’t it abouttime that you take a day just foryourself (that will also help yourcompany too)?

This one-day workshop is packedwith revitalizing solutions toyour toughest problems. Somany that you’re guaranteed togo back to work refreshed,recharged, and ready to go!

What You Can Expect From This Training!

CARMM:nsg_carmm_brochure 11/8/06 1:24 PM Page 2

Rave Reviews fromOur Customers:

“This seminar was conciseand informative. Theinformation and tipsprovided exceeded myexpectations.”

– D. Wilson,Financial Assistant

“Outstanding! Veryinformative and useful!”

– S. Jones, A/R Manager

“The seminar was veryinformative and I got somegreat ideas about how tocollect more effectively.”

– D. White, Accounting Representative

“I received a lot of good,helpful information tobetter assist me in mycollection practices.”

– A. Welling, AR

“The seminar broadenedmy outlook on collectionsas a whole.”

– J. Abrams, Collections

“No matter what experienceyou already have, thisseminar helps everyonelearn new things.”

– S. Medinger,Collections Specialist

Special group discount: When 3 enroll from your organization, the 4th attends FREE!

3

Are you 100% confident in your money collecting skills andknowledge? Take a moment and answer the following ten moneycollection questions to get a read on your collection savvy:

1. Do you understand the fullextent of how the Fair DebtCollection Practices Act controlswhat you can and cannot do?

YesNo

2. Are you comfortable with thelatest changes to the BankruptcyCode and how it affects yourcollection efforts?

YesNo

3. Do you know how HIPAA affectscollecting medical accounts andwhat information you have aright to know?

YesNo

4. Do you know how to overcomethe most common paymentobjections?

YesNo

5. Are you still using collectionprocesses that were developedtwo years ago?

Yes

No

6. Do you know the top 3 warningsigns that an account is about togo bad?

YesNo

7. Do you know the properprotocol to be effective whendoing business in certaincountries?

YesNo

8. Do you know how to respond tothe Sarbanes-Oxley compliancerequirements?

YesNo

9. Do you know for certain that you have NO credit andcollection processes that could be automated to save you timeand money?

YesNo

10. Do you know the best skiptracing techniques?

YesNo

If you answered “No” to anyof the questions above – orwere even just a little unsureof your answer – then thisone-day workshop is essentialfor you and your company.Overcome even the moststubborn or deceitful debtorsand get the money you’reowed faster. Enroll today!

Test YourCollections Knowledge!

CARMM:nsg_carmm_brochure 11/8/06 1:24 PM Page 3

Secrets to Becoming an Effective Collections Professional • Overcoming your own delinquency• 5 characteristics of the successful collector• Getting into the right “collections” mindset• Communication strategies for smoother debt collection• False assumptions collectors often make – and that’ll bite you in the end• Developing a foolproof collection plan that anticipates problems instead of

simply reacting to them• When is an “excuse” a legitimate “reason” for not paying debts?• Steering clear of common collections mistakes

Super-Effective Collection Techniques to Get Your Moneyin the Bank• Warning signs an account is about to go bad• When is it time to write rather than phone?• How and why you must “put it in writing” • The most common collection letter blunders and how to avoid them• The 4 basics of a good collection letter• Phrases and words you SHOULDN’T include in a collections letter• Reviewing specific letters for special situations• Working out payment plans• Seriously late payments• 1099-C will have to be filed with the IRS• When (or if) an electronic quickie (e.g. fax or e-mail) is acceptable

Secrets of Maintaining a Professional – and Profitable –Relationship With Customers• Understanding why some debtors won’t – or can’t – pay • Making the collection process painless for both you and your customer • Maintaining an upbeat attitude when everyone else is laying a beat-

down on you • 5 simple ways to establish a meaningful rapport with debtors and get

your money quicker! • How to break through your debtor’s defensive attitude • Building the kind of relationship with customers that could actually have

them calling YOU • Situations that call for turning up the pressure on your customer – and times

when you should back off a little • How to maintain consistency on your part and always follow up on what

you’ve discussed with your debtor• Identifying bald-faced lies and excuses from debtors and how to

overcome them • When – if ever – should you agree to settle a balance for less than the total

amount owed?• Find out the best days and times to contact customers

Register online at: www.NationalSeminarsTraining.com or call 1-800-258-7246

Give us one day of your timeand let us get you rechargedand revitalized with a fewdozen of your peers. Andthen, when you go back,you’ll be able to:

1. Get debtors to pay youeverything you’re owed more quickly

2. Improve your customerrapport for increasedcollection success

3. Confidently overcomecustomer excuses

4. Increase your company’sbottom line directly throughyour efforts

5. Avoid costly legal mistakes –especially unintentional ones

6. Steer clear of the mostcommon collection mistakesthat trip up even the mostveteran professionals

7. Gain fresh collectionstrategies and techniquesthat you can use immediately

8. Return to the officemotivated – and get others in your department moremotivated

9. Improve your collectionsuccess with some simplecommunication techniques

10. Reduce your personal andprofessional frustration and stress

10 ReasonsYou Can’t Afford to Miss

This Training!

Your Comprehensive Money Co

4

Workshop Hours: 9 a.m. to 4 p.m.

CARMM:nsg_carmm_brochure 11/8/06 1:24 PM Page 4

Boosting Your Communication Power for Amazing Results• How to develop a powerful telephone voice that commands respect• What to say to get past gatekeepers who stop you from getting

to the person you need to reach • Listening and questioning skills that’ll help you to get them to pay up• How you can respond when a debtor demands you stop calling• Simple steps for handling a customer who wants to argue • When and how to follow up on phone calls

Handling Customer Excuses With Confidence!• Learn how to handle every excuse including:

• I didn’t receive a bill, the product, or the service• The check is in the mail • I don’t have any money• I’ve lost my job• Our system prints all checks at the end of the month• When I get paid, you’ll get paid• The boss is out of town and won’t sign the check for two weeks• I don’t agree with the invoice• The person who pays our bills quit• We’re waiting for approval• I paid that last week• And more!

Overcoming Special Collection Situations• The pros and cons of skip tracing • When you have to take legal action, when should you do it yourself and when

should you bring in a lawyer? • How to hire the right attorney to help you collect your money • How to get the “best of” debt collection services • How to garnish wages • Dealing with Sarbanes-Oxley: Strategies to tighten billing and dispute

resolution controls• Is it safe to automate some collection processes? Find out here• Special Section: The ins and outs of collecting international accounts

Improving Your Legal Know-How • How the Fair Credit Reporting Act and the Fair Credit Billing Act affects you• What part of the Fair Debt Collection Practices Act trips up even the most

veteran collection professionals• How to use bad-check laws to your advantage • More effective ways to enforce a judgment • How HIPAA has changed the way you can go after medical and health-care

collections• The new bankruptcy laws: What your customer can and cannot do … what you

can and cannot expect to get done• Proof of Claim and other bankruptcy situations

You Won’tGo Home

Empty-Handed!Not only will you learn how tonever leave an interaction with acustomer or debtor empty-handed, you won’t be leavingthis seminar empty-handedeither. Along with the latestsuccessful collection techniques,a pocket full of names for yournew network of peers, and a newoutlook about your job, you’llalso take home our seminarworkbook. Thoroughlyresearched by our staff ofcollection experts, this workbookhas all the information from thissession boiled down into a user-friendly format that will makethe perfect desk reference toturn to whenever you have acollection question.

Special group discount: When 3 enroll from your organization, the 4th attends FREE!

Your Money BackGuarantee ofSatisfaction

We’ve built our reputation as one of the world’s top careertrainers using a simple principle:You must be completely satisfied with your training or we’llrefund your money – everypenny of it.

We guarantee that the skillsyou’ll learn at Secrets toCollecting More Money willgive you new insight into yourjob responsibilities; arm youwith new tools that will boostyour success; make your jobeasier; and decrease your on-the-job stress. We promise you’ll get all this and more – or we’llrefund your money. Guaranteed.

Collection Workshop Agenda

5

Registration begins at 8:30 a.m.

CARMM:nsg_carmm_brochure 11/8/06 1:25 PM Page 5

Bring This Training Directlyto Your Company With

Our On-Site Training OptionLet’s face it, there’s nothing more important to the success ofyour business than to keep bringing in the money you’reowed. If you think the money collection strategies you’ll learnhere are important, why not bring them to your entirecompany? We can deliver this training to all or part of yourstaff at a time and place of your choosing – AND at a pricethat’s incredibly cost-effective.

So if you want to teach your employees the skills to buildprofitable relationships with your customers, bring this, orone of a hundred other topics we have in our training library,to your company. It’s easy. It’s motivating. And it’s completelyyour choice.

Register online at: www.NationalSeminarsTraining.com or call 1-800-258-7246

6

Call one of our on-site Training Consultants at 1-800-344-4613 and discover the benefits

of on-site training today!Registration InformationOur Registration Center is open weekdaysfrom 7 a.m. to 7 p.m. CST. Enrollments takenonline 24/7.

Group Discount: When 3 enroll from yourorganization, a 4th may attend for FREE!

Check-in begins at 8:30 a.m. The workshopschedule is 9 a.m. to 4 p.m. Lunch is on yourown.

Cancellation: If you cannot attend, you maysend a substitute or receive a credit memotoward a future workshop. If you cancel yourregistration up to five business days before theworkshop, your registration fee will berefunded less a $10 enrollment charge.

CEUs: Continuing education credit may berecognized by your professional board. Contactyour own board to find out what’s required. Callour CEU/CPE specialist at 1-800-258-7246, ext.3100, if you have any questions. RUCEC is anapproved provider of continuing nursingeducation by the Missouri Nurses Association,an accredited approver by the American NursesCredentialing Center’s Commission onAccreditation.

Tax Deduction: The expense of continuingeducation, when taken to maintain andimprove professional skills, is tax deductible.Please contact your accountant for completedetails.

FED ID #43-1576558

Call toll-free 1-800-258-7246

Fax the completed registration form to 1-913-432-0824

or Mail the registration form to National Seminars Group

P.O. Box 419107Kansas City, MO 64141-6107

To Enroll ...

Register online at www.NationalSeminarsTraining.com

Recommended Resources From Our Training Experts ...Great for Training Individually or Your Entire Team!

The Essentials of Effective CommunicationsGain the communication skills you need to deal more effectively with the tough customers you face!

• How to Handle Difficult PeopleLearn the secrets to produce phenomenal results when dealing withabusive, angry people – while maintaining your cool!With Chuck Dymer (3-Volume Video Set & Workbooks)

• Telephone Skills at WorkProject the image you need to communicate effectively and increase your business’s success! Based on the book Telephone Skills at Work by Judith E. Fischer

Item No. CARMM307

Your Price: $298

Plus, as a special bonus,receive The StressManagement Handbookabsolutely FREE!

To order, call 1-800-258-7246 or see order form on page 7.

Satisfaction100% Guaranteed!

CARMM:nsg_carmm_brochure 11/8/06 1:25 PM Page 6

7

Workshop Schedule

Organization________________________________________________________________________

Address_____________________________________________________________________________

Mail Stop________________________________*Phone _____________________________________

City_______________________________________ State___________ ZIP______________________

Approving Supervisor: Mr./Ms.__________________________________________________________

Title_______________________________________________________________________________

E-mail Address_______________________________________________________________________

**Fax_______________________________________________________________________________**Your fax number will be used to send confirmation of your registration as well as to notify you of upcoming events in your area.

3. Company Information (Please Print) *Phone required in case of last-minute changes.

2. Names of Attendees(Please list additional registrations on a separate sheet and attach.)

■■ Please send me _____ copies of the The Essentials of Effective Communications (Item No. CARMM307)at $298 each. Add 7% or applicable sales tax to your product payment. Shipping fees are $6 for first item; $1.50 for each additional item; express extra. Method of payment is indicated in step 5.

Group Discount: When 3 enroll from your organization, a 4th can attend FREE!

1. Mr./Ms._______________________________________________Title____________________________________

E-mail Address________________________________________________________________________________

City/Event #__________________________________________________________________________________

2. Mr./Ms._______________________________________________Title____________________________________

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■■ If you have registered by phone, please record your confirmation number here:___ ___ ___ ___ ___ ___ ___ ___ ___.

■■ Check payable to National Seminars Group is enclosed. ■■ Charge to: ■■ MasterCard ■■ VISA ■■ American Express ■■ Discover ■■ Diners Club

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Signature_________________________________________________________________________

■■ Bill my organization; Attn:__________________________________________________________(Note: Full registration fee due and payable prior to start of workshop)

■■ Our purchase order is attached (government, educational, and health-care organizations only)

5. Method of Payment

Join our VIP Privileges Program and enjoy exclusive discounts and benefits. We will fax you andyour organization first notice of upcoming events in your area, special discounts up to 50% andoffers available to members only. Sign here to join__________________________________________________________________________By signing, you and your organization are giving permission for RUCEC to use your fax number tonotify you and your organization of upcoming seminars in your area and provide you and yourorganization with special discounts and offers.

4. VIP Privileges Program – Join Today!

Fill in your VIP Customer Number as it appears above the name on the mailing label. (Record the number even if the label is addressed to another individual.)

6. Important: Your VIP Customer Number

Program hours: 9 a.m. to 4 p.m. Registration begins at 8:30 a.m.

Registration Form

SD, CT, and WV residents, please add applicable sales tax to your payment. If you are tax-exempt, enter your tax-exempt number here:____________________________ and attach acopy of your tax-exempt certificate.

1. Enrollment Fee

CARMM:nsg_carmm_brochure 11/8/06 1:25 PM Page 7

Want to collect more money faster, easier, and with less frustration than ever before? Join your fellow collections professionals for an amazing day of discovery and rejuvenation!

Register online at: www.NationalSeminarsTraining.com or call 1-800-258-7246

The Idea Source for AccountsReceivable Professionals

Nonprofit U.S. Postage

PAIDRockhurst University Continuing

Education Center, Inc.

Time-Sensitive Material

NATIONAL SEMINARS GROUPP.O. Box 419107 • Kansas City, MO 64141-6107A Division of Rockhurst University Continuing Education Center, Inc.

Need to correct name, title or address? Did you receive duplicate brochures orwant your name removed from our list? Please fax the mailing label withcorrections to 1-877-270-6185 or mail to us at 6901 West 63rd Street, ShawneeMission, KS 66201-1349, Attention: List. Allow 15 weeks for processing.

Secrets toCollecting

More Money

MUST-KNOWLEGALDO’S ANDDON’TSSEE PAGE 5

Do you have a group of 15 or morethat could benefit from the trainingdescribed in this brochure?

Our On-Site Training services might be the right solution for you! See page 6 for more information or visit us on the Web atwww.NationalSeminarsTraining.com/onsitetraining.cfm

VIP #919-118101-001

CARMM:nsg_carmm_brochure 11/8/06 1:25 PM Page 8