Carl Hartmann, Temando
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Transcript of Carl Hartmann, Temando
Using Technology to increase the effectiveness and efficiency of your fulfilment model
Carl Hartmann CEO and Co-Founder
Supply Chain Marketing
Why is Technology important?
Industry Challenges
58%
58% of shoppers have abandoned a sale because of shipping costs (UPS).
68%
68% of online shopping carts are abandoned (Baymard Institute).
Industry Challenges
50% of online shoppers have had a negative experience with delivery.
50%
Of these, 63% did not make another purchase with the same retailer (Telstra).
63%
Industry Challenges
67% of customers want to be able to track deliveries on mobile (Telstra).
71%
71% of consumers want same day delivery but only 36% of merchants offer it.
67%
Consumer Expectations
Level of
Serv
ice
Average service offered
Consumer Expectations
But what does all this really mean?
97%
3%
The 3% Rule
Transparency at checkout
Unexpected costs are one of the top reasons for cart abandonment.
Let your customers decide.
Provide shipping options
Curate Shipping Experiences
Curate Shipping Experiences
© Kelly Hunter
Multiple Carriers
Offer a variety of services and enable one-stop fulfilment. Leverage their strengths and compensate for their weaknesses.
Omni-Channel Enablement
One-Stop Fulfilment
Omni-Channel Technology
Empower staff to fulfil more efficiently, no matter where your goods are coming from.
Communication
Keep them in the loop with how their order is going.
Reporting
Visibility over your fulfilment value chain allows you to adapt to your customers’ needs and protect your bottom line.
Supply Chain Marketing $