Carla Brown10760 Rose Avenue #308

Los Angeles, CA 90034Phone: (310) 490-2851 - Email: brazucana@yahoo.com

Objective: To obtain employment in an administrative position (ADD MORE-location).

Highlights of Qualifications Several years’ experience in a fast pace environments which demanded multitasking by attending to customers,

co-workers, and supervisors. An expert level of Microsoft Office Suite Knowledge. (Excel, Outlook, PowerPoint, and Word) Creation and maintenance of a filing system for confidential employee documents that adhered to state and

federal regulations. Responsible for receiving and processing employment applications from faculty candidates. Proven experience designing employer brochures and flyers for distribution. Excellent customer service to high profile customers and senior employees.

Education

California State Northridge, Northridge, CA Bachelor of Arts September 1996 - June 1999

Santa Monica College, Santa Monica, CA Associate Degree of Liberal Arts September 1992 - June 1995

Work History

Santa Monica College, Santa Monica, CA

Cash Receipts Clerk, Santa Monica College, Bursar Department November 2011-Current

Worked with resolving student's credit and balance due on SMC computer system database. Managed lines of students waiting to pay for mandatory college fees. Collected large sums of money from student for enrollment. Balanced cash draw on daily basics. Managed college identification photo booth.

Media Resource Assistant, Santa Monica College, Language Laboratory July 2014-April 2015

Provide computer assistance to Santa Monica College students attending foreign language classes. Trouble shooting general computer issues, making sure all language programs are running effetely, providing passwords, and maintaining order in the computer lab. Retrieving student information through system ISIS, providing student passwords, accessing lab time and duration.

Administrative Clerk, Santa Monica College, Cosmetology Department September 2013-October 2013

Each student had an extensive file including time sheets, transcripts, department notarize documents, money orders to the state, several time sensitive documents recording practical hours and grades, all awaiting to be sent to the state of California for licensing exams.

Administration Assistant I, Santa Monica College, Music Department July 2011 – November 2011

Mange office tasks where handled independently, processed payroll, answered heavy volume of calls, responded to department emails, reserved rooms and concert halls for special performances and class testing. Completed and submitted account payable documents for faculty expenses, ordering of faculty textbooks, consultants and musicians. Managed department bulk printing for and from reprographics.

Human Resources and Benefits Clerk, Santa Monica College, Human Resources November 2006 – June 2007

Conducted informational fairs for health and insurance benefits for faculty members. Developed academic employment brochures, flow charts, spreadsheets, coordinated events. Received, logged, checked employment applications, maintained office-filing systems. Updated confidential employment documents, organized standard filing room system.

Registration and Enrollment Coordinator, Santa Monica College, Dual Enrollment July 2004 – July 2006

Led weekly visits to High Schools in the Los Angeles Unified District form Pasadena to Los Angeles. I was responsible for Santa Monica College application workshops. Student’s applied to college using paper applications, to enroll in college and or to enroll in a dual enrollment class. I administered a mandatory orientation, an English and math assessment test on their high school campus.

Additionally, I assisted part-time counselors and trained student workers on the aspects of helping first time students at Santa Monica College. My role was to make certain students were referred to the correct department, provide counseling, and discuss course evaluation.

Registration and Enrollment Clerk, Santa Monica College, International Office of Admissions August 2003 - July 2004

Accepted international applications in accordance with immigration requirements to enter the United States. I was the primary contact to Portuguese speaking student, interpreter for the office, checked I-90s for travel. Enrolled students into proper level of classes, and input data entry of confidential student information. International customer inquiry phone calls, operated office database, maintained records, and referred students to housing.

Tax Preparer H & R Block, Los Angeles, CA December 2008 - April 2010

Provided customer care as a tax preparer for H & R Block, I provided value savings by offering alternative market accounts for clients to receive funds rapidly. I also supported office assistants by operating the front desk, making and receiving appointments, answering calls with tax concerns and H & R standards.

Keywords

Quality assurance, confidentiality, discretion, project management, data entry, database, policy, regulation, schedule, attention to detail, MS Office, training, office management, problem solving, multi task