Career Portfolio ofVannaroth Yim

Table of Contents

Statement of Authenticity…………………………………………………………………..Personal Mission Statement………………………………………………………………...Elevator Speech……………………………………………………………………………. Education…………………………………………………………………………………...DeVry plan of study………………………………………………………………………...DeVry course descriptions………………………………………………………………….DeVry academic history…………………………………………………………………....Resumé……………………………………………………………………….......................Professional Development and Training………………………………………....................Reference………………………………………………………………………...................Reference List………………………………………………………………………............Awards and Accomplishments…………………………………………………………......Volunteer History……………………………………………………………………….......Career Pathing………………………………………………………………………............ Work Samples………………………………………………………………………............

Statement of Authencity

I hereby declare that I am the author of all materials contained within my career portfolio; and that the materials contained in my folder are my original work, and that it is an honest representation of my skills.

Personal Mission Statement

To have a successful career at a software engineering company or any affiliation with Computer Information Systems that will allow me to utilize my technology skills, leadership abilities, and provide a platform for my continued career growth. I will do this by furthering my education in technology if needed. I will branch out to any resources available to me to obtain this goal.

Elevator Speech

I am a recent graduate from DeVry University with a bachelor's in Computer Information Systems with a concentration in Systems Analysis. I’ve always been fond of problem solving techniques; being able to study a procedure or a system to see how it works; have always intrigued me. It’s almost like a challenge to me. Being able to define its purpose and create a new system or procedures that will be more efficient. I like being able to be a part of the decision making.

DeVry Plan of Study

Student View for Yim, Vannaroth - D01489296Student View AE245886 as of 01/07/2015 at 21:00Yim, Vannaroth Level UndergraduateD01489296 Campus CA AnaheimSenior Degree Bachelor of ScienceCumulative GPA 3.97 Program Computer Info Systems BCIS_US (Default)Domestic ConSystems Analysis Coll of Engineering & Info SciPrevious Degree*Estimated Degree Progress*Requirements 98%

The Degree Progress Bar is not a percentage of credits completed. The Degree Progress Bar is an indication of requirement check boxes complete andmay include in-progress as well as pre-registered courses. The Degree Progress Bar should only be used as an estimation of program completion andis not an official designation nor does it imply that financial or other graduation requirements have been met.

Credits: Required: 124 Credits Completed: 121LegendComplete Complete except for classes in-progress (T) Transfer Class EXP CRS Expired CourseNot Complete Nearly complete - see advisor @ Any course numberBachelor of Science BCIS_US Catalog Term: Spring 20112.0 GPA requirement metProgram Requirements

Math Placement Catalog Term: Spring 2011Introduction to Algebra* MATH 032 Introduction To Algebra A* 4 Spring 2011Beginning Algebra* MATH 092 Basic Algebra A* 4 Fall 2011

Computer Info Systems BCIS_US Catalog Term: Spring 2011 Credits Required: 124Credits Applied: 126BIOS 105 is strongly recommended for students selecting the Health Info Systems Track. CIS 355B, CIS 363B and CIS 407B are recommended forEnterprise Computing Track.

COMMUNICATION SKILLS COMPOSITION

CompositionENGL 112 Composition TR 4 Summer 2011Satisfied by Converted asENGL112 - ENGL112 - Long Beach City CollegeAdvanced Composition ENGL 135 Adv Composition A 4 Summer 2011Tech Writing, Journalism or Professional WritingCRCS 41 Gen Cred In Comm Skills TR 4 Summer 2011Satisfied by Converted asCRCS41 - CRCS41 - Long Beach City CollegeProf Communication or Speaking CourseSPCH 277 Interpersonal Comm TR 3 Summer 2011Satisfied by Converted asSPCH277 - SPCH277 - Long Beach City College

HUMANITIES REQUIREMENTHumanities, Literature, Film or Fine ArtsHUMN 447 Logic & Critical Thinking TR 3 Summer 2011Satisfied by Converted asHUMN447 - HUMN447 - Long Beach City CollegeStudent View for Yim, Vannaroth - D01489296History, Ethics, Logic, Religions or PhilHUMN 410 Contemporary History TR 3 Summer 2011Satisfied by Converted asHUMN410 - HUMN410 - Long Beach City CollegeTechnology, Society and Culture LAS 432 Tech, Society, and Culture A 3 Nov. 2014

SOCIAL SCIENCESSocial Science Requirement PSYC 110 Psychology A 3 Summer 2011Social Science Requirement PSYC 305 Motivation and Leadership A 3 Sep. 2012Social Science RequirementCRSS 31 Gen Cred In Soc Sci TR 3 Summer 2011Satisfied by Converted asCRSS31 - CRSS31 - Long Beach City College

PERSONAL & PROFESSIONAL DEVELOPMENTCAREER DEVELOPMENTCareer Development CARD 405 Career Development IP. (2) January 2015Critical Thinking & Problem-Solving COLL 148 Critical Thinking and Problem- A 3 Spring 2011

MATHEMATICS & NATURAL SCIENCEAlgebra for College Students MATH 114 Algebra for College Students A 4 Nov. 2012Statistics for Decision Making MATH 221 Statistics for Decision-Making A 4 March 2014Science Course SCI 204 Environmental Science with Lab A 4 January 2013

BUSINESSEssentials of Accounting ACCT 301 Ess In Acct A 4 Spring 2012Introduction to Business & Technology BUSN 115 Intro To Bus & Tech A 3 Fall 2011Project Management MGMT 404 Project Management A 4 May 2014

SYSTEM CONCEPTSLogic & Design CIS 115 Logic and Design B 3 July 2012

Architecture & Operating Systems with Lab CIS 206 Archit and Operating Sys w/Lab A 4 Sep. 2013Connectivity with Lab CIS 246 Connectivity with Lab A 4 January 2014Computer Applications for Business with Lab COMP 100 Computer Apps For Bus W/Lab A 2 Spring 2012Principles of Information Systems Security SEC 280 Principles Info Sys Security A 3 March 2014

PROGRAMMINGProgramming with Lab CIS 170C Programming with Lab A 4 March 2013Object-Oriented Programming with Lab CIS 247C Obj-Oriented Programming w/Lab A 4 May 2013Business Application Programming with Lab CIS 355A Business App Programming w/Lab A 4 January 2014

WEB DEVELOPMENTWeb Interface Design with Lab CIS 363A Web Interface Design with Lab A 4 May 2014Web Application Development with Lab CIS 407A Web App Development w/Lab A 4 July 2014

SYSTEMS DEVELOPMENTStudent View for Yim, Vannaroth - D01489296Structured Analysis & Design CIS 321 Structured Analysis & Design A 3 July 2013Introduction to Database with Lab CIS 336 Introduction to Database w/Lab A 4 Nov. 2013Object-Oriented Analysis & Design CIS 339 Obj-Oriented Analysis-Design A 3 Sep. 2013

SENIOR PROJECTComputer Information Syst Senior Project CIS 470 CIS Senior Project IP. (3) January 2015

COMPUTER INFORMATION SYSTEMS TRACKELECTIVESElectivesSystems Analysis & Integration TrackCatalog Term: Spring 2011 Credits Required: 16Credits Applied: 16Systems Integration with Lab SAI 430 System Integration with Lab A 4 July 2014Advanced Topics in Enterprise Analysis SAI 440 Adv Top in Enterprise Analysis A 4 Sep. 2014Organizational Process Analysis SAI 460 Org Process Analysis A 4 Sep. 2014Business Continuity SEC 340 Business Continuity A 4 Nov. 2014In-progress Credits Applied: 5 Classes Applied: 2CARD 405 Career Development IP. 2 January 2015CIS 470 CIS Senior Project IP. 3 January 2015

Disclaimer

You are encouraged to use this degree audit report as a guide when planning your progress toward completion of the above requirements. Youracademic advisor may be contacted for assistance in interpreting this report. This audit is not your academic transcript and it is not official notification ofcompletion of degree or certificate requirements. Please contact your academic advisor regarding this degree audit report, your official degree/certificate

completion status, or to obtain a copy of your academic transcript.

DeVry Course Description

COLL148 Critical Thinking and Problem-SolvingThis course focuses on identifying and articulating skills needed for academic and professional success. Coursework provides instruction and practice in critical thinking and problem-solving through analysis of critical reading and reasoning, as well as through examination of problem-solving methodologies. Stu-dents learn to work in teams, to identify and resolve problems, and to use research effectively to gather and evaluate relevant and useful information.

ENGL112 CompositionThis course develops writing skills through analysis of essays, articles and other written works that are used as models for writing practice and development. Writing assignments stress process approaches, development, organization, revision and audience awareness. Students use word processing and web-based tools to develop written work. Students who receive credit for this course may not also receive credit for ENGL108.

ENGL135 Advanced CompositionThis course builds on the conventions and techniques of composition through critical reading requirements and longer, more sophisticated reports, including a documented library research paper. Assignments require revising and editing for an intended audience. Students are also taught search strategies for accessing a variety of print and electronic resources.

SPCH277 Interpersonal CommunicationThis course explores ways in which people interact verbally and nonverbally, and teaches basic principles of interpersonal communication including perception, self-concept, persuasive communication, nonverbal communication, semantics, roles and norms, and communication barriers. Activities include participation in groups, pairs and interactive communication situations.

LAS432 Technology, Society, and CultureIn this capstone course, the relationship between society and technology is investigated through reading, reflection, research and reports. The course identifies conditions that have promoted technological development and assesses the social, political, environmental, cultural and economic effects of current technology. Issues of control and ethical considerations in the use of technology are primary. Discussion and oral and written reports draw together students’ prior learning in specialty and general education courses.

PSYC110 PsychologyThis course provides a foundation for understanding, predicting and directing behavior. Organized within a framework encom-passing foundations, general topics and applications, the course provides an understanding of how psychological principles and concepts relate to professional and personal life. Topics include learning, attitude formation, personality, social influence, dynam-ics of communication, conflict resolution, motivation, leadership, and group roles and processes.

PSYC305 Motivation and LeadershipThis course focuses on human motivation and leadership skills required to effectively manage

groups and individuals. Topics include basic motivation principles, leadership styles, workplace stress and conflict, and the dynamics of group development.

CARD405 Career DevelopmentCareer planning strategies and resources are explored to pre-pare students for a successful job search and to maximize potential for advancement and long-term professional growth. Students perform self-assessment and goal-setting activities, and apply research and evaluation skills to execute job search and career advancement strategies. Each student assembles a professional portfolio highlighting achievements, goals and concrete plans.

MATH114 Algebra for College StudentsThis course focuses on factoring polynomials; solving quadratic equations; systems of linear equations; radical expressions; and functions where linear and quadratic functions are emphasized using application problems and modeling.

MATH221 Statistics for Decision-MakingThis course provides tools used for statistical analysis and deci-sion-making in business. The course includes both descriptive statistics and inferential concepts used to draw conclusions about a population. Research techniques such as sampling and experi-ment design are included for both single and multiple sample groups.

SCI204 Environmental Science with LabThis interdisciplinary science course integrates natural and social science concepts to explore the interrelatedness of living things. Coursework focuses on environmental issues, problems and possible solutions. Topics include sustainability, ecosystems, biodiversity, population dynamics, natural resources, waste management, energy efficiency and pollution control, as well as associated ethics and politics. Through lab exercises, students apply general principles using a variety of methods and explore a broad range of topics.

ACCT301 Essentials of AccountingThis course is intended for students in technology-intensive programs, where understanding basic principles of finance and managerial accounting is essential to successful contribution to organizational achievement. Students are introduced to the ac-counting system, financial statements, and essential elements of cost and managerial accounting within the context of management decision-making. Capital investment analysis and other budgeting methods are studied in relation to goal attainment and organizational success. The effect of activities in the func-tional areas of business on organizations’ financial viability is emphasized.

BUSN115 Introduction to Business and TechnologyThis course introduces business and the environments in which businesses operate. Students examine the roles of major fun-ctional areas of business and interrelationships among them. Organizational theories and techniques are examined, and economic, cultural, political and technological factors affecting business organizations are evaluated.

MGMT404 Project ManagementThis course enhances students’ ability to function in a project leadership role. While exploring the project life cycle, they gain experience in budget and timeline management. Project management software is used to design project schedules using methods such as bar charts,

program evaluation review technique (PERT) and critical path method (CPM) to produce project plans to apply to the solution of case studies.

CIS115 Logic and DesignThis course introduces basics of programming logic, as well as algorithm design and development, including constants, variables, expressions, arrays, files and control structures for sequential, iterative and decision processing. Students learn to design and document program specifications using tools such as flowcharts, structure charts and pseudocode. Program specification validation through desk-checking and walk-throughs is also covered.

CIS206 Architecture and Operating Systems with LabThis course introduces operating system concepts by examining various operating systems such as Windows, UNIX and Linux. Students also study typical desktop system hardware, architec-ture and configuration.

CIS246 Connectivity with LabThis course covers fundamentals of data communication and computer networking, including the Open Systems Interconnection (OSI) model. Network architecture and configurations such as local area networks (LANs) and wide area networks (WANs) are addressed.

COMP100 Computer Applications for Business with LabThis course introduces basic concepts and principles underlying personal productivity tools widely used in business such as word processors, spreadsheets, email and web browsers. Students also learn basic computer terminology and concepts. Hands-on exercises provide students with experience in use of PCs and current personal productivity tools.

SEC280 Principles of Information Systems SecurityThis course provides a broad overview of information systems security in organizations. Topics include security concepts and mechanisms; mandatory and discretionary controls; basic cryptography and its applications; intrusion detection and prevention; information systems assurance; and anonymity and privacy. Various types of controls used in information systems, as well as security issues surrounding the computer and computer-generated data, are also addressed.

CIS170C Programming with LabThis course introduces basics of coding programs from program specifications, including use of an integrated development environment (IDE), language syntax, as well as debugger tools and techniques. Students also learn to develop programs that manipulate simple data structures such as arrays, as well as different types of files. C++.Net is the primary programming language used.

CIS247C Object-Oriented Programming with LabThis course introduces object-oriented programming concepts including objects, classes, encapsulation, polymorphism and inheritance. Using an object-oriented programming language, students design, code, test and document business-oriented programs. C++.Net is the primary programming language used.

CIS355A Business Application Programming with LabBuilding on analysis, programming and database skills developed in previous courses, this course introduces fundamental principles and concepts of developing programs that support

typical business processing activities and needs such as transaction processing and report generation. Students develop business-oriented programs that deal with error handling, data validation and file handling. Java is the primary programming language used.

CIS363A Web Interface Design with LabThis course introduces web design and basic programming techniques for developing effective and useful websites. Coursework emphasizes website structure and navigational models, practical and legal usability considerations, and performance factors related to using various types of media and tools such as hypertext markup language (HTML), cascading style sheets (CSS), dynamic HTML (DHTML) and scripting. Dreamweaver and Flash are the primary software tools used.

CIS407A Web Application Development with LabThis course builds on analysis, interface design and program-ming skills learned in previous courses and introduces basics of design, coding and scripting, as well as database connectivity for web-based applications. A programming language such as Visual Basic.Net, C++.Net or C#.Net is used to implement web-based applications. ASP.Net is the primary software tool used.

CIS321 Structured Analysis and DesignThis course introduces the systems analysis and design process using information systems methodologies and techniques to analyze business activities and solve problems. Students learn to identify, define and document business problems and then develop information system models to solve them.

CIS336 Introduction to Database with LabThis course introduces concepts and methods fundamental to database development and use including data analysis and modeling, as well as structured query language (SQL). Students also explore basic functions and features of a database management system (DBMS), with emphasis on the relational model.

CIS339 Object-Oriented Analysis and DesignBuilding on the foundation established in CIS321, students explore techniques, tools and methods used in the object-oriented approach to developing applications. Students learn how to model and design system requirements using tools such as Unified Modeling Language (UML), use cases and scenarios, class diagrams and sequence diagrams.

CIS470 Computer Information Systems Senior Project*Working in teams, students apply knowledge and mastered skills, including problem-solving techniques and project-management methods, to an applications-oriented project. The project provides real-world experience by integrating systems analysis, programming, testing, debugging, documentation and user interfacing techniques. This course must be taken at DeVry.

SAI430 System Integration with LabThis course integrates previous coursework in information systems analysis and design, database management, transaction processing and application development. Through a business case involving several functional areas, students examine relationships among information systems supporting each area, and explore organizational and technical issues that arise when business needs require separate systems to work together.

SAI440 Advanced Topics in Enterprise AnalysisStudents in this course explore enterprise analysis tools and methodologies; capacity planning as related to information systems; enterprise architecture; and risk analysis and management.

SEC340 Business ContinuityThis course focuses on preparing for, reacting to and recovering from events that threaten the security of information and information resources, or that threaten to disrupt critical business functions. Students examine various levels of threats to an organization’s information assets and critical business functions, as well as develop policies, procedures and plans to address them. Technology specific to thwarting disruption and to supporting recovery is also covered.

SAI460 Organizational Process AnalysisThis course addresses analytical techniques used to model process flow. Process rules and process maturity are explored in the context of characterizing workflow effectiveness and identifying opportunities for process improvement. Also covered are systematic approaches for comparing existing processes to process change solutions, documenting requirements for resource proposals and change management competencies critical for successful implementation.

DeVry Academic History

** Not Official Transcript **

Class History    AE245886 as of 01/07/2015 at 21:00

StudentYim, Vannaroth

Level Undergraduate

ID D01489296 Campus CA Anaheim

Class Senior Degree Bachelor of Science

Cumulative GPA 3.97 Program Computer Info Systems BCIS_US (Default)

Residence Domestic Concentration Systems Analysis

Visa Type College Coll of Engineering & Info Sci

Previous Degree

  Spring 2011COLL 148 Critical Thinking and Problem- A 3MATH 032 Introduction To Algebra A* 4

  Summer 2011CRCS 41 Gen Cred In Comm Skills TR 4

Transferred from Converted asCRCS41 - CRCS41 - Long Beach City CollegeCRSS 31 Gen Cred In Soc Sci TR 3

Transferred from Converted asCRSS31 - CRSS31 - Long Beach City CollegeENGL 112 Composition TR 4

Transferred from Converted asENGL112 - ENGL112 - Long Beach City CollegeENGL 135 Adv Composition A 4HUMN 410 Contemporary History TR 3

Transferred from Converted asHUMN410 - HUMN410 - Long Beach City CollegeHUMN 447 Logic & Critical Thinking TR 3

Transferred from Converted asHUMN447 - HUMN447 - Long Beach City CollegePSYC 110 Psychology A 3SPCH 277 Interpersonal Comm TR 3

Transferred from Converted asSPCH277 - SPCH277 - Long Beach City College  Fall 2011

BUSN 115 Intro To Bus & Tech A 3MATH 092 Basic Algebra A* 4

  Spring 2012

ACCT 301 Ess In Acct A 4COMP 100 Computer Apps For Bus W/Lab A 2

  July 2012CIS 115 Logic and Design B 3

  Sep. 2012PSYC 305 Motivation and Leadership A 3

  Nov. 2012MATH 114 Algebra for College Students A 4

  January 2013SCI 204 Environmental Science with Lab A 4

  March 2013CIS 170C Programming with Lab A 4

  May 2013CIS 247C Obj-Oriented Programming w/Lab A 4

  July 2013CIS 321 Structured Analysis & Design A 3

  Sep. 2013CIS 206 Archit and Operating Sys w/Lab A 4CIS 339 Obj-Oriented Analysis-Design A 3

  Nov. 2013CIS 336 Introduction to Database w/Lab A 4

  January 2014CIS 246 Connectivity with Lab A 4

CIS355A

Business App Programming w/Lab A 4

  March 2014MATH 221 Statistics for Decision-Making A 4SEC 280 Principles Info Sys Security A 3

  May 2014

CIS363A

Web Interface Design with Lab A 4

MGMT

404 Project Management A 4

  July 2014

CIS407A

Web App Development w/Lab A 4

SAI 430 System Integration with Lab A 4  Sep. 2014

SAI 440 Adv Top in Enterprise Analysis A 4SAI 460 Org Process Analysis A 4

  Nov. 2014LAS 432 Tech, Society, and Culture A 3SEC 340 Business Continuity A 4

  January 2015CARD 405 Career Development IP. 2CIS 470 CIS Senior Project IP. 3

Resumé

VANNAROTH YIM

778 Alamitos Ave. | Long Beach, CA 90813 | 562-896-4391 | VYim2000@yahoo.com

EDUCATION_________________________________________________________________

DeVry University Anaheim, CA February 2015

Bachelor of Science in Computer Information Systems-Systems Analyst

Cumulative GPA: 3.97/4.00

Principals and Dean’s List 2011-2015 while working 40 hours a week

Sigma Alpha Pi-National Society of Leadership and Success

Summa Cum Laude

TECHNICAL SKILLS__________________________________________________________

System Development:

Structured System Development & Design, including Diagramming Object-Oriented System Development & Design, including Diagramming Rapid Application Development (RAD) Unified Modeling Language (UML, UML 2.0) System Analysis and Design

Programming & Database:

Languages: JAVA, Visual Basic, C++, HTML, SQL, Oracle 9i, Object Oriented Development, XML, SDK

Software

Office Applications: MS Word, Excel, Power Point, Visio, Outlook Express Programming: Microsoft Visual Studio, .NET, Adobe Dreamweaver, Microsoft

Project, OnBase by Hyland, ARIBA, CRMNetworking

Microsoft Windows 2000 Server, Windows 7, Fedora 13/Red Hat Linux Protocols: TCP/IP Active Directory

Web Development

HTML, XHTML, JavaScript, HTML5, CSS, Web Design, CS6, CSS3TECHNICAL PROJECT________________________________________________________

Senior Project-Williams Specialty Company (WSC) Create a client database for WSC’s clients as well as WSC's staff member. Provided order information through the database; create entire catalog, inventory, and time sheet database. Supported building client database system, Scheduled and developed Milestones, Delivery Milestones and Baselines, Activities, Tasks, Assignments, Structured System Development & Design, including Diagramming Object-Oriented System Development & Design, Rapid Application Development (RAD), Unified Modeling Language (UML, UML 2.0), System Analysis and Design, and Testing Procedures; using MS Project, MS Visio, and MS Access.

EMPLOYMENT_______________________________________________________________

Office Facilitator

Sagemark Consulting /Lincoln Financial Advisors Irvine, CA March 2007-Current

Maintenance of client files on CRM (Client Relationship Manager) Order office supplies on the ARIBA Software Configure wireless network for internal/external personnel Set up and schedule online appointments with clients on MS Outlook Fax and files vast amount of documents on OnBase Enter data into computer Assist supervisor with orders and invoices Distribute and compile mass email to internal employee on MS Outlook Handles high phone call volume, up to ten lines, and route calls appropriately

Reference #1

January 16th, 2013

RE: LETTER OF RECOMMENDATION

To Whom It May Concern:

I am writing this letter to offer my sincerest recommendation in favor of Vannaroth Yim as a recipient of the DEVRY SCHOLARSHIP AWARD. In the years I have known this student; it has been my privilege to watch her grow in two areas that exemplify her worthiness of the honor you'd bestow.

First of all, Vannaroth has grown academically across a wide range of disciplines appropriate to her educational level. Although she has subjects in which he excels to a greater degree than others, she has maintained a balance among the various areas of study, truly exemplifying the academic goals at this stage of the educational process. I believe the success in this area has instilled the necessary foundation to ensure ongoing achievement as specialized education gradually replaces general education.

A second consideration I'd like to bring to your attention is a little less measurable. This student shows a level of maturity above and beyond her peers. While she is not standoffish or somehow aloof from her peers, she nonetheless rises above the more petty and immature concerns that typify youth today. She instead often serves as a clear moral and intellectual standard to which her friends aspire.

I believe that your scholarship monies will be well spent with this young lady. I have every confidence that she will complete her studies and complete them in a way that brings honor and esteem to the traditions and goals of DeVry University. Should you have any questions, please do not hesitate to contact me.

Sincerely,

Diana RehmStudent Support AdvisorAnaheim Center

Reference #2

January 22, 2015

To whom it may concern:

I am the professor of the online class SAI440: Advanced Topics in Enterprise Analysis, thatVannaroth Yim has taken during Sep. - Oct. 2014. This class explored enterprise analysis toolsand methodologies, capacity planning as related to information systems, enterprise architecture,and risk analysis and management. Focusing at the enterprise level, the course coveredenterprise-wide process and data modeling, architecture planning, capacity planning; and riskanalysis. Special focus was given on the industry standard suites of application software forEnterprise Resource Planning (ERP), Supply Chain Management (SCM), and CustomerRelationship Management (CRM).

Vanna has been very active in the class discussions, received a solid A for the class, and did anexcellent job on the final exam and case studies.

In addition, Vanna is on the DeVry Principal's and Dean's List, with a GPA of 3.97, whichsignifies excellence in academic achievements. Vanna has over 7 years of working experienceand has technical skills in programming, database, system development, software, networking,and web development. Overall, Vanna appears to be a promising student; thus I highlyrecommend Vanna to your organization.Thank you very much.Sincerely,

Flora S. Tsai

Online Visiting ProfessorCollege of Engineering and Information SciencesDeVry University

Tel: (360) 778-9778e-mail: ftsai@devry.edu

Reference List

Vannaroth Yim

778 Alamitos Ave. Long Beach, CA 90813

562-896-4391

VYim2000@yahoo.com

Sandi Pan, Commercial Insurance Account Representative

Flynn Commercial Insurance Services

5354 E. 2nd Street, Suite 279

Long Beach CA, 90803

562-682-2791-Cell

pansandi@yahoo.com

Somaly Khoeung, Underwriter

CPS Finance

19500 Jamboree

Irvine, CA 92612

562-881-2575-Cell

skoeung@gmail.com

Susan Kieng, Account Manager

Michael Gerald Ltd

12836 Alondra Boulevard

Cerritos, CA 90703

562-743-3368-Cell

kiengsusan@gmail.com

Sambath Sem, Store Manager

Starbucks Coffee Company

12161 Carson Street

Hawaiian Gardens, CA 90716

562-810-0470-Cell

Samie1984@gmail.com

Awards and Accomplishments

DeVry University - Dean’s List of Academic Achievement

National Society of Leadership and Success - National Engaged Leader Award

DeVry University – Summa Cum Laude

Volunteer History

The EIF Revlon Run/Walk for Women

Career Pathing

Systems Analyst Career Path

Entry Level

(One Year Goal)

Mid Level

(Two Year Goal)

Senior Level

(Five Year Goal)

Types of Roles

Applications systems analyst

Senior systems analystSystems analyst specialist

Getting There

Information technology, computer Sciences or Engineering bachelor's degree

Strong analytical skills

Strong analytical thinking skills

All entry-level requirements

Experience with databases and server systems

Excellent writing skills

All mid-level requirements

Superlative and extensive track record as product manager

IT MBA or Systems analyst certification

Description

Analyze interaction between business computer programming systems

Troubleshoot problems and brainstorm technical or related solutions

Coordinate with business team and developers in creating and implementing company tech strategy

Document programming history, including changes made to a system

Direct the work of lower level systems analysts

Conceptualize better programming practices

Implement department-wide procedural changes

Work Samples

MGMT404 Team Charter

Team Name: Team Py

Member Name: Vanna Yim

Project Description:

Team Py is creating a Fitness application called Phatty’s. Where it will be geared towards helping users lose weight according to their individual weight loss needs. The goal of the app is to be able to push out an ideal workout and food intake per individual user. We will do this by teaming up with fitness professionals, nutritionist, and doctors specializing in health to maximize the potential of accurate data.

Team Commitments: These are the terms of group conduct and cooperation that we agree on as a team.

Participation:

We agree to.... each do our parts of the assignment in a consisted and timely manner. All members must meet the timeline allocated in this charter for all assignments. Members must give the team leader adequate well-timed responses to any questions they may have with any turned in assignment portions.

Communication:

We agree to... contact each other twice a week. The first being Wednesday either through text, group discussion board, or email to check in with the team leader. This is to let them know where the members are at in the completion of that week’s assignment. The second time that we will contact each other is on Friday again through either text, email, or group discussion and let the Team leader know what any issues that may have come up, or if they are able to turn in their assigned portions on time. Basically, a status report.

Meetings:

We agree to....meet through Skype or through chat on Wednesday, depending on how everyone is scheduled for the week to collaborate and work on that week’s assignment. If unable to meet Wednesday the team will come in 30 minutes prior or stay 30 minutes Thursday after class to review the week’s assignments.

Conduct:

We agree to...all act professionally and as adults make sure that we turn in our assigned portions into the team leader in according to the allocated turn in dates. Members will keep the Team leader aware of any issues that may arise and also if assistance is needed

before the final turn in date. Each member is expected to get a good grasp of what is expected of them and to contact the team if they do not understand what is asked of them.

Conflict:

We agree to...if there is a conflict where a team member has an unexpected hurdle i.e. computer crashed, car broke down, or anything else that could be preventing them from either participating or turning in their portion of the assignment then an exception shall be made according to the situation. In the event of a conflict the team leader or another member who has either a lighter load or can take on the weight of the member with the issues assigned portion.

Deadlines:

We agree to...The deadline for the group project is no later than 10p.m on Friday. Group leader will review the turned in assignment portions on Saturday and push back any issues that they had encountered to the team members that same day. Any correction must be done no later than Sunday at 12 noon so as to give the team leader appropriate amount of time to make the corrections and finish the project.

Consequences of not meeting team expectations:

If a group member does not complete his or her week’s assignment and was not excused or met in effort to get in contact with the team leader before the deadline, then they will not receive group project points for that week.

Weekly Team Leader Schedule:

Each team member must serve as the team leader for at least one week. Some members may serve in this role more than once. Enter the week number(s) when each team member will serve as the leader.

Name Leader for Week(s)Lois McGuthrie 2Antoine Ibrahim 3Vanna Yim 4Adrian Fernandez 5Jessie Treadway 6Charles Jenkins 7

Team Member’s Name Team Member’s Signature Date

_____Lois McGuthrie___________ _________________________________

______ Vanna Yim _____________ _____Vanna Yim______5/16/14______

____ Antoine Ibrahim___________ _________________________________

____ Adrian Fernandez __________ _________________________________

____ Jessie Treadway ___________ _________________________________

____ Charles Jenkins ____________ _________________________________

Adapted from: Eberly Center for Teaching Excellence and Educational Innovation, Carnegie Mellon University (n.d.). Team contract template,. Retrieved from http://www.cmu.edu/teaching/designteach/teach/instructionalstrategies/groupprojects/tools/index.html

Phatty’s Fitness Application/Py Co.

Communication Plan

Overview

VERBAL COMMUNICATIONWHAT WHEN WHERE OWNER ATTENDEES

Overview of Strategic Planning Process

Detailed Overview of Strategic Planning Process

Submission of Draft Deliverables

Overview of Application Content

Weekly Reports

4/12/13-Bi-Weekly

4/16/13-Bi Weekly

Projected Date: 4/19/13

Projected Date: 4/21/13

Weekly

Marriott Hotel-Long Beach

Marriott Hotel-Long Beach

Sheraton Hotel Long Beach

Long Beach Office

Long Beach Office

Team Leader

All Team Members

All Team Members

All Team Members

Team Leader

Sponsors and Project Management Team

Project Manager and Project Management Team

Project Manager and Project Management Team

Sponsors, Project Manager and Project Management Team

Project Manager and Executive Team

Draft Deliverables

Submission of Application

Per Project Plan(EST: Early May)

Per Project Plan(EST: Mid July)

Long Beach Office

Long Beach Office

All Team Members

All Team Members

Project Manager and Project Management Team

Sponsors, Project Manager and Project Management Team

WRITTEN COMMUNICATIONWHAT WHEN METHOD OF

DELIVERYSENDER RECEIVER

Overview of Strategic Planning Process

Detailed Overview of Strategic Planning Process

Overview of Application Content

Weekly Reports

2 Weeks Prior to the Meeting

2 Days after the Meeting

4/19/13

Weekly

Email

Email/Fax

Email/Fax

Email/Fax

Team Leader/Team Members

Team Leader/Team Members

Team Leader/Team Members

Meeting Facilitator

Sponsors, Team Members, and Project Management Team

Sponsors, Team Members, and Project Management Team

Team Members, and Project Management Team

Team Members, and Project Management Team

Budget

Type of app to build

Droid

Type of interface on app to have

Custom Match Existing Brand-$8,000

Login system

Social & Email login -$11,000

In-app payments

$14000

App to sync data across devices

$22,000

User rating

$27,000

User’s profiles

$30,000

Integration with a website

$33,000

Customized icon for app

$33,500

THE ESTIMATE FROM THE WEBSITE

Android app

Custom interface to match brand

Social Login

In-app payments

Device Syncing

User Profiles

Ratings/Reviews

Integrated with a website

Custom icon

At the in-development stage

ESTIMATED:

$33500

SAI430 – Systems Integration Project

Technical Design Specifications

Overview

Project Element Listing

Individual Elements Comments

INV_UPDATE Procedure to accept inventory data from MAINRANS program and prepares for insertion into ACCESS database. process

XML customer input file.

TRANS_VERIFY A procedure designed to update the TRANS_VERIFY and TRANS_OUTSTANDING tables with data in the files created from the transaction-processing engine. This Integration process will accept the Trans_Verify record and the Trans_Outstanding record from a C# application and pass these records on to the Oracle database.

Element Reference Information

Developer: VANNA YIM

Project Coordinator: Michael Goyden

Project Overview: New Transaction Processing System

Deliverable Target Date: End of Week 3

Project Delivery Date: End of Week 8

Element Item Name : ___ INV_UPDATE _____

Item Type: C#.NET Application

Action:New/Change New

Current Version of Element: 01

Developer:

If different from above

Element Specifications (description of work):

INV_UPDATE Element Specifications

The INV_UPDATE program is responsible for accepting the inventory data from the MAINTRANS program and preparing it for insertion into the ACCESS database. The final result of the application will be the modification of the ACCESS database.

INV_UPDATE will:

Setup connection to Inventory ACCESS database as well as accept and process the data stream from the MAINTRANS C# program.

Transform, format and validate information where necessary Generate SQL query/update strings for execution in the ACCESS database Execute SQL commands in the ACCESS database to update company inventory

These are the variables that will be used for the inventory update;

INT ITEM_ID INT ITEM_NUMBER INT ITEM_QTY INT PO_NUMBER(5) INT_TOTAL_QUANTITY_SOLD

Element Item Name : ___ TRANS_VERIFY ____

Item Type: C#.NET Application

Action:New/Change New

Current Version of Element: 01

Developer:

If different from above

TRANS_VERIFY Element Specifications

A new table needs to be added that will hold the verification data for transactions that were successfully processed. You will need to be able to determine if the order was processed as a whole order or if there is a backorder involved. This table will be called TRANS_VERIFY and need to hold the following data.

Column Name Description Data Type

PO_NUMBER The purchase order number of the item order processed. NUMBER(5)

CUST_NUMBER The customer ID number for the order processed NUMBER(6)

TRANS_DATE The date the order was processed. DATE

COMPLETE_ORDERIndicates if the order was processed in full or not (acceptable entry is 'Y' or 'N')

CHAR

BACK_ORDERIndicates if there is a backorder associated with this order (acceptable entry is 'Y' or 'N')

CHAR

SAI430 – Systems Integration Group Project

Test Plan Specifications

Complete the fields that are required by the project manager and/or service steward:

I. GENERAL TEST INFORMATION:

Developer Name Vanna Yim

Start Date Completion Date

Unit Test Date System Test Date

Project End Date

Week 4 Week 7

II. GOALS/OBJECTIVES of Testing:

All input files can be read by the receiving programs All output files are created correctly by the applicable program All data validation works properly All transaction processing activities are performed correctly and accurately All data updates are perform correctly and accurately That the system as a whole operates according to specifications

III. TEST FILE NAMES (Both INPUT and OUTPUT):

Description File Name Comments/ Remarks

Input file to XML_PROC Customer.xml Contains test customer data of various degrees of correctness.

Input file to SEQ_PROC Order.xml Contains orders and sequential input files.

Input file to INV_GRAB Database.xml Contains inventory records from the database into a sequential file for input to the transaction processing engine.

Input file to INV_UPDATE Inventory.xml Contains current inventory levels based on the totals in the output file from the transaction processing engine.

Output file from Oracle going to the transaction processor

Transaction.xml Updates the TRANS_VERIFY and TRANS_OUTSTANDING tables with data in the files created from the transaction-processing engine.

IV. TEST CASES:

Test # Purpose/

Description

Test Data Input Expected Results – Unit Test

1 Verify the connection to the Access Database

Test database connection success.

Output file gives access to database.

2 Verify the SQL query is correct by viewing the contents of the output file

Test that input file is correct directory and contains valid data.

Output file contains valid data

3 Verify that directory location of the inventory file is where transaction processor is expecting it.

The item table in the Access database should update quantity on hand according to the order in the input file.

INV_GRAB and MAINTRANS programs should have the same sequential file directory entry in the configuration files.

Test Files for TRC (Transaction Processing System)

SAI430 – Systems Integration Group Project

Group D:

Jon Wesneski, Sean Wang, Desiree Whitehead, Monica Valverde, Michele Tran, Vannaroth Yim, Thomas Willie

2. OrderEntrySuccess.txt

Contains order entry data to be loaded into the Oracle database. Entry is free from errors and will be passed into the system.

Test: 1200010000503/09/2009NY11/11/2012

ADD CUSTOMER ENTRIES HERE

OrderEntryFail.txt

Contains order entry with hold date before purchase date. It will need to be caught in the ERROR_AUDIT table.

Test: 1200010000503/09/2009NY11/11/2008

ADD CUSTOMER ENTRIES HERE

OrderLineSuccess.txt

Contains order line data to be loaded into the Oracle database. Entry is free from errors and will be passed into the system.

Test: 1200012337C0012999

ADD CUSTOMER ENTRIES HERE

OrderLineFail.txt

Contains order line data with an invalid quantity code. This entry will be caught by the ERROR_AUDIT table.

Test: 120011233700012999

ADD CUSTOMER ENTRIES HERE

Course Project: Organizational Process Analysis for SAI Toys P a g e | 44

1. Executive Summary for SAI Toys

SAI Toys is one of the leading manufacturers of products for Gifted Electrical Engineering Kids the acronym is GEEKs. The toys that the company sells are manufactured in-house and shipped to brick-and-mortar retailers, such as Best Buy and Target, and they also dabble in e-Commerce sites, such as ThinkGeek.com and Buy.com. The company has no direct interaction with individuals of their products; unless it relates to warranty services. SAI Toys currently have four systems in place; which are the: public website, manufacturing support system, human resources system, and sales and marketing system. They have a total of 25 staff; five are assigned to maintain and operate the current IT system; four support staff members that manage the internal help desk, and provide network support, the entire department is overlooked by the VP of IT and me. There are two buildings, one is the manufacturing building and the other is a warehouse. The CEO had decided that he wants to be ahead of the game; by integrating all of the IT systems and I agree with his decision in doing so

2. Current IT Situation for SAI Toys

SWOT Analysis

HelpfulTo achieving the objective

HarmfulTo achieving the objective

Internal(attributes of the organization)

Strengths Leading manufacturers of

products for gifted electrical engineering kids.

Manufactured in-house. Deals with commerce only sites. Public Website: Provides

information about each of the products, locations where someone can purchase them, and warranty information support. Improved and innovative technology.

Manufacturing Support System maintains the supply chain information necessary for manufacturing the company's products, such as raw materials, vendors, and prices.

Human Resources System (HRS) - maintains and tracks personnel and benefits information.

Sales and Marketing System (SMS) - tracks the sales and marketing efforts of the company’s sales.

Allocated Staff members organized to be utilized in an optimum state: 25 individuals, 5 maintain system, 4 support help desk.

Weaknesses No direct interaction with

the final purchasers (individuals) of their products other than through warranty service.

Details of warranty support and defect rates are not tracked.

Heavily relies on staff for anecdotal stories on warranty.

Orders from SMS are printed and sent daily to the MSS to be filled.

Not selling directly to consumers.

Manufacturing building and warehouse are located on the east side of the city. While the executive and business offices, as well as the IT staff, are located in a separate building on the west side of the city.

Not being able to sell directly through traditional retailers.

External Opportunities Threats

(attributes of the environment)

Integrate IT systems

SAI can be more responsive. The organization can sense and respond quickly to changes and quickly capitalize on new opportunities.

By offering a common information framework that supports communication and collaboration, SCM enables the company to better adapt to and meet customer’s demands.

Allow us to track and monitor status of products as well as processes.

Information transparency and real-time business intelligence can lead to shorter cash-to-cash cycle times.

Reduced inventory levels and increased inventory turns across the network can lower overall costs.

SAI Toys can lower operational expenses with timelier planning for procurement, manufacturing and transportation.

Better order, product and execution tracking can lead to improvements in performance and quality -

No record of warranty support and defect rates.

Location of warehouse and office on opposite sides of the city; can cause lag time.

and lower costs.

Can also improve margins through better coordination with business partners.

Tight connection with trading partners keeping supply chain aligned with current business strategies and priorities, improving the organization's overall performance and achievement of goals.

Porter’s Five Forces Analysis

1. Customer bargaining power – if customers are unhappy with a product or services; they may go to competitors

a. Products are customizable for gifted electrical kids.b. Products are manufactured in-house; gain time and efficiency

2. Supplier bargaining power – if suppliers can get a better price for their product or service from your competitor, they may give the competitor priority in distribution

a. Organization holds warranty services.b. SAI Toys maintains the supply chain information necessary for the products, such

as raw materials, vendors, and prices. c. Greater buying power outweighs majority of bargaining power, supplier wouldn’t

want to lose contract to their competitors

3. Threat of new companies entering the market – if the cost for new companies to enter the market is low, there may be a rapid increase of number of competitors

a. Threat is fair; SAI Toys being one of the leading manufacturers that specialize in products for Gifted Electrical Engineering Kids are one of the few; since they specialize in a product.

b. There have been no sign of new companies emerging into the market, therefore leaving no increase or existence of competitors.

4. Threat of similar products entering the marketa. Possible threat in the future, but in the current position threat is minimal,

considering SAI Toys is in the lead of its market.5. Competitive rivalry within the industry

a. Low intensity of rivalry. b. Products are differentiated; specialize in special needs products.

c. Firms in the industry are a prevalent brand loyalty, no excess production capacity, lack of strategic diversity among SAI Toys, and low exit barriers, therefore SAI Toys dominates.

Value Chain Analysis

1. Primary Activities – any activity that is directly concerned with creating and delivering a product, such as operations, marketing and sales, inbound logistics, and outbound logistics. Often these are listed sequentially – such as steps necessary to produce a product.

2. Support Activities – These activities are not directly involved in the production phase, but may have a bearing on increasing the effectiveness or efficiency of the operations. These include activities like procurement, human resources, technology development, and infrastructure. These activities often span most, if not all, of the primary activities of the business.

Infrastructure – Energy star equipmentHuman Resource Management – conduct meetings with employees that will use the system and explain changes within the operations and processes, also the impact the changes will have on their workflows. Following along should be an up-keep status, such as progress reports; made to future users of the system to inform them on what to expect. IT managers involved should be open to answer employees' questions at all times.

Technology Development – Constantly improving and evolving technologyProcurement – computerized ordering systems is optional and provided for customer and internal users.Inbound Logistics – computerized receiving department

Operations – Reporting tool provide concise report of sale’s activity, helping to track and increase sales and track the product.

Sales and Marketing – management ensure proper online prices, changes and availability of products, as well as detailed information of each product.

Service –Service communicates and train all employees to the new system and procedures.

Competitive Strategy Analysis

1. What is the company doing now?

I. Identify current strategya. Integrate all IT Systems b. Robust Web Presence

i. Sell products directly to individual customersii. Details of warranty support and defect rates should be tracked.

iii. Orders from SMS should be automated and sent daily electronically to the MSS to be filled.

iv. Combine current four It systems into one. II. Identify assumptions

a. continue to build reputation with publicb. growth nationallyc. Stay as one of the leading manufacturers from their competitors.

2. What is happening in the environment?

I. Identify key factors for success and failure in the industrya. customer serviceb. decrease in lag timec. IT evolution, staying better than any other competitors, if any

II. Identify capabilities and limitations of competitorsa. Possibly that competitors can keep up b. Must compete with new IT integration.

III. Identify likely government and societal changesa. Government continue to ensure proper management of the company, such as

hazardous waste is handled properly

As-Is Diagram for SAI Toys:

Enrollment

Adm

issi

onSt

uden

tRe

gist

er

Apply for School

Submits Application

Apply for Financial Aid Goes to Class

Accepts or Denies

RegistrationAccepted

Student Success

Counselor is Elected for a

Student

Student Success

Counselor meets w/student to select and enroll in classes

Classes are picked and Student Bill is generated and posted

online

Schedule is Set and

posted for Student

YES

Denial Letter Gets Sent to

Student

NO

3.Overview of Recommended System for SAI Toys

SAI Toys relies on manufactured in-house products. The company has expanded and became one of the leading manufactures in its market. SAI Toys has no direct interaction with its purchasers; lacking in communication and leaving possible errors to occur. With that being said our current ERP system is lacking in certain areas; it does not meet the daily needs of our organization; with limitations and risks for potential growth. I want to capitalize on ERP systems; they are the software tools used to manage enterprise data. An ERP system can help our organization deal with the supply chain, receiving, inventory management, customer order management, production planning, shipping, accounting, human resource management, and other business functions that we might come into good use.

It is imperative that we take the precaution steps towards a more reliable and efficient system; with careful planning of course. The new system, as proposed by the CEO, will be one integrated system that takes on all of the key functions of the four distinct IT systems, in turns will be more efficient and accurate. Instead of the SMS printing and sending their orders daily to the MSS to be filled, it can be automated and inputted into the database in a timely manner; saving time, and very-cost-effective; saving on resources such as paper, ink, and time.

E-Commerce is a great opportunity for the company to seek opportunity for growth. This will enable users, vendors, or possible customers to have access to SAI Toy’s website and be able to seek information on the varieties of products, along with making transaction. The possible issues that can occur when considering E-commerce includes, daily maintenance, overview, policies, and security. Another thing to consider for SAI Toys is the use of service-oriented architecture, which is the underlying structure supporting communications between services. SOA defines how two computing entities, such as programs, interact in such a way as to enable one entity to perform a unit of work on behalf of another entity. SOA will make purchasing online efficient. SAI Toys can oversee the entire process that of a transaction that a customer make online, from the initial order to its delivery, is managed by communications between the Web services found in Rouse (2008). 

4. In-House versus Outsourcing Development

The decisions that we have to make now are whether we want the system to be built in-house or outsourcing. Our in-house IT staff has made such a success in maintaining the current system that we have in place, and is also consistent about responding to our needs. We currently have 25 IT staff, with five that are assigned to maintain an operating each of the IT systems, and four It staff that support staff member form the help desk and provide network and workstation support for the internal, company. Leaving 16 available skilled IT’s to be freed for this particular project.

To save money and time I feel that we can utilize the in-house IT department to implement a new ERP system. The in-house IT department has a good

understanding of the company's requirements and workflows, since they have been working with us for years now, and they understand the needs and what the system entails; along with the requirements that we are looking for.

The three primary criteria that we should focus on to upgrade the system would be cost, quality, service and speed. Since the ERP integrates manufacturing with supply chain processes across our firm; this will make it possible for information to smoothly flow from our suppliers, through manufacturing and to distribute to the customer. If we were going to purchase off-the-shelf software solutions we can save development time and money, since the vendor spreads the costs, but you would have to consider that off-the-shelf system does not always meet our needs and understand our process. Customization will be needed to get the project right, which means a lot of time spending to plan it the way we want it to be. The other challenge that we will possibly face is the fact that these vendors can have a different set of goals and priorities, which can delay the process of designing our new ERP system; again more delay, which in turns risk the organization’s potential to grow.

The more time we invest on the planning, the more chances that we are losing money. If we decide to create and design it in-house, we would have complete control over the work and priorities that we set. Now if you think about using an outside vendor we would still have to involve our current IT staff; since they would have to explain the current system to the outside vendors, which I think it would make more sense to give a project to those that are already experienced and is knowledgeable in our organization and the system.

My recommendation is that we should develop a new ERP application using in-house resources. It makes sense to have those that are familiar with the company and is familiar with our system and processes already to eliminate the confusion and possible delays and issues. We will save on time and cost. Not to mention we have ample amount of staff that are readily available.

CMMI is a framework of best practices, which describes best practices in managing, measuring and monitoring software development processes. The CMMI model does not describe the processes themselves; it describes the characteristics of good processes, providing guidelines for companies developing their own sets of processes.  SAI Toys structure is comprised of four separate systems with the integration we can have all systems under one umbrella. CMMI should be used as a guide for process improvement across this project. SAI Toys must measure up to and ensure that quality management system is working properly. Some best practices that SAI should consider are listed below:

1. Strategic Planning2. Procedure Review3. Data Collection and Clean-Up4. Training and Testing5. Go Live and Evaluation

5.Stakeholder Buy-in and Internal Politics

SAI Toys should meet with those who have an interest in the success of the event. Determine what the "hot topics" are well in advance of the event so they can include those in the Call for Presenters notice. Stakeholders need to be emotionally engaged to take action. That means SAI representatives have to connect with stakeholders fear, greed, or desire for position and power. You have to make a stakeholder understand what’s important and why the project will benefit the community. Establishing trust at the beginning of the project is key.   Be transparent with what the goals are, and be sure you’re personally responsible for communicating the follow-through.  If there are hardships or issue that will arise or a goal cannot be met, call the stakeholders up, tell them the issue, and manage their expectations.

 In other words it is important to have a clear communication to the stakeholder and everyone that’s involved in or outside of the IT department. Introducing a marketing person can help gain more visibility within SAI Toys. Also by presenting hard numbers to stakeholders will encourage a buy-in. Visible, tangible results that councilmembers can use and show off can help win stakeholders favor for future projects. This makes councilmembers feel involved and proud of the work that IT is doing as well. The more involved someone feels, the more they will invest in an idea.  Also providing the budget holder with different information than the end user is a must, since the budget holder will be more concerned about budgeting as opposed to what an end user might want and need.

Involving and including the stakeholders within their needs and concerns to ensure that needs are met, and that everyone is in agreement is a must. Defining the goals right away and clearly, so that everyone knows what is expected of them and what is expected from the project gives everyone a better grasp of what is going on and what is happening. It all boils down to what the stakeholder will gain, what will they be benefitting from contributing to your idea.  You have to give a clear example of benefits, I would even say emphasize on the benefits. “A summary of the key risks facing the project will ensure that, if they happen, they will be properly managed and not affect the delivery of the project. Assessing risk will also demonstrate to senior management that you have considered this project from all angles and have strategies in place to overcome any potential challenges,” found in wordpress.com (2013). 

6. ERP Project Failures and Lessons Learned

Enterprise resource planning (ERP) implementations is a business management software, tool that consist of integrated applications, that a company can use to collect, store, manage and interpret data from many business activities, including: Product planning, cost, Manufacturing, Marketing and sales, Inventory management, Shipping and payment found in Wikipedia (2012). ERP ideally are meant to run smoothly with integration both internal and external data management across the organization that uses them, but instead many organizations that utilizes ERP ends up in failure. Below I will summarize and discuss the failures of the top ERP

implementation failure incidents that have occurred and I will discuss why it is that these organizations failed in implementing the ERP system.

In an article that I have found online; the company Hershey was looking into transforming the organization and business processes. The upgrade to SAP R/3 4.6 was a critical success element to their organization. After it was installed; former CEO and Chairman Kenneth L Wolfe told Wall Street analysts during a conference call in September 1999 that the company was having issues with its new order-taking and distribution system; a $112 million combination of software from SAP, a CRM provider Siebel and supply chain software from Manugistics found in Koch (2002). In the article CEO Wolf did not go into details in the interviews, but he did mention that there would be a setback on delivering $100 million worth of Kisses and Jolly Ranchers for Halloween during that year. Hershey’s stock price fell more than 8 percent on that September day. Hershey case made a ripple in enterprise software; everyone was afraid that all organization that utilizes enterprise software was doomed to the same fate.

What Wolfe should have realized was that any enterprise software would take some time to implement and for employees to get adapted to the software, instead of stirring up rumors, and giving up on an unfamiliar software in such a short time. The issue here is that people are not willing to change the way they work; and without a manager being able to sell the product, or a software/system you will not have employees to support and who are willing to change. So the problem and issues here lies with employees resisting to change within the organization, and that there is inadequate personnel to train to prepare for the change.

In 2000 and 2001, Nike spent $400 million dollars updating their supply chain system and ERP implementation. Nike lost $100 million dollars in revenues, and also gained class action lawsuits.  The issue with Nike was that they implemented a new demand-planning software solution without testing it first. “Rather than helping Nike match their supply with demand, narrowing their sneaker manufacturing cycle, they ended up ordering low-selling sneakers in place of high demand ones, collapsing the supply chain,” found in Koch (2002). The issue here lies with the organization not being able to be clear with their mission, and with their objectives, they wanted to gain benefits, by being cheap, which sent them to failure. By not paying attention to your clients, is a common mistake. There should be no short cuts when doing business, a well thought-out plan should be put into place and should be implemented. Good project methodologies are not being followed here.

As for Hewlet Packard the difference with their implementation was that they had small arising issues, which normally you can deal with, but in this case they had way too many issues that were occurring all at once. “Moving all of the company's North American divisions into a single centralized ERP system ended up costing the company $160 million dollars in backlogged orders and lost revenues, more than five times what the project was estimated to cost in 2004,” found in Koch (2002). Again, another failure in this case I would say that they did not get a chance to try out the software yet, and jump the gun and centralized into one single ERP system, which is a huge step to take; and a huge risk if you ask me.

The Navy's mishap with ERP was $1 Billion Dollar slip-up. The United States Navy lost $1 billion dollars into four different ERP pilot projects since 1998, and all four have failed. These projects were focused on SAP AG software. All four installations turned out to be incompatible

and redundant, ultimately failing to meet the requirements of the Navy found in Koch (2002). To me the issue with the Navy was that they were not clear and concise on what they wanted from the system. It clearly states that the software was redundant, now to avoid this they should have had a prototype; in which they could have tested and see what were the issues from the initial design development.

A key aspect of any project implementation is the daily routines of many employees change also. Properly managing these changes can be complex, but these "people" changes can have a significant impact on the success of the project. Change management during an ERP system implementation goes through phases. Above I have described two, the first phase which is when the prototype is active among new users. Managers are supposed to conduct meetings with employees that will use the system and explain changes within the operations and processes, also the impact the changes will have on their workflows. Following along should be an up-keep status, such as progress reports; made to future users of the system to inform them on what to expect. IT managers involved should be open to answer employees' questions at all times.

The other issue that I have mentioned happens in the second phase, which is normally when the system is up and running and those that were involved in the first phase, should communicate and train the other employees to the new system and procedures. Employee training should go over how each employee fits into the new workflows and how the system fits into the corporate environment. By communicating with everyone and having everyone on the same page, it will give you ease of process flow; which in turns gives the business success in implementation. On another not having a business identify their objective will establish a clear goal for the organization. “You must keep managers and employees involved and synchronized, and you must market the change implementation strategy. Understanding employee passions is critical. Present and market favorable results to employees, based on measures of performance,” found in DevryU.Net Lecture notes.

When planning for a large system implementation, goals and objectives should be combined; with that being said planning is essential to the implantation; some practices should include, identifying key business processes and align them with IT systems so that the system runs smoothly. Identify key measures of success by obtaining the data to evaluate measurements, that way the organization knows what to expect and can pin point what was a success, and what needs work. Identify key "gaps" by using application monitoring, work towards improving communication with the business community, so that everyone is on the same page. Also to work towards increasing the service value of IT services this can be an advantage to the organization by being competitive amongst other organization; you always want to have the latest and greatest tools out there; along with a reliable IT service to back up your organization.

References:

Monohan, M. (May 30, 2013). Top Six ERP Implementation Failures

Retrieved from http://blog.360cloudsolutions.com/blog/bid/94028/Top-Six-ERP-Implementation-Failures

Enterprise Resource Planning Retrieved on September 24, 2014 Retrieved from http://en.wikipedia.org/wiki/Enterprise_resource_planning

Koch, C. Supply Chain: Hershey's Bittersweet Lesson-CIO (Nov 15, 2002). Retrieved from

http://www.cio.com/article/2440386/supply-chain-management/supply-chain---hershey-s-bittersweet-lesson.html