CareTech’s healthcare IT solutions are designed to help clients take advantage of new opportunities, meet unique challenges, and focus on areas critical to their strategic success. Philosophically, CareTech believes that IT solutions should focus on the client end-users and the client’s patients – the actual recipients (or customers) of IT services.

CareTech is recognized and known for: • Achieving Best in KLAS #1 rating for either Extensive IT Outsourcing or Partial IT Outsourcing for the past nine (9) years • Possessing intimate knowledge of hospitals and healthcare • Having IT expertise/clinical system integration expertise • Offering thought leadership and a focus on continuous improvement efforts • Working together to provide vendor agnostic solutions • Utilizing Information Technology Infrastructure Library (ITIL) process framework

Application Development & Managed Services – Application support and management for clinical and business applications for all major EHR systems, including Cerner, Epic, NextGen, Allscripts, and Greenway as well as supporting such Lawson, Kronos, Peoplesoft, SAP and others. Support ranges from outsourcing, go-live support, EHR optimization and upgrades.

Digital Transformation Cloud Services – Cloud-based, colocation, and dedicated infrastructure offer a variety of scalable, cost effective hosting environments. Shared IT infrastructure, enterprise back and disaster recovery in a SSAE-16 SOC2 TYPE 2 Compliant and American Hospital Association (AHA) endorsed data center.

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IT Performance Monitoring – Remote, on-shore integrated service designed and built exclusively to support healthcare IT. Clients can measure and maximize performance and availability of their infrastructure and overall application delivery better than ever before.

Managed Services – Shared Services model includes the ability to leverage highly skilled resources as a service. Technical consulting offers a broad portfolio of technical services to help plan, design, implement and operate healthcare IT infrastructure solutions that assist in meeting your technology goals.

Service Desk – On-shore, off-shore, and blended shore service desk support. 24x7x365, certified, on-shore help desk serving both the clinical and IT needs of the end user. Our trained analysts have the expertise and knowledge base to effectively resolve, on average, 70% to 90% of the first contacts. Implemented for IT help desk, Clinical level 1 and 2 support, and Patient Portal support.

Enterprise Application Integration – Structured information processing and delivery frameworks available to optimize IT total cost of ownership and business cycle time. Proven expertise in providing EAI services overcome the barriers of complex and disparate architecture, security, and maintenance issues. Eliminates redundancies in applications, reduces maintenance cost, and moves to an asset-light model to provide superior return on your total asset portfolio.

BI & Analytics – Analytics and reporting services as a service. Services may include organizational readiness assessment for BI deployment, reporting services, data warehousing and cloud services.

Web & Mobility Services – Content management solution, application (app) development, design/ digital services, collaborative portal tools, and search engine optimization (SEO) advisory services.

Security & Identity and Access Management – Security services, policy and procedure development, security monitoring, intrusion detection, and risk assessment services. Provisioning as a fully managed process of new account rights requests, account rights modification requests and account termination requests.

iDocTM Content and Records Management & iDocTM Archive – iDoc™ is a full-featured, web-based content management system that securely stores, manages, retrieves, and distributes digital and electronic patient information, indexed to customer-specific customized criteria. iDoc™ Archive is a secure, cost-effective documentation and data storage solution for sunset or legacy IT systems in healthcare, business, or education.

Interface Engine & Application Support – Interface engine support, hosting, interface implementation, migration, testing, monitoring and coding services. Our Integration team works side-be-side with you to meet your strategic objectives related to key integration project and processes. For more information, visit us at www.caretech.com

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