CAPITAL TRAINING SERVICES 2019

www.capitaltraining.us

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Professional Development Training Workshops

YOUR TRAINING PROGRAM

Organizational Development / Change Management

Emotional Intelligence / Communication Skills

Executive Onboarding / Leadership Development

Stress Management

Team Building

Negotiation Skills

Creating a Coaching Culture

Conflict Management

Business Ethics

General Professional Development

Special Training Programs / Retreats (6)

Individual & Small Group Executive Coaching

Professional and Personal Assessments

Instructional Design

Online Training and Workflow Management

YOUR TRAINING PROGRAM

This catalog includes core training programs written by our trainers and Coaches. The training program we work with you to design will be as specific and unique as your organization. Indeed, your training or program may be a combination of communication skills with a twist of change management, or conflict resolution with a side of emotional intelligence. It’s all focused on your goals and objectives! And don’t forget the flip side: Want your programs online? We can do that! We can manage your webinars, create your online training using Adobe Articulate, including 3D and virtual reality. Do you need to track your training? Capital Training can help with LMS (Learning Management System) installation, implementation and training. At Capital Training, “It’s what we do!”

Executive Onboarding / Leadership Development

1. The 90 Day Transition Transitioning of any kind is challenging, mainly when you take on a new Leadership role, whether in a new organization or one you’ve been part of for some time. Are you clear about what being in charge involves? Do you have the core skills needed to excel; to set and manage the expectations of your supervisor, your staff; to lead a high performing team? In this workshop, we’ll begin building the fundamental skills needed to navigate the transition successfully. You will have an opportunity to develop your 30-day transition plan while practicing some of what you’ll learn in a supportive environment through practical hands-on exercises. MJ

2. The Maturity Factor The ability to upgrade your maturity is the key to learning and growth. The long-term effectiveness of leadership and organizations entirely depends on the maturity of the leaders. An organizations’ ability to compete, grow, and maintain their market leadership is almost certainly a function of the emotional and psychological maturity of its leadership. This workshop teaches the advanced techniques and approaches for assessing, upgrading, and improving each participant’s level of maturity. LL

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3. Stuck in the Middle: Managing Up Down and Across Proactively managing your relationships is a skill that is core to your job, if you want to do it well. If you’re leading projects, programs, and staff, you are probably often feeling the pressure – of being squeezed in the middle. In this workshop, you will learn what it is to manage your boss as well as your staff, peers, and stakeholders, and why, this could be one of the most beneficial jobs of influencing you’ll ever take on. We’ll give you strategies for interacting from the middle more effectively so that you’re equipped to do your job successfully while supporting others in doing theirs. In the end, you’ll build relationships that are positive, productive, and gratifying. MJ

4. Architecture of Success This workshop focuses on the essential elements to achieve continuing success. Its core is dissolving barriers and creating breakthrough results. We will identify the necessary steps and processes required for succeeding. Participants will learn to create their success architecture “designed vs. accidental.” Excellence and success will be redefined to support the participants’ blueprints for their futures. Participants will also be coached to work beyond their current known limits. LL

5. Coaching Through Change Change management focuses on people, or does it? 80% of change management ventures fail, and a significant number of the failures are attributed to the mismanagement of the people being required to change. Wherever you are in the change process, this workshop will help your people manage through the change. We will explore the art of coaching through a transition to aid you in creating a path that improves alignment throughout the organization, enhances teamwork, increases productivity and encourages your team to live its mission and values every day intentionally. MJ

6. Leadership Development through Community Engagement What if the public, private and nonprofit sectors worked together on leadership development? How amazing it could be to offer rising stars a leadership development opportunity, while also helping a nonprofit with a similar mission! We call it leadership development through community engagement. As government staff looks to promote, they increasingly want to hone their leadership skills. Nonprofits need volunteer leaders to sit on boards, committees, and special events. Learn how the opportunity to serve with a nonprofit can help prospective managers develop skills in the areas of relationship building, people management, and collaboration. BL

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7. Playing Big-Powerful Communication Skills for Women Who Mean Business Based on Tara Mohr’s book “Playing Big” this workshop to communicate effectively,

powerfully and with lasting impact. Recognize and change the behaviors, language, and communication that can dilute your core message. Understand the power of effective and non-effective feedback and create a robust plan for “Playing Big” in your next role or your life. GA

8. Develop your Authentic Leadership In this workshop, you will learn how to be a truly authentic leader. We’ll cover topics such as defining your leadership vision and goals, developing trust, and communicating with purpose. Whether you’re an introvert, extrovert, or somewhere in between, you can lead with authenticity. CF

9. Leadership & Followership Leadership is “the ability to bring out the best in oneself and others.” This highly advanced skill can be taught! Great leaders are distinguished by their abilities to manage their egos, follow when necessary, keep focused on the outcomes, and turn everything to their advantage. Leaders have a rigorous commitment to learning and naturally create inspiration and excitement. LL

10. Supervision and Management Essentials This workshop focuses on building effective management and supervisory skills to help you and your organization succeed; even in challenging economic times. Topics covered: the role of the supervisor, management concepts, and functions, communication, building relationships and managing conflict, leadership styles, leading change, training, managing diversity and performance management. BL

11. Succession Planning You can’t fight or ignore demographic realities: if it hasn’t already started, your organization will soon face the challenge of large numbers of existing knowledge workers. Many leaders in key positions – especially the baby-boom generation born between 1946 and 1964 – are retiring. With the economy slow to rebound in many industries, other leaders are switching industries and leaving critical vacancies. We will give you the tools you need to successfully write your succession planning strategy. Succession Planning-Silver Tsunami--How to create a path for empowering others so you can move up the ranks or retire a respected leader. BL

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Organizational Development / Change Management

12. Create an Organizational Culture That Works

Hit the pause button and allow your team to examine their organizational culture to determine the most significant opportunities to ensure a healthy and rewarding workplace experience for all. What a feeling it is when you are excited to go to work every day! A strong organizational culture starts with building strong relationships, which hold things together when times get tough. We’ll explore factors that make a workplace comfortable and productive and work to replicate those. BL

13. Leadership Development Learning is empowering; investing in yourself and your team to be their best. We start where you are and what would be the BEST next step to unlock you or your teams’ potential. Training is customized to the exact need, is hands-on and experiential. Below are a couple of topics for consideration. Contact me to see how we can ELEVATE your team. CD

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14. The Art of Change Management

Leading change takes an understanding of both strategy and models to change management along with how to inspire and motivate those you lead through change. We will cover how to approach models of change from the people side of creating a desire to embrace change. We’ll cover myths on our ability to change, the change curve is influenced by the learning curve, how to harness the power of your brain and heart to motivate individuals to change, and how you as the leader can make a smoother path for change in your teams and organizations. CM

Emotional Intelligence / Communication Skills

15. Lead with Conversational Intelligence To get to the next level of greatness depends on the quality of our culture, which relies on the quality of our relationships, which depends on the quality of our conversations. Everything happens in conversations!” Judith E. Glaser. Conversations are critical to the way we connect, engage, navigate and transform the world with others. Learn to make each conversation count by creating conversation spaces that inspire trust and tap into the collective intelligence of your teams. If not, we leave valuable contribution off the table and not working to achieve the mission and vision of the organization. Elevate your Conversational Leadership to help guide teams to trust and higher performance. CM

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16. Emotional Intelligence + High Performance:

What distinguishes great leaders from merely good ones? The answer: Emotional Intelligence. Emotional Intelligence is the ability to be aware of our own emotions, to be conscious of the emotions of the people around us, and to manage our emotions effectively in professional and personal relationships, even when those relationships become difficult. According to research, Emotional Intelligence matters twice as much as technical expertise or IQ. Emotional Intelligence accounts for 67% of the abilities necessary for superior performance. And, Emotional Intelligence is the primary determinant of the quality of our relationships, at work and in our personal lives. The great news is that through focused and disciplined practice, we can improve our Emotional Intelligence. Objectives: In this workshop, you will get a greater understanding of the impact of Emotional Intelligence on workplace performance. You will learn specific techniques to improve your Emotional Intelligence, which include: -building self-awareness -developing empathy -effectively managing yourself in relationships. SK

Communication 17. Communicate Effectively

Excellent communication skills are vital to the success of any relationship.This workshop examines the good, bad and ugly of office communique. We’ll discuss how to use your, “Emotional Intelligence” to express yourself in a way which reduces conflict and misunderstanding; and will share tips you can use for face-to-face, phone, email, and text communication. Attendees will gain a strong understanding of what stands in the way of useful expression, and how to improve opportunities for communicative success and work through examples of miscommunication to formulate an approach to communicating ideas, policies, and information thoroughly. BL

18. Conversational Intelligence Conversational Intelligence and how it can improve your relationships at work and in life the quality of our conversations directly affects the quality of our relationships and our ability to connect and co-create with others. Learn how to enhance your conversational intelligence. CD

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19. Active Listening

Listening is a leadership responsibility and often doesn’t appear in our job descriptions. Statistics show that leaders who actively listen can create trustworthy relationships that are transparent and loyal – leading to a more engaged and motivated workforce. In this workshop you will learn the six skills of active listening, why they are essential to your success as a leader, and how to make active listening a part of every conversation. Leaders who embrace the high art of listening are destined to be more successfully compassionate leaders. JO

20. Acknowledgement & Recognition A real expression of appreciation is the most powerful tool for creating lasting loyalty. Wristwatches and plaques are no longer enough forms of recognition for our staff. Stock options and bonuses are also insufficient to create the kind of energy, enthusiasm, and excitement that we need from our employees. This workshop trains participants on how to acknowledge people authentically. LL

21. Communications for High-Performance Teams This workshop focuses on identifying and mastering

key communication elements that empower and

support the success of a High-Performance Team.

Content includes the delineation and practice

of the four aspects of communications that are

essential to create, maintain, and empower a

High-Performance Team. GA or LL

22. Discovery Listening This workshop integrates powerful insights into human behavior with proven technologies. The power of real communication is often unseen. The power potential, if released, can alter our work-lives. Discovery Listening shows how internal dialogues block the flow of energy and power. This workshop is designed to be experientially based to optimize both learning and application of concepts. LL

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23. The Multi-Generational Workplace Today’s multi-generational workplace provides opportunities and challenges. This workshop explores each generation’s unique contributions and how each affects the office environment. Together, we’ll work through the problems of generations and will find methods to create respectful, cohesive teams. Attendees will develop an understanding of what each generation brings to the team and earn how to work in a way that appreciates the differences and uses them to build a productive work environment. BL

Stress Management

24. Strategy for Time and Stress Management: What do you need to say yes to so you can say No? There are many competing demands on our time and energy. When we allow too many items to take our focus these distractions result in a loss of focus on what matters, crunches our time and can cause unneeded stress. Being able to say no allows us to focus on what is essential, manage our time and reduce our stress. Relationships are crucial to success and being able to maintain good relationships while setting boundaries takes skill. CD

Building Effective Teams

25. The Multi-Generational Workplace It the pause button and allow your team to examine their organizational culture to determine the most significant opportunities to ensure a healthy and rewarding work experience for all. What a feeling it is when you are excited to go to work every day! A strong organizational culture starts with building strong relationships, which hold things together when times get tough. We’ll explore factors that make a workplace comfortable and productive and work to replicate those. BL

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26. Team Building Our team-building activities will serve to clarify the team’s vision, values and measures of success. The goal will be to gain a sense of what’s working, and what’s not while exploring opportunities to enhance the work environment and discuss possible challenges to the team’s success. This will provide a foundation on which to build future training that will teach soft skills that are of interest to the Board of Directors, leadership, and employees. MJ

27. Happiness@Work Research shows that happiness brings success to all areas of our lives, and not the other way around. Happy people are more productive, have higher sales, perform better in leadership positions, receive higher performance ratings and higher pay. Happy people also live longer! But what are the things that bring us true happiness? We know from the research that we often pursue things that we think bring us happiness instead of those things that genuinely fill our soul. Learn valuable techniques from the science of happiness that will help you become more successful in your life and your work. SK

Negotiation Skills 28. Essential Negotiation Skills

We spend much of our day negotiating; sometimes with success; sometimes, not so much. However, we know the ability to negotiate well can make a positive and lasting impact on all parties involved. This dynamic workshop focuses on concepts to make negotiating less intimidating and more productive. We’ll discuss the negotiation process and techniques for being efficient and will dive into the importance of reading the situation and responding accordingly. BL

Negotiation Skills 29. Introduction to Coaching and How to Implement a Coaching Culture

Open and mindful communication goes hand in hand with developing a strong company culture. This training provides supervisors, managers, and leaders with step- by-step methods to incorporate a “coach approach” using various methodologies. We will also introduce the practice of authentic leadership by improving alignment throughout the organization; improving teamwork, increasing productivity and encouraging your team to intentionally live its mission and values every day. GA

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30. Empowering & Coaching Many great concepts and ideas filter through organizations only to lose their power and effectiveness. Two current models are those empowering others, and “the manager as coach.” In this workshop, we unravel the confusion and mischief around these ideas and let participants discover the true power and potency of both coaching and empowering others. This workshop also builds the basic skills needed to effectively translate and transfer this information to other managers and staff at the home organization. LL

31. From Conflict to Coach Approach Conflict propels us by forcing us to address the uncomfortable to move forward. It helps us stay relevant and dynamic. Learn how to handle conflict and turn it into an opportunity through tough conversations, conflict resolution, and coaching. GA

Conflict Management 32. Communication & Conflict

Conflict is more than just a disagreement. It is a situation in which one or both parties perceive a threat (whether the threat is real). Conflicts continue to fester when ignored. Because disputes involve perceived threats to our well-being and survival, they stay with us until we face and resolve them. This workshop will focus in on improving your communication and conflict resolution skills. BL

Business Ethics 33. Basic Business Ethics

Businesses, Associations, Agencies and even nonprofits can ill afford the devastation to their reputation and bottom line caused by wrong moves and risky business practices. Recent headlines about ExxonMobil, BP, Volkswagen, and Airbus remind us of the scope of damage that can occur and last for years. Ethical conduct by all employees is essential for a business to succeed and prosper. The primary objective of this program is to create awareness of ethical issues and ensure that you always know the ethical course of action to take on the job. By the time this session is over, you should be able to recognize the importance of business ethics, understand the requirements of the law and our ethics policy, identify ethical problems on the job, and make ethical decisions. BR

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Professional Development 34. You’re on Stage, Now What?

This session will help staff take their public speaking to the next level by understanding how the audience, content, and engagement play into making a lasting impression. There is an excellent value in the ability to speak in front of a crowd. Whether you are making a presentation at a staff meeting or sharing your expertise from the stage, your ability to present is vital in business and life. This workshop is for anyone who wants to do it all better. You will learn how to: Prepare to present by focusing on content, experience, attire, and confidence; Understand your audience to craft a message and delivery style that fits the crowd; Practice audience engagement through questions, activities, and testimonials. Put it all into action with creation, delivery and coaching on a real-time presentation! BL

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36. Excellent Customer Service Excellent customer service is one of the best retention tools in the business world. People tend to come back to places and individuals who make them feel valued. This workshop explores simple ways to make customers feel good about doing business with you. We’ll discuss how highly engaged employees can impact customer service, along with how that impact will result in new clients. Attendees will gain an understanding of how their simple actions can lead to a reputation of good (or bad) customer service and be highly engaged to drive employee morale and create a positive customer experience. BL

37. Mindfulness@Work What is Mindfulness and why is it important? What does the new science of health and happiness have to do with being mindful? What are some things we can do to become more mindful? How does being mindful improve happiness and success in all parts of our personal and professional lives? SK

38. Grammar + Usage + Writing Refresher Essential writing skills are critical to the success of any business, agency, and organization. Knowing how to brainstorm, organize, write and edit a document can impact how clients perceive you and your work. Topics covered include a review of basic grammar, usage errors and corrections, word choice, active vs. passive writing, editing, and email etiquette. KA

39. Does Your Brand Speak You? You’ve heard the need to brand yourself, but do you know how? In this workshop, you will have the ability to integrate and accurately evaluate multiple sources of information, make interpretations that help you to gain awareness and thereby achieve results with creating a personal brand. This interactive and thought-provoking workshop discusses Values – definition of what they are and why it is important to identify and know how your defined values play into your BRAND. (Who am I and What is important to me?) A personal brand is about communicating to the world what you are known for, what you stand for, what you care about and most importantly what you can become. We will discuss the 4 C’s to a brand and the relevance of each and how values tie into the 4C’s. MT

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40. Who Trains the Trainers? Trainer Tips, Tools, & Strategies This session focuses on the philosophy of authentic learning. We’ll discuss strategies for trainers to keep people engaged in their session. This takes sessions from content-rich presentations and turns them into real-life learning environments. The goal is to help the learning objectives stick! We’ll discuss how to generate buy-in from attendees to keep them engaged. This is proven to increase retention, and help learners better apply the teachings to their work. We’ll explore tools to help with engaging the audience, and we’ll talk about controlling the room to ensure the highest level of learning takes place while making all attendees feel heard and acknowledged. BL

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Special Programs / Retreats

1. Half/Day Retreats (Becky Lunders or Melna Jones) Capital Training will facilitate a team-building or strategic planning retreat for county departments of office groups. Our team-building activities will serve to clarify the department’s vision, values and measures of success. The goal will be to gain a sense of what’s working, and what’s not while exploring opportunities to enhance the work environment and discuss possible challenges to the department’s success.

2. Quick Start for VIP’s (Melna Jones) Need to move forward quickly with an accelerated solid plan, addressing the essential management skills, knowledge and tools needed to be a successful leader? – Our Customized Quick-Start VIP Program is what you need. This program consists of a full-day building session, where a customized plan, specifically designed for your needs, is mapped out. A project that empowers you to carry out actions that will ultimately lead to your success – and we do it together. To ensure the successful implementation of your project, we’ll continue with the 6 – 12-month Leadership Development Coaching Program. Facilitator / Coach Melna Jones

3. 6-12 Month Leadership Development Coaching Program (Melna Jones) You’re ready to take the next step; you’re not sure how. Is your team out of control? Continually putting out one fire after another? Ending each day wondering where the time went, and what, if anything you’ve accomplished? Whether you are new at this or you’ve been at it for a while, and are transitioning into a new role, taking the next step will mean developing new innovative, yet practical skills.In the Leadership Development Program, you will meet twice monthly with a coach to review your plan, your progress of the goals you’ve laid out, and any challenges you’ve encountered. Facilitator/ Coach Melna Jones

4. Skiing for Success, Executive Coaching on the Mountain What does success mean to you? What matters most in your life? How can you get from where you are now to where you want to be? The outdoors inspires creative, mindful and forward thinking. Join Sarah on the slopes for a private half day of VIP Executive Coaching. Together, we will clarify your goals and vision. We will identify your values; what matters most to you. Then, we will create a plan and strategy to move you from where you are now to where you want to be. Advanced skiers

5. Daniel Goldman EI Coaching & Training Program Daniel Goldman Emotional Intelligence Coaching & Training Program. Sarah Kivel

925.389.0948 Sarah is a Certified Practitioner of the program.

12- and 24-Week Emotional Intelligence Coaching programs Emotional intelligence is a different way of being smart and is key to peak performance. Research shows that emotional intelligence matters twice as much as technical skills or IQ when it comes to peak leadership performance.

1. One-year access to Everwise online learning platform where you will… Learn. Each day, you will have access to our online learning platform where you will watch a brief video or read a brief article about Emotional Intelligence. Apply. You will experiment and gain facility with what EI looks and feels like in the real world by directly applying what you have learned. Reflect & Journal. By reflecting and journaling about what you’ve learned, you develop a working knowledge of EI.

2. Emotional and Social Competency Inventory assessment. This powerful 360° assessment will give you insight into where you are right now about the 12 competencies (learned skills) of emotional intelligence. You will be able to compare how you see yourself with how the important people in your life see you.

3. Personal Sustainability Index. Developed by Daniel Goleman. This assessment identifies the balance between those activities in your life that give you energy and those that deplete you.

4. Motivational Drivers assessment. What are your values and your goals? What is important to you? Are you moving forward to reaching these goals?

5. One on one coaching. Experienced International Coach Federation (ICF) certified Peak Performance Coach, Sarah Kivel.

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How will you benefit?

Increased capacity for self-awareness, emotional balance, and empathy Stronger and more effective relationships Ability to maintain emotional balance in times of stress Increased engagement, wellbeing, and performance Gain understanding of EI and how to apply it in everyday situations Learn ways to become more focused and present

Executive Coaching

What are the benefits of Coaching?

Coaching brings many wonderful benefits: fresh perspectives on personal challenges, enhanced decision-making skills, greater interpersonal effectiveness, and increased confidence. And, the list does not end there. Those who undertake to coach also can expect considerable improvement in productivity, satisfaction with life and work, and the attainment of relevant goals. ICF defines coaching as partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential, which is particularly important in today’s uncertain and complex environment. Coaches honor the client as the expert in his or her life and work and believe every client is creative, resourceful and whole. Standing on this foundation, the coach’s responsibility is to:

Discover, clarify, and align with what the client wants to achieve Encourage client self-discovery Elicit client-generated solutions and strategies Hold the client responsible and accountable

This process helps clients dramatically improve their outlook on work and life while enhancing their leadership skills and unlocking their potential. Source: ICF Global Coaching

Capital Training Coaching: Executive Coaching to support learning. (on the job development combined with training) Executive Coaching for performance (to improve results) Executive Coaching for Leadership Development (Strategic or Operational)

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Team and Group Coaching (to help your group define its purpose, goals, visions, values, norms, and roles) Coaching sessions run approximately one hour and can be done in person, video or the telephone.

Capital Training Professional Assessments DISC is a behavior assessment tool which centers on four different behavioral traits: dominance, inducement, submission, and compliance. The best use of DISC is to learn more about oneself, others and how to deal with situations where interpersonal relationships are involved. Some more specific versions of the DISC assessment will help understand how one person would likely react in a specific team, management or leadership situation, given her or his DISC style.

Motivators: The perfect companion assessment to pair with DISC, Motivators measures the Seven Universal Dimensions of Motivation that drive each of us: Aesthetic, Economic, Individualistic, Political, Altruistic, Regulatory and Theoretical. Whereas DISC predicts “How?” a person will behave, Motivators explains “Why?” If you’re only using DISC, you’re only scratching the surface of what assessments can offer individuals and organizations. (DISC/ Motivators packages are available)

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StrengthsFinder 2.0 is based on the idea that everyone has natural talents that can be developed into Strengths. The findings show that everyone has some combination of a list of only 34 primary strengths. The assessment provides a Strengths-Based Leadership Report that reveals the test-taker’s top five areas of strength. Results include information about how test-takers can capitalize on those strengths and improve areas of weakness

Hartman Value Profile: The Hartman Value Profile offers the critical third piece to the human puzzle. Based on the research of Robert S. Hartman’s formal axiology, this unique assessment measures everyone’s problem-solving skills and their ability to avoid the blind spots associated with situational bias. In essence, the HPV assessment measures— with uncanny accuracy— an individual’s critical thinking, judgment and decision-making abilities.

Emotional Intelligence Profile (EPQ) Emotional Quotient reflects a person’s ability to empathize with others: identity, evaluate, control and express emotions one’s own emotions; perceive, and assess others’ emotions; use emotions to facilitate thinking, and understand emotional meanings. This emotional intelligence assessment will evaluate several aspects of your emotional intelligence and will suggest ways to improve it.

The 360 Degree Feedback solicits feedback regarding an employee’s behavior from a variety of points of view (subordinate, lateral, and supervisory). Organizations have most commonly utilized 360-degree feedback for developmental purposes, providing it to employees to assist them in developing work skills and behaviors. However, organizations are increasingly using 360-degree feedback in performance evaluations and employment decisions.

Values Assessment The Values Assessment helps you identify you’re “Why.” When you are clear about what your values are, it is easy to understand your drivers and motivations for doing things. You can actively build your decisions, actions, and vision for a better you or a better career or life around them. Through a facilitated process, you will discover knowing your values can act as your compass to help give direction to what, how and why you do what you do every day.

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Learning Styles does just as its name implies: it identifies everyone’s best means for learning and retaining new information. Some people like to process information through text, while others need visual support and images. Some learners best assimilate information alone, while others prefer to learn in groups. There are those who can grasp information intuitively, while others prefer to follow a strong sequential path. Understanding learning styles offer the key to maximizing an organization’s training efficiencies, enlightening its management teams and even assembling top performing teams

Myers-Briggs (MBTI) is a foundation for self-awareness in how we interact with others, giving us the insight to improve how we communicate, learn, and work. With 16 dynamic preferences, it helps us identify where we get our energy, how we take in information, how we make decisions based on that information, and how we organize our outside world. MBTI provides a robust framework for building better relationships, driving positive change, harnessing innovation, valuing differences, and achieving excellence. Truly understanding your type preference integrates seamlessly with all other aspects of development, giving us the tools to more deeply engage in all we do.

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Instructional Design Instructional design involves the process of identifying the performance, skills, knowledge, information and attitude gaps of a targeted audience and creating, selecting or suggesting learning experiences that close this gap, based on instructional theory and best practices from the field. Capital Training provides full-service Instructional Design services, including designing new courses, re-design existing courses or curriculums. We also create training materials, such as teaching manuals, student guides, and assessments.

Technical Writing We will prepare instruction manuals, how-to guides, journal articles, and other supporting

documents to communicate complex and technical information more efficiently.

Online Training and MORE…. Our team can provide:

LMS Integration and migration experience, training included. Online & blended Industry training, including course design Help desk solutions including, assessment, process & escalation management Virtual Reality Training Environments

Webinar Solutions The project, Customer Intake, and Helpdesk Solutions. Data Analytics