www.othealthteam.co.uk

CARE HOMES

A single source solution for all your

organisation’s needs

HealthTeam is a specialist division of the OfficeTeam Group, the UK’s leading independent business services company. With a long industry heritage, we have over 12,000 customers nationwide and a turnover of £140m.

YOUR IDEAL BUSINESS PARTNER

Lighthouse Healthcare‘‘We saved 31% in our first year of contract with OfficeTeam, this equated to £10k.

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WE ARE COMMITTED TO

Ensuring less time and administrative burden is placed on your staff

Providing a tailored, flexible, next day delivery service to a highly specific location as directed by you.

Helping to reduce order frequency and move towards more consolidated orders

Delivering all your supplies at the same time to cut down staff handling time and make it easier to distribute your supplies to the people who need them

Helping you understand your spending patterns and provide a single, simplified procurement system (or integrate with yours)

Providing intelligent management information, so you can budget accurately and make informed decisions

Proactively making recommendations to increase purchasing control and limit unnecessary spend

Configuring your on-line ordering portal to include visibility restrictions and authorisation limits

Providing an unrivalled range of non-medical products and services, which can be delivered next day, free of charge

Meeting your requirements for reliability, confidentiality and the highest possible service standards

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Care sectorOur care home experts have first-hand experience meeting the needs and challenges faced by today’s social care providers. As budgets continue to be cut, it’s vital care providers work with suppliers they can count on to deliver value for money, reliable services and quality products.

Our extensive range of services, and established sector expertise and knowledge, makes us the perfect partner. Through our innovative solutions, our care-specific team will continually identify, and evidence, significant cost saving opportunities and bring added value to your non-clinical product supply chain.

Building upon a 100 year pedigree, we’ve worked with a range of public and private care organisations to deliver cost savings that can be redirected into essential services.

BE IN GOOD HANDS

EXPERT PRODUCT SOURCING

Giving you greater choice, we supply more than 35,000 stocked products across our range, saving you the hassle of dealing with multiple suppliers.

If we don’t stock the product you need, our dedicated group of procurement specialists are on hand to help and source any product you require.

OFFICESUPPLIES

OFFICEFURNITURE

PRINT &DIGITAL

WORKWEAR

WORKPLACE SOLUTIONS

TAILMANAGEMENT

DATAARCHIVE

DISPOSABLEAPRONS

MANAGED PRINT SOLUTIONS

FIRST AID & SIGNAGE

SAFETY &SECURITY OFFICE

STATIONERY

PREMISES & MAINTENANCE

CATERING

GLOVES

HEARING AIDS

FOOTWEAR

UNIFORMS

CLEANING &HYGIENE

CLEANINGMACHINES

WASTE MANAGEMENT

CROCKERY &CUTLERY

CLEANSING WIPES

LIGHTING

Within the healthcare industry there are many innovative, specialist products that are cost effective and can increase efficiencies within your organisation. Here is just a selection of the specialist products available. For more information on these products, and other specialist items, please contact a member of our healthcare team.

INDUSTRIAL CLEANING MACHINESWe offer specialist product support for industrial cleaning machines and have access to many manufacturers within the cleaning industry. Plus, if you’d like to lease the machines instead, this option is available too.

TENA U-TESTThis test is easy and comfortable to use, it’s in-pad detection of urinary tract infections are for individuals with symptoms of incontinence. Results are available within 15 minutes and are valid for up to 24 hours.

DISPOSABLE GLOVESThe new and innovative design of disposable gloves, which are dispensed one at a time, has vast benefits over the traditional glove boxes, including infection control and reduced wastage. Only the cuff of the glove is dispensed which prevents the user touching the gloves within the box, or the box itself; this helps to minimise cross-contamination.

SPECIALIST PRODUCTS

89% of nurses found that TENA U-test increases

resident comfort

100% of nurses experienced an

improved working environment with

TENA U-test

*Based on quantitative product test in Sweden and

the Netherlands. 2011; Sponsor:

SCA

SUPER ABSORBENT POWDER Absorbent powder products help to prevent spillages and leaks by transforming liquids, and bodily fluids, into a dry, semi-solid gel that enables safer transfer of clinical waste. The powder can be used in a range of products including bed pans, urine bottles and vomit bowls and can be easily disposed of by simply flushing down a toilet. The benefits of using single-use, super absorbent powder include infection control, convenience and increased productivity from carers, reduced running costs and less damage to the environment.

INNOVATIVE CLEANING SOLUTIONSThere are innovative cleaning products available today that are not only cost-effective, easy and safe to use and practical to store, they’re also environmentally friendly. Water soluble cleaning sachets provide an innovative method of cleaning as they can be added to a specified volume of water to make up a cleaning solution that is exactly the right dilution. This eliminates the costly problem of cleaning staff commonly making up a stronger solution than needed and, because the sachets are compact and light, they reduce storage space and transportation costs and avoid harmful spillage problems.

WALL-MOUNTABLE DISPENSERS

DISPENSE ONE AT A

TIME

Delivery (if required)

SAME DAY

Delivery for all orders received by 6pm

NEXT DAY

Full time trackingon all orders

TRACK

Accurate ETAs

ON TIME

EXPECT MORE FROM YOUR DELIVERY SERVICE

Expect more from your delivery service

Our own fleet of 200 low emission, green fuel vans are managed in-house with employed, uniformed, local drivers - delivering what you want, when you need it. Operating from three Regional Distribution Centres and 20 local stocking points, we provide a superior level of customer service and fast delivery, no matter where you are located.

Your delivery, your way

Customers are at the heart of our business and we aim for complete satisfaction. Our drivers have an extensive understanding of our customer requirements and whether you require timed or scheduled deliveries, or other bespoke requests, we can provide a flexible delivery to suit you.

Orders picked every day

6089

Million deliveries made every year

3

Picking accuracy

99%

Order fulfilment rate

99%

*Based on OfficeTeam Group Statistics: 12 months year to date as of April 2015

NATIONAL DELIVERY. LOCAL SERVICE

Our skills and experience are rooted in our logistics and warehousing capabilities. Utilising our national network, state of the art inventory management systems and specialist procurement expertise, we can manage your supplies and distribute them quickly and effectively across multi-site businesses.

REGIONAL DISTRIBUTION CENTRE AND SALES OFFICE

LOCAL DISTRIBUTION CENTRE WITH SALES OFFICE

SALES OFFICE

Ashford

Birmingham

Bristol

Cornwall

Bury St Edmunds

Croydon

Leeds

Liverpool

Manchester

Milton Keynes

Hertford

Newcastle

PooleDevon

Telford

Chertsey

Dublin

Edinburgh

Sutton Coldfield

Glasgow

Belfast

London

Southampton

We have local branches all over the UK, providing customers with a fast, responsive delivery service, no matter where you are located.

‘‘Office Manager, M & M Pharmacies

By moving to OfficeTeam, M & M has not only gained great financial savings but also has a supplier they can trust and know the requirements of their Company. M & M has saved 10% across the board, and are impressed with the excellent customer service and competitive pricing they receive on a daily basis.

RegionalDelivery Centres

LocalDelivery Centres

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Lighthouse Healthcare

Lighthouse Healthcare supports adults with complex needs including those with a learning disability, mental health conditions or those with autistic spectrum condition/Asperger’s Syndrome. They provide rehabilitation, treatment and support in a range of specialist hospital and care home settings in England & Wales and can offer a range of services from low secure hospital care and locked rehabilitation, through to longer-term nursing care and residential mental health treatment therapies. Their mental health care services focus on providing support for individuals through the core elements of person-centred planning, recovery and positive risk taking.

The Challenge

Lighthouse continued to use different suppliers and suffered ever increasing prices particularly on paper and toners. Lighthouse had no previous fixed price list with its suppliers making it difficult to obtain the best prices and giving poor visibility on their overall spend. Deliveries proved to be inefficient as they were often sent by couriers rather than in-house teams. As a result, Lighthouse wanted to consolidate to one supplier that could not only cater to all their business supplies needs, but provide a consistent, streamlined approach across its offering.

The Solution

OfficeTeam was able to provide all the products Lighthouse requested and secured good cost reductions over a fixed period of time. All of their business supplies are consolidated into one order and one invoice, with a clear breakdown of costs each month. This provided consistency and increased productivity to their business, giving them more time to focus on other areas of their business.

OfficeTeam implemented a dedicated Account Management team who enabled a smooth transition between themselves and the incumbent suppliers. In-depth face-to-face training provided an explanation on how to use the online ordering system and budget control, as well as the returns procedure and relevant helpdesk contacts. The transfer between the previous suppliers was handled exceptionally well and OfficeTeam was always available to deal with any queries quickly and efficiently. The contract continues to meet all the needs Lighthouse has requested to date.

“We saved 31% in our first year of contract with OfficeTeam, this equated to £10k.”

OfficeTeam worked with Lighthouse to establish a core product list during the first six months of the contract. They benefitted from a significant improvement in service levels by having OfficeTeam as their only supplier with a dedicated account manager to cater to all their needs.

DEDICATED ACCOUNT MANAGEMENT

A dedicated member of our care-specific account management team will support your day-to-day requirements, building long-term relationships at all levels and locations.

Committed to reducing costsEach of our account managers has a wealth of experience in the marketplace, as well as in-depth knowledge of our products and services. They will work with you to analyse your expenditure and procurement patterns, identifying potential cost saving opportunities. This will continue throughout your relationship with us, with regular account review meetings.

At HealthTeam, we proactively seek and recommend new products to improve your business or reduce your costs.

EXPECT MORE

OUR OBJECTIVES ARE SIMPLE BUT EFFECTIVE:

Cut your total cost of purchasing by making core list and multi-category savings

Cut consumption by restricting the products your employees can order, conducting regular reviews of your spending patterns and recommending alternative products where appropriate

Give you greater control with one consolidated monthly invoice and insightful management information

CASE STUDY

In over 40 years of business I have never experienced such a high standard of customer service - OfficeTeam is exceptional! Our Account Manager is always on hand to help with any questions we may have and all queries are resolved efficiently and effectively.

OfficeTeam had implemented changes promptly to any requests made by the head office for example, removing one of our closed units from the system, setting new staff up on the system when staff join the company.

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Executive Assistant, Julia’s House

Lighthouse Healthcare

www.othealthteam.co.uk

Head OfficeUnit 4, 500 Purley Way

CroydonSurrey CR0 4NZ

T. 020 8774 3415

PROFESSIONALDEDICATED

EXPERT

POSITIVE

PASSIONATE

RELIABLE

A range of expert services,one simple solution

HEALTHTEAM