Career-Focused Mentoring Where the Rubber Meets the Road in Business/Education Partnerships...

Improving the Emerging Workforce Through Career-Focused MentoringCareer-Focused Mentoring Where the Rubber Meets the Road in Where the Rubber Meets the Road in

Business/Education PartnershipsBusiness/Education PartnershipsPresented at:

Strengthening and Building Partnerships for Strengthening and Building Partnerships for

Workforce DevelopmentWorkforce DevelopmentMarch 2 - 5, 2003

Presented by:

Andrea J. ApplegateAndrea J. ApplegateGreater Columbus Chamber’s Workforce Development

DepartmentColumbus, Ohio

Today’s MessageToday’s Message

• Developing Your Mentoring ProgramDeveloping Your Mentoring Program– Make it “sellable”– Make it easy and appealing

• Selling Your Mentoring Program to Selling Your Mentoring Program to BusinessesBusinesses– Start early– Be persistent– Ensure companies understand the benefits

• Implementing Your Mentoring ProgramImplementing Your Mentoring Program– Clear communication between program administrators,

teachers, students and mentors

Impending Workforce ShortageImpending Workforce ShortageProjections by 2008Projections by 2008

• HealthcareHealthcare

– 30.8% growth in total new positions (17,680 new positions)

– 12% of all jobs created in Central Ohio will be in the healthcare industry

• Business Business

– 13.2% growth in total new positions (50,000 jobs)

• Information Information TechnologyTechnology

– 73.2% growth (15,000 new jobs)

– 10% of all jobs created in Central Ohio will be in the IT industry

Workforce in TroubleWorkforce in Trouble

2,9002,900

Current Situation in Current Situation in Central OhioCentral Ohio

4,900 4,900 2,9002,900

2,000Drop out

Don’t Graduate

Original

Class

CPSGraduates

WorkforceOnly 1 in 14

Ohio HS Graduates

prepared for entry level work

College71% Columbus State freshman need remedial

courses in English and Math

CPS - Largest Workforce Supplier in

Central Ohio

Are They Ready?

Small Learning CommunitySmall Learning Community

College Prep Curriculum/Career ThemeCollege Prep Curriculum/Career Theme

Partnership with Business, Community Partnership with Business, Community & Higher Education& Higher Education

Career Academies +

Preparing High School Students Today to be a Success in Business Tomorrow

Creating ChangeCreating Change

• College Prep High School College Prep High School DiplomaDiploma

• Industry certification – where Industry certification – where appropriateappropriate

• Up to one year of college creditUp to one year of college credit

• Business experience through Business experience through internships, mentoring and internships, mentoring and other activitiesother activities

Fruits of Their LaborFruits of Their Labor

Why the Chamber?Why the Chamber?Career Academies are a vital component of Central Ohio’s “Workforce Career Academies are a vital component of Central Ohio’s “Workforce Development System” Development System” – Ensures consistent implementation across all academies

– Brings stakeholders to the table

– Obtains work-based learning experiences for students

Columbus Public SchoolsColumbus Public Schools

Business CommunityBusiness Community

Colleges/Colleges/UniversitiesUniversities

Parents/Parents/CommunityCommunity

Greater ColumbusGreater ColumbusChamberChamber

By progressing along the Work-based Learning Continuum, the experiences gradually become more involved. While students have more occasions to make connections between what they learn in the classroom and how it applies to the workplace, business partners have more opportunities to shape the skills of these students--our emerging workforce.

Small Group ShadowingSmall Group Shadowing1-3 hour tour of a workplace to viewworkplace and kinds of opportunitiesavailable (ad hoc)

3-6 hour experienceduring which studentsobserve businessprofessionals (ad hoc)

Job ShadowJob Shadow60-hour (minimum) paid experience during which students develop broad skills through hands-on learning and instruction,culminating in a productor presentation (summerbetween 11th & 12th

grade)

InternshipInternship½-hour to 1 hour in the classroom presenting “real-world projects” to help students connect what they learn in the classroom; represent business/industry at recruiting events (ad hoc)

Classroom Classroom Speaker/ResourceSpeaker/Resource

MentoringMentoringOne meeting at school + two 3-6 hours worksite visits per year, during which students observe professionals, combined with e-mail/phone calls in between (11th & 12th grades)

3 consecutive full-day worksite visits whereteachers observe business professionals to determine skills and knowledge needed in the workplace to be integrated into thecurriculum (summers)

ExternshipExternship

Work-based Learning Work-based Learning ContinuumContinuum

Early . . . Early . . .

Increased Attendance Mifflin and West Career AcademiesMifflin and West Career Academies

80.51%

88.31%

76%

78%

80%

82%

84%

86%

88%

90%

1998-1999 2000-2001 (Pre - implementation) (After 1 year of implementation)

. . . Promising . . .. . . Promising . . .

Average Days of Suspension Per StudentMifflin and West Career AcademiesMifflin and West Career Academies

1.02

0.54

0.00

0.20

0.40

0.60

0.80

1.00

1.20

1998-1999 2000-2001(Pre-implementation) (After 1 year of implementation)

. . . Results!. . . Results!

MatriculationClass of 1999 vs. Class 2003Class of 1999 vs. Class 2003

65%

78%

50%

60%

45%

34%

0%

10%

20%

30%

40%

50%

60%

70%

80%

Grade 9 - 10 Grade 10 -11 Grade 11 - 12 Graduation

Class 1999 Class 2003

Progress in the InitiativeProgress in the InitiativeAwards from the SuperintendentAwards from the Superintendent

Equity AwardEquity Award““Closing the Academic Achievement Gap”Closing the Academic Achievement Gap”

2000 - 20012000 - 2001

Mifflin High SchoolMifflin High School

West High SchoolWest High School



• Selling Your Mentoring Program to BusinessesSelling Your Mentoring Program to Businesses– Start early– Be persistent– Ensure companies understand the benefits

• Implementing Your Mentoring ProgramImplementing Your Mentoring Program– Clear communication between program administrators, teachers, students and mentors

Building a “Sellable” Building a “Sellable” ProductProduct

• Initial Meeting/Introduction at SchoolInitial Meeting/Introduction at School– Regular luncheons

• Two Two Work-siteWork-site Visits Visits– Overview of business/industry– Resume preparation/interviewing skills– Post-secondary options

• Occasional Phone or Email Check-insOccasional Phone or Email Check-ins– Activities, challenges, achievements

• OptionalOptional– Attend a school event (sports, performance, concert, etc.)

What’s In It For Me -- What’s In It For Me -- The Student?The Student?

• Develop a personal relationship with business Develop a personal relationship with business professionalprofessional

• Observe first-hand a professional work Observe first-hand a professional work environmentenvironment– Proper dress, interaction, communication

• Gain exposure to potential industry or career Gain exposure to potential industry or career pathpath

• Learn responsibility and accountability Learn responsibility and accountability – Returning phone calls, keeping appointments, etc.

• Overcome “scary stuff”Overcome “scary stuff”

What’s In It For Me -- What’s In It For Me -- The Business The Business Community?Community?

• Develop skills of emerging workforceDevelop skills of emerging workforce

• Recruit prospective employeesRecruit prospective employees

• Connect with potential customersConnect with potential customers

• Enhance company’s reputation and public imageEnhance company’s reputation and public image

• Improve image of career and/or industryImprove image of career and/or industry

• Develop leadership skills of Develop leadership skills of existing existing employeesemployees

• Impact the lives of youth in a positive wayImpact the lives of youth in a positive way



• Selling Your Mentoring Program to Selling Your Mentoring Program to BusinessesBusinesses– Start early– Be persistent– Ensure companies understand the benefits and students

understand expectations



Selling the ProgramSelling the Program

• An easy sell, huh? No problem, An easy sell, huh? No problem, right?right?– Virtually sells itself – Great for kids, great for business– Win - Win all the way around– Mentors will flock to our doors– We can get it done in September

Two-Pronged Approach Two-Pronged Approach to Recruitingto Recruiting

• GlobalGlobal– Increase name recognition “globally”

• LocalLocal– Secure work-based learning experiences

“locally”

GLOBAL - Name GLOBAL - Name RecognitionRecognition

• Informational BreakfastsInformational Breakfasts

• Print & Radio AdsPrint & Radio Ads

• Company NewslettersCompany Newsletters

• Chamber’s Annual ReportChamber’s Annual Report

• Newspaper ArticlesNewspaper Articles

• Public Service AnnouncementsPublic Service Announcements

• National Mentoring Month CampaignNational Mentoring Month Campaign

PSAsPSAs

LOCAL - Capitalizing on LOCAL - Capitalizing on Our Network!Our Network!

• CEOs and Senior ExecutivesCEOs and Senior Executives

• Human Resource ManagersHuman Resource Managers

• Department ManagersDepartment Managers

• Individual Business ProfessionalsIndividual Business Professionals

• Industry and Professional AssociationsIndustry and Professional Associations

Our PitchOur Pitch

• How’s your job going?

• Do you have all the resourcesresources you need?

• How is your entry levelentry level workforce “working out”?

• What is their technical skill level like? Their work ethicwork ethic? Their professionalism?

• What are your prospectsprospects for hiringhiring? Six months from now? Two Years?

Opportunities!Opportunities!

2,9002,900

ExerciseExercise

Pathway to...Pathway to...

Disney Disney WorldWorld

Your RoleYour Role

• Destination– Successful career

• Lead your student down the road to success– You are the guide, the conduit, the road map

• Find a way to communicate – Draw on your own life and work experiences

AND . . . make it fun!

CAREER ACADEMIESCAREER ACADEMIES

Shaping Our Shaping Our Workforce!Workforce!

BUSINESS COMMUNITYBUSINESS COMMUNITY

What’s In It For Me?What’s In It For Me?

• MentorsMentors– Develop leadership skills

– Improve self-image of career/industry

– Impact in a positive way the life of a young person

• Business CommunityBusiness Community– Develop skills of emerging

workforce– Recruit potential employees– Connect with potential

customers– Enhance its reputation and

public image– Improve image of

career/industry– Impact the lives of youth in a

positive way– Develop leadership skills of

existing employees

What’s In It For Me?What’s In It For Me?

• Community At-LargeCommunity At-Large– Reform high schools

– Improve educational outcomes for students

– Increase quality of emerging workforce

– Expand/shore-up high impact segments of the economy

– Entrench companies in the area because of qualified workforce

– Identify and introduce common skill standards (ITACS, etc.)

Businesses are Businesses are Jumping InJumping In• 3X Corporation• 5/3 Bank• Acordia• Adecco• American Electric Power• Armstrong World Industries• Arthur Anderson• Battelle For Kids• Bisys• Buckeye Industrial Supply Co.• Caspian Software• Chase Manhattan• Children's Hospital• City of Upper Arlington• Coca Cola• Columbus Airport Authority• Columbus BlueJackets • Columbus State• Columbus Zoo and Aquarium• Corporate Advisors• Crane Plastics• DeVry• Deloitte & Touche• Dynalab• Elford Inc.

• FedEx Ground• Franklin County• Georgia Pacific• Columbus Chamber• Green Insurance• HKE Consulting• Hanlin-Rainaldi• Honda• Hondros College• Huntington National Bank• ICC• Inn at Chestnut Hill• Lane Aviation• Life Alliance• Limited• McGraw Hill• Mentoring Center• Messer Construction• Moling Security• Moody/Nolan Ltd.• Mt. Carmel Health System• Nationwide Insurance• OCLC• ODOT• Ohio Full Court Press

• Ohio Health System• Ohio Hospital Assn• OSU Medical Center• Pepsi• Pizzuti• ResCare• Rickenbacker Port Authority• Ross Labs - Abbott• Schenker• Secure Check• Sophisticated Systems• St. Vincent Family Centers• Sunrise Assisted Living• Tashijian and Company• Team America• Techniglas• The School Study Council• Tigerpoly Mfg• Time Warner• Tower Resource Management• UPS• Ubiquitous Technologies• Westminster Thurber• Workforce Investment Board• Worthington Industries

Components of Program Components of Program ImplementationImplementation

• Producing Producing documentation documentation

• Capturing Capturing information in a information in a database database

• Conducting Conducting background checks background checks

• Training mentorsTraining mentors• Providing orientation Providing orientation

for students for students

• Selecting studentsSelecting students• Matching students to Matching students to

mentorsmentors• Hosting kickoffHosting kickoff• Updating and Updating and

involving teachersinvolving teachers• Notifying parentsNotifying parents• Tracking & Tracking &

monitoring monitoring

Producing Producing Documentation Documentation

• Use what’s already been created Use what’s already been created (i.e., R&D)(i.e., R&D)– Handbook– E-mail explanation– Mentor sign-up form and background

release form– On-line administration system akin to

Monster.com

Capturing Information in Capturing Information in a Database a Database • Manipulate, sort and track dataManipulate, sort and track data

Typ

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Company First Name

Last

Name Phone Stee

ring

Com

mitt

ee

Cla

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om S

peak

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Fie

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Men

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Stud

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nter

nshi

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Tea

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Ext

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On-

Site

Coo

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Academy Pathway Gen

der

RSV

Ped

for

Tra

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Bac

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For

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Bac

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Cle

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Mon

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Assigned First Assigned Last Tra

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ESL

Do

Not

Ass

ign

S Miff lin High School Jasmine Ackerman 478-0864 IT F 12 DBP Buckingham, Doolittle & Burroughs Bret Adams 221-8448 u u BusinessS Miff lin High School Ashley Adams 476-0086 Business F Allison Moore

BP Nationw ide Antoinette Adams 249-3051 u Business Admin/Mgt F Y Y Y 9 Deneaka MattoxS West High School David Adkins 258-9756 IT M D

BP Kal Kan Foods Richard Adler 851-5377 u u Business Admin/Mgt M Y Y Y 12 Lee GonzalesS Miff lin High School Nyrdin Ahmed 476-0677 ITS West High School Lindsay Albert 274-8641 Business F Andrea Applegate YS West High School Jimmy Albert 274-6320 IT M N YS Miff lin High School Stephen Alexander 478-0761 Business M 02 Hank BillerS Miff lin High School Sharia Ali 337-9635 Business F 11 Ella LigginsS West High School Kenneth Allen 279-1645 IT MS Miff lin High School Romeo Amos 475-1616 Business MS Miff lin High School George Anderson 424-9727 IT M

BP Nationw ide Kiran Annavarapu 677-6405 u u IT Int. Media M Y Y Y 9 Scott DriscollBP Caspian Softw are Emmet Apolinario 785-9400 u IT M BP Greater Columbus ChamberAndrea Applegate 225-6900 u u u Business Marketing M Y Y Y 9 Lindsay AlbertBP Nationw ide Connie Argus 249-6417 Business FS Miff lin High School Reginald Armstead 418-7510 Business M 02 Michael Bow ers

BP City of Upper Arlington Cathe Armstrong u BusinessBP Greater Columbus Convention CenterLaura Arras 645-5041 Business M YBP Time Warner CommunicationsJean Arthur 481-5288 u Business Admin/Mgt. F Y Y Y 12 Lakuema PorterBP Rickenbacker Port AuthorityAngie Atw ood 491-1401 u u IT/Logistics FBP Ohio Hospital Association Lynne Ayres 221-7614 u u Health Medical F Y Y Y 9 Jackie TaylorT Columbus State Community CollegeHarold Babson 287-5020 u BusinessS West High School Michael Bailey 276-9026 IT M Y

Conducting Background Conducting Background Checks Checks

• Protect the integrity of your Protect the integrity of your programprogram

• Disqualify all “hits,” regardless of Disqualify all “hits,” regardless of circumstancecircumstance

Training MentorsTraining Mentors

• Ensure everyone is on same page and Ensure everyone is on same page and understands rulesunderstands rules

• Retain professional trainerRetain professional trainer• Make it convenient, easy and worthwhileMake it convenient, easy and worthwhile• Start broad, end with specificsStart broad, end with specifics

– Explain purpose of Career Academy program– Define mentoring and describe what to expect of

teenagers– Indicate roles and responsibilities

Providing Orientation Providing Orientation for Students for Students

• Define Define explicitlyexplicitly what students are what students are expected to doexpected to do– They must be active participates in the

mentoring experience– Dude! Where’s My Mentor?

• Involve teachers Involve teachers – They must understand what students will

be doing

Matching Students to Matching Students to MentorsMentors

• Match only students who Match only students who wantwant a mentor a mentor– A bad experience can be devastating!

• Based on career interest Based on career interest – Gender, geography and special requests are also

considerations

• Recognize that common workplace skills Recognize that common workplace skills transcend industry or occupationtranscend industry or occupation– General business skills– Work environment– Workplace tools

Hosting KickoffHosting Kickoff

• Offer opportunity for mentors and Offer opportunity for mentors and students to meet each otherstudents to meet each other– Lunch– Ice breaker activities

• On-going luncheons at schoolOn-going luncheons at school– Give mentors/students opportunities to meet– Reinforce components of program to students– Troubleshoot problems

Updating & Involving Updating & Involving TeachersTeachers

• Let student know match has been Let student know match has been mademade– Copy on e-mails to mentors– Provide monthly reports

• Track down, follow-up, troubleshoot Track down, follow-up, troubleshoot

Notifying ParentsNotifying Parents

• Mail postcard to parents after match Mail postcard to parents after match has been madehas been made– Mentor name, company, contact info

Tracking & Monitoring Tracking & Monitoring

• Maintain quality databaseMaintain quality database• Troubleshoot complaints/issuesTroubleshoot complaints/issues

– Mentors– Students/teachers

• E-mail reminders, updates and E-mail reminders, updates and requests for feedbackrequests for feedback

Reality CheckReality Check

• Where are all our mentors?Where are all our mentors?– Sign-ups vs. Commit vs. Show up for Training

• Adequately explain commitment to Adequately explain commitment to studentsstudents– Only match students who want a mentor

• Communication BreakdownCommunication Breakdown– Busy professionals and shy teenagers are

sometimes a messy combination

– Student script for phone calls

SummarySummary





Success StoriesSuccess Storieshey terry hows it goin.

well the holidays have passed and its almost time forme to return to school. i go home in 7 days and i have so much to do to get ready to return for my final 5 months of high school. i have to find out scholarship info, take act and sat tests, get all my college apps in before the due dates, and find a new job. i have a workload on my hands it sounds like but i can handle it...

well my holidays were great. i got a lot of things that i wanted and my family was happy this holiday also. i got some new shoes from my cousin, some money from my mom, some clothes from my aunt, and a cd from my cousins boyfriend. But most importantly i received ur letters of recomendations for college and i was nearly in tears that u thought of me the way u do. I know i say this a lot but thank you for everything u have done for me, there are very few positive male role models in my life and you are the closest to a father that i have ever had, well execpt for my mom but shes a woman, and i really mean that u have helped me grow into a stronger man than i would have been if i have never ever met u. and the words u wrote about me just showed me that there is someone out there that knows that i can make it as far as i want to as long as i take myself there, and i thank you for that...

In closing i would like to have a phone confrence with you when i return home in about a week or so i will email u and let u know what would be a good time to do so i have many things i would like to tell you about and i would like to hear how things are going there and hear whats new and wonderful in ur life right now. i will also find out from my counsler and teachers if there are any other things u could do to help me out and i would like to update my career path book before the end of the month also...

your friend , bassam

Mentoring ResourcesMentoring Resources

• HSTWHSTW– http://www.sreb.org/programs/hstw/

publications/materials/p7.asp

• CASNCASN– http://casn.berkeley.edu/

Partnership.html

• The Intermediary Guidebook The Intermediary Guidebook – www.intermediarynetwork.org

• Big Brothers/Big SistersBig Brothers/Big Sisters– www.bbbsa.org

• National Mentoring PartnershipNational Mentoring Partnership– www.mentoring.org

• Mentors, Inc.Mentors, Inc.– www.mentorsinc.org

• US Department of EducationUS Department of Education– www.ed.gov

• Andrea J. ApplegateAndrea J. ApplegateDirector, Educational Programs

Greater Columbus Chamber

614/225-6900

[email protected]

Career-Focused Mentoring Where the Rubber Meets the Road in Business/Education Partnerships...

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