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Transcript of Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career...
Career Services, University at Albany Science Library G-50 • 518.437.4900 • albany.edu/career • [email protected]
Professional Image& Etiquette
Cathy ParkerAssistant Director
Career ServicesUniversity at Albany
Career Services, University at Albany Science Library G-50 • 518.437.4900 • albany.edu/career • [email protected]
Self - PresentationA word about CultureThe way you dressThe way you communicateThings to watch for
Career Services, University at Albany Science Library G-50 • 518.437.4900 • albany.edu/career • [email protected]
It’s All About CultureEtiquette is culture specific Work Culture is different from School Culture
Common goal vs. individual goals People of different ages and backgrounds
Not all company cultures are alikeWe are going to focus mostly on US Corporate
Culture
Career Services, University at Albany Science Library G-50 • 518.437.4900 • albany.edu/career • [email protected]
Multigenerational Workplace People of different ages have different…
Communication and management styles. Meanings of work and loyalty to an
employer. Rewards and career advancement ideas.
These generational values can affect… The behavior of your manager or
supervisor. Policies of a company.
Career Services, University at Albany Science Library G-50 • 518.437.4900 • albany.edu/career • [email protected]
Professional Dress Dress for the job you want not the job you
have Levels of Dress
Business Tailored Business Casual Casual And everything in
between
Career Services, University at Albany Science Library G-50 • 518.437.4900 • albany.edu/career • [email protected]
Business Tailored StyleKey element: Suit
Career Services, University at Albany Science Library G-50 • 518.437.4900 • albany.edu/career • [email protected]
Business Casual Style
Still neat and clean For men
Khakis or dress pants Button down shirts or polo
shirts Casual shoes Sweaters and vests No tie needed
For Women Khakis or dress pants Jean or corduroy skirts More casual sweaters
Career Services, University at Albany Science Library G-50 • 518.437.4900 • albany.edu/career • [email protected]
In-between Between Business Tailored
and Business Casual Men
Sports Jacket and tie – not a suit
Khakis or dress pants Women
Jackets – not a suit Skirts – no denim or corduroy Dressy sweaters – twin set
Career Services, University at Albany Science Library G-50 • 518.437.4900 • albany.edu/career • [email protected]
Casual StyleOK in some settings
Career Services, University at Albany Science Library G-50 • 518.437.4900 • albany.edu/career • [email protected]
Don’ts for Men
Forget to shaveToo much jewelryForget to tuck in your shirt –
unless casual dressBaggy pantsExtreme hairstyles or
unnatural hair colors (i.e. green, blue, pink)
Hats indoors
Career Services, University at Albany Science Library G-50 • 518.437.4900 • albany.edu/career • [email protected]
Don’ts For Women
Really short skirts Showing too much skin Sandals are OK but not flip
flops Lingerie on the outside Spaghetti straps Really “young” looks Extreme hairstyles or
unnatural hair colors (i.e. green, blue, pink)
Career Services, University at Albany Science Library G-50 • 518.437.4900 • albany.edu/career • [email protected]
Spoken Communication Interpersonal
conversation Start out speaking
formally Do not SWEAR Do not spread office
gossip Be careful about saying
anything negative Watch your co-workers –
follow their lead
Career Services, University at Albany Science Library G-50 • 518.437.4900 • albany.edu/career • [email protected]
Phone Etiquette
Speaker phones Putting someone on speaker phone Mute your phone while others are presenting information
Voice mail This is the company’s message system not yours. A professional message Leaving a voice-message
State your name clearly. Keep the message brief – for longer topics use email Repeat your name and number at the end
Career Services, University at Albany Science Library G-50 • 518.437.4900 • albany.edu/career • [email protected]
Written CommunicationProof read it!!!
No typos Correct grammar, no slang Business jargon is OK, however
Be careful what you say You don’t know who will read it You don’t know where it will go
Career Services, University at Albany Science Library G-50 • 518.437.4900 • albany.edu/career • [email protected]
Email is not Always Casual*
– Don’t be cute Acronyms - LOL TTFN Emoticons ;-) 8-} >8-0
– Do not use text message talk– Don’t use lots of !!!!!– Don’t mark everything
urgent– Don’t reply all unless you
REALLY mean to.
– Do proof read it before you send
– Do include a subject line – otherwise it could be deleted
– Do add the email address last – to avoid accidentally sending it too soon.
– Do use proper capitalization and punctuation
*Getting from College to Career, Lindsay Pollak, Harper Collins 2007
Career Services, University at Albany Science Library G-50 • 518.437.4900 • albany.edu/career • [email protected]
Other things to know
– Your desk and office space You will be judged by your
calendar and wall art Find out what is allowed
and who is allowed to hang them up
– Meetings Be on time Call ahead if you will be late Apologize and don’t make
excuses if you are late or miss meeting
– The technology does not belong to you
Use it for business only The company can …
Read ALL of your email Block certain websites Track your web browsing
history Don’t forward chain letters Don’t browse inappropriate
sites Don’t use company resources
for personal reasons
Career Services, University at Albany Science Library G-50 • 518.437.4900 • albany.edu/career • [email protected]
Other company rules and culture Spending company money
Business dinners Books and professional dues Office supplies
Travel Which airlines and hotels are allowed How loose are expense reports
Work schedule What are the “real” work hours Do you need to plan vacation time ahead?
Career Services, University at Albany Science Library G-50 • 518.437.4900 • albany.edu/career • [email protected]
What to watch Management style:
Don’t be offended if your input is not universally accepted or encouraged
You may need to seek out mentoring rather than have it provided
Policies and procedure: Take them seriously If you need to do something outside the rules, Ask. If
the answer is no it is no
Career Services, University at Albany Science Library G-50 • 518.437.4900 • albany.edu/career • [email protected]
What to watchRewards: Not everyone gets a raise; rewards are based
on resultsDress:
Dress conservatively until you know what is allowed at your company
Dress similar to people who are respected Ask about piercings and tattoos
Your parents: Have nothing to do with your job They CANNOT advocate for you at work
Career Services, University at Albany Science Library G-50 • 518.437.4900 • albany.edu/career • [email protected]
How Can You Know All This Stuff!!You can’t – so relax
No one expects you to get it all right the first time No one expects you to “just know” How do you learn
Watch your coworkers Ask secretaries Ask your manager Get a mentor
If you make a mistake – apologize and move on
Career Services, University at Albany Science Library G-50 • 518.437.4900 • albany.edu/career • [email protected]
Being Yourself at WorkBeing part of any “group” is a compromiseCompanies treasure their images or brand
Brand equity = customer loyalty = $$$$$ As an employee you are part of the Brand
A well understood culture gives us guidance on how to handle situations A roadmap for success An expectation of how people will treat you
Career Services, University at Albany Science Library G-50 • 518.437.4900 • albany.edu/career • [email protected]
You Have a ChoiceDo you want to look like a native or a tourist?Do you want to be a success or a rebel?Look for a culture that you would feel
comfortable with Start conservatively until you know the culture Use your unique personality to stand out in
positive ways
Career Services, University at Albany Science Library G-50 • 518.437.4900 • albany.edu/career • [email protected]
Always Remember the Golden Rule!
In Business……Whoever has the GOLD makes the Rules!
Career Services, University at Albany Science Library G-50 • 518.437.4900 • albany.edu/career • [email protected]
Need More Help?
Contact UAlbany Career Services
Phone: 437-4900Email: [email protected]
Follow us on Twitter UAlbanycareerLike our Facebook page UAlbany Career Services
Join our LinkedIn group University at Albany Career Services
Hours: M- F from 9 AM – 5 PM