Carlos Braceras Annual Conference Presentation 2011
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This presentation was given by Carlos Bracers at UDOT's Annual Conference during the general session on November 16, 2011.
Transcript of Carlos Braceras Annual Conference Presentation 2011
Another Great Year
166 Projects
$664 Million
Preservation and Rehab
93 Projects
$246 Million
Safety
13 Projects
$12 Million
Signal
8 Projects
$3 Million
Signal Optimization
Bridges
43 Bridge Projects
$30 Million (est.)
Good Condition Need Rehabilitation or Preservation Need Significant Work or Replacement
Condition of UDOT Bridges
1,600
800
0
Nu
mb
er
of B
rid
ge
s
1,231
453
29
1,331
399
22
1,359
398
15
2008 2009 2010
Economic Impact
Number of contractor and
consultant companies
602
Private sector employees
associated with current
construction projects
12,063
Great Projects Great People
Geneva Road Bridge
12th Street in Ogden
4100 South Bangerter CFI
Moab Signals Project
Communication Plan
Planning for the future
Updating strategic direction
Maintain leadership position
Communication Plan Process
SWOT Analysis Research Analysis Develop the Plan
Begin Execution
Fall 2010 Jan. – Sep. 2011 Sep. 2011 Oct. – Dec. 2011
Extensive Research The more you know, the less you guess
Focus groups
Surveys
Key stakeholder interviews
External Research What does the public think
External Research
UDOT’s reputation overall is good,
but could see improvement
Positive Neutral Negative
Flexible
Practical
Maximize budgets
Innovative
Unfocused More bureaucratic
Doesn’t plan well
External Research ~ Legislators
UDOT’s image overall is good,
but could see improvement
Positive Neutral Negative
Innovative
Smart
Efficient
Stretched thin
Limited resources
for preservation
Doesn’t
communicate
success enough
Internal Research How does the UDOT organization feel
Leadership interviews
Employee focus groups
Employee survey
Internal Research
Overall things are good,
but there are pockets of low morale
Positive Neutral Negative
Innovative
Stability
Like where we work
Stretched thin, but
enjoy working hard
Morale in some areas
Lack of salary
adjustments
Loss of core
competency
Employee Perceptions
UDOT is innovative & efficient,
but chaotic
Internal
Research
UDOT used to be… Now it is…
Hands on Lean & mean
Status quo Innovative but chaotic
High quality Speed - sacrificing quality
Deep capabilities Shallow
Our Perception ‘is not’ the Reality
Public Legislature Employees
Preservation is most
important
UDOT is innovative
but a bit frantic in
their work
Funding preservation
is critical
UDOT is a national
leader and working hard
Transportation is the
lifeblood of the
economy
Believes we don’t
communicate
preservation well
Believes the public
thinks UDOT is lazy and
stupid
Employee Focus Groups
How I See UDOT How the Public Sees UDOT
Hard-working
Innovative
Caring & helpful
Lazy
Inefficient
Wasteful
Internal
Research
Employee Focus Groups
How I See UDOT How the Public Sees UDOT
Middle class
Successful
Educated
Male
Smoker
Drinker
Lazy
Male
Internal
Research
Employee Focus Groups
How I See UDOT How the Public Sees UDOT
A bit boring
Working hard
Great ideas
Very conservative
Leaning on shovel
Watching someone else
do the work
Internal
Research
Employee Quantitative Research Results Summary
Employee Surveys
Fulfilling the strategic direction
Confidence in UDOT’s abilities now
Top 3 things positively affecting morale:
• Job stability
• Manager/supervisor support & interaction
• Co-workers
Internal
Research Strengths
Employee Surveys
Staffing demands
Balance between maintaining our core
competencies and outsourcing
Morale in certain areas
Visibility of Executive Leadership
Communication with employees
@carlosudot (twitter.com/carlosudot)
Internal
Research Concerns
Team Mentality for Success A chain is only as strong as it’s weakest link
Research Results Summary What does it all mean
Research Summaries ~ Findings
Maintenance is top of mind – hard sell
UDOT’s identity: Innovative but bureaucratic,
lacks definition with general public, stretched
thin with employees
More communication about successes
and direction
Employees are concerned about UDOT’s future
Communication
Plan
Messages,Tactics and
Measurements
The New Final Four
Preserve Infrastructure
Optimize Mobility
Improve Safety
Strengthen the Economy
