Accelerate and Simplify Smart Water Meter Roll-out and Operations

Smart Water Services Platform

Utilities the way we do it

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A whole set of key functionalitiesSWS Platform allows Water Utilities to:

yyManage stocks, work orders, field orders, meter tracking and communication to consumers regarding deployment of new meters, radio modules, radio networks elements (repeaters and concentrators)

yyOrganize and manage field operations regarding maintenance for meters, radio network elements replacement, repeaters displacement, and setting modifications to concentrators

yyCollect indexes using Meter Data Management through head-end Interfaces of various industry manufacturers

yySupervise radio collection with alerts management, incidents management, and automated field orders generation functions.

Why choose SWS Platform?Since our pricing is based on usage, SWS Platform offers the best value for money. SWS Platform operates as Software-as-a-Service (SaaS) making set-up rapid and inexpensive, and you choose how much you use. SaaS solutions lower the Total Cost of Ownership up to 65% compared to a classic ‘built’ solution.

SWS Platform is meter manufacturer agnostic, its open architecture will integrate with any meter, head-end and master data management system, and any ERP system including SAP and Oracle.

The platform leverages best practices developed over the last 10 years working alongside the world’s leading utilities.

Capgemini also offers turnkey services with SWS Platform at the heart of the system.

The success of a smart metering program is wholly dependent on the Utility’s ability to efficiently and effectively manage meter deployment and operations, track work orders, control field services, and have live information on service levels.

Capgemini’s Smart Water Services Platform (SWS Platform) is a unique off-the-shelf solution enabling Water Utilities to deploy and manage Radio Water Meters and networks.

SWS Platform is the only proven end-to-end integrated workflow engine that manages the entire Radio Metering lifecycle, from program planning, meter rollout, and operations through to maintenance.

As a multi-utility, multi-client platform, SWS Platform is highly configurable and flexible. It takes into account different functional and regulatory requirements that apply to different geographies.

Over the course of eight years, SWS Platform has benefited from our experience in energy and evolved from a meter roll-out planning tool into a fully-fledged Radio Meter management system. Its design has been influenced by our experience of managing programs to deploy 16.7 million meters worldwide.

Utilities the way we do it

Accelerate and Simplify Smart Meter Roll-out and Operations 3

BenefitsSWS Platform offers:

yyFlexibility: standard processes can be customized and the platform allows the creation of new processes

yyExtensibility: SaaS platform can manage the data from millions of meters

yyRobustness: the platform is the result of 10 years of experience in the field of the deployment, maintenance and operation in the Smart Meter domain.

The benefits of using SWS Platform span both metering field services and back-office operations:

yyBusiness process control, which is built into field service PDAs, and ensures efficient meter deployment

yyVisual support for geographical grouping of work orders means that the number of kilometers traveled is optimized, using an intuitive user interface

yyRemote logistical services and back office processes are fully integrated, allowing end-to-end control over supply chain and field service work, even if it is being executed by third party providers.

SWS Platform provides excellent automated control over Smart Water business operations.

Technical Register

Meter DataRegister

Remote MeterServices

Remote ReadingServices

Manual ReadingServices

Multi Utility

Validation

Interpolation

WO Engine

Multiple OrderTypes

Import WO

Create WO

Plan Infrastructure

Plan WO

Distribute WO

Assign WO

Report/ProcessWO Result

WO Handling

Stock Handling

NavigationSupport

RouteOptimization

External DeviceInterf.

Printing

Bar CodeScanning

Photo Handling

Remote SWUpgrade

Meter ReadingPerformance

CommunicationPerformance

WorkloadOverview

TroubleshootCase

DeviationHandling

CustomerRegiter

CustomerService Request

Customer CallRegistration

Time Reservation

CustomerTask List

CustomerMailings

CustomerWeb Portal

Stock Handling

Pallet Handling

Goods Reception

Material Control

Stock LevelAlarms

Stocktaking

Technicians

Teams

Competences

Equipments

Areas

Calendar

Meter Data Management

Work Order Resource Handling

Material Logistics

Monitor & Troubleshoot

PDA Client Customer Services Management

Case Handling Reporting Communication Enterprise Support Language Support Map Support User Administration

System InterfacesSystem Monitoring

Figure 1: Smart Water Services Platform functional scope

Functional scopeSWS Platform is an integrated workflow engine with seven processes specific to Water Utilities:

Work Order ManagementThe solution involves work order creation (issued internally or externally), technical planning, work order planning, distribution to field service organizations, assignment to resources, performing work orders in the field and export of work order results.

Device & Meter Data ManagementSWS Platform collects meter data and manages remote and manually entered meter readings. It maintains an asset register that contains information about installation sites and devices, as well as a meter data register that is accessible in the system.

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and material management. When scanning devices and pallets, the same PDA used by technicians in the field when performing work orders is used.

Resource ManagementSWS Platform also administers system users (including technicians), their skills, qualifications, and access privilege, user roles, teams, skills to perform specific work orders, tools and instruments used when performing work orders, and resources availability.

Workflow engine base capabilities1. Reporting

Predefined reports for roll-out & operations, billing, service level agreements (SLAs), material logistics and customer contact.

2. Support Multiple Contracts

The system supports several Utility companies in the same system

Search Legend Settings AREA:MSA_A16 Description Count

POS Total 150

POS Connected 41

POS Planned 19

POS not planned 90

Conc. Installed 3

Concentrator planned 1

Repeater installed 2

Repeater planned

% Meter connected

1

27,3%

Intalledrepeaterwith POSconnected

Intalledconcentratorwith POSconnected

Planned repeaterinstallation withpolygon and POSconnected toWork Order.

PlannedconcentratorWork Order

Not plannedPOS

POS-IO STATUS STREET CITYZIPCODE X_COORD Y_COORD SERIAL_ID PARENT_ID PARENT_TYPE

Figure 2: Smart meter roll-out operations tracking

Monitor & TroubleshootIt monitors meter performance and communication status through analysis of collected and delivered values, and monitors how measure points and multi-points are communicating.

Customer ManagementCustomer Services may be managed by the field service organization and/or by an external customer service organization. Incoming and outgoing customer phone calls and emails, time reservations, customer service requests and mailings are also handled.

Material LogisticsThe platform plans, monitors, and controls the flow of meter devices and material through the supply chain, from manufacturer and warehouse to client site, until they are mounted in the field; and controls transportation, inventory, warehousing, material handling, packaging, stock site

through domains. The “enterprise belonging to” is defined for each entity – installation site, case device customer, area, stock site, pallet, business-specific system data.

Users can only access data owned by the enterprise they belong to.

3. Area Management

Different types of areas can be created in the system: Region, Milestone Area, Collection Area, Net Area, Operation Area, and Service Area. Areas can be created with or without coordinates. Areas with coordinates (referred to as geographical areas) can be created by defining the area in the map. Areas of the same area type cannot overlap each other. Cases, work orders and installation sites (with coordinates) are updated with the corresponding geographical area automatically when created in the system. When coordinates are missing, an area belonging to it can be updated manually.

Utilities the way we do it

Accelerate and Simplify Smart Meter Roll-out and Operations 5

4. Language Support

Built-in language support means that all text items in the application can be translated. The system supports translation of Graphical User Interface (GUI) Items (labels, buttons etc.), Messages, and System Data (static data delivered with the system). “SWSP Translate” is a standalone application for language support. It is used internally to register text items to be translated and used externally to translate text items. Each customer can define their own translation of a text item in a supported language.

5. PDA, Smartphone and Laptop Support

The PDA client is a software application run in a mobile device used to perform work orders in the field and to manage materials. Work order handling includes the functionality needed to perform different types of work orders. Stock handling includes functionality related to goods reception, palletizing, and stock taking, etc. PDA support is available for positioning and navigation. The PDA can scan bar code labels from pallets and devices, and print bar code labels. Photos taken in the field with a PDA can be attached to work orders. The software can be updated remotely.

6. Map Support

Basic map functionalities include zoom (mouse scroll), scale (100m – 160km), soften map (0-100%), display points (measure points, multi-points, work orders etc), display points relations, display geographical areas, focus locations and mark points in the map, color coding and legends. It helps to identify the geographical areas where meters have been installed, and helps users view meter status, infrastructure and work order planning, the assignment of work orders to technicians and teams, and navigation in the field with the PDA.

Figure 3: Work order assignment

7. Calendar Support

Calendar support can be used in work order planning when making time reservations and when assigning work orders to resources. The calendar can be used to register and view user availability and absence, view planned and assigned work orders and cases over time.

8. System Configuration

Some system configurations can be performed in the system such as:

yyCreate New Case Types – based on general case group with a new name, case-specific rules and parameter configuration like average work order time, number of calls for time reservation, set time for call (day, a.m., p.m.), notification or not

yyMailing Templates – graphical configuration of data placement (.pdf or .csv)

yyWorkflow Engine – configure the order of possible activities (based on conditions and parameter settings) and configure workflow parameters

yyType Data – device types (e.g. meters, repeaters, antenna)

yyDeviation Handling – create new deviation codes (input to rule based “workflow engine”)

9. System Monitoring

Different types of jobs (e.g. exports) can be scheduled to run on specific dates and times as well as started manually. Different types of jobs can be monitored by the user. If a job is not started according to schedule, or if a job resulted in an error, the user

www.capgemini.com/energy

Laurent FarciSales & Development LeadTel: +33 (0)1 49 67 51 74Mobile: +33 (0)6 69 10 73 66laurent.farci@capgemini.com

With more than 115,000 people in 40 countries,

Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2010 global revenues of EUR 8.7 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want.

A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.

With EUR 600 million revenue in 2010 and 8,000 dedicated consultants engaged in Utilities projects across Europe, North & South America and Asia Pacific, Capgemini’s Global Utilities Sector serves the business consulting and information technology needs of many of the world’s largest players of this industry.

More information is available atwww.capgemini.com/energy

Rightshore® is a trademark belonging to Capgemini

About Capgemini and the Collaborative Business Experience

© 2012 Capgemini. All Rights Reserved. No part of this document may be modified, deleted or expanded by any process or means without prior written permission from Capgemini.

is notified by e-mail. In addition to the above functionality, SWS Platform includes an interface that can be used by the external system to diagnose the system and enable proactive actions. Key features are:

yyError Tracking – mail/SMS notification and System Error Overview for follow up

yySystem Performance – reports and interface for system performance request

yyScheduled Jobs – manage scheduling of jobs and Job Overview

yyMonitoring of User Events – login and logout, history of downloaded and uploaded work orders, technician positioning

yySystem Overview – imports, exports and diagnostics.

10. System CommunicationThe solution supports the following services: MQ Services (Import and Export), Mail Services (Export), SMS Service (Export), File System Services (Import and Export).

11. System InterfacesSWS Platform includes the following main interfaces:

yyWork Order Services

yyMeter Reading Services

yyRemote Services

yyFactory Files.