Caring for More
Transcript of Caring for More
Cover Story
The cover photo shows RELX scientist, Dr. Xu Te, conducting a cellular aerosol exposure
experiment. The experiment is carried out to evaluate the effects of aerosols at the cellular
level. RELX launched its bioscience laboratory in September 2020 to conduct research
into the effects of aerosols from e-vapor products on the cardiovascular, respiratory, and
nervous systems, so that it can better perform comprehensive safety assessments on the
composition of the aerosols.
The launching of the bioscience laboratory marks an important milestone in RELX’s
scientific advancement. We have always been curious about and amazed by the many
unexplored areas of the industry, probing and validating the unknown according to
science and its methodologies, so as to expand the borders of knowledge in the e-vapor
field and lead the sustainable development of the industry.
1RELX Corporate Social Responsibility Report 2020-2021
Keep those that are near happy, and those afar will be drawn to you.
——“Analects of Confucius: Zilu”
2
Economic Indicators
Environmental Indicators
RELX invested 300
million RMBin R&D in 2020.
By the end of 2020, RELX
applied for 495 patents
worldwide.
In 2020, RELX reduced its
e m i s s i o n s b y m o r e t h a n
15 tons of carbon dioxide
equivalents through reducing
empty return loads in our
logistical operations.
RELX opened more than
10 ,000 stores in
nearly 350 c i t ies across
China by the end of 2020.
I n 2 0 2 0 , o u r e x c l u s i v e
production plant substantially
reduced its production waste
by 76% from 2019.
I n 2 0 2 0 , o u r e x c l u s i v e
production plant reduced
its unit energy consumption
of water, electricity, gas and
other energy sources by
more than 20%.
By the end of 2020, RELX’s “Golden Shield Program” has assisted the police in solving 80 administrative and criminal cases of intellectual property rights infringement, seizing over
200,000 counterfeit products, and taking down more than 45,000 fake RELX
accounts and links on major online platforms in China and abroad.
RELX at a Glance
RELX Corporate Social Responsibility Report 2020-2021
3
Social Indicators
RELX’s intel l igent protection system,
“Sunflower System”, which prevents minors
from purchasing e-vapor products, has been
activated in ALL RELX stores since June
2020.
In 2020, RELX donated a total of 22.1 million RMB worth of
funds and supplies to disaster relief and
biodiversity causes, etc.
I n 20 20, 9 8 .4% o f e m p l oye e s
participated in online and offline training
at RELX, clocking over 6,500 hours of
training in total and 9.3 hours of training
per employee.
The percentage of females in managerial
positions at RELX has risen from 21% in
2019 to 33% at the end of 2020.
In 2020, the RELX customer service platform
served more than 1 ,360,000
people, with a 99% problem resolution
rate and 99.5% customer service
satisfaction rate.
As of June 2021, RELX has created more than
277,000 job positions upstream
and downstream of the industry chain.
In 2020, RELX held more than 350 online and offline training sessions for distributors and store
owners, involving a total of over 60,000 participants.
RELX Corporate Social Responsibility Report 2020-2021
Table of Contents
4
Index of GRI Standards
About this Report
About RELX
Scientific Advancement
Upholding Quality and Safety is Our Priority
Protecting the Rights and Interests of Consumers
Company Profile
RELX’s Social Responsibility Concept
Economic Impact
Protection of Minors
Growing with Our Partners
Supply Chain ManagementProduct Responsibility
Offering Assurance to Every User
Governance
Risk Management and Internal Control
Audit Supervision
Business Integrity
Market Responsibility
Being a Dependable Guardian
Employee Responsibility
Achieving Excellence in LifeProtecting the Rights and Interests of Employees
Encouraging Employee Growth
Safe and Healthy Work Environment
Community Service
Community Care
Biodiversity Conservation
Materials
Energy and Resources
Emissions
Waste
Community Responsibility
Caring for Those in Need
Environmental Responsibility
Commitment to Green Manufacturing
Corporate Governance
Be a Rule-abiding and Compliant Member of RELX
06
25
06
29
08
35
11
13
18
21
41
44
46
51
52
55
57
58
59
59
61
62
63
63
64
66
24
10
40
50
56
60
RELX Corporate Social Responsibility Report 2020-2021
5RELX Corporate Social Responsibility Report 2020-2021
“Social responsibility is the most important part of corporate growth.
RELX will continue to pay attention to industry, community and
environmental issues, and engage in more substantive work, to
spread RELX’s warmth throughout society.”
Founder and CEO of RELXKate Wang
6 RELX Corporate Social Responsibility Report 2020-2021
Founded in January 2018, RELX has grown into a leading global
e-vapor company after more than three years of development. Our
core business currently covers research and development, design,
production and sales of e-vapor products. Leveraging our core
technology and capabilities that cover the entire industry chain, RELX
is committed to providing users with products of world-class quality
and safety.
RELX is actively involved in systematic scientif ic research in the
f ield of vaping and has collaborated with many higher education
institutions and research institutions, making many important
advancements and leading the industry and the public in expanding
the cognitive radius of e-vapor. At the same time, RELX continues to
improve the protection mechanism for minors, and by harnessing
technology and big data, safeguard the physical and mental health of
minors in all aspects.
About RELXCompany Profile
RELX store at Wujiang Road, Shanghai.
RELX Corporate Social Responsibility Report 2020-2021
RELX’s Development Milestones
7
RELX was founded
The first RELX store opened in Shanghai
RELX obtained the ISO9001-2015 certification
RELX launched its bioscience laboratory
RLX Technology was listed on the New York Stock Exchange
RELX Infinity won the “Red Dot Design Award”
September 2020
November 2020
January 2021
March 2021
March 2020
January 2020
August 2020
December 2019
August 2019
April 2019
RELX officially launched the “Guardian Program”
February 2019
December 2018
January 2018
The RELX Physiochemistry Lab commenced operation
RELX launched “Sunflower System”
RELX’s exclusive production plant began production
RELX opened its first global flagship store in Shanghai
RELX Lab obtained CNAS certification
RELX Infinity won the “Golden Pin Design Award” in the product design category
The RELX scientific team published a scientific paper in the global SCI journal “Journal of Applied Toxicology”
8 RELX Corporate Social Responsibility Report 2020-2021
RELX’s Social Responsibility Concept
Involvement of Stakeholders
Analysis of Substantive Issues
Lao Tzu said in the Book of Tao, “If you think of others, you will have more; if you be with
others, you will have more of yourself.” It is more important for companies to create more
value for each stakeholder than to pursue profits and market value. With this concept in
mind, we have made every effort to understand the relationship between products, people
and society, and continue to address social pain points with innovation during our three years
of entrepreneurship. Through projects such as “Guardian Program”, “Sunflower System”,
“Golden Shield Program”, “RELX Care” and “Golden Time”, we have created value for more
people and built an environment of sustainable development for the industry and society.
We have identified the main stakeholder categories of the company based on interviews,
communication and information collected daily from various departments. Each
department has to handle different stakeholders directly in their daily operations.
Through diversified channels, we maintain smooth communication with stakeholders,
increase their involvement, and keep abreast of their demands and expectations of the
company.
Through reviewing and compiling international standards such as the Global Reporting
Initiative’s (GRI) “Sustainability Reporting Standards”, the International Organization for
Standardization’s “ISO26000: Guidance on Social Responsibility (2010)”, the Ten Principles
of the UN Global Compact, as well as GB/T 36000 of the Standardization Administration
of China, we conducted comprehensive benchmarking of substantive sustainability
issues of the industry and its indicators, identified social responsibility issues that are
closely related to the company’s development and its stakeholders, and formulated the
corresponding action plans.
RELX and SDGs
We have benchmarked our corporate social responsibility concept with the United Nations
Sustainable Development Goals (SDGs) and identified goals that are closely aligned with
RELX’s social responsibility practice. In the future, we will fully integrate the identified SDGs
into our own corporate social responsibility plans, to better align our company’s development
with domestic and international sustainability trends.
9RELX Corporate Social Responsibility Report 2020-2021
E-Vapor Industry Value Chain
SDGs
SDGs
SDGs
SDGs
SDGs
Stakeholders Consumers
Our Actions
Pay attention to changes in consumer demand
Ensure product quality and safety
Enhance consumer experience
Scientific research
Suppliers
Supply chain managementResponsible procurement
MaterialProcurement
Production and Manufacturing
Partners, Environment
Protection of minors
Specialty store/franchisee management
Sales/Logistics
Product UsageService
Consumers, Society
Advocacy for protection of minors
Advocacy for sustainable consumption
Engage in public welfare undertakings
Suppliers, Environment
Ensure product quality and safety
Increase resource and energy utilization efficiency
Emissions and waste management
Value Chain Components
Corp
orate govern
ance, strateg
ic man
agem
ent,
emp
loyee respon
sibility, p
artnersh
ip m
anag
emen
t
Stakeholders
Our Actions
Stakeholders
Our Actions
Stakeholders
Our Actions
Stakeholders
Our Actions
Market ResponsibilityBeing a Dependable Guardian
RELX Store in Beijing Galaxy SOHO.
With every step forward, we contribute to the industry and society and make
people’s lives better. Being in a rapidly developing and emerging industry,
RELX is always mindful of its responsibilities and commitment as an industry
leader. We abide by the fundamental business principles and protect minors
by providing “no service” to them; we define business standards by providing
“all-round service” as well as entrepreneurial opportunities, driving the
development of the whole industry positively.
RELX Corporate Social Responsibility Report 2020-2021 11
Mainta in ing sound operat ions and stable grow th of the
company is one of the important driving forces for economic
development and industry progress. As we develop ourselves,
we also stimulate the progress of the industry, growing with our
partners and contributing to the development of society.
Economic Impact
RELX has established more than 10,000 stores in nearly 350
cities across China at the end of 2020, effectively contributing
over 277,000 job positions in the industry chain and promoting
the sustainable development of the economy, community and
environment where the business is located. During the combat
against the COVID-19 outbreak in 2020, RELX set up a 20 million
RMB support fund and introduced 10 store-support measures
to help stores resume business, benef iting more than 120,000
employees in total.
RELX store employee introducing products to a female customer.
12 RELX Corporate Social Responsibility Report 2020-2021
We actively provide opportunities to aspiring entrepreneurs. As of April 2021,
there are more than 5,700 female store owners among RELX’s franchise partners,
and 700 specialty store owners are military veterans. We also help retail workers
improve their professional skills and service standards through various training
and coaching sessions, increasing the number of qualified talents to drive the
development of the industry.
Indicator 2019
1,519.4 million RMB
683 people
1,500 stores Over 10,000 stores
773 people
2020
3,819.7 million RMBOperating revenue
Total number of employees
Number of stores established
Chen Xiao, Head of RELX Retail Operations Center, speaking with a store employee at Jing’an International Plaza Store in Shanghai.
(directly and indirectly employed)
13RELX Corporate Social Responsibility Report 2020-2021
We display the prominent warning signs of “nicotine content” and “not for sale
to minors” in all our marketing activities and physical stores; we do not use any
models, words, graphics and cultural elements that can attract minors on any of
our product packaging and marketing materials.
In December 2019, we launched the “Sunflower System”, an intelligent
protection system to prevent minors f rom purchasing e-vapor products.
The system harnesses big data and AI technology to achieve prevention and
traceability, from store location to user purchase, further preventing minors
from accessing and purchasing e-vapor products. Over the past two years, we
have continued to explore more effective technologies that can protect minors,
and we are constantly updating the functions of the “Sunflower System”.
A male customer scanning the code to verify his age with the assistance of a RELX store employee.
Since its establishment in 2018, RELX strictly opposes the sale of e-vapor products to
minors and their use in their presence, initiating the “Guardian Program” to set up a
protection network for minors along the entire distribution chain. We strictly abide
by the Announcement of the State Administration for Market Regulation and the
State Tobacco Monopoly Administration on Prohibiting the Sale of E-cigarettes to
Minors, and the “Law of the People’s Republic of China on the Protection of Minors”,
and we have made it our primary principle not to sell e-vapor products to minors. We
are committed to protecting minors in all aspects, from product labels to marketing
channels and technology innovation.
Protection of Minors
14 RELX Corporate Social Responsibility Report 2020-2021
In June 2021, the “Sunflower System” was upgraded to version 3.0. In order to make
purchases, age verification is required; hence, when purchasing RELX products,
consumers must f irst complete the verif ication of their “name + ID number +
face recognition” before purchase orders can be generated, and those whose
age cannot be verified or who do not meet the age requirement will not be able
to make their purchase successfully. With this upgrade, in terms of technology
and systems, we have become the first to achieve 100% age verification before
purchase of e-vapor products.
At the same time, the “Sunflower System” also applies big data technology to risk
management. Each order will be screened to determine whether any stores are
in violation of selling products to minors. Severe penalties will be imposed on the
offending stores and those responsible.
2019, “Sunflower System” Version 1.0
2020, “Sunflower System” Version 2.0
2021, “Sunflower System” Version 3.0
Age verification was carried out in
the store using a tablet.
“One code for each store” was
realized, with 100% coverage of RELX
specialty stores. Consumers must
scan the QR code in the store to
complete age verification.
“One code for each order” was
realized and age verif ication
became mandatory. Consumers
can only complete the purchase
after verifying their age.
History of Sunflower System Upgrades
15RELX Corporate Social Responsibility Report 2020-2021
Zhang Jinling, who came to Beijing with her sister when she was a teenager, has been working in sales.
Her sales performance has always been good, whether selling computers in Zhongguancun, running a
clothing store, or switching to managing a big vapor store. In Zhang Jinling’s words, running a business is
not difficult, it’s simply a matter of adhering to the rules and doing the most basic things such as operating
in good faith, treating customers with hospitality and abiding by principles.
Zhang Jinling set up a RELX store in 2018. From the very f irst day, she demanded that every single
customer verify their age before making a purchase.
This often created problems for Zhang Jinling. Some customers would frown when asked by Zhang or the
store employees to scan the Sunflower System code because they were in a hurry, while some would snap
at them as they saw it as an unnecessary measure. When faced with such a situation, Zhang Jinling could
only explain patiently over and over again with a smile, “It’s the rule.”
But of course, a majority of the customers are willing to cooperate. Zhang Jinling once asked a female
customer to verify her age, and the latter displayed her son’s photo as she scanned the code. “I’m a mother
now. It’s been a long while since someone last treated me as a minor!” This is also one of the delightful
moments for Zhang Jinling.
She may be running a business, but Zhang Jinling knows that there are times she has to say no to
customers, for she knows that some things have to be done to make the world a better place despite them
not yielding any returns.
Zhang Jinling’s store now has a steady flow of customers and a decent income. The Sunflower System’s
QR code gives her peace of mind as it keeps her from earning any undesired income. “Those who give
sincerely will not be let down. As long as they remain down to earth, they will reap the fruits of their actions
eventually”, Zhang Jinling said.
Zhang Jinling, Owner of RELX CapitaMall Store in Xizhimen, Beijing.
Story | Never Too Much Hassle for the RELX Store Owner
16 RELX Corporate Social Responsibility Report 2020-2021
RELX store owners watching the live broadcast of the remobilization conference across the nation.
On July 17, 2020, RELX held the “10,000 Store Owners’ Remobilization Conference on Protecting Minors” in
the form of a live video broadcast, once again calling on offline stores to further enforce the Announcement
of the State Administration for Market Regulation and the State Tobacco Monopoly Administration on
Further Protection of Minors.
RELX has attracted many partners and store owners over the past three years. They have implemented
protection of minors in their businesses, agreeing that they should abide by legal and moral principles,
even if it means losing a few business deals. The phrase they repeat most often to their customers every
day is: “You must verify your age before you can complete your purchase.”
Over 20,000 RELX store owners from specialty stores, joint franchisees and authorized retail outlets participated
in the remobilization conference. From various perspectives like corporate values, store operation, policy
interpretation, legal consultation and technical support, the RELX management team called on store owners to
strictly abide by the age verification procedures and not to sell products to minors.
At the end of the event, store
owners from all over the country
lit up the “Guardian Map” online.
The RELX management team
also joined the 10,000 store
owners in the commitment
to “Beautiful Hearts in Action”
during the live broadcast.
The management team of RELX and 10,000 store owners committing to “Beautiful Hearts in Action” during the live broadcast of “10,000 Store Owners’ Remobilization Conference on Protecting Minors”.
Story | “Beautiful Hearts in Action”
17RELX Corporate Social Responsibility Report 2020-2021
RELX Poster on Protection of Minors.
On June 1, 2021, following the promulgation of the newly revised “Law
of the People’s Republic of China on the Protection of Minors”, RELX
published an “Open Letter to All Business Partners”, emphasizing that
all business partners, including RELX store owners, store employees
and distributors, must strictly comply with the laws and regulations,
and to prohibit the sale of products to minors. We have also put
forth many requirements to our distributors in terms of sales, use of
“Guardian Program” promotional materials, and discouraging minors
from entering stores, etc., which are implemented through supervision
and whistle-blowing mechanisms. In case of any violation, action will
be taken as required by the circumstances, including demanding
rectification within a given time limit, circulating a notice of criticism,
deduction of security deposit, payment for penalty, adjustment of
authorized areas and channels, and cessation of cooperation, etc.
“Whether from the standpoint of
sensibility, reason or law, RELX’s
bottom line is to protect minors.
We will continue to upgrade the
‘Guardian Program’ through
technological innovation and
higher self-standards, and we hope
that everyone in the industry will
do their best to protect the well-
being of minors and fulfill this social
responsibility.”
— Kate Wang, Founder and CEO of
RELX
18 RELX Corporate Social Responsibility Report 2020-2021
RELX has established a comprehensive training system for our channel
partners to cater to their business situation and needs, providing them
with systematic training on industry dynamics, business skills, professional
technology and product knowledge, etc. In 2020, we held more than 350
online and offline training sessions for over 60,000 participants.
RELX Training Lecturer Wan Renzhi conducting a live training session.
The growth of a company cannot be achieved without the support of
its partners. We treat every one of our partners with sincerity, and we
help our channel partners achieve rapid growth, improve their expertise
and realize our common goals through an integrated distribution
management mechanism.
Growing with Our Partners
19RELX Corporate Social Responsibility Report 2020-2021
RELX Channel Partners Training
Marketing Training
Product knowledge
Advocation of prohibition
of sale to minors
Maintenance of customer
relationship
Sales abilities
Store operations
End-to-end
after-sales service
Pandemic support program
Professional Training Specialized Training
Store employees from RELX Store at Wujiang Road in Shanghai.
Compliance system
Use of digital system
20 RELX Corporate Social Responsibility Report 2020-2021
RELX Partner App: Four Major Services to Assist in the Digital Upgrade of Stores
Operations service
Supply chain service
Marketingservice
IT service
We have been keeping close tabs on the technological changes in the
Internet era, creating an advanced support platform and marketing tools
for our channel partners, and developing our own “RELX Partner” App.
We empower our partners in all aspects of marketing, operations, supply
chain and transactions, and help them improve their service quality and
efficiency by combining their actual needs and business scenarios to
realize their iterative process.
In order to safeguard the legitimate rights and interests of consumers
and store owners, we have also introduced a function for store owners
to report unauthorized resellers in the “RELX Partner” App. Store
owners who discover any online sales of e-vapor products can report
them directly through the “RELX Partner” App. The company will then
work with relevant law enforcement departments to collect evidence
and crack down on them based on the information provided by the
store owners, thereby promoting standards in the development of the
industry.
To address the operational and management problems commonly faced by store owners,
RELX offers them services such as design and renovation, store owner/employee training,
data analysis among others based on its deep involvement in the industry and accumulation
of big data. We also share industry trends and management approaches with store owners to
improve their industry awareness, operation ability and efficiency.
RELX has built an efficient and transparent supply chain to meet the procurement needs
of store owners. Through the order service of the RELX Partner App, store owners can enjoy
more efficient access to products and devote more energy to customer service.
By virtue of its brand advantage, RELX offers diversified information on brand activities to
its stores to help them keep new and existing customers coming and to improve sales and
service quality.
RELX leverages on its technology and platform advantage to actively provide
stores with IT infrastructure capabilities, making store operations such as stocking,
bookkeeping and membership management effortless for store owners. RELX also
continues to optimize relevant processes to achieve the digitalization and integration
of store operations and management.
Since the launch of this feature
in May 2021, in just two months,
RELX has reported and dealt with
2,147 unauthorized
reseller accounts illegally selling
e-vapor products online.
21RELX Corporate Social Responsibility Report 2020-2021
RELX practices centralized procurement, and all procurement projects
are coordinated and managed by the procurement department
through a digital platform. Fair trading is part of our fundamental ethical
code, and we strengthen information communication, information
disclosure and information sharing with our partners through contract
negotiations, daily meetings, trust questionnaires, coaching and training,
senior management meetings, etc., to shape a fair and appropriate
market environment. We summarize and analyze feedback submitted
by suppliers promptly, and we also create specialized groups to address
important issues and work with suppliers to develop the corresponding
solutions.
RELX fully integrates CSR concept into all aspects of supply chain
management. We continue to strengthen the social responsibility
awareness of our suppliers and guide them in fulf illing their
responsibilities. We set high standards for our suppliers and constantly
help them improve during our partnership, so as to realize our common
commitment of making people’s lives better and protecting the
environment.
Supply Chain Management
A quality inspector inspecting products in RELX’s exclusive production plant.
22 RELX Corporate Social Responsibility Report 2020-2021
To promote sustainable supply chain operations, we have set clear
regulations for our suppliers in the areas of business ethics, human
rights, environmental protection and intellectual property. We require all
our new suppliers to sign the “Supplier Code of Conduct” formulated in
accordance with relevant laws and regulations and social responsibility
standards, and have published the company’s “Anti-Corruption Policy”
on our official website.
Social responsibility is one of the indicators RELX uses to assess its
suppliers. It constantly improves its supplier management process and
encourages suppliers to continuously enhance their own management
capabilities, so as to provide strong support for the establishment of
an efficient, stable and sustainable “RELX supplier team”. We conduct
annual performance reviews on our suppliers and determine whether to
continue working with them for the following year based on the results.
We work with our suppliers in every aspect of the supply chain to help them run their
businesses in a more ethical, responsible and environmentally friendly manner.
23RELX Corporate Social Responsibility Report 2020-2021
Introduction of Social Responsibility Indicators in the Assessment Criteria
Supplier development
Supplier performance review
Supplier performanceenhancement
Chemical substance management
New suppliers are subject to qualification investigations in
terms of business scope, financial situation, organizational
operation, product quality, environmental protection, risk
management, corporate reputation, employee system
and other indicators. Field inspection is also carried out to
ensure that the suppliers’ products are qualified and their
operations are legal and compliant.
Regular audits are performed to comprehensively
assess suppliers’ own code of conduct, sustainability of
raw material sources, supplier risks and environmental
performance, ensuring that the suppl iers are
environmentally friendly and meet the requirements of
the social responsibility system.
Suppliers who violate the requirements or are deemed
unsatisfactory during the collaboration process will
be urged to improve their services and management
systems, and regular inspections will be performed to
ensure that the improvements are well in place.
RELX continues to improve its procurement standards and processes for chemical
products to strictly control the use and management of chemical substances. We
require our suppliers to provide a safety manual for chemical products, which will be
reviewed by a specialized team to prevent chemical substances in our products from
impacting the environment, public health and safety.
Product ResponsibilityOffering Assurance to Every User
A glimpse of the RELX bioscience laboratory.
RELX is forward-thinking in its creation of superior products and in offering every
user a unique experience. We share the same concerns over product issues as our
users. We are dedicated to every detail of our product design while also taking into
account the consumer needs and experience. We continue to explore the unlimited
potential of technological improvement, industry development and social innovation
with the spirit and mindset of pursuing excellence.
RELX Corporate Social Responsibility Report 2020-2021 25
Scientific Advancement
There can be no advancement without science. As the industry leader, it is our responsibility
to continue to expand the scientific borders of the e-vapor field and unleash endless
possibilities in the future of the industry. Driven by curiosity and a thirst for knowledge, the
mission of RELX’s scientific work is to explore what we do not yet know. We collect evidence
and validate them through a systematic, scientific approach, to uncover the reduced-risk
potential of our products.
Product quality
Physiochemical research Toxicology research
RELX “1+4” Scientific Research Chain
Stable products and strict quality control are important cornerstones of scientific research. Only
by ensuring a consistent quality can meaningful scientific conclusions be drawn.
We monitor several indicators and impurity
contaminants in the e-liquid, and perform
systematic analysis of E&L (extractables and
leachables) in e-liquid contact materials. We
also focus on the chemical composition levels
of aerosols, and emphasize on the potential
risk components in the released content and
accumulated substantial data for quantitative
risk assessment and other biological and clinical
science experiments.
We track RELX users regularly, observe the changes
in physiological indicators and relevant biomarkers
in their bodies, and conduct research on users’
vaping behavior and nicotine pharmacokinetics.
We conduct systematic toxicological
assessments on the e-liquid and aerosols
to explore their effects on different body
tissues and in different dimensions,
which can also be used as a premise for
clinical assessment.
We s t u d y t h e c h a n g e s i n t h e
characteristics of user groups in the
public health context, and predict the
impact of e-vapor products on public
health by building comprehensive and
complex analytical models that combine
toxicological and clinical findings.
Long-term impact assessmentClinical research
26 RELX Corporate Social Responsibility Report 2020-2021
Reducing health risks for users is the biggest driver of RELX’s scientific
advancement. We continue to devote more effort into scientific work. In
2019, we invested in the construction of RELX Lab, the first independent
physiochemistry laboratory for an e-vapor product brand in China,
and established a rigorous laboratory operations system and data
management system. Through comprehensive data accumulation,
combined with scientific theories from fields such as chemistry, biology,
pharmacokinetics and social sciences, we were able to break away from
the traditional industry research model of “looking at the cause after
discovering a health or addiction problem”, and predict the potential
effects of our products and the future trend in public health.
In August 2020, RELX Lab was accredited by China National
Accreditation Service for Conformity Assessment (CNAS), becoming the
first CNAS-certified physiochemistry laboratory of an e-vapor product
brand in China.
Supported by an international
team with a sol id scientif ic
background, RELX has created
the industry’s f irst industry-
academia research platform in
the scientific field of e-vapor. As
of 2020, we have collaborated
with 6 universities, 2 hospitals
and 10 research institutions on
research projects regarding the
science of e-vapor in different
fields.
The RELX phys iochemistr y
laboratory has been certified by
CNAS in two major fields, namely
chemistry and microbiology, and
covers 29 accredited items, 54 test indicators, 8 international
standard test methods and 6 independent methods.
RELX Physiochemistry Laboratory CNAS Accreditation Certificate.
A RELX researcher observing the structure of an atomizing core in
the physiochemistry laboratory to form an analytical basis for product
improvement and upgrades
27RELX Corporate Social Responsibility Report 2020-2021
In September 2020, RELX opened its second pioneering and
groundbreaking e-vapor laboratory in the industry, the bioscience
laboratory, which systematically studies the reduction of harm caused by
e-vapor aerosols at the human cellular and animal levels, and carries out
pre-clinical safety assessments. We hope that by combining cutting-edge
scientific research results and the latest findings on e-vapor products in
a transparent, direct and efficient way, we can eliminate public prejudice
towards e-vapor products and enhance consumer trust; and at the same
time, be able to detect the possible risks of e-vapor products as early as
possible for timely response.
RELX scientist conducting protein electrophoresis experiment in the bioscience laboratory
to study the effects of aerosols at the cellular proteome level.
28 RELX Corporate Social Responsibility Report 2020-2021
In March 2021, RELX’s scientific team published its first research paper
in the field of “toxicology research” in the “Journal of Applied Toxicology”,
an international SCI journal in toxicology. According to the paper, no
physiological, biochemical and pathological changes related to the cooling
agent WS-23 were found in the experimental animals, and the safety of the
inhaled components was verified under test dose conditions.
The cooling agent WS-23 is an additive that is widely used in the food and
beverage, pharmaceutical, and e-vapor fields. Previous research on cooling
agents was focused on oral use. Our research was the first to prove that
vapor inhalation of the cooling agent WS-23 at test doses does not induce
toxic side effects in experimental animals. This study has filled a gap in
global toxicology research. It was also the first time that a paper from the
Chinese e-vapor industry was published in an SCI journal.
In July 2021, the RELX scientific team published another paper in the SCI
journal “Ecotoxicology and Environmental Safety”, unveiling the company’s
first scientific research results since the joint establishment of the Inhalation
Product Evaluation Laboratory with the School of Pharmaceutical Sciences,
Sun Yat-Sen University. The paper states that the effect of e-cigarette smoke
agglutination on human lung epithelial cell line (BEAS-2B) was less than
that of cigarette smoke agglutination under acute exposure of 24 hours,
which verified the relative harm reduction potential of e-cigarettes at the
cellular level.
This is the first study to test the different effects of e-cigarette and
cigarette smoke agglutination on human lung epithelial cell line BEAS-
2B using a common cigarette and a RELX e-cigarette at the same nicotine
concentration. The study proved that the negative toxicological and
genetic alteration effects of e-cigarette smoke agglutination on human lung epithelial cells were relatively weak at
toxicological doses, suggesting that e-cigarettes are potentially less toxic and safer.
As mentioned by Jiang Xingtao, the head of RELX Lab, “Product quality and safety is RLX Technology’s biggest
concern. We have made it a direction and commitment in our technology development and scientific research.”
RELX will continue to carry out relevant research in the future to improve the safety standards of RELX products and
to protect the rights and interests of every consumer.
The RELX sc ient i f ic team’s papers
published in the SCI journals “Journal of
Applied Toxicology” and “Ecotoxicology and
Environmental Safety in Toxicology”.
Story | Two Small Achievements on RELX’s Scientific Journey
29RELX Corporate Social Responsibility Report 2020-2021
At RELX, every step is full of challenges, from the inception of a new idea,
selection of raw materials, to production, product assembly and product
sales. We have developed and implemented a series of product safety
and quality control procedures and systems. With a comprehensive
quality management system and strict corporate execution standards,
the products we create bring confidence to users. The defective return
rate of RELX device and cartridge decreased by 50% in 2020.
A worker at RELX’s exclusive production plant checking the appearance of cartridges.
Upholding Quality and Safety is Our Priority
RELX always takes the consumer point of view and evaluates every
product according to their standards. We constantly improve our
product quality standard system, strengthen the quality control of the
whole life cycle, and strictly monitor every stage of product production
to ensure that only safe and high-quality products are delivered to
consumers.
30 RELX Corporate Social Responsibility Report 2020-2021
In addition, we conduct REACH
testing in accordance with the latest
European Chemicals Agency’s
Candidate List of Substances of Very
High Concern for Authorisation and
its Addendum.
A Glance of RELX's Product Safety and Quality Related Technical Standards
UL8139 Standards for Safety of Electrical Systems of Electronic Cigarettes
GB4706.1 General Standards for Safety of Household and Similar Electrical Appliances
IEC62133 Safety Standards for Lithium-ion Batteries
All newly introduced products are tested in accordance with these standards.
EN55014 CE Safety Regulatory Standards for Household Appliances and Similar Apparatuses / EN61000 Electromagnetic Compatibility Testing Standards for Electrical Products
GB/T26125 Electrical and Electronic Products: Determination of Six Regulated Substances
FDA21CFR177 U.S. FDA Food Contact Material Testing
All our products are subject to EU CE-EMC testing according to these standards.
All our products are subject to China RoHS testing according to these standards, with the test reports updated annually.
All our products are subject to quality inspections according to these standards, with the reports updated annually.
All plastic, ceramic, silicone and other materials in our products that come into contact with the mouth and the e-liquid are subject to food contact material testing according to these standards.
All our products are subject to surface temperature control according to these standards.
and Vaping Devices
RELX’s exclusive production plant located in Shiyan, Shenzhen. It has a floor area of over 20,000 square meters
and currently employs about 4,000 workers, with a peak production capacity of 50 million cartridges per
month.
RELX’s exclusive production plant located in Shiyan, Shenzhen. It has a floor area of over 20,000 square meters
and currently employs about 4,000 workers, with a peak production capacity of 50 million cartridges per
month.
31RELX Corporate Social Responsibility Report 2020-2021
Low temperature storage High temperature and high humidity
High and low temperature cycle Thermal shock test Neutral salt spray
TPM testing Suction test
Product Design
Products with higher reliability means a longer lifespan. RELX’s stringent
requirements for product reliability start from the selection of raw materials
and components, and cover all stages of design, manufacturing, testing and
production. We constantly set higher standards for our products and strive to
break the limits of product design.
Product reliability test items
RELX’s product design team discussing the design of a device.
32 RELX Corporate Social Responsibility Report 2020-2021
RELX Devices
This is an important component composed of hardware and software that
is able to deliver stable current output, heat and atomization. It is not only
necessary to ensure that the electronic circuitry of the atomizing rod works
properly when in use, but that it also prevents variables and interference
caused by human and environmental factors. Therefore, we also impose
stringent rules on electrical performance from product design to electrical
testing to ensure full consumer protection under various conditions.
Electrostatic discharge (ESD) testing Electromagnetic interference
Mic head sensitivity Burn-in
Overcharge protection Over-discharge protection
Short-circuit protection Over-inhalation protection
Electrical performance test items
A RELX researcher debugging the electronic components inside a RELX device.
33RELX Corporate Social Responsibility Report 2020-2021
E-liquid
With reference to various systems such as the national food safety
standards and standards for drinking water quality, we have independently
formulated a set of stringent enterprise standards for E-liquid, adopting the
common measurement methods for essential oils, cosmetics, fragrances,
oral care and other categories and incorporating all kinds of explicit and
implicit factors into the standard.
Limit test is conducted for the e-liquid with reference to the test method for oral care products.
The physical and chemical stability index of pH value of the e-liquid is evaluated with reference to the general test methods for cosmetics.
The limit of benzene substances in the e-liquid is the same as that specified in the quality standards for potable water.
The limit of heavy metal contaminants in the e-liquid is the same as that of food products such as vegetable products, chocolate, coffee beans and seafood specified in the national food safety standards.
The quality and safety tests for the e-liquid involve 17 major categories and 54 specific indicators
A RELX scientist using potentiometric titrators to determine the acidic value of the e-liquid,
so as to make sure that the acidic values of outbound e-liquid meet the requirements of
the company.
34 RELX Corporate Social Responsibility Report 2020-2021
RELX device plug test to verify the rebound function and magnetic
suction physical performance of the thimble: Can be used 10,000 times.
USB normal plugging and unplugging test: Can be used 5,000 times
and last 13 years if plugged and unplugged for charging once a day.
In the capsule form, the negative pressure simulates the atmospheric
pressure environment in an engine room at an altitude of 10,000 meters
to verify the oil leakage rate on product arrival.
In the regular form outside the capsule, the negative pressure simulates
the ground altitude atmospheric pressure environment of Lhasa, Tibet,
to verify the oil leakage rate during use.
Application Scenarios
At RELX, our standards for electronic atomizers cover all aspects of structural
design, internal wiring etc. Our engineers and quality experts not only
refer to the “General Safety Standards for Household and Similar Electrical
Appliances” but also incorporate common oil leakage scenarios such as free
fall and pressure release into the test, so as to ensure that the durability and
quality of the products are not limited by scenarios.
Mechanical and physical performance tests
RELX researcher using a manual pull tester to test the physical properties of the device.
35RELX Corporate Social Responsibility Report 2020-2021
Protecting the Rights and Interests of Consumers
Here at RELX, service does not begin only at the moment of purchase. We
regard consumer needs and experience as the top priority of our service
from the moment they are interested in RELX. We provide our customers
with excellent products and a rewarding consumer experience that covers
all aspects of pre-sales, in-sales and after-sales services. We strongly believe
this is why we have the highest customer satisfaction rating among e-vapor
brands in China and worldwide.
RELX attaches great importance to protecting consumer privacy. We are
aware that personal information is of great importance to consumers.
Since our establishment, RELX has built a comprehensive and effective
privacy protection system that is published on our official website, so
that consumers can understand what information is collected and how
it is used. In addition, we use advanced firewalls, information encryption,
permission settings and other technical means to ensure that personal
information is not disclosed or lost in the process of collection and use. We
have also signed confidentiality agreements with all related employees,
requiring them to handle consumer information safely and carefully.
RELX store employee Shen Yan at the entrance of the Coastal City store in Shenzhen.
36 RELX Corporate Social Responsibility Report 2020-2021
RELX Beijing Galaxy SOHO store employee organizing the products on the shelves.
RELX has diversified service channels to satisfy the different needs of
users. We have created an official website platform and an official WeChat
public account where we release relevant service information in a timely
manner; RELX stores provide thoughtful onsite services for users and are
able to solve their problems effectively. We comply with consumer-related
laws and regulations, and cooperate with market regulatory authorities
and consumer rights protection organizations in handling consumer
complaints. In the year of 2020, the RELX customer service platform served
a total of 1,361,289 people, with a problem resolution rate of over 99% and a
customer service satisfaction rate of 99.5%.
37RELX Corporate Social Responsibility Report 2020-2021
Li Tiantian is the owner of RELX Shuangyu Wu Mart Store in Beijing. She
has met various kinds of customers over the past three years since opening
the store. She has a cheerful personality and loves to chat, and customers
who visit her store are infected by her enthusiasm. However, there was one
exception.
It was a female customer who seemed slightly reserved. She did not utter
a word when greeted by Li Tiantian. Instead, she gestured to her mouth,
then to her ears and waved her hands vigorously. Li Tiantian noticed that
she was wearing a cochlear implant in her ear –– she could neither hear nor
speak.
After a short pause, Li Tiantian began to communicate with the female
customer using pen and paper. At the same time, as she had to switch
between flipping through the product presentation and gesturing to the
female customer in various ways, she was worried that the latter would feel
disrespected due to poor communication.
And there was still another awkward situation to come. The customer was required to have her age verified by
RELX’s Sunflower System before payment, and there was a step that required the customer to read the numbers on
the screen out loud.
Seeing that the female customer was a little distressed, Li Tiantian quickly scribbled down on the paper, “I can just
take a look at your ID card. It is just to ensure that you are of age”. She also gave the female customer an cartridge
and a lanyard as a gesture of goodwill. Before leaving, the female customer left a message on the paper:
“When I go shopping, people often get impatient with me when they see my condition. Thank you for the gifts. I will
make my purchases here from now on.”
To Li Tiantian, not only did this message represent the customer’s recognition of her service, it was also a source of
fulfillment for her as a RELX store owner. Li Tiantian’s story also inspired RELX to upgrade the relevant features of the
Sunflower System, and now customers do not have to read the verification code out loud when they verify their age
before payment.
“It makes me proud to think that I made a small contribution towards this small change.” Li Tiantian said, “I really
hope that people can still feel the warmth in the world around them even if they are unable to hear it.”
Li Tiantian has kept the notes from her interaction with this special customer.
Story | A Voiceless Service
38 RELX Corporate Social Responsibility Report 2020-2021
The RELX customer service team receives a variety of inquiries every day. The common customer inquiries typically
come in just a few types such as those relating to product information, usage method, troubleshooting and
reporting of counterfeits, but there can be no end to the number of customers asking them. Therefore, the “gist”
of RELX’s customer service is to always be attentive and patient in dealing with the questions, as if they were being
asked for the first time.
The phrase that RELX’s customer service staff repeat the most is, “Sorry, but you cannot enjoy RELX’s warranty
service because this is a counterfeit product.” These counterfeit products come with no guarantee of product safety,
and there are possible safety risks, such as power cell explosions. Some customers were not aware that their RELX
products were counterfeits and still approached RELX’s customer service for help after the products malfunctioned.
Some customers spoke harshly, which saddened Chen Zehua, the head of RELX customer service call center. He has
long been accustomed to putting himself in the customers’ shoes. After all, anyone would feel awful having bought
counterfeit goods. He would try to be more patient when faced with an angry customer.
There were also some unique calls that left a lasting impression on the customer service team: An elderly man who
spoke in Sichuan dialect and was a little hard of hearing wanted to know what was in the e-liquid, and the team
spent an hour answering his questions at the top of their voices; a male customer who was inquiring about after-
sales issues suddenly mentioned that he had broken up with his partner and “felt that life was meaningless”, so they
stopped their work immediately to cheer him up for fear that he would take things too hard.
The RELX customer service team has become skilled in many areas as a result: they are product experts, detectives
and psychologists who are patient, empathetic, and calm in any situation. The RELX customer service team also
summarizes the content of customers’ calls on a regular basis and gives feedback on issues that occur frequently to
the relevant departments of RELX to help them improve their quality of service in a more targeted manner.
At present, we have also set up customer service portals for our RELX subscription account, RELX service account,
RELX member center, RELX official website and RELX official Weibo account, in addition to the customer service
hotline, to help customers solve their problems in a timely manner.
Chen Zehua, head of RELX customer service call center.Chen Zehua, head of RELX customer service call center.
Story | RELX Customer Service: To be Professional, Patient, and Most Importantly, Empathetic
39RELX Corporate Social Responsibility Report 2020-2021
RELX’s “GoldenShield Program”
RELX actively responds to the government’s policies and assists law
enforcement authorities in launching online and offline anti-counterfeiting
campaigns to educate the public about the dangers of counterfeit
products, as well as how to identify them, so as to protect the rights and
interests of consumers. By the end of 2020, RELX’s “Golden Shield Program”
has reported and removed more than 45,000 counterfeit accounts and
links from online platforms in China and abroad. The program has assisted
the police in solving more than 80 administrative and criminal cases of
intellectual property rights infringement, seizing more than 200,000
counterfeit products.
Counterfeit e-vapor products not
only infringe on the legitimate
rights and interests of consumers,
but also pose serious threats
to consumer safety. In order
to ensure that consumers can
enjoy authentic products and
the corresponding services, RELX
launched the “Golden Shield
Program” in 2019. This program
appl ies big data and other
technical means to accurately
identify counterfeit production sites
and online and offline channels
selling counterfeit products, and
promptly reports leads to the
law enforcement authorities,
helping them crack down on the
production and sale of counterfeit
products.
RELX’s “Golden Shield Program” assisted the police in raiding a counterfeit factory site (all products in the picture are counterfeit products).
Law enforcement officers sorting and tabulating the counterfeit products on site.
RELX employees come from diverse backgrounds and have various perspectives, all of which have enriched the company’s culture.RELX employees come from diverse backgrounds and have various perspectives, all of which have enriched the company’s culture.
“Draw people to you with kindness, nurture them with righteousness,
requite them with benignity, befriend them with integrity, and receive
them with propriety.” RELX regards its employees as the powerhouse
of sustainable development and the core driver of our business. We
provide our employees with systematic welfare protection, a healthy
and safe workplace, and extensive career development opportunities,
and we promote RELX’s corporate culture of “Driving Positive Change”
and a healthy general environment. We ensure that all employees are
able to work in decent and pleasant conditions, and to grow together
with the company.
Employee ResponsibilityAchieving Excellence in Life
RELX Corporate Social Responsibility Report 2020-2021 41
RELX strictly abides by the Labor Law of the People’s Republic of China, the
Labor Contract Law of the People’s Republic of China and other relevant
laws and regulations. The company establishes labor relations and signs
labor contracts with employees on the basis of equality and free will, and
the signing rate of existing labor contracts is 100%.
In 2020, RELX received a total of
31,480 job applications
and employed 208 new
employees.
Protecting the Rights and Interests of Employees
RELX promotes equality in employment and does not discriminate on the
grounds of age, gender, ethnicity, religious belief or other factors. We forbid
child labor and forced labor, and will improve the recruitment mechanism
as well as the wage and welfare system to build a team of diversified talents
with international standards.
42 RELX Corporate Social Responsibility Report 2020-2021
We implement a comprehensive remuneration plan based on the performance, quality and ability of the employees at their respective posts. The wage principle is performance-oriented, and is in line with:
Fairness in the company
Competitivenessin the market
Incentives foremployees
Ensuring that the implementation of the
company’s remuneration policy is consistent,
fair and reasonable across all departments and
positions.
Ensuring that the company’s wage policy is able
to attract and retain the talents we need in the
market of the industry.
Ensuring that the company’s wage policy
incentivizes and recognizes high-performing
employees.
The company makes fair and just assessments in a timely manner
and adjusts employee salaries according to the wage principle, job
responsibilities, level of contribution, skill requirements, cultural value
compatibility and other aspects.
RELX considers employees as its most valuable asset, thus providing them with a vast
platform for development and comprehensive protection of their rights and interests.
RELX considers employees as its most valuable asset, thus providing them with a vast
platform for development and comprehensive protection of their rights and interests.
RELX Corporate Social Responsibility Report 2020-2021 43
We offer comprehensive welfare programs to our employees to help them enhance their
quality of work and life. In addition to paying for various types of social insurance and
provident fund for employees as required by law, our employees are also entitled to annual
leave, paid sick leave, paid personal leave, festive gift packs, supplemental commercial
medical and health consultations, annual medical checkups and other welfare measures.
RELX supports an inclusive and collaborative corporate culture, creates equal and fair
opportunities for all employees and forbids any form of discrimination. We pay attention
to female employees and practice strict gender equality and equal pay for equal work. We
actively help female employees achieve their career development goals and maintain work-
life balance. At present, the percentage of female employees, and female employees in
managerial positions in the company has reached 34% and 33%, respectively.
In addition, RELX also encourages employees to actively express their ideas and suggestions
at work through diversif ied communication channels. We create an honest and open
environment for communication, enabling employees to participate in all aspects of the
company’s technological innovation, management improvement and culture building,
thereby deepening their sense of ownership.
Since 2020, the company has launched several “She Leads” training programs, providing
opportunities for female employees to interact with female leaders online and offline. We
invite female leaders and external experts to talk about female leadership with the female
employees, share their growth and work experience, and encourage more female employees
to participate in female leadership development to motivate and inspire confidence in them.
As of April 2021, 143 female employees have participated in the “She Leads” program, clocking
nearly 500 hours of training time. The program has been well received by the employees.
On March 8, 2021, RELX held a women’s leadership sharing session.
Story | “She Power”: A Force to Reckon with
44 RELX Corporate Social Responsibility Report 2020-2021
RELX follows the talent development principle of “putting the right person
in the right job based on different types of competence”. We have built a
smooth career development path and formulated diversified and multi-
level development plans, including multiple forms of professional and
leadership training, on-the-job training and feedback programs, and
arranging for career partners and mentorship programs, etc. At the same
time, the company opens up internal recruitment opportunities to optimize
employee potential and to help them discover their own unlimited
possibilities, thus creating a closely-knit, high-quality team to support the
efficient development of the company.
RELX is committed to giving employees a stage to unleash their energy and realize their
potential, as well as offering them a variety of professional and vocational skills training to
enable them to achieve great success in various fields.
Encouraging Employee Growth
At RELX, we regard employee growth as the driving force of corporate
development. We take into account the different background of all
employees and personalize development platforms for them, so as to
provide infinite possibilities for their career growth.
RELX Corporate Social Responsibility Report 2020-2021
In addition to offline training and knowledge sharing within the departments, RELX
also established the “E-RELXchool” online training system in 2020. The company offers
online training courses on management approaches, work methods, knowledge and
systems for employees of different levels and positions. Employees can engage in
training and enjoy learning anytime, anywhere, even during the COVID-19 pandemic.
In 2020, a total of 11,508 RELX employees participated in the online and offline training
sessions, covering 98.4% of employees with 9.3 hours of training per person.
Providing various forms of
online and offline training.
O r g a n i z i n g m o n t h l y t e a m
discussions in each department to
promote knowledge sharing among
employees and create an advanced
and comprehensive knowledge
management platform.
Promoting the concept of “Every
Leader Should Be an Excellent Trainer”
and implementing the “Meeting with
Training” mechanism, so as to improve
the competencies of employees while
enhancing the personal abilities and
influence of leaders.
Developing more targeted
t r a i n i n g c o u r s e s o n
p r o f e s s i o n a l s k i l l s a n d
management capabilities.
Diversified and Multi-level Training System
45
46 RELX Corporate Social Responsibility Report 2020-2021
Safe and Healthy Working Environment
It is our primary responsibility to provide a safe, healthy and trustworthy
working environment for our employees. The company has developed a
full-fledged occupational health and safety management system for this
purpose, including emergency response plans and a series of standard
operating procedures to respond to all kinds of public safety incidents
and natural disasters. We have also formed an emergency response
team and conducted safety training for relevant employees. We carry
out emergency drills twice a year at our RELX factories to build the
preparedness of our employees. There were no service-related injuries or
fatalities at RELX in 2020.
Shanghai RELX sales team members discussing a project plan.Shanghai RELX sales team members discussing a project plan.
47RELX Corporate Social Responsibility Report 2020-2021
We encourage our employees to participate in cultural and sports activities
within and outside the community. We have established sports clubs such
as soccer, basketball, table tennis and badminton, and we organize daily
activities on a regular basis, including cultural and sports events to enhance
cultural exchange among employees and enrich their free time.
We offer annual health checkups for our employees. In our regional offices,
we also implement health care activities depending on local conditions.
The “Health Hut” in our Beijing office provides weekly professional massage
and health consultation services for employees. The Shenzhen office
implements a “90-minute lunch break” to give employees time to rest their
brains. The “work exercise + health check-in” activity in the Shanghai office
calls on employees to mobilize their energy to stimulate their body and
mind.
The “Health Hut” at RELX Beijing Office, which provides professional massage and health
consultation for employees.
48 RELX Corporate Social Responsibility Report 2020-2021
The safety and health of laboratory staff is of utmost importance to RELX.
Our laboratories refer to relevant national regulations and standards in
their management of chemical products and hazardous substances.
Chemical products are stored in special chemical reagent storage rooms,
and the outer packaging or containers of chemical products are checked
regularly to prevent leakage. We have set up special storage rooms and
storage cabinets for poisonous or explosive chemicals, and these are
managed by specialized personnel. We have formulated safety data sheets
for different chemicals and have put in place safety emergency plans. We
conduct safety training on chemical products regularly to enhance safety
awareness among our laboratory personnel. In addition, hazardous waste
from laboratories is collected and stored in special storage tanks, and is
handed over to qualif ied service providers for safe disposal on a regular
basis.
RELX laboratory personnel attending a safety training.
49RELX Corporate Social Responsibility Report 2020-2021
During the pandemic, RELX actively collected information on the
resumption of work and production from all over the country, and followed
up the health status of all employees on a daily basis. We implemented
flexible work resumption modes and schedules, and guaranteed the
leave entitlement and safety rights of our employees. We provided all our
employees with infection prevention items such as masks, disinfectants, and
hand sanitizers. At the same time, the company made a detailed study of
the government’s support policies on areas such as fiscal and taxation, and
financial and social security, and conveyed the information to the employees
promptly to ensure that the relevant entitlements of the employees were
not affected by the pandemic.
On April 7, 2020, the RELX Wuhan Office resumed work and the company welcomed the
return of all its Wuhan employees.
Special protective measures during COVID-19
Community Responsibility
Caring for Those in Need
“How to create greater social benefit” is the softest yet most powerful
theme at RELX. Through our long-term active engagement with
the community, we recognize that more people, animals and the
environment are in need of care. We actively share our operating
results, explore new forms of community service, send positive
energy, and make every effort to create greater social value by giving
back to the community time and again through our actions.
On April 26, 2021, RELX Care’s “Golden Time” program was introduced to the community and gifts of smart speakers were distributed to elderly volunteers who have been volunteering during the pandemic.
On April 26, 2021, RELX Care’s “Golden Time” program was introduced to the community and gifts of smart speakers were distributed to elderly volunteers who have been volunteering during the pandemic.
RELX Corporate Social Responsibility Report 2020-2021 51
Community Service In early 2021, the company launched the “RELX Care” community service program
to carry out standardized, systematic and sustainable community service activities
through the “warm technology” approach, joining hands with various parties to
do our part for the community and fostering a more dedicated RELX community
service image.
RELX makes full use of the advantages of its stores' layout so that they can a part part of the community and provide a wide range of community services to the surrounding residents.
Community care
Collaboration across sectors Celebrity projects
Innovative model
We engage with the community actively
and provide a variety of community
services such as convenience services,
elderly assistance, environmental
protection, education, etc.
We cooperate with many organizations
across different sectors and establish
friendly partnerships with them.
An important platform that allows the
company to promote public participation
in community service.
By harnessing our technological and
resources advantage, we continue to
explore forms of community services that
can be integrated with our own business
and help address social issues.
52 RELX Corporate Social Responsibility Report 2020-2021
In February 2021, we launched the “Golden Time” project, hoping to
unite social forces to help senior citizens overcome the digital divide
and integrate them into smart living. In the first phase of the project,
some of our specialty stores in Beijing, Shanghai and Shenzhen
distributed a batch of customized smart speakers to elderly users
over 60 years old in the community at no cost; at the same time, we
launched the “RELX Care Hotline”, a customer service hotline that
answers any questions the elderly have regarding product usage.
The “Golden Time” project is now being extended to more cities
across China. RELX will also continue to pay attention to and collect
feedback from the elderly on their usage experience, and continue to
introduce more thoughtful and heart-warming services to help them
better adapt to digital developments.
In order to further connect community service resources to allow
more members of the public to participate in and benef it f rom
community services, RELX is actively utilizing its stores’ layout to do
its part in community service.
Community Care
53RELX Corporate Social Responsibility Report 2020-2021
In April 2021, the volunteer team of RELX’s “Golden Time” project visited the Xiushuiyuan
community in Liulitun, Beijing. The RELX employees transformed into “teachers”
and taught the elderly in the community how to use the smart speakers that were
customized for them.
82-year-old Madam Ni was one of the “students” at the event. She has participated in
a number of social activities such as “Pink Ribbon” and “Loving Mothers” despite her
old age, but she was at a loss with smart devices. She was evidently happy after having
learned how to use the smart speaker, “I’ll familiarize myself with it when I get home,
so that in the future, I’ll have this speaker to remind me when it is time to pick up my
grandson.”
The volunteers patiently explained the content of the manual, carefully designed in
“plain and simple language”, which included instructions on how to connect to WIFI
and Bluetooth, download software, register an account, turn on the device, etc., to the
elderly at the event. They also helped to preset the smart speakers so that the elderly
could check the weather, set alarms, listen to news and perform myriad other tasks easily
through voice search.
The gap between the elderly and informatized society is an issue that has gained
widespread attention in recent years. In addition to patiently explaining and answering
questions for our elderly in stores and through customer service calls, RELX has also taken
the initiative to visit the community and deliver our heartfelt gesture to the elderly.
The elderly will be more willing to embrace smart living if we can lower the barriers for
them. We hope to help more elderly people in the community take the first challenging
step on this rapidly developing digital journey in a more personal way.
A RELX volunteer explaining to senior citizens in the community on how to operate smart speakers through their mobile phones.
Story | Helping Them Take the Challenging “First Step”
54 RELX Corporate Social Responsibility Report 2020-2021
Baiwu Elementary School is located in Baiwu Village, Nagu Township, Huize County, Qujing City of Yunnan
Province, which is known as the “first stop for copper transportation from the mines to Beijing”. It is surrounded
by beautiful mountainous scenery. However, Baiwu Elementary School had had to make do with extremely
basic educational infrastructure due to developmental constraints. For instance, their sports venues were
simply located on concrete ground.
In 2019, in response to the “Opinions on Further Involvement of All Sectors of Society in Poverty Alleviation and
Development” issued by the General Office of the State Council, RELX donated 300,000 RMB to the “Sunshine
Runway Project” of the China Foundation for Poverty Alleviation to build a plastic sports field conforming to
modern standards for Baiwu Elementary School.
After a thorough inspection of the school, the renovation of the school field was officially launched in October
2020. A 1,560 square meter standardized sports field was reconstructed for Baiwu Elementary School.
After removing safety hazards, replacing weak infrastructure and carrying out various other construction, the
new sports field was finally completed and ready for use in May 2021. The children at Baiwu Elementary School
can now participate in sporting activities on the new plastic tracks. They can say goodbye to concrete and run
around freely on the new field. The bright, modern school field and the innocent smiling faces of the children
form yet another beautiful scene of Baiwu Village.
Story | Allowing More Children to Run in the Sun
The school field of Baiwu Elementary School before the renovation. The new school field jointly built by RELX and China Foundation for Poverty Alleviation.
55RELX Corporate Social Responsibility Report 2020-2021
Biodiversity Conservation
In the future, we will also set up a RELX monitoring network and
establish a “Zhen’anling Village – RELX Ecological Science Education
Base” in the region. Through this, we will promote the concept of
wildlife protection among local villagers and help them develop eco-
tourism, nature study and other green projects based on their natural
advantage, so as to promote the sustainable development of the local
economy and help revitalize the village.
Purchase of 20 monitoring
devices to observe wildlife behavior and patterns of crop damage.
H e l p i n g to o rg a n i z e a
20-member RELX patrol team
in cooperation with the National Park Administration to remove traps in mountains.
Planting of 60 acres of agricultural land exclusively for feeding wild spotted deer and wild boars, and providing villagers with subsidies to compensate
for 225 acres of damaged corn farmland so as to ease human-wildlife conflict.
Helping 20 villagers earn sustainable income through beekeeping.
Helping villagers set up ecological education and experience infrastructure, and carrying out relevant professional training and develop the ecological service industry.
In order to improve the living environment of wild Siberian tigers and leopards in the Northeast China Tiger and
Leopard National Park, promote the growth of critically endangered wildlife populations and protect biodiversity,
RELX launched the “Let Siberian Tigers and Leopards Return to Northeast China” project in 2020, under which we
donate 1 million RMB to the “Happy Home - Walk with Tigers and Leopards” project of the China Green Foundation
every year. The project, piloted in Zhen’anling Village, Hunchun City, a village close to the Northeast China Tiger and
Leopard National Park, aims to protect the individual safety of tigers and leopards around the village by organizing
patrol teams to remove traps in the mountains to prevent poaching, installing monitoring devices, securing food
sources along the ecosystem food chain, alleviating local human-wildlife conflicts, and promoting sustainability of
the community villagers’ livelihood.
The spring sowing of the “RELX Eco-Field” in Zhen’anling Village was completed in May 2021.
RELX selected 20 villagers to form the “RELX Patrol Team”, providing them with
scientific knowledge training and equipment support to help villagers increase their
income while protecting wildlife habitat.
At RELX, we position ourselves as a responsible member of
society. Driven by this mindset, we are constantly striving to meet
the challenge of striking a balance between business growth
and environmental protection. We take our conservation and
environmental efforts seriously, having incorporated green practices
in every aspect of our operations and implemented a variety of
measures to promote a sustainable environment.
Environmental Responsibility
Commitment to Green Manufacturing
RELX only procures materials and parts that meet or exceed national environmental standards.
RELX Corporate Social Responsibility Report 2020-2021 57
We require our suppliers
(and their suppliers) to
use raw materials that
a r e e n v i r o n m e n t a l l y
f riendly and send them
to a professional third
party for testing. Any
materia l that fa i ls to
m e e t e nv i ro n m e n t a l
s t a n d a r d s w i l l b e
prohibited f rom use in
our products.
For the processing stage,
we require suppliers to
possess green certification
and send their processed
r a w m a t e r i a l s t o a
professional third party for
testing. We will reject any
material that fails to meet
environmental standards.
R E L X w i l l s e n d t h e
f i n a l p r o d u c t s to a
professional third party
fo r a f u r t h e r ro u n d
of test ing to ensure
t h e i r c o m p l i a n c e
with envi ronmental
standards.
MaterialsRELX adheres strictly to green policy by ensuring all materials and manufacturing processes
meet or exceed national environmental standards.
58 RELX Corporate Social Responsibility Report 2020-2021
Energy and Resources
Through the energy and resource monitoring system, RELX receives
constant detailed updates on its monthly water, electricity and gas
consumption, and is able to conduct inspections on random samples.
By performing statistical analysis of data, our system calculates the unit
energy consumption of our products and compares it with environmental
indicators. This provides input that helps us implement proper energy-
saving measures. Meanwhile, we are always seeking ways to cultivate
stronger environmental awareness among our employees through various
initiatives.
In 2020, despite the limited expandability of the total production area,
employee numbers, and energy consumption, the consumption of
water, electricity and gas per unit was reduced by 20% at RELX's exclusive
production plant, while the production capacity increased by 30%, after
taking steps to improve and optimize the processes.
In the same year, every production line at the plant was equipped with an automatic
dripping machine, making the process of dripping oil onto atomizing cores much more
efficient.
59RELX Corporate Social Responsibility Report 2020-2021
Emissions
Waste
In our operations, we comply strictly with laws and regulations, including the “Law
of the People’s Republic of China on the Prevention and Control of Atmospheric
Pollution” and the “Integrated Emission Standards for Atmospheric Pollutants”. We
conduct emissions audits on our suppliers to inspect the processes and outcomes of
their actions in fulfilling their environmental responsibility. Our suppliers are required
to sign environmental protection agreements, under which they are mandated to
maintain proper emissions standards and require their own suppliers to identify and
prevent environmental risks.
In addition, RELX continues to optimize its logistical operations with the goal of
conserving resources and reducing emissions. While ensuring package safety, we
try to standardize the size of our packaging boxes as much as possible to optimize
transport resources. We also make every effort to avoid empty return loads while
planning our logistical routes. In 2020, the emissions of RELX's logistics was reduced
by more than 15 tons of carbon dioxide equivalents.
RELX monitors the waste disposal processes rigorously to ensure that the recycling,
transfer, temporary storage and final disposal of our waste are in line with national
standards. Guided by the “reduce, reuse, and recycle” principle, we treat the general
and hazardous waste from our production using scientific methods.
In 2020, RELX substantially
reduced the production
waste of its exclusive
production plant by
76% from 2019.
Note: For more details on RELX’s environmental data for 2020, please refer to “RLX ESG Report 2020”.
We engage qualif ied companies to recycle or
dispose of our general waste;
General waste
Hazardous waste We engage qualified companies to dispose of and
transport our hazardous waste, to reduce the risk
of environmental pollution during transportation.
Moreover, RELX seeks to reduce the generation
of hazardous waste in its operations by constantly
adopting new technology and management
methods.
Corporate Governance
Be a Rule-abiding and Compliant Member of RELX
Kate Wang, RELX founder and CEO, conducting compliance training for employees.
The growth of a company requires the synchronous enhancement of
its corporate governance mechanism. Since its establishment, RELX
has adhered to the principles of fairness, impartiality and openness in
accordance with advanced global corporate management standards.
We have also established a corporate governance mechanism that is
in accordance with national laws and regulations.
The growth of a company requires the synchronous enhancement of
its corporate governance mechanism. Since its establishment, RELX
has adhered to the principles of fairness, impartiality and openness in
accordance with advanced global corporate management standards.
We have also established a corporate governance mechanism that is
in accordance with national laws and regulations.
RELX Corporate Social Responsibility Report 2020-2021 61
In January 2021, RELX’s parent company, RLX Technology, was listed on the
New York Stock Exchange (stock code: RLX). The company strictly complies
with the applicable laws and requirements of the listing rules of the New
York Stock Exchange regarding corporate governance to ensure that the
decision-making process reflects the principles of trust and fairness, as well
as timely and transparent disclosure of information.
As of June 30, 2021, the RELX’s Board of Directors consists of five members,
including three executive directors and two independent directors. The
company has disclosed information about the relevant directors as required
by applicable law (see http://ir.relxtech.com for details). The duties of the
Board of Directors of the company are to direct, guide and supervise the
compliant and effective operations of the company to ensure its stable
development and maximization of shareholders’ interests. There are three
committees under the Board of Directors, namely the Audit Committee,
the Compensation Committee, and the Nominating and Corporate
Governance Committee.
RELX adheres to high standards of ethical business conduct. The
transparency of our operations and governance standards are recognized
by our shareholders and the public. We believe that strict and high
standards of corporate governance will enable the company to operate
in a stable and efficient manner. This is in the long-term interest of the
company and its shareholders.
Refers to The Securities Act of 1933 and the rules and regulations thereunder; The
Securities Exchange Act of 1934 and the rules and regulations thereunder; The Sarbanes-
Oxley Act of 2002; the auditing principles, rules, standards and practices issued or
approved by The Public Company Accounting Oversight Board applicable to “issuer’s”
auditors; the listing rules of the New York Stock Exchange and other applicable laws and
regulations.
1
Governance
Detailed information on the structure of RELX’s Board of Directors can be found at http://ir.relxtech.com.
1
62 RELX Corporate Social Responsibility Report 2020-2021
Risk Management and Internal ControlAt RELX, risk management and internal control are very important parts
of our work. We are clearly aware that it is the responsibility and task of
the management to establish and maintain a risk management system
together with an internal control mechanism that is in line with strategic
objectives and adapted to the actual situation of the company.
In terms of risk management, we have developed a management system
covering design, implementation, monitoring and review, which we
are constantly improving. The Board of Directors formulates overall risk
management objectives and policies in accordance with the strategic
plan, and identifies, analyzes and evaluates the overall risk profile of the
company. They are responsible for reviewing and approving response plans
for major risks, as well as tracking the implementation of response plans for
identified risks.
In terms of internal control, the company attaches importance to the
establishment of internal control systems and mechanisms regarding
financial monitoring, operational monitoring and compliance monitoring.
For the annual financial report as of December 31, 2020, the company
is tentatively not required to provide a management report on internal
controls in its financial report, according to the applicable laws; beginning
from the annual financial year as of December 31, 2021, the company will be
providing a management report on internal controls in its financial report.
Wen Yilong, co-founder of RELX, discussing risk response plans with employees from relevant
departments.
63RELX Corporate Social Responsibility Report 2020-2021
Audit and Supervision
Business Ethics
In order to enhance audit supervision on key areas, important segments
and major projects and to enhance the ability to perceive important
risks, RELX has established a supervisory and management system that
is risk control-oriented, supported by internal controls and safeguarded
by internal audit supervision. This ensures the implementation of risk
controls, efficiency improvements, compliant operations and the healthy
and sustainable development of the company, maximizing the function of
auditing as a boost to an organization’s immune system.
RELX attaches great importance to anti-corruption work and has
established a strict internal management system and punishment
mechanism. We will not tolerate any corruption and fraudulent behavior
among our employees and will investigate and deal with all cases
appropriately.
We adopt high ethical standards to regulate the behavior of our employees.
Employees are required to act with integrity and self-restraint, and to
conduct themselves as such in their daily work. In order to improve the self-
restraint of our employees and ensure that our production and operation
activities are in line with business ethics, we have established a series of
Code of Conduct and Ethics for our employees as well as a system to punish
and prevent corruption and malpractice. All new employees will undergo
training related to the above items and sign the relevant Code of Business
Conduct and Ethics upon joining the company.
We have also established an internal reporting and whistle-blowing
mechanism, which allows our employees to openly report and question
alleged violations. We have also set up a whistle-blower protection system,
including measures such as the inability to trace reporting information
back to the whistle-blower and a one-way contact between the supervisory
department and the whistle-blower, so as to ensure the anonymity of the
latter.
Detailed information on RELX’s corporate governance can be found at http://ir.relxtech.com.
64 RELX Corporate Social Responsibility Report 2020-2021
Index of GRI Standards
General Disclosures
Strategy
Ethics and Integrity
Governance
101
102-1
102-2
102-3
102-4
102-5
102-6
102-7
102-8
102-9
102-10
102-11
102-12
102-13
102-14
102-15
102-16
102-17
102-18
102-19
102-20
102-21
102-22
102-23
102-24
102-25
102-26
102-27
102-28
102-29
102-30
102-31
102-32
102-33
102-34
6,66
6,66
6,66
6,66
6,24-39
6
66
10-11
13-34,60-64
11,40-43
9
9
9
8
63
61
61
61
8
61
61
61
61
61
60-63
60-63
60-63
60-63
8-9
Not applicable
5
66
Stakeholder Engagement
Reporting Practice
GRI 103: Management Approach
GRI 205: Anti-Corruption
GRI 206: Anti-CompetitiveBehavior
GRI 301: Materials
GRI 302: Energy
GRI 303: Water
GRI 304: Biodiversity
GRI 305: Emissions
Environmental
GRI 201: Economic Performance
GRI 202: Market Presence
GRI 203: Indirect EconomicImpacts
GRI 204: ProcurementPractices
GRI 307: EnvironmentalCompliance
GRI 405: Diversity and Equal Opportunity
GRI 415: Public Policy
GRI 416: Customer Health and Safety
GRI 417: Marketing andLabeling
GRI 418: Customer Privacy
GRI 419: SocioeconomicCompliance
GRI 406: Non-Discrimination
GRI 408: Child Labor
GRI 410: Security Practices
GRI 411: Rights of Indigenous Peoples
GRI 412: Human RightsAssessment
GRI 413: Local Communities
GRI 414: Supplier Social Assessment
GRI 407: Freedom of Association and CollectiveBargaining
GRI 308: Supplier Environmental Assessment
GRI 401: Employment
GRI 402: Labor/Management Relations
GRI 403: Occupational Health and Safety
GRI 404: Training and Education
Serial No.
Social
Economic
102-35 61
204-1 21-23
205-1 63
205-2 22,63
205-3
206-1
301-1
301-2
301-3
302-1
302-2
302-3
302-4
302-5
303-1
303-2
303-3
304-1
304-2
304-3
304-4
305-1
306-2
306-3
No occurrence ofsuch event
22,62-63
56-57 306-4
306-5
21-23
21-23
40-43
41
58
58
58
58
58
55
59
59
No statistical systemhas been established
No statistical systemhas been established
No statistical systemhas been established
No statistical systemhas been established
102-36 61
102-37
102-38
102-39
102-40
102-41
102-42
102-43
102-44
102-45
102-46
102-47
102-48
102-49
102-50
102-51
102-52
102-53
102-54
102-55
102-56
103-1
103-2
103-3
201-1
201-2
201-3
201-4
202-1
202-2
203-2
61
9
8-9
8-9
8-9
8-9
66
66
66
66
66
66
64-65
8-9
8-9
8-9
11
43
43
42
56-59
8
8,66
307-1
308-1
308-2
401-1
401-2
401-3
402-1
403-1
403-2
403-3
403-4
404-1
46
46
46-47
45
404-2 44-45
405-1
406-1
43
414-2
415-1
416-1
405-2 40-43
24-39,13-17
417-1
417-2
13
416-2
417-3
418-1
419-1
407-1
408-1
409-1
410-1
411-1
412-1
412-2
412-3
413-1 50-53
413-2
21-23414-1
404-3 44-45
No. Page No. andReason for Omission
No. Page No. andReason for Omission
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
No. Page No. andReason for Omission
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
GRI 306: Effluents and Waste
305-2
305-3
305-4
305-5
305-6
305-7
306-1
59
59
Not applicable
No. Page No. andReason for Omission
No. Page No. andReason for Omission
No. Page No. andReason for Omission
No occurrence ofsuch event
No occurrence ofsuch event
No occurrence ofsuch event
No occurrence ofsuch event
No occurrence ofsuch event
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
GRI 409: Forced or Compulsory Labor
Not applicable
Not applicable
203-1 Not applicable
No statistical systemhas been established
No statistical systemhas been established
No statistical systemhas been established
No statistical systemhas been established
No statistical systemhas been established
No occurrence ofsuch event
No occurrence ofsuch event
No occurrence ofsuch event
No occurrence ofsuch event
No occurrence ofsuch event
65RELX Corporate Social Responsibility Report 2020-2021
General Disclosures
Strategy
Ethics and Integrity
Governance
101
102-1
102-2
102-3
102-4
102-5
102-6
102-7
102-8
102-9
102-10
102-11
102-12
102-13
102-14
102-15
102-16
102-17
102-18
102-19
102-20
102-21
102-22
102-23
102-24
102-25
102-26
102-27
102-28
102-29
102-30
102-31
102-32
102-33
102-34
6,66
6,66
6,66
6,66
6,24-39
6
66
10-11
13-34,60-64
11,40-43
9
9
9
8
63
61
61
61
8
61
61
61
61
61
60-63
60-63
60-63
60-63
8-9
Not applicable
5
66
Stakeholder Engagement
Reporting Practice
GRI 103: Management Approach
GRI 205: Anti-Corruption
GRI 206: Anti-CompetitiveBehavior
GRI 301: Materials
GRI 302: Energy
GRI 303: Water
GRI 304: Biodiversity
GRI 305: Emissions
Environmental
GRI 201: Economic Performance
GRI 202: Market Presence
GRI 203: Indirect EconomicImpacts
GRI 204: ProcurementPractices
GRI 307: EnvironmentalCompliance
GRI 405: Diversity and Equal Opportunity
GRI 415: Public Policy
GRI 416: Customer Health and Safety
GRI 417: Marketing andLabeling
GRI 418: Customer Privacy
GRI 419: SocioeconomicCompliance
GRI 406: Non-Discrimination
GRI 408: Child Labor
GRI 410: Security Practices
GRI 411: Rights of Indigenous Peoples
GRI 412: Human RightsAssessment
GRI 413: Local Communities
GRI 414: Supplier Social Assessment
GRI 407: Freedom of Association and CollectiveBargaining
GRI 308: Supplier Environmental Assessment
GRI 401: Employment
GRI 402: Labor/Management Relations
GRI 403: Occupational Health and Safety
GRI 404: Training and Education
Serial No.
Social
Economic
102-35 61
204-1 21-23
205-1 63
205-2 22,63
205-3
206-1
301-1
301-2
301-3
302-1
302-2
302-3
302-4
302-5
303-1
303-2
303-3
304-1
304-2
304-3
304-4
305-1
306-2
306-3
No occurrence ofsuch event
22,62-63
56-57 306-4
306-5
21-23
21-23
40-43
41
58
58
58
58
58
55
59
59
No statistical systemhas been established
No statistical systemhas been established
No statistical systemhas been established
No statistical systemhas been established
102-36 61
102-37
102-38
102-39
102-40
102-41
102-42
102-43
102-44
102-45
102-46
102-47
102-48
102-49
102-50
102-51
102-52
102-53
102-54
102-55
102-56
103-1
103-2
103-3
201-1
201-2
201-3
201-4
202-1
202-2
203-2
61
9
8-9
8-9
8-9
8-9
66
66
66
66
66
66
64-65
8-9
8-9
8-9
11
43
43
42
56-59
8
8,66
307-1
308-1
308-2
401-1
401-2
401-3
402-1
403-1
403-2
403-3
403-4
404-1
46
46
46-47
45
404-2 44-45
405-1
406-1
43
414-2
415-1
416-1
405-2 40-43
24-39,13-17
417-1
417-2
13
416-2
417-3
418-1
419-1
407-1
408-1
409-1
410-1
411-1
412-1
412-2
412-3
413-1 50-53
413-2
21-23414-1
404-3 44-45
No. Page No. andReason for Omission
No. Page No. andReason for Omission
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
No. Page No. andReason for Omission
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
GRI 306: Effluents and Waste
305-2
305-3
305-4
305-5
305-6
305-7
306-1
59
59
Not applicable
No. Page No. andReason for Omission
No. Page No. andReason for Omission
No. Page No. andReason for Omission
No occurrence ofsuch event
No occurrence ofsuch event
No occurrence ofsuch event
No occurrence ofsuch event
No occurrence ofsuch event
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
GRI 409: Forced or Compulsory Labor
Not applicable
Not applicable
203-1 Not applicable
No statistical systemhas been established
No statistical systemhas been established
No statistical systemhas been established
No statistical systemhas been established
No statistical systemhas been established
No occurrence ofsuch event
No occurrence ofsuch event
No occurrence ofsuch event
No occurrence ofsuch event
No occurrence ofsuch event
66 RELX Corporate Social Responsibility Report 2020-2021
About this ReportThis report is the second corporate social responsibility report released by RELX. This Report mainly provides
important information about the company in fulfilling its social responsibility and its creation of shared values.
The report is an important communication tool for the company to facilitate its communication with different
stakeholders.
Description of the Report’s Subject and its Appellations:
The subject of this report is RLX Technology Inc. and the entities under its control. For ease of presentation and
readability, the subject is represented in parts of the report by the words “RELX”, “the company” and “we”.
Disclaimer on Prospective Content:
This report may contain prospective statements that involve inherent risks and uncertainties. Many factors could
cause actual results to differ materially from those mentioned in any prospective statements, including but
not limited to: the company’s growth strategy; future business development, operational results and financial
conditions; trends and competition in the e-vapor market of China; changes in revenues and certain cost or expense
items; the Chinese government’s policies, laws and regulations related to the company’s industry, general economic
and business conditions globally and in China, and assumptions related to each of the above.
Boundaries and Scope of the Report:
The primary time scope of the content and data mentioned in this report is from April 1, 2020 to June 30, 2021, with
some data and cases covered outside of this scope.
Drafting Standards:
In order to comply with international standards for social responsibility and non-financial information disclosure
norms as well as reflect the corporate profile of RELX, this report has been prepared in accordance with the core
principle of “Sustainable Reporting Standards of the Global Reporting Initiative” (GRI Standards) issued by the Global
Sustainability Standards Board (GSSB).
Description of Report’s Content:
This report does not contain false information or misleading statements, and RELX hereby warrants that the
contents of this report are true, accurate and complete. Unless otherwise specified, the monetary amounts
disclosed in the report are denominated in RMB.
How to Obtain this Report:
This report is published in two versions, print and electronic. The electronic version can be downloaded from RELX’s
official website https://www.relxtech.com/. If you need a printed copy of the report, or have any suggestions and
comments on this report, please contact:
Contact Department:
Corporate Social Responsibility Department Correspondence address: 19F, Building 1, Junhao Central Park Plaza, No.
10 Chaoyang Park South Road, Chaoyang District, Beijing City
Email: [email protected]