Care ConnectionMay2013

Transitional Care Building Bridges to Improve Patient Outcomes

Care transitions happen inside and outside of hospitals every single day. For people who live with complex medical conditions, these transitions can result in complications down the road, including hospital readmissions that may have been avoidable.

By understanding that individuals discharged from our care don’t stop being our patients when they move beyond our doors, we can build bridges that improve these care transitions and help them have a better quality of life. This is one more way we are changing health care for good in Northeast Florida.

Joseph Mitrick, FACHE, hospital president of Baptist Beaches, is president of Transitional Care for the entire Baptist system. In this role, he co-chairs the Transitional Care Impact Team and also leads our Post-Acute Care Network. This strategic alliance of local providers includes Brooks Rehabilitation, River

Garden and others who collaborate to improve care coordination of the patients we share. “This is about doing the right thing for our patients,” Mitrick says.

Transitional Care John Bachmann, recent patient at Baptist Jacksonville, transitions to Brooks Rehabilitation for physical therapy and rehab before going home.

Building Bridges to Improve Patient Outcomes

Joseph Mitrick

“Nationally, more than 20% of Medicare patients are readmitted to the hospital within 30 days of discharge. This takes a toll on patients and also contributes to rising healthcare costs. Our goal at Baptist is to reduce readmission rates for all patients.”

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Transitional Care Diane Raines, senior vice president and chief nursing officer, co-chairs the Transitional Care Impact Team with Mitrick. She adds, “It’s not enough that we give the very best care we can while people are in the hospital. If we have not helped them connect with appropriate care when they leave the hospital, we have not truly impacted their outcomes.”

Reducing Hospital ReadmissionsA pilot project that began in 2010 has resulted in a significant reduction in hospital readmissions for congestive heart failure patients, and has expanded to include patients with acute myocardial infarction (heart attack) and pneumonia. It was accomplished by conducting an evidence-based review of national best practices and then developing a five-step program for all Baptist hospitals. The steps are:

• An initial assessment of each high-risk patient to identify potential barriers to a successful transition of care

• Teach-back education throughout the hospital stay

• Meticulous medication reconciliation

• Coordinating a follow-up appointment with the patient’s appropriate physician

• Making a follow-up phone call to check on the patient within 72 hours of discharge

“We are very pleased with how engaged in the process our cardiologists and hospitalists have been and we commend them,” says Mary Leen, ARNP, Transitional Care,

who co-led the hospital readmissions team. “This an ongoing process. We are developing the infrastructure, which includes having nurse navigators on all of our campuses to help us target high-risk patients and make sure we transition them to the next level.”

The Role of Discharge Planning

Ellen Schmitt, system director of Case Management and Social Services, also helped lead the team. “We are working to change the way that people think about discharge planning,” says Schmitt. “We have often said that discharge planning begins upon admission, but really it’s not as much about preparing a person for discharge as it is about preparing them for the next level of care and continuing to be a good partner in their care.”

Mary Leen

In a future article, we’ll look at several other dimensions of improving care transitions, including the role of home health, Patient-Centered Medical Homes, and the technologies that enable providers to share medical information.

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Baptist Celebrates National Healthcare and National Nurses Week

Baptist Primary Care Regency Baptist Clay

Baptist Beaches Baptist Beaches

Metro Center

Baptist Jacksonville / Wolfson Children’s

Baptist Beaches Baptist Beaches

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May 6 - 12, we celebrated National Healthcare Week and National Nurses Week with various themes each day and complimentary luncheons at each hospital campus. Theme days ranged from Hawaiian Day to Team Spirit Day. As a gift from Baptist Health, employees also received a free T-shirt proclaiming our new brand promise, “Changing Health Care for Good,” which many wore on Baptist Spirit Day.

Baptist Celebrates

Baptist South

Baptist South Baptist South

Baptist South

Baptist NassauBaptist Nassau

Baptist NassauBaptist Nassau

Baptist Jacksonville /Wolfson Children’s

Baptist Jacksonville /Wolfson Children’s Baptist Jacksonville / Wolfson Children’s

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“As part of our transition to our new PeopleSoft tool, we wanted to hear staff’s opinion of the evaluation and find out what would make it more meaningful for them,” says Todd Floyd, director, Leadership Development & Workforce Planning. Several themes emerged during the focus groups that helped drive the changes to the review process.

Simplified Rating System“Our focus groups did not like the 100-point scale,” says Dana Voiselle, director, Human Resources & Community Relations, Baptist Beaches. “They had a difficult time understanding why a manager would tell them they were doing a good job and then give them a 70.”

What Changed: The 2013 performance review will not have a numeric score. Instead, employees will be given a rating of High, Solid or Needs Improvement in two areas: Performance Standards and Behavioral Standards.

More Focus on Career Development Focus group participants said they appreciated being able to discuss their future growth and development with their manager during the evaluation process, rather than just focusing on past performance.

What Changed: The 2013 performance evaluation will give employees an opportunity to complete a self-evaluation and answer questions focused on their professional goals. “Growth and development is one of the three key drivers of employee engagement, so we want to hardwire a professional growth conversation into the performance evaluation process,” says Voiselle.

Performance Review Process Redesigned

Goal is to Make It More Meaningful for EmployeesThe performance review process has been completely redesigned for 2013, based on input from more than 100 employees from across the system who took part in focus groups.

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We Are All CaregiversNew Behavioral Standards

Behavioral StandardsAll employees will be rated on behavioral standards (right).

What Changed: Updated standards integrate Baptist Health’s Core Values with our brand promise, Changing Health Care for Good, and the new service excellence standards. “We’ve been told that we do not adequately hold everyone accountable for their behavior. By equally rating behavioral standards with performance standards, we will reinforce that you cannot separate ‘what’ you do from ‘how’ you do it,” says Floyd.

Electronic SignaturesMerit increases cannot be processed without the acknowledgement of the performance evaluation.

What Changed: Managers and employees will no longer need to sign paper copies of the performance evaluation and send a copy to HR. Instead, employees will need to follow a link sent to them via e-mail to electronically acknowledge the performance evaluation.

Performance evaluations will be held from August 19 to September 27.

Strengthens trust and confidence in Baptist Health by upholding our Core Values and professional standards.

• Demonstrates Baptist Health’s Core Values of community advocacy, respect, excellence and stewardship.

• Displays integrity and is truthful in all interactions.

• Treats everyone with dignity, courtesy and respect.

• Accepts personal accountability for actions and outcomes.

• Keeps proprietary and patient information secure, confidential and private.

• Maintains up-to-date knowledge of professional standards.

• Maintains a professional appearance and follows system dress code policies.

• Manages time and resources effectively.

Creates a caring environment for patients, families, guests and colleagues by communicating and behaving with compassion and empathy.

• Makes people feel welcome; offers to escort those who need help finding their way; introduces self and greets guests by name.

• Explains information in a manner that addresses feelings, anxieties and concerns.

• Listens without interruption, giving full attention to the needs of the customer/patient.

• Uses caring communication techniques that calm, comfort and reassure.

• Uses easily understood and age-appropriate language with patients/families rather than technical terms and abbreviations.

• Responds to the unique cultural needs and preferences of patients/families.

• Keeps patients, families and co-workers informed, manages expectations and provides timely updates.

• Eases wait times by thanking guests for waiting, explaining the reason for the delay, providing diversions and offering a sincere apology.

• Never discusses staffing levels or system deficits with patients or guests.

Partners with patients, families and colleagues to coordinate care and create exceptional experiences and outcomes.

• Exhibits high standards in practice.

• Works in a collaborative, inclusive and respectful way with team members.

• Works to create a smooth experience for patients, creating continuity across all settings.

• During hand-offs, introduces colleagues in a positive and affirming way.

• Anticipates and responds to the needs of others in a timely manner.

Seeks opportunities to innovate and improve Baptist Health quality and experiences.

• Identifies and participates in opportunities for improvement in delivering care that is more personal, more coordinated, and/or more efficient for patients/families.

• Looks for opportunities to exceed the expectations of the customer/patient and make a lasting, positive impression.

• Promotes patient safety and a clean work environment; reports unsafe practices.

• Provides constructive feedback in private and in a professional manner.

• Learns from experiences and remains open to feedback.

• Takes initiative to prevent problems and conducts service recovery when problems arise.

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Baptist Health is pleased to recognize these recipients of the 2013 Nursing Excellence Awards. They were nominated by their peers because they exemplify the characteristics of Magnet™ nurses. Each winner receives $250 to use toward dues in a professional nursing association of his or her choice.

Nursing Excellence Awards

Honoring Our Outstanding Caregivers

Award Categories

Transformational LeaderThese nurses articulate a vision and work with others to positively influence patient care and the work environment.

Exemplary EducatorThese nurses exemplify lifelong learning, motivate others and use best practices to educate patients, families and staff members.

Evidence-Based Quality ChampionThese nurses exemplify the spirit of inquiry in caring for patients. They research and understand best practices and current evidence, and they utilize performance improvement techniques to improve patient care.

Collaborative Practitioner These nurses demonstrate exemplary collaboration with other disciplines to ensure the best possible clinical outcomes and patient experience.

Nurse ResearcherThese nurses inspire others to consider research and they demonstrate excellence in nursing research practices through journal clubs, research council, activities and projects.

Exemplary Professional NurseThese professional nurses embody all of the characteristics of Magnet and serve as role models and mentors for other nurses.

Caritas NurseThese nurses live out a genuine concern for others and self, and model care and compassion for colleagues and patients.

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Transformational LeaderAnn-Marie Grietens, RN, BSN, MSN | Nurse Manager, Cardiovascular ICUAnn-Marie encompasses the Baptist Core Values of stewardship and excellence on a daily basis. She is consistently aware of the needs of her patients and collaborates with the unit to work more efficiently and cohesively.

Exemplary EducatorApril McNally, RN, BSN | Staff Charge Nurse, Medical/Surgical TelemetryApril exceeds her patients’ needs, especially when it comes to education. She uses the teach-back method and makes sure they have printed information. She is also a preceptor for students and new staff nurses. She has a wealth of knowledge to share.

Evidence-Based Quality ChampionApril Walter, RN, CNOR | Circulator, Cardiovascular ORApril possesses a depth and breadth of knowledge that encompasses all aspects of perioperative nursing. She designs, coordinates and delivers care to meet the needs of her patients, while demonstrating effective, fair, efficient communication between team members.

Collaborative PractitionerAnnita Veydt, RN, MA, SPL-A, CCRN | Nurse Navigator, Medical/Surgical ICUAnnita is a model for critical care nurses. She is calm in acute situations, a fast thinker and always ready to help. She is a tremendous advocate for our patients and a teacher of other nurses, staying current on nursing practice.

Exemplary ProfessionalMari-joe Kapunan, RN, BSN | Cardiovascular ORMari-joe is a wonderful preceptor, effective communicator between team members and extremely caring and supportive of all her patients. Her knowledge base is huge and she exemplifies great professionalism, which inspires trust and confidence.

Caritas NurseRudy Gutierrez, RN, BSN | Staff Nurse, Progressive CareRudy is known on the unit for being a nurturing and compassionate nurse who takes care of his patients with kindness and patience. He is a team player who is always willing to offer a helping hand to others nurses, as well as ancillary staff.

Transformational LeaderEvelyn Pangan-Freeman, RN, BSN, CEN | Assistant Nurse Manager, Emergency DepartmentEvelyn’s ethical and moral values directly influence the Emergency Department’s environment. She acts as a caregiver and advocate, working in partnership with patients and families, and continually supports staff by coaching and mentoring her co-workers.

Exemplary EducatorTheresa Berrey, RN | Staff Nurse, Surgical Telemetry Unit Theresa is a great leader who goes out of her way to help others. She is approachable, kind, compassionate and smart. If you ever need help or have questions about anything, Theresa will help.

Evidence-Based Quality ChampionJenna Grider, RN | Staff Nurse, Critical Care Unit Jenna is smart and always researches best practice information to offer the best quality care possible to her patients. She is respected by her peers and a leader on her unit.

Collaborative PractitionerIrene Azcuy, RN | Case Manager, Social ServicesIrene is an extremely dedicated team player who has spent her entire career working in the utmost professional and collaborative manner. She involves every discipline in helping to make a cohesive and favorable discharge plan.

Exemplary ProfessionalKristin B. Byers, ARNP, MSN | Registered Nurse, Maternal/Newborn UnitKristin consistently delivers professionalism with patients and co-workers. She takes the time to get to know her patients and assess their needs. She is a team player who always assists her co-workers, takes charge relief and precepts new hires.

Caritas NurseSpring Moore, RN | Staff Nurse, Critical Care Unit Spring goes above and beyond for our microsurgical breast reconstruction patients. She spends time instructing other staff on the care of these specialized patients. The patients feel like they have a family member caring for them.

Baptist Jacksonville Baptist Beaches

Mari-joe Kapunan, Ann-Marie Grietens, Rudy Gutierrez, April McNally, April Walter. Not pictured: Annita Veydt

Front row: Spring Moore, Jenna Grider. Back row: Theresa Berrey, Evelyn Pangan-Freeman.

Not pictured: Irene Azcuy, Kristen Byers

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Transformational LeaderBelinda Henson, RN-BC, BSN | Assistant Nurse Manager, Medical/Surgical/Progressive CareBelinda maintains a holistic approach when she is charge nurse. If nurses have multiple tasks that need to be completed at once, she is always available to help. She educates newer nurses, taking the time to explain and give examples through her experiences.

Exemplary EducatorLisa Brookman, BSN, RNC-OB | Staff Nurse, Maternal/NewbornLisa has demonstrated the drive to continue her education to ensure the best possible care for our patients. She provides community education and is a role model to newer patient care providers, often offering to precept students during their practicum.

Evidence-Based Quality ChampionRachel Gear, RN | Staff Nurse, Intensive Care UnitRachel took the lead in an evidence-based project involving the care of patients with severe sepsis/septic shock that has evolved into a large, hospital-wide, multi-disciplinary project.

Collaborative PractitionerTasha Thomas, RN, MSN | Nurse Navigator, Medical/Surgical/Progressive Care Tasha demonstrates professionalism and an ability to communicate well with all disciplines in her role as a nurse navigator. She shows genuine concern for patients, taking the time to speak with them about their plan of care and addressing their concerns.

Nurse ResearcherDebra Funkhouser, MSN, RN, CCRN | Pain Resource Nurse, Post Anesthesia Care UnitDebra researches journals and shares information with staff via e-mail and posters. She attends many seminars covering a wide variety of topics. As the pain resource nurse at Baptist South, she incorporates her knowledge into practice.

Exemplary ProfessionalVenicar Sencio, RN | Staff Nurse, Medical/Surgical/Progressive CareVenicar is a role model to her peers and always willing to precept new hires, teaching them everything they need to know to be successful in nursing. She is always helpful when others come to her for advice or assistance in patient care.

Exemplary EducatorPhyllis Barrett, RN, BSN | Stress Lab Nurse, Cardiopulmonary DepartmentPhyllis is the example of everything a nurse should be. She is professional and caring. She never complains and is always available for any task. She has a comforting way with the cardiac patients and, while nurturing, is also extremely professional.

Evidence-Based Quality ChampionMichelle Olson-White, RNC-OB, MSN | Maternal/ Newborn ServicesMichelle is constantly reading and studying for better patient outcomes. She shares evidence-based information with the nursing staff and patients. Recently, she took on an evidence-based practice study regarding pain medication for circumcisions.

Collaborative PractitionerRose Edmondson, RN | Nurse Navigator Rose is an outstanding collaborator and is very supportive to the staff. She is very hands-on and involved with patients, families, nursing staff and physicians. She is extremely knowledgeable in the clinical arena and competent in dealing with difficult personalities.

Exemplary ProfessionalAmelia H. Sexauer, RN, BSN, CNOR | Clinical Charge Nurse, GE LabAmy recently stepped into the role of being the charge nurse for the GE Lab and has met challenges with professionalism, a “can-do” attitude and integrity. She works hard to ensure the unit runs efficiently and that patient and physician satisfaction are a priority.

Caritas NurseAmy Hodge, BSN, RN | Staff Nurse, Medical/Surgical UnitAmy is a compassionate, giving, hard-working nurse who puts patients’ needs first. She always jumps in to help other nurses and associate care providers with their workloads. She has a positive attitude and excellent rapport with both physicians and staff.

Baptist South

Baptist Nassau

Debra Funkhouser, Venicar Sencio, Tasha Thomas. Not pictured: Rachel Gear, Kate Mann, Lisa Brookman, Belinda Henson

Front row: Michelle Olson-White, Amy Sexauer. Back row: Rose Edmondson, Amy Hodge.

Not pictured: Phyllis Barrett

Caritas NurseKate Mann, RN, BSN | Assistant Nurse Manager, 5A, Medical/ Surgical/Progressive UnitKate does everything with great care and compassion. Even when super busy, she takes time to get to know her patients. She also takes the needs of her co-workers into consideration and tries to make everything on the floor go smoothly.

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Transformational LeaderRobin Ellis, RN, HCS-D | Quality Manager Robin is described by other nurses as a very hard-working, effective, dedicated and caring leader.

Exemplary EducatorBonnie Wiley, RN-BC, BSN | Case ManagerBonnie is very conscientious about patients and the nurses providing their care. She orients new nurses, taking the extra time to explain the transition process of Home Health Care. She further exemplifies professionalism by thoroughly completing all of her tasks.

Evidence-Based Quality ChampionSandra Jenkins, RN, BSN | Cardiac Case ManagerSandra is a very knowledgeable nurse who shows compassion to her patients and family members. She is very dedicated to her job and an excellent preceptor. Her skills are top-notch.

Collaborative PractitionerLauren Harris, RN | Case ManagerLauren is a great preceptor who is thorough, explains issues well and is caring in her approach with both her patients and the nurses she precepts.

Nurse ResearcherSherrill White, RN | Case ManagerSherrill is trusted by her peers and supervisors. She provides training for the professional nursing skills fair and is never too busy to illustrate proper application of IV skills in the office or field setting.

Exemplary ProfessionalKibby Blakely, RN, BSN, MSH | Case Manager Kibby is a seasoned nurse who makes sure each patient she cares for has what he/she needs for the best outcomes. She educates them well regarding their disease processes and ways to maintain their health and well-being.

Caritas NurseAngel Studer, RN | Case ManagerAngel goes above and beyond for her patients. She looks for resources to help meet their everyday needs. She is an excellent preceptor and those whom she has mentored have only praise for how she has helped them care for patients.

Baptist Home Health Care

Transformational LeaderMollie O’Neill, BSN, RN, CPN | Nurse Manager, NeuroscienceMollie has been an amazing leader throughout multiple moves of her unit. Staff are able to go to her with their questions or concerns, knowing that they will be addressed. She instills pride, motivates people and propels staff forward in their desired education.

Exemplary EducatorDawn Votava, RN, BSN | Assistant Nurse Manager, Pediatric ICUDawn demonstrates a passion for educating patients and other nurses. Her involvement in the rollout and continued optimization of EMR has been paramount for her department’s success. She has put in countless hours and energy to ensure that nurses have what they need to do their jobs.

Evidence-Based Quality ChampionTerri Oldfield, RN, BSN | Assistant Nurse Manager, Pediatric ICUTerri is a leader and innovator of change. She demonstrates superior commitment to excellent quality care and leads by example, holding herself accountable for utilizing best practices. She is engaged with staff and solicits involvement in quality improvement projects.

Collaborative PractitionerLaurie Webster, RN | Staff Nurse, Pediatric ORLaurie is a leader who cares about staff and can balance both physician and staff concerns. She is a “hands-on” leader and not just a “do as I say” leader.

Exemplary ProfessionalCathy Andersen, RN, C-NPT | Pediatric/Neonatal Transport CoordinatorCathy is an incredibly knowledgeable and skilled nurse with true dedication to patients. She has an infectious, positive attitude and a calm, confident demeanor. Cathy embodies everything that a nurse should be every day to patients, families and co–workers.

Caritas NurseSheyla Braddock, RN | Staff Nurse, Pediatric ICUSheila has genuine compassion for everyone, especially her patients. Even with extremely ill children, she is able to bring calmness to the parents. In addition, she precepts newer nurses with patience and kindness, making them feel confident.

Wolfson Children’s Hospital

Laurie Webster, Cathy Andersen, Terri Oldfield, Mollie O’Neill. Not pictured: Sheyla Braddock, Dawn Votava.

Front row: Sherrill White, Robin Ellis. Back row: Sandra Jenkins, Angel Studer, Bonnie Wiley, Kibby Blakely, Lauren Harris

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IntegrationP h y s i c i a n I n t e g r a t i o n

Introducing Balance @ Work SessionsAre you at risk for developing Type II diabetes? Do you have a BMI over 25? Join Healthy Lifestyle Balance @ Work, coming soon to Baptist Jacksonville. In a classroom group setting, Healthy for Life wellness coaches will help you change your lifestyle by learning about healthy eating, physical activity and other behavior changes over the course of 12 30-minute sessions. You will also have access to monthly meetings for a year after you complete the program.

Topics covered include nutrition, getting started with physical activity, overcoming stress, staying motivated and more. For a one-time fee of $35, participants receive a personalized calorie and fat gram budget, weekly food journals, a Calorie King book, program workbook and lifelong tools needed to balance a healthier lifestyle. Classes will be held Tuesdays at 1:30 pm beginning June 11 in Pavilion 4, Classroom 2. To enroll, email Latrice.Kempt@bmcjax.com. Enrollment ends June 7. Payroll deduction is available.

Health CornerVisit this month’s Health Corner at Baptist Jacksonville on Wednesday, June 5, from 11 am to 1 pm in the main lobby. You’ll learn tips on how to stay safe in the sun and all about Healthy for Life’s new challenge, Passport to Wellness. Take a wellness vacation and enter for a chance to win the ultimate prize. As always, remember to GET IN THE KNOW. Check your BMI, blood pressure, weight, body fat percentage and waist measurement. (See the Healthy for Life calendar on the intranet for Health Corner dates at other campuses.)

Need Help Quitting Smoking? Quitting smoking can be one of the hardest things you’ll ever do. Did you know that, on average, a person will try quitting eight times before they succeed? Don’t give up! There are several resources available to you to help you quit. A non-nicotine medication that helps adults quit smoking (which requires a prescription) is available in our pharmacies for a $25 copay for employees and dependents who participate in our health insurance benefit plan. For more information, e-mail HealthyforLife@bmcjax.com.

Healthy for Life

Baptist Health Honored for Wellness ProgramsBaptist Health was recognized in May as a platinum winner in the 2013 Healthiest Companies Awards by the First Coast Worksite Wellness Council. Of 42 companies honored, Baptist was one of six who received the highest platinum-level award. “Healthy for Life has been committed to improving the health of our employees on a daily basis, whether it is through our annual health screenings, monthly health corners, quarterly wellness challenges or personal health coaching,” says Beth Mehaffey, senior vice president, Human Resources. “This award exemplifies our commitment to employee health and wellness. The Healthy for Life team would like to thank all employees and our 100+ wellness champions who volunteer their time to spread the word of wellness to their colleagues and guide the development of our program.”

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Be Prepared for Hurricane Season

Hurricane season begins June 1, and forecasters are saying it will be another active one.

Every Baptist employee should be on one of the following hurricane teams. If you have not yet joined a team, please check with your manager.

Planned Emergency Response Team (PERT)• First team to be activated

• Works prior to the storm

Team A• Called if there is not enough staff on PERT

• Works prior to and/or during the storm (depending on the facility)

Team B• Works after the storm (depending on

the facility)

To enable a rapid response to large-scale emergencies, Baptist Health utilizes the Everbridge Aware notication system to send mass alerts via mobile and landline phones, e-mail and text messaging to quickly reach critical staff.

When a Storm is Headed Our Way

Contact Baptist Health’s Employee Emergency Information Hotline for instructions.

904.202.RAIN (7246)

Press 1 Baptist Jacksonville and Wolfson Children’s Hospital Press 2 Baptist Beaches Press 3 Baptist Nassau Press 4 Baptist South Press 5 Baptist Home

Health CarePress 6 Baptist Clay

You can also visit the employee intranet to access hurricane information.

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IntegrationP h y s i c i a n I n t e g r a t i o n

Staffing the First Aid Stations As they have done in the past, Baptist Beaches caregivers again staffed the Medical Services station at the

tournament, which included approximately 85 physicians, nurses, paramedics, EMTs, physician assistants and first responders.

The First Aid Committee contributed more than 1,550 volunteer hours and experienced a very busy week. Besides distributing acetaminophen, ibuprofen, sunscreen, water and bandages, they also cared for several seriously ill or injured persons. A total of 116 patients were seen at the base station, and eight were transported to Baptist Beaches during the week. There were 34 cases of heat exhaustion, several cardiac and respiratory cases, lacerations that required suturing, trips and falls that resulted in sprains or fractures, and five spectator injuries due to golf ball hits.

Baptist physicians and employees who served as chairmen of the First Aid Committee included: Jeff Smowton, MD; Janice Kiernan, RN; Nicole Blackwelder, PharmD; Keith Schissler, PharmD; and Baptist Beaches Hospital President Joe Mitrick.

Health Promotion at Stadium Village In addition to those working at the medical station, more than 100 Baptist Health employees volunteered in several other areas, including a Baptist-sponsored booth at the Stadium Village throughout the week and during Wolfson

Children’s Hospital Day on May 9. Baptist employees also purchased 217 tickets to THE PLAYERS Championship through the Baptist employee ticket program. This resulted in $5,425 of the proceeds being donated back to Wolfson Children’s Hospital as a contribution from our employees.

THE PLAYERS Championship!Thank You for Supporting

We extend a huge thanks to everyone who supported The PLAYERS Championship on behalf of Baptist Health.

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Baptist Medical Center Jacksonville welcomes the newest member of its Board of Directors, Rev. Kyle Reese, D.Min., senior pastor at Hendricks Avenue Baptist Church. Dr. Reese has lived in Jacksonville since 2006 and is very active in our community. He was a member of the Leadership Jacksonville Class of 2008 and the Leadership Florida Class of 2010. Reese is chair-elect of the OneJax Institute of UNF, is vice president of the Rotary Club of San Marco, and serves on The Florida Times-Union Editorial Board.

“We are very pleased to have Dr. Reese serving on the Baptist Medical Center Jacksonville Board of Directors,” said Hospital President Michael A. Mayo,

FACHE. “His leadership and love of our community will make him a valuable member of our board.”

Mark Hopkins Retires

Congratulations and best wishes to Mark Hopkins, senior consultant, Leadership Development, who retires on June 5 after more than nine years of dedicated service to Baptist Health.

Mark has enjoyed a long and satisfying career working in government, business and non-profits as an educator, leader, consultant and therapist. He says, “One constant has been the joy of nurturing personal and professional growth. No place has provided me more opportunity to thrive or meant more to my spirit than Baptist Health. I’m filled with gratitude and wish everyone at Baptist Health the best.”

BENEFITSUpdated Retirement Information on the Intranet Updated VALIC Fee Disclosure Notices, for both the 403b Matched Savings Plan and the Pavilion 401k Plan, are now available on the Employee Intranet under Legal Notices. This information has also been emailed to all active employees. If you have questions about these notices, please call your VALIC financial advisor at 202.2812.

New Board Member for Baptist Jacksonville

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Congratulations to the following nurses from the Clinical Effectiveness/Performance Improvement (PI) Department who recently achieved their Green Belt certifications:

“Going through the OPI Green Belt Certification Program enhanced my knowledge of the OPI tools that bring to light the areas within the health system that need improvement,” says Sandra Burden, RN, MSN, a Clinical Effectiveness Nurse. “It helps to identify the root cause through statistical analysis, multi-voting and other OPI tools. It also brings unity to team members toward a common goal and helps to track whether or not your changes were effective.”

Sandra Burden, RN, MSN, Clinical Effectiveness NurseSandra is working with a multidisciplinary team from several departments to improve lab turnaround times for Code Stroke patients in the Emergency Department. The target goal from patient arrival to lab results verification is 45 minutes.

Patricia Woods, RN, BSN, OCN, Clinical Effectiveness NursePatti’s team is working to develop, test and place in production a comprehensive chemotherapy PowerPlan in the EMR system.

Cindy Crawford, RN, BSN, Clinical Effectiveness Nurse Cindy’s team is working on improving compliance with the Surgical Care Improvement Project (SCIP) indicators. SCIP is an evidence-based National Quality (Core) Measure required by CMS and the Joint Commission.

Kim Crady, RN, BSN, Clinical Effectiveness Nurse, andElizabeth Gilmore, RN, BSN, Clinical Effectiveness NurseKim and Elizabeth are both working with teams to improve clinical staff’s initiation of orders toward National Health Quality Measures (NHQM) in the EMR. NHQM orders are evidence-based order sets for a variety of common hospital admissions.

Front row: Kim Crady, Sandra Burden and Patricia Woods. Back row: Elizabeth Gilmore and Cindy Crawford.

Nurses AchieveGreen Belt Certification

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“Everyone is a Risk Manager” is this year’s theme for the American Society for Healthcare Risk Management Week, to be observed June 17-21. Every member of the healthcare team has a vital role in guarding the safety of our patients. Cory Meyers, RN, MN, CPHRM, vice president, Risk, Patient Safety and Privacy, and Patient Safety Officer, together with the Risk Management team, collaborate with all

departments throughout the health system to enhance patient safety, eliminate preventable harm, decrease risk, reduce financial loss, promote compliance with the National Patient Safety Goals and establish a fair and just culture at Baptist Health. Please contact the appropriate member of our Risk Management team for your area if you need assistance.

Risk Manager Areas of Responsibility

National Healthcare Risk Management Week Green Belt Certification

Cory Meyers, RN, MN, CPHRM

Phone: 202.5644

Wydell Stefanini, RN, BSN, CPHRM

Phone: 202.2972

Pam Bullard, RN, BSN, LHCRM

Phone: 202.1268

Pam Hayes, LHCRM

Phone: 202.5641

Amie Burglechner, RN, BSN, LHCRM

Phone: 202.5639

Shannon McCormick, RN, BSN, LHCRM

Phone: 271.6498

Debbie DiLibero, RN, BSN, LHCRM

Phone: 627.2979

Vice President, Risk, Patient Safety and Privacy, Patient Safety Officer

Baptist Jacksonville: Adult Tower (Excluding Tower 4), Weaver Tower (Adult), Main Building, Main OR, AgeWell, ASU, BEI, Behavioral Health, Blood Bank, Dialysis, Endoscopy, JOI (OR), Home Health, Imaging Services, Laboratory, Outpatient Services, Pharmacy (Inpatient), Radiation Therapy

Baptist Jacksonville: All departments located in Heart Hospital, Adult Emergency Department, Cardio Outpatient, Cardiovascular OR, Day Stay, Infusion Clinic, Inpatient Rehab, Outpatient Rehab, Life Flight, Tower 4A and 4B, Pulmonary Department Main 4, Sleep Center, Respiratory Therapy

Baptist Physician Practices: Baptist Primary Care, Baptist Heart Specialists, Baptist ENT Specialists, Lyerly Neurosurgery, Baptist Neurology, JOI, Retail Pharmacy

Wolfson Children’s Hospital, Baptist Jacksonville Labor & Delivery, Maternal Newborn

Baptist South, Baptist Wolfson Children’s Emergency Center at Baptist Clay

Baptist Beaches, Baptist Nassau

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Welcome New Physicians Baptist Primary Care is pleased to announce the addition of two new physicians to its network of primary care providers.

Alison Hitz-Vukich, MDDr. Hitz-Vukich, who is board-certified in family medicine, is practicing at Baptist Primary Care Yellow Bluff. She earned her medical degree from Morehouse

School of Medicine in Atlanta and completed her residency in family medicine at Mayo Clinic in Jacksonville. She has practiced in Jacksonville for the last decade, most recently at Towne Center Family Medicine. Dr. Hitz-Vukich is married with three boys and is active with her family in scouting, church and team sports. To make an appointment with Dr. Hitz-Vukich, call 757.8308.

Sofija Rak, MDDr. Rak, who is board-certified in family medicine, is practicing at Baptist Primary Care Mandarin South. She earned her medical degree from St. George’s University

in Grenada, West Indies, and completed her residency in family medicine at Georgia Health Sciences University in Augusta. Dr. Rak received a Bachelor of Science degree in Biology from the University of North Florida and is happy to return to her hometown of Jacksonville to practice medicine. To make an appointment with Dr. Rak, call 292.9033.

New Location for Baptist Primary Care Arlington

Baptist Primary Care Arlington is pleased to announce that they have moved to a new location in the Publix Shopping Center at the corner of Merrill Road and Townsend Blvd.

Fara Nadal, MD, Richard Valenzuela, MD and Nurse Practitioner Dana Preston are honored to have been a part of the Arlington community for a combined 39 years and look forward to serving patients in this brand new facility. Their phone number remains the same. To make an appointment, call 744.5244.

Baptist Heart Specialists Now at Baptist Clay The medical office building on the new Baptist Clay Medical Campus welcomed its first physician practice with the opening of Baptist Heart Specialists on May 6. Practicing at this new location are cardiologists Praveen Kanaparti, MD, David Stroh, DO, and Simone Nader, MD. This is the 10th office for Baptist Heart Specialists, a team of 28 board-certified cardiologists specializing in preventing, diagnosing and treating cardiovascular disease. Baptist Heart Specialists’ new office is located at 1747 Baptist Clay Drive, Suite 320. The office manager is Julie Johnson. For an appointment, call 224.5185.

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Distinguished Caregivers Jessica Forshee, RN Tower 6B, Telemetry, Medical /Surgical Unit

Jessica was commended by another Baptist employee who was admitted through the Emergency Department and did not have the

chance to give her engagement ring to a family member or her fiancé before going into surgery. Jessica made sure that the ring was in a safe place and also kept her family members comfortable and up to speed on her progress while she was in the OR. On the employee’s final day in the hospital, Jessica made sure all of her prescriptions were taken care of and paid for. The patient said, “Jessica truly made a difference in the level of care I received.” Jessica is pictured on the left with Nurse Manager Jo Thompson.

Katie Scanlon, Heart Hospital 4S, Cardiovascular ICU Katie was commended by a patient who says her care from Katie earlier this year was exemplary and changed the way

she feels about Baptist. “Because of Katie, the level of care I received was amazing. She truly went above and beyond to make sure all of my medical needs were met. Throughout my stay, I never doubted that I was receiving the best care the hospital has to offer.” Katie is pictured on the left with Nurse Manager Anna Lamb.

Neuro ICU Throws Prom Party for TeenThe staff of the Neuro ICU recently organized a surprise prom party for Kyle Mathews, a young patient who missed his high school prom due to an accident. Kyle and several of his friends donned their prom attire to enjoy the party on the unit.

Kyle’s mother, Amy Matthews said, “When it was decided that Kyle could not attend his senior prom because he would still be in the hospital, these wonderful people took it upon themselves to throw him a prom party. Yes, we had the guests, decorations, punch fountain, music, a fabulous view and, of course, watchful eyes. This was such a blessing to us! Words certainly cannot express our gratitude for such a gift. As if their extraordinary care was not enough, this memory and selfless act was over the top. We will forever be grateful to those who took the time not only to be caregivers but to truly care.”

Staff who helped organize the party were: Jennifer Dorsett, Edwin Guler, Lindsay Moore, Latonya Purifoy and Tami Williams. Staff who took care of Kyle on the unit included: Valerie Chatman, Rebecca Htoi, Ghernny Lealde, Liberty Olfindo, William Phillips, Kalvina Simmons and Alex Tecson.

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Grand Opening for the New Baptist Clay On May 1, the Baptist Clay Medical Campus opened its doors to serve our community. Several exciting events preceded the opening, including a series of open houses when employees, volunteers, physicians and community members enjoyed a sneak peek of the full-service 24/7 Emergency Center for adults and children and the state-of-the-art imaging center that includes MRI, CT, X-ray, Ultrasound, Mammography and Bone Density. In addition, a dedication and ribbon-cutting ceremony was held on April 30. More than 500 patients were treated at the Emergency Center during the first two weeks it was open.

On May 6, Baptist Heart Specialists became the first physician office to open on the Clay Medical Campus. (See related article on page 18.) More physician offices will be opening in the coming months, including Baptist Primary Care, Borland–Groover Clinic and Orange Park Pediatrics.

In the fall, the Wolfson Children’s Specialty Center will open to provide multi-specialty pediatric care in collaboration with its partners Nemours Children’s Clinic, Jacksonville, and the University of Florida College of Medicine Jacksonville. A significant part of the new Wolfson Children’s Specialty Center will include Wolfson Children’s Rehabilitation Services Orange Park, which has operated in Clay County for more than 10 years. Learn more about these new services in upcoming issues of CareConnection.

Employees enjoyed a sneak peek and tours of the new 24/7 Emergency Center for children and adults at an Open House on April 29.

A Clay County resident gets his palm scanned at the Baptist/ Wolfson Children’s Emergency Center Open House.

Now, regardless of which Baptist hospital he may go to, his medical record and informa-tion can be pulled up just by an electronic read of his palm.

A dedication and ribbon-cutting ceremony was held the evening before the Baptist Clay Medical Campus opened.

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Distinguished Caregiver Lisa Munoz, RN, Medical/Surgical Unit

Lisa Munoz has been recognized countless times for her patience and communication skills. A family member stated, “Lisa made my

mother’s stay very comfortable. She was always prompt and courteous when we needed her, and was so compassionate and understanding.” Lisa’s peers also compliment her. One of them stated, “I brought a patient to Med/Surg recently, and while up on the floor, Lisa helped me transfer the patient over to the bed. This was not a patient assigned to her, but she saw that I needed help and went out of her way.”

Fernandina Beach Shrimp Festival Congratulations to the Baptist Nassau team for building the float that brought home the First Place Overall Trophy in the 2013 Shrimp Festival Pirate Parade in early May.

Thanks to everyone who walked with the Nassau team and who helped on nights and weekends to build the float. “I would especially

like to thank the ladies in the OR, who worked extra hard designing and planning, as well as the men in Plant Facilities,” says Teresa Cruz, employee communications and community relations coordinator.

Many Nassau employees also helped staff the Comfort Tent during the Shrimp Festival and their help was appreciated, as well. Pictured at the Comfort Tent are Melanie McBee, Linda Chaplin and Sally Hall.

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Distinguished Caregiver Vaughn Winfree, MRI Technologist, Imaging

Vaughn was selected because of the compassionate and knowledgeable care that he provides on a daily basis. Baptist South receives many compliments from patients who say

that Vaughn looks out for their best interests by providing them with detailed explanations of what they can expect during their tests. They also say his listening and communication skills are exceptional. MRIs can be an uncomfortable and sometimes frightening experience, but Vaughn is known to take the time to calm patients and ease their fears.

Farewell, Brad Law On May 9, a farewell reception was held in honor of Brad Law, assistant administrator at Baptist South.

Brad (pictured in the center) has a lifelong passion for the YoungLife organization and has accepted a position as camp manager for their camp in the great outdoors of Northern California. Brad has been an integral part of South’s leadership team during a five-year period of substantial growth and success. The Baptist South family offers our kind thoughts and prayers to Brad and his family as they embark on this adventure.

June 1-30Wolfie Plush Toys at WalgreensPurchase a Wolfie plush toy at any one of 75 Walgreens locations in Northeast Florida and Southeast Georgia for $10 to benefit Wolfson Children’s Hospital

August 24Speaking of Women’s HealthSee back cover for details C

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November 16State of Geriatric Care Clinical UpdateUNF University CenterRSVP@bmcjax.com

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Distinguished Caregivers Joel Barrington, Associate Care Provider II Pediatrics

Joel was commended by staff on his unit for how he handled a difficult situation with an autistic child and his mother. The mother was verbally out

of control, yelling and screaming, and the child was kicking and flailing. Joel picked up the child, removed him from the room and walked with him in a back hallway for a half-hour until the child settled down. Everyone was very impressed with how he handled the situation. Joel is pictured here with Nurse Manager Sharon Simmons.

Karen Frame, Child Life Specialist Family Support Services

Karen was called to assist with IV placement for a child who has frequent blood draws and had previously become unmanageable because he was so frightened. When she arrived for the appointment, Karen brought cars with her

and immediately began to bond with the patient. A plan was developed for distracting him during the blood draws and everything went smoothly. Afterward, Karen gave the mother her card and offered to assist with future blood draws at the hospital. The mother was delighted because she felt her son would remember Karen and not be so frightened. Karen is pictured in the center with Child Life Coordinator Pat Kirkland and Hospital President Michael D. Aubin.

Athletic Trainer AwardCongratulations to Bob Sefcik, ATC, who was recognized in April as the 2012 Professional Outreach Athletic Trainer of the Year by the Athletic Trainers Association of Florida. An employee of Wolfson Children’s Hospital, Bob has been executive director of the Jacksonville Sports Medicine Program since 2006. Under his direction, this program has become the leading advocate for sports injury prevention in Northeast Florida. Bob (left) is pictured here with his daughter Frankie and Jim Thornton, president of the National Athletic Trainers Association.

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Clay Event Brings Out Families, Despite WeatherOn May 4, representatives from THE PLAYERS Center for Child Health, Safe Kids Northeast Florida, Kids Kare, Wolfson Children’s Rehab, the Wolfson inpatient pharmacy, Nemours BrightStart!, and Wolfie, along with other employees and community partners, welcomed Clay County families to the new Baptist Clay Medical Campus with a Summer Health and Safety Fair. Despite the inclement weather, a number of families came to our new facility to take advantage of free child helmet fittings, booster seat checks, giveaways, games, healthy snacks and childhood injury prevention information. Thank you to everyone who represented Baptist Health and Wolfson Children’s at this event.

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Goods advertised are sold by individual employees. Baptist Health claims no knowledge of goods advertised, offering no warranties or guarantees.

Classifieds Digital CareConnection

In order to help preserve our environment, Care Connection is an online publication. More

issues can be found on the employee intranet by clicking on the Life at Baptist.

AUTOMOTIVE2000 BK Kia Sportage, 4 cyl. 2 dr. mileage – 168,000. Scratches & dents. A few more things wrong with it. Call for more info. $800 OBO, 914.573.9952

2005 Jeep Wrangler, 72K miles, mid-night blue w/brand new black soft top, new black bikini top for the hot summer months, 6 spd, 6 cyl., 4WD, asking $14,000 OBO. Contact Ashlee at 904.343.4016

FURNITURE Twin bedroom set: headboard w/rails, 6-drawer dresser & night stand that has one drawer. Off white & brown. Email RandiRedding@yahoo.com

Antique oak DR sideboard buf-fet with 2 doors & 2 drawers plus silverware drawer. From approx 1940. Solid construction. $400; will send pictures. Contact Beth at 616.0220

MISCELLANEOUSVarious scrub tops, bottoms and jackets, sizes medium, large and extra large. Some seasonal. $5 per piece. Good selection to choose from. Cell 904.655.5964

Bowflex Treadclimber. New, requires no electricity. $700 OBO. Call 904.412.6039

DANSKOS medical clogs for sale. Barely worn. Great for lots of folks but my feet aren’t happy in them. Paid $120+, sell for $50 OBO. Ladies size 10. 904.377.2494

PETS6 year old female Pug free to a good home. Cayenne is a sweet little dog who loves to cuddle. Neutered & shots are up to date. She comes with bed, harness, leash & bowls. Contact 744.7443 for photos or more info.

HOME FOR SALE St. Nicholas; 6 min from Baptist Jacksonville. 3/2 or 2/2 with study. 1,248 SF w/252 SF glassed sunroom. Walk-ing distance to Bishop Kenny. $134K. Stable, treed nbrhd. 399.0637

FOR RENT3BR/1BA home in Englewood area (4 miles from Baptist Jacksonville) W/D hook-ups, large den w/fireplace, Central heat & air, fenced backyard. $800/month. To view, Google 3621 Mimosa Dr., Jacksonville. Call 813.6222

Lg. 3 BR/2 1/2 BA townhouse in Arlington. Upgraded throughout, sgl car garage, tile, hardwood, carpet. W/D incl. $1,175 mo. plus dep, Avail. 6/1/13. Contact Steve aft. 6 pm: 599.3088

WANTEDBaptist Beaches Clothing Closet is in need of clothing donations for adult female & male patients, all sizes appreciated. Male pants needed badly. David 627.2999

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