Cape Verde Full All Other Hotels 2012-2013

7/31/2019 Cape Verde Full All Other Hotels 2012-2013

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Cape VerdeTen Unique Islands - West AfricaNovember 2012 - October 2013


2/194 For more advice or to book call the experts on 0845 330 2046

IN RODUC ION

Experiencehe Cape Verde Islands As the largest independent specialist tour operator to Cape Verde we rst visited the islands 19 years ago and were involvedin the rst direct ight from the UK.Our aim has always been to provide aknowledgeable, honest and open serviceso that we can be certain were helping

you nd the perfect holiday and the perfecthotel to suit you.

Honest and in ormative brochure Were passionate believers in portraying a destinationin the most honest way possible, which is why thisbrochure has been put together by those who know andrespect the Cape Verde islands and everything they stand

or. The archipelago is a genuinely breathtaking place, with its diverse allure rom sandy beaches and warm seas through dramatic island interiors with their precipitousrice terraces to bustling cultural centres such as Praiaand Mindelo. Tourism here is still relatively new, and or

that reason there is in ormation that every holidaymaker should be aware o be ore making a decision as to

whether Cape Verde is right or them some o whichmay not be mentioned by other tour operators.

In some towns there is development work and thelandscapes on some islands are barren to the pointo desolation! You may also nd the riendly, cajolingnature o some o the street sellers takes some time to

get used to, but in our experience a smile and rm goes a long way. That said, we do believe that i guare well prepared or what to expect then they aremore likely to enjoy their holiday.

Sta with rst hand experienceBeing a specialist tour operator, we pride ourselves our knowledge, attention to detail and our customer

needs and requirements. There ore when you arebooking your holiday with us you can be sure that osta are giving you the best choices available andmost up-to-date in ormation. When our sta visit

Verde, they write personal reviews o each hotel thstay in which are then published on our website on individual hotel pages. You will also nd some o ocustomers opinions on each o the hotel pages in tbrochure.

Our resort team We have our own assigned representatives on eachisland that live on the islands year round, along withassistance rom our specially selected partner and agBarracuda Tours, who have o ces throughout the is

with English speaking representatives. Together they will always be on hand to make sure your holiday gosmoothly and to deal with any issues you might have


3/19Contact your Local ravel Agent or book at CapeVerde.co.uk

What we o er Holidays to 6 o the 10 islands o Cape Verde A wide choice o hotels rom 2 to 5 . Please see page 8 or more

details on our classi cations Hotels on bed & break ast, bon appetit, hal board, ull board

and all-inclusive basis A choice o exciting island hopping itineraries including a new tall ship

(see pages 2729) Tailor-made itineraries or any island and hotel combination, subject to

internal fights Service rom our local representative on each island A comprehensive website with essential in ormation on the islands, fights

and accommodation

More online at CapeVerde.co.uk Visit our comprehensive website where you can book securely online 24

hours a day and view more in-depth in ormation on the individual islandsand all o our accommodation including maps, hints and tips, sta andpress reviews, online chat acility, photo galleries and videos. You can alsosee our latest destination news and stay in touch or share your experiences

with our various online communities.

The Serenity serviceThe Cape Verde Experience is part o SerenityHolidays, an independent, ully bonded tour operato

which prides itsel on the quality o its holidays anpersonal service provided to customers.

25 years experience o providing holidays to West A rica In-depth knowledge o the destinations Knowledgeable English speaking representatives Loyalty discounts or repeat customers 5* AITO sustainable tourism status Widest choice o fight options to the islands rom 4 UK airports

IN RODUC ION

A Personal Experience

25YEARS

EXPERIENCEWES AFRICA

For anyone looking for guaranteedtropical sunshine, miles of unspoiled

white-sand beaches and a low-key, laid-back family

experience, Cape Verde is a fantastic option; like

discovering the missing link between the Canaries and

the Caribbean... No stress, we were told several times,

is the Cape Verde motto, and the package offered by

our hotel delivered on that promise. Wed never been on

an all-inclusive family holiday before, but after a week,

we were converts... In Cape Verde, we got a proper,relaxing break, with all the convenience and ease of a

package holiday, but without any of the crowds.

RACY MACLEODTe Independent



IN RODUC ION

CAPE VERDE

ISLANDS

WEST

BRAZIL

SE

THE

ATLANTIC

OCEAN

SAL REI

Boa Vist

PRAIA

Santiago Maio

VILA DOMAIO

0

0

20 kilometers10

10 20 miles

Santa Maria

ESPA

Sal

CAPE VERDE ISLANDS

So Nicolau

SO FILIPE

Fogo

Brava

NOVA SINTRA

Ribeira Grande

Pombas

PORTO NOVO

Santo Anto

MINDELO

So VicenteSanta Luzia

VILA DA RIBEIRA BRAVA

ATLANTIC OCEAN

Fly from:Gatwick Manchester Birmingham

Fly from:Gatwick Manchester BirminghamGlasgow

What to expectHard to beat as an all round holiday destinationThe Cape Verde islands are a crescent shaped archipelago500km west of Senegal in the Atlantic Ocean. They enjoy

their own diverse culture, strong sense of history andidentity that has been widely inuenced by Africa, Portugaland Brazil, yet remains unique to Cape Verde.

This diversity is only multiplied by the act that each individual island is alsoso di erent rom its neighbours di erent in people and history, di erent inlandscape, di erent in levels o development and even in dialect. It all adds

up to an incredibly alive destination, raw and emerging or sure, but w tropical climate and enough beauty and beguiling charm or even the m jaded o travellers.

The short fights (around 6 hours), the small time di erence and the people all add to the appeal not to mention that the islands are still lokey enough to eel like a bit o a discovery.

The ten islands all o er something di erent, and whilst its true thatholidaymakers come to Cape Verde to simply relax in the sunshine it do

6 For more advice or to book call the experts on 0845 330 2046

IN RODUC ION


5/19Contact your Local ravel Agent or book at CapeVerde.co.uk

IN RODUC ION

pay to explore, as theres so much variety on o er. Youll nd excellenthotels and beaches; sun and sur on Sal and Boa Vista; an active volcano onFogo where they produce their own wine o notable quality; the genuinelybreathtaking interior o Santo Anto with its rice terraces clinging to cragsand precipices, the history o Santiago and the throb o music in the culturalcentre o Mindelo on So Vicente. Something or everyone!

Flying is the most practical way o travelling rom island to island however itshould be noted that TACV (Cabo Verde Airlines), who provide the islandsinternal fights, can and do change schedules and fights are sometimesdelayed, cancelled or even depart early, though this has improved a gooddeal in recent years. For this reason we may recommend an overnight stayon Sal or Boa Vista or one night prior to, or ollowing an international fight.The smaller islands are more di cult to visit due to in requent fights but our

team will be happy to advise what itineraries are possible. There is a regular erry service that operates between So Vicente and Santo Anto. For morein ormation on the smaller islands such as So Nicolau, Brava, Maio andSanta Luzia please visit our websiteCapeVerde.co.uk .

With its mixture o sun, excellent beaches and geographical, cultural andhistorical interest, the Cape Verde islands are hard to beat as an all roundholiday destination.

Tourism - the actsIt is vital to remember that tourism is still very much in its in ancy in Cape

Verde and health and sa ety as well as service levels in hotels and restaurantsdo not always compare avourably to hotels in more established destinations.There is poverty and you may encounter locals trying to sell you paintingsand handicra ts. Despite being o -putting at times, the sellers are quiteharmless and are very ew and ar between. There is ongoing developmenton the islands, which can range rom single villas to huge complexes andduring your visit you are likely to see and hear some building work. I thereis building work taking place either in, or next to your chosen hotel, we willadvise you i we eel it will a ect your holiday.

A bit o backgroundGiven the position o the Cape Verde islands 500km rom the coasto West A rica its not surprising that they remained uninhabited untilPortuguese traders populated them in the 15th century. The islandsbecame an outpost o the Portuguese empire and a stop on trading andslaving routes across the Atlantic, including visits by Sir Francis Drake in the1580s. As such the islands do have a unique culture, part West A rican, partPortuguese with a splash o Brazilian, and the people are ercely proud o

their heritage both on a national and individual island level.

CurrencyThe currency in Cape Verde is Escudo expressed as $ or CV Esc be or

the amount which can only be obtained on the islands. There is a xedexchange rate o $110 to 1 Euro and as Euros are also generally accept

we recommend that you take Euros in place o Sterling. Travellers checan be changed on some islands but the commission rates are high.

Visa and Mastercard are accepted, and all other cards ie. Switch andMaestro are not. Please do not rely soley on ATM machines.

Contact your Local ravel Agent or book at CapeVerde.co.uk

IN RODUC ION



Language and cultureThe o cial language o the islands is Portuguese, which is used in anything

that is written; yet Portuguese is rarely spoken. Instead they use Creole, their national language, and even this can di er rom island to island.The Cape Verdeans are generally very riendly and welcoming manypeople will approach just to chat and to use and practise their English.

Medication At the time this brochure was printed no vaccinations were required to visit the Cape Verde islands. There is also no malaria present in Cape Verde with the exception o the island o Santiago rom September to November.I you are visiting Santiago during these months please check with your GP

or the latest advice.

Hotel classi cations We have created our own rating system based upon standards available within the islands and taking into consideration eedback rom our customers. Our ratings are illustrated by a hibiscus fower.

A fower outline illustrates a midway grade. Our team will be happy todiscuss in more detail which hotels would best suit you.

IN RODUC ION

ClimateThe weather on each island can vary but year round temperatureson all the islands are in the mid to high twenties. Sal and Boa Vistaenjoy virtually uninterrupted sunshine although it can rain irregularlybetween August and October. Due to their location in the Atlantic

Ocean and some o the islands being fat, Cape Verde attracts aconstant breeze, which is heightened between November and April- per ect or watersports, though cooler in the evenings.

1 2 4 3 2 1565 6 7 6

8 9 10 8 9 88610 10 8 7

Jan Feb Mar Apr May Jul Jun Aug Sep Oct Nov Dec

6 7 10 14 10 7192113 17 20 22

24 25 25 29 28 27302825 26 27 27

Jan Feb Mar Apr May Jul Jun Aug Sep Oct Nov Dec

Sunshine hours (AVERAGE)

= London Averages

Restaurants and nightli e You will nd a selection o restaurants in the main towns o ering locadishes as well as international cuisine and many will have live Cape Verdmusic at least once a week. There are numerous bars and restaurants in

the likes o Santa Maria (Sal) and Mindelo (So Vicente) and these can b

throbbing with music long into the night. The smaller, quieter islands incBoa Vista do not have such a wide selection and the limited menu may wbe what they have prepared on the day. Prices vary, but expect to pay theequivalent o between 25-30 or a three course meal with wine.

FamiliesChildren are made to eel very welcome in Cape Verde. Although moshotels do not have speci c childrens clubs or a babysitting service therselection which o er play areas or daily activities or children to join

to the islands will prove extremely interesting or children due to the vculture, changing landscape and the range o activities available insideout o the hotels. Please check in the hotel descriptions, or to discuss trequirements or your amily urther, please call our reservations team0845 330 2046 .

Getting around Cape VerdeTaxis are readily available in the larger towns and as a guide, a 2 to 3 m

journey would be approximately 3. The most inexpensive way o gettaround are the aluguers that are easily identi ed and drive around towo ten ull o passengers and packages. You simply shout when you wget o ! Car hire is available but roads are poor and quite bumpy outsimain towns with little signage so we do not recommend this.

Activities Along with superb beaches and a great climate, the Cape Verde islandsprovide a wealth o activities or those who enjoy a bit more than sunseeking and meandering around whilst they are on holiday. There are ahuge number o activities on o er including diving and snorkelling, o sur ng, small to big game shing, turtle or whale watching, excursiplane, boat, camel or quad bike, plus as many hikes, rambles and treks you can manage! O course each island does have its own niche i youa particular activity during your stay. To enquire about a speci c activitexcursion and to check what is best on your chosen island please call oreservations team on 0845 330 2046.

Jan - Dec J F M A M J J A S O N

Diving/Snorkelling

Wind/kite Sur ng

Game Fishing

Seeing Turtles

Whale Watching

Trekking

Best Good Not Id

Boa Vista Sal

Temperature C (AVERAGE Max)


7/19Contact your Local Travel Agent or book at CapeVerde.co.uk

Although the focus of our accommodation tends to be on Sal and Boa Vista, we do feature hotels on the islands of So Vicente, Santiago, Santo Anto and Fogo for the more scenically spectacular side of the Cape Verde islands. For extensiveinformation on these islands, please visit the Cape Verde Experience website.

So VicenteSo Vicente is rightly regarded as one of the cultural centres of the islands. In thecapital, Mindelo, youll nd a choice of bars, restaurants, ne old-style colonialarchitecture and cobbled streets. Youre likely to hear the delicate melancholyof the traditional mornas as sung by the islands most famous daughter, the lateCesaria Evoria, plus the more frantic funana. Yet, culture is not the only thing onoffer in So Vicente. Geographically, the island offers a vast array of landscapes- from the dramatic mountainous interior, the dried river bed of Ribeira Julio with its lush plantations and typical Cape Verdean villages, to the spectacular coastline around the Baia das Gatas.

Santo AntoSanto Anto is the second largest island in the archipelago and has a beautifullush, green landscape on its north side. There are precipitous peaks, jaw-dropping ravines and dwellings clinging to the side of mountains with locals tending their crops in terraced areas that look completely inaccessible. Thescenic drive across the mountains from Porto Novo to Ribeira Grande in thenorth east of the island is well worth the trip!

SantiagoSantiago is the largest and most developed island in the archipelago with a richhistory, dramatic mountainous scenery and lively nightlife. We would recommenda day trip to the old capital of Cidade Velha (a UNESCO world heritage site) andForte Real de So Filipe, the main slave trading point between Europe, Africaand America. Of an evening, Praia, the islands modern capital, comes alive with music, which can be heard in most bars and restaurants. The spectacular hinterland is superb for walking most of which consist of nding a point in thecentre of the island and following a ribeira or stream down to the coast.

FogoOne of the absolute highlights of any visit to Cape Verde has to be a trip to theactive volcanic crater on Fogo still warm from its last eruption in 1995. Youcan walk around in the craters, and see evidence of the spectacularly fertileland at its heart, where the islanders grow coffee beans and the grapes whichproduce the famous Fogo wine. So Filipe, the capital of Fogo, is a pretty townand the third largest in Cape Verde. The buildings are of Portuguese design inpastel colours with terracotta roofs. Pretty squares, cobbled streets and plentyof trees and owering plant pots add to the vibrant colours on display.

MORE ISLAND

So much more to exploreOther islands



The opportunity to take a day trip to Santo Anto - probably thestunning island in the archipelago, the drive across the island w take your breath away! The 45-minute ferry journey operates emorning and late afternoon except Wednesdays. Its well worth

DONT MISS...

ROOM CHOICE

Sea viewTriple room

SUPPLEMENTS & REDUCTIONS

Half boardFull board Air-conditioningSingle roomChild sharing (2-11 years)

All supplements and room upgrades arper night based on twin occupancy.

inc

724

ROOM FACILITIES

Twin or double beds Air-conditioningShower Small fridgeTelevision, telephoneHairdryer SafeBalcony or terrace

CUISINE

2 restaurants (1 by pool area)2 bars

HOTEL FACILITIES

2 swimming pools and childrens poolFree shuttle bus to Mindelo Wi-Fi(payable locally)74 rooms

ACTIVITIES

GymPtanque, giant chessTennis court More Online - CapeVerde.co.uk/FoyaBranca

Couples - Tranquil - Island Hopping

T he Foya Branca is a versatile resort-style hotel, combining anexcellent location next to the beach and with some superbfacilities.Situated in beautifully kept gardens with palm trees and owering bougainvilleaand overlooking the sandy beach of So Pedro, the hotel enjoys a peacefulsetting with an impressive view. The extensive grounds include two largeswimming pools, a childrens pool and play area, plus a gym, tennis courts,ptanque and even a giant chessboard. Fishing, diving and horse-riding can alsoall be arranged at the hotel during your stay (payable locally).

Guest rooms in the newer block are light and airy with good furnishings throughout and are located over two oors with either a terrace or balcony. We also highly recommend upgrading to a sea view room.There is a choice of two bars plus a stylish evening restaurant and a lunch timesnack bar in which to dine. The hotels main restaurant offers la carte andset table dhte menus with a good choice of local and international cuisine,including the wonderfully fresh catch of the day sh option. Although waiter service in general can be slow in Cape Verde, in this particular restaurant it is well worth the wait. If you are planning to head out to sample the nightlife in the town of Mindelo, only a 10-minute drive away, after dinner, our tip is to order your food immediately on arrival at the restaurant prior to ordering your drinks.This hotel is the perfect choice for the more adventurous of our customerslooking for activities and the opportunity to explore around the island of So Vicente, making full use of the hotels frequent courtesy shuttle bus intoMindelo, or taking the short stroll along the beach to the small nearby shing village to watch the daily catch being gathered in. Foya Branca is also secludedenough to offer a relaxing retreat by the sea if you wish, and is a favourite hotel with our clients for twin and multi-centre holidays around the islands.

Island of So VicenteFoya Branca Hotel

A very quiet hotel which was perfect. Fantastic staff who were all very friendly and helpful. The shuttle bus service is very reliable.

Mr Payne, Edinburgh



WINTER 2012-13 PRICES

No. of Nights

1-Nov 14-Nov

20-Dec26-Dec

28-Feb27-Mar

29-Nov 12-Dec

14-Feb20-Feb

3-Jan9-Jan

4-Apr 10-Apr

15-Nov 28-Nov

31-Jan13-Feb

27-Dec2-Jan

28-Mar 3-Apr

13-Dec19-Dec

21-Feb27-Feb

10-Jan30-Jan

11-Apr 30-Apr

714

Prices are in s per person on Bed & Breakfast in a Double room (no view) with direct UK ights to Sal, internal ights to So Vicente and include 25 visa, 65 APD and 30 of taxes.Extra nights (per person per night) 1 Nov 30 Apr from 40

1054 1037 1018 1064 1419 1339 1073 1050 1060 1160 1069 1059 1089 1169 10341267 1263 1253 1562 1759 1497 1295 1263 1270 1295 1283 1273 1370 1310 1277

FLIGHT CHOICE

Direct ights to Sal from Gatwick, MaBirmingham then internal ights to/froSo Vicente20kgs luggage allowance and transfersSee page 34 for ight information

Sea view room




No. of Nights

714

1-Nov 14-Nov

20-Dec26-Dec

28-Feb27-Mar

29-Nov 12-Dec

14-Feb20-Feb

3-Jan9-Jan

4-Apr 10-Apr

15-Nov 28-Nov

31-Jan13-Feb

27-Dec2-Jan

28-Mar 3-Apr

13-Dec19-Dec

21-Feb27-Feb

10-Jan30-Jan

11-Apr 30-Apr

Prices are in s per person on Bed & Breakfast in a Standard room with direct UK ights to Sal, internal ights to So Vicente and include 25 visa, 65 APD and 30 of taxes.Extra nights (per person per night) 1 Nov 30 Apr from 45

1099 1080 1070 1119 1465 1419 1115 1078 1095 1193 1103 1085 1142 1219 10691360 1342 1319 1699 1881 1645 1369 1329 1339 1359 1344 1327 1429 1389 1329

1834

included25

-12


HOTEL FACILITIES

Swimming pool and childrens poolPoolside bar GymInternet point(payable locally)Local craft shop50 rooms

ROOM FACILITIES

Twin or double beds Air-conditioningMinibar and safe(payable locally)Satellite television, telephone

Hairdryer

FLIGHT CHOICE

Direct ights to Sal from Gatwick, MaBirmingham then internal ights to/froSo Vicente20kgs luggage allowance and transfersSee page 34 for ight information

Couples - Central Location - Island Hopping

T he Porto Grande is a comfortable hotel overlooking thecentral square right at the heart of Mindelo, the culturalcapital of So Vicente and the second largest city in thearchipelago. They say if you want to understand Cape Verdeanmusic, you need to stay in Mindelo...The guest rooms are simple but comfortable and are situated on two oors,either overlooking the town square to the front of the hotel or the pool to therear. Live music is played in the lobby bar some evenings, which attracts bothlocals and holidaymakers, and the outside seating area overlooking the squareis a lovely spot to enjoy a drink. The hotel restaurant offers excellent value for money serving a mix of international and local traditional food with a denitePortuguese bias.During the day you can relax around the hotel swimming pool, use the facilitiesincluding a small gym, or take an easy 15-minute stroll to Laginha, a lovely urbanbeach, popular with locals, where bathing is possible, tides permitting.Being conveniently located in the heart of the city, you can also take theopportunity to explore Mindelos plentiful shops, markets, restaurants andlayers of fascinating history, openly displayed in the colourful buildings of varyingarchitectural styles.Please note there is no lift at this hotel.

Island of So VicenteOasis Porto Grande Hotel

7

ROOM CHOICE

Standard square facing

CUISINE

la carte restaurant Prola do AtlnticoLobby bar with occasional live music

All supplements and room upgrades are per personper night based on twin occupancy. More Online - CapeVerde.co.uk/PortoGrande


Porto Grande is in the heart of Mindelo, a town proud of its music, morna and coladeira. The late great singers Cesaria Evora and Banna were bothchildren of the area, and their continuing presence isimpossible to escape from.

Nick Maes, Travel Writer & Broadca




No. of Nights

714

1-Nov 14-Nov

20-Dec26-Dec

28-Feb27-Mar

29-Nov 12-Dec

14-Feb20-Feb

3-Jan9-Jan

4-Apr 10-Apr

15-Nov 28-Nov

31-Jan13-Feb

27-Dec2-Jan

28-Mar 3-Apr

13-Dec19-Dec

21-Feb27-Feb

10-Jan30-Jan

11-Apr 30-Apr

Prices are in s per person on Bed & Breakfast in a Standard room with direct UK ights to Sal, internal ights to Santiago and include 25 visa, 65 APD and 30 of taxes.Extra nights (per person per night) 1 Nov 30 Apr from 60

1192 1180 1170 1214 1557 1525 1190 1173 1186 1280 1202 1192 1219 1302 11941564 1539 1529 1894 2050 1894 1594 1555 1564 1569 1560 1539 1639 1609 1539

2652

included37

- 25


HOTEL FACILITIES

Swimming pool and childrens poolGymSmall gift shopInternet point(payable locally)Safety deposit boxes(payable locally)51 rooms

ROOM FACILITIES

Twin bedsDouble bed in suitesBath and shower Air-conditioningMinibar, telephone, television, hairdryer


FLIGHT CHOICE

Direct ights to Sal from Gatwick, MaBirmingham then internal ights to/fro20kgs luggage allowance and transfersSee page 34 for ight information

More Online - CapeVerde.co.uk/Pestana

Couples - Groups - Island Hopping

T he Pestana Tropico is located on a promontory overlooking the Atlantic Ocean and has a reputation for being a very comfortable hotel with a restaurant renowned as one of the beston the island.The hotel is set in a residential area of Praia, the Cape Verdean capital city and the largest in the archipelago and is anked by the famous dark sand Prainhabeach popular with the locals for both relaxing and playing sport. Nearby, just a ride up the hill, is the heart of the old city with its colourful colonialarchitecture, bustling squares and vibrant markets.Set on two oors, all guest rooms are sea or pool facing and decorated ina contemporary style that reects the hotels origins in Portugal. As a focalpoint, the large pool and terrace area is a pleasant place to relax and enjoy thesunshine, although facilities for children are limited. The Ilheu circular bar thatoverlooks both the pool and the ocean beyond is the ideal spot to enjoy a drink following a relaxing day of sunbathing or after a busy day exploring Santiago. To top it all off, the excellent restaurant Alex serves Cape Verdean and Portuguesespecialities as well as international dishes.Pestana Tropico is the perfect choice for those looking to unwind or to explore the islands of Santiago or Fogo.

Island of SantiagoPestana Tropico Hotel

call for details from 11 from 29

ROOM CHOICE

Sea facing roomExecutive roomSuite

CUISINE

Restaurant AlexBar Ilheu

All supplements and room upgrades are per personper night based on twin occupancy.

Pestana Tropicos restaurant is one of the bestrestaurants of the city of Praia. Their desserts arevery famous, plus they have very nice lobby bar too.

Yulia Lima, Island Representat



MORE ONLINE

We offer a wide range of hotels throughout the Cape Verde islands, and we may also add hotels to our programme after this brochure has been printed. To see all our latest hotels please visit our website CapeVerde.co.uk/Hotels.

CapeVerde.co.uk/HotelsFor more hotels visit

The family-run Orquidea Guest House is a charming, seafront property, setin Boa Vistas capital Sal Rei. Shaded by tropical plants with an emphasis onpersonal service and only 10 air-conditioned rooms, this property enjoysan intimate feel and is the perfect choice for those wishing to get away from the larger resorts.

B O A V I S T A

Orquidea Guest House

This hotel has a magnicent position on the headland in the upper part of

So Filipe on the island of re, Fogo. The Xaguate offers well-furnished,air-conditioned guest rooms and there is a good sized swimming pool toenjoy. Its restaurant serves mostly Portuguese cuisine and of course the famous Fogo wines produced from vines, grown in the volcanos crater.

F O G O

Hotel Xaguate

A delightfully quiet retreat, located on the side of a mountain in a tropicalplantation beneting from fantastic views. This small hotel and restaurantoffers 20 bungalow-style, simply furnished rooms. The small swimmingpool is ideal for a quick dip while the surrounding terrace, with views down the valley is perfect for relaxing with a drink and a good book.

S A N T O

A N T

O Pedracin Village

This established hotel is an excellent base for exploring Santiago. Perchedon a rocky headland overlooking the bay, it offers a good standard of accommodation and facilities and holds a reputation for ne service. ThePraiamar has a large pool area suitable for children, massage suite, Jacuzzi,sauna and a restaurant, as well as the very pleasant Panorama bar.

S A N T I A G O

Oasis Praiamar

Set on the edge of the Norte national park, Spinguera is a unique property with a sustainable ethos. Once a settlement for farmers and shermen, thisbeautiful eco-lodge has been transformed into a peaceful haven for rest andrelaxation. The lodge is an ideal choice for those seeking an authentic andunspoilt location with little but the sea and a book for company.

B O A V I S T A Spinguera Eco-Lodge

More Online - CapeVerde.co.uk/Spinguera

More Online - CapeVerde.co.uk/Orquidea

More Online - CapeVerde.co.uk/Xaguate

More Online - CapeVerde.co.uk/Pedracin

More Online - CapeVerde.co.uk/Praiamar



INFORMATION

Things to know before you go

A-ZIn order to help you plan your visit wehave compiled a short A-Z o use ulin ormation about our holidays to Cape Verde. You will fnd a wealth o urther in ormation relating to these and other subjects on our website, please visitCapeVerde.co.uk or alternatively callone o our experts on 0845 330 2046.

Airport hotels, car parking and lounges We can o er a range o hotels with or withoutparking to suit all budgets located at or near

the airport o your choice, with prices romapproximately 35per person. For your convenience

we can also arrange business lounges at all our UK airports. To check prices please visit our

website CapeVerde.co.uk/HolidayExtras

CheckinPlease ensure that you check-in at least two hoursprior to the departure time. I you are collectinga ticket on departure, please ensure you allocatesu cient time to pick up your documents.

Child & in ant discountsMany o the hotels within our collection o er childdiscounts. To quali y or a child discount, childrenmust be between 2 and 11 years old on return

to the UK. They must share a room with 2 adultspaying brochure price. In ants under 2 years

on return to the UK are charged a ee o 40 to cover administration costs however are notallocated a seat on the aircra t.

CurrencyThe currency in Cape Verde is Escudo expressedas $ or CV Esc be ore the amount which canonly be obtained on the islands. There is a xedexchange rate o $110 to 1 Euro.

ExcursionsThere are a variety o excursions available oneach island including horse-riding, quad bikes,

watersports, diving, shing and island tours.Please see our representative or an extensiveexcursion list and prices on arrival in resort.

Flight delaysOccasionally, despite the best e orts o allconcerned, fights are delayed or reasons

beyond our personal control. In the event thatsuch a delay occurs, we will always do our best

to provide a snack or meal when appropriate.Should there be an extended delay to your homeward fight we will endeavour to delay your departure rom your holiday accommodation,and in the case o an overnight delay,accommodation will be provided, although thismay not be your holiday accommodation.

Foreign O ce travel advice We are working with the Foreign andCommonwealth O ce to do all that we can tohelp British travellers stay sa e overseas. Their

website at Fco.gov.uk/KnowBe oreYouGo ispacked with essential tips, travel advice and up-

to-date country speci c in ormation.

Holiday questionnairesTo assist us in improving our service and ensurestandards are maintained, we should be mostgrate ul i you would take the time to completeour questionnaire and it return to us.

Inter-island fightsPlease be aware that schedules can change a

fights are sometimes early, delayed or cance

Internet and mobile coverageCoverage can be intermittent across the islanBe sure to check the cost o internet access can be quite expensive, especially in hotels.

Luggage allowanceThe luggage allowance on all Cape Verde figusually 20kg pp in the hold and 5kg in the ca

MedicationThere is no malaria present in Cape Verde w

the exception o Santiago rom September November. I you are visiting Santiago duri

these months please check with your GP olatest advice.

Mobility advice

Cape Verde is not recommended or those wany walking di culties due to the pathwaysaround the resorts being cobbled or uneven. Tdiscuss this urther please call our expert te

Passports and visas A ull 10 year British passport is required into Cape Verde, valid or at least 6 months your date o arrival back in the UK. All Britnationals require a visa to enter Cape Verde

which are only issued at the point o entry. Ware able to pre-arrange visas providing we ha

received details no later than 7 days prior to departure date.

Pre-allocated seatingThis is recommended to avoid being seated apduring your fight as checking in early does noalways ensure seats together. A supplement wapply.



INFORMATION

Prices and surchargesHolidays are based on the cost o uel as at4th May 2012. I the cost o uel does rise, or other security costs or taxes are levied, then

there may be an increase in prices printed in

this brochure, please see section 11 o our Fair Trading Charter on page 35 or more details.The publication date o this brochure is the4th May 2012.

RequestsI you have any requests or your holidayaccommodation or fights, please ensure they arerequested at the time o booking. We shall passon your request to the airline or hotel however

we cannot guarantee that they will be met.

Room check-in and out timesThe standard international practice is to let rooms

rom midday to midday. However times do vary.Check-in is usually rom 3pm, and checkout isby12 noon on the day o departure.

Sa ety standards All our hotels have been care ully selectedand visited by us. We ensure that they o er reasonable standards o sa ety and quality and

that they con orm to the local re and sa ety laws

and regulations, however these laws are not asstringent as in the UK.

Summer 2013Summer prices will be available on our website.To request a price sheet call 0845 330 2046.

Sustainable tourismThe Cape Verde Experience has been awarded5 star sustainable tourism status, the highest levelpossible, by the Association o Independent Tour Operators (AITO). As well as bringing a wealth

o bene ts to a destination, all tourism potentiallyhas an environmental, social and economicimpact so we strive to negate any detrimentalimpact our business has on the environment and

the destinations we send our customers to.

In 2007 we introduced a carbon o set scheme,Opt in & O set, and have committed to working

with the Tourism Industry Carbon O set Service(TICOS) to manage projects, initially in TheGambia: planting 20,000 trees and manu acturinglow energy stoves. We are constantly looking

at opportunities in Cape Verde or the uture. When a booking is made there will be an option to carbon o set the fight or the additional costo 5pp and help o set some o the damageemissions cause. For more in ormation about

these projects and how you can help please go to CapeVerde.co.uk/ST

TicketsThese can be expected 2 weeks prior to your date o travel along with your accommodation

voucher, luggage labels and our Cape VerdeGuide, which we hope you will nd use ul. Your actual fight timings will be those shown on your

tickets, please check them care ully as soon asyou receive them.

Time di erenceCape Verde is GMT -1.

Trans ersTrans ers are usually provided by minibus or 4 wheel drive. Your trans er time will varydepending on the island/itinerary you havechosen. Please call us or clari cation on this.

Whats includedThe basic holiday price includes:

Return fights rom the UK as stated in theprice panel. Luggage allowance, usually o 20kg pp. Trans ers rom the stated airport to the holiday

accommodation & return (package bookings). Accommodation and meal basis as detailed in

our booking con rmation invoice. Visa (i we receive details 7 days be ore

departure) on package bookings only. Inter-island fights, erries and trans ers as

stated in the price panel or itinerary.* Services o our representatives or local agent. Airport departure taxes in UK & Cape Verde. UK Air Passenger Duty (APD) o 65pp. CAA ATOL Protection Contribution.

*Any additional inter-island fights will be at asupplement.

When booking close to departure day, tickets will be arranged or collection at the airport. Wereserve the right to charge or this.

Quality Charter EXCLUSIVE MEMBERSHIP AITO sets criteria regarding ownership, nance anquality which must be satis ed be ore new compaadmitted to membership. All members are requiredadhere to a Code o Business Practice which encouhigh operational standards and conduct.

FINANCIAL SECURITY An AITO member is required to arrange nancialprotection or all holidays and other arrangements(including accommodation only) booked by custom with the member under the AITO logo. This nancprotection applies to customers who are resident in the UK at the time o booking and to most overseacustomers who have booked directly with the memIn doing so, the member must comply with UK government regulations. Members are required tosubmit details o their nancial protection arrange to AITO on a regular basis.

As a member o the Association o Independent TOperators Trust Limited (AITOT) Serenity Holidayhave provided a bond to meet the requirements o Package Travel, Package Holidays and Package Tou

Regulations 1992. In the evento Serenity Holidays insolvencprotection is provided or non-packages commencing in andreturning to the UK and other

non-fight packages excluding pre arranged travel to rom your destination. Please note that packages boutside the UK are only protected when purchaseddirectly with Serenity Holidays.

In the above circumstances, i you have not yet trayou may claim a re und, or i you have already tra

you may be able to continue your holiday or claimrepatriation to the starting point o your non-fightpackage.

ACCURATE BROCHURES & WEB SITES All members do their utmost to ensure that all theirbrochures and other publications, print or electroniclearly and accurately describe the holidays and seo ered.

PROFESSIONAL SERVICE & CONTINUALIMPROVEMENTS All members are committed to high standards o service and believe in regular and thorough traininemployees. Members continually seek to review animprove their holidays. They listen to their customand always welcome suggestions or improving st

MONITORING STANDARDS AITO endeavours to monitor quality standards regu All customers should receive a post-holiday questi the results o which are scrutinised by the Associa

SUSTAINABLE TOURISM All members acknowledge the importance o AITOSustainable Tourism guidelines, which recognise thsocial, economic and environmental responsibilitie tour operating. Those demonstrating their achievembeyond the pure acceptance o this principle arerecognised by the award o 2 to 5 star status.

CUSTOMER RELATIONS All members endeavour to deal swi tly and airly any issues their customers may raise. In the unlikeevent that a dispute between an AITO member andcustomer cannot be settled amicably, AITOs low-cIndependent Dispute Settlement Service may be caupon by either side to bring the matter to a speedy acceptable conclusion.

5113

1135



Travel insuranceOur customers should be adequately insured, and we arepleased to o er our insurance policy with tagis, with noprice increase rom 2011 and still including ZERO EXCESSon claims made (excluding personal liability). This policyis tailor-made to the speci c needs o our customersand includes additional areas o cover, such as delays or cancellation due to snow, sandstorm or volcanic ash.

Full details o the policy will be sent with your con rmation invoice; there is a 14 day cooling o period rom the date o sale wherein the policy may be cancelled without charge.The policy does not cover any pre-existing health conditions o the persons travelling and others upon whose health the tripmay depend, unless a healthcheck has been carried out by calling 0845 408 0585 and cover is con rmed in writing.

Summary o cover includes

Cancellation or curtailment 5,000

Medical expenses 5,000,000

Personal accident 25,000

Missed departure 1,000

Missed connection 1,000

Personal possessions 2,500

Personal liability 2,000,000

Legal expenses 15,000

Up to 9 nights

Adult 35.60

66-79 Years 71.35

Children (2-17) 21.30

Up to 16 nights

Adult 41.80

66-79 Years 85.30

Children (2-17) 24.40Longer durations, couples, amily and annual policies are alsoavailable. Premiums include 20% insurance premium tax.

INFORMATION

PaymentsOn con rming your holiday we require a deposit o 95 per persopayable by debit or credit card. In addition, i our insurance is take

this must also be paid or at this time. The balance must be paid atleast 8 weeks prior to departure, either online, by cheque, bank

trans er, debit or credit card (2% charge).

For bookings made within 8 weeks o departure, ull payment isrequired at the time o booking.

I we do not receive the appropriate payment, we reserve the right to cancel your booking and you will be liable or cancellation charin accordance with our Fair Trading Charter.

Please make cheques payable to The Cape Verde Experience andsend to Serenity Holidays, Atlantic House, 3600 Parkway, SolentBusiness Park, Fareham, Hampshire, PO15 7AN. Any monies paidby credit card are currently subject to a 2% charge to cover costslevied by the providers (no charge or debit cards).

Boa Vista



INFORMATION

Call The Cape Verde Experience on 0845 330 2046 to

book your holiday or to talk to one o our reservations sta or more in ormation.

Making your bookingOnce you or your travel agent have con rmed your holidayreservation, we will issue our con rmation invoice by the ollowingday. It is essential you check that all the details are correct and adviseus immediately i they are not. Any changes at a later date may incur an amendment ee.

Book with con denceThe Cape Verde Experience is a trade name o Serenity HolidaysLimited. The air holidays and fights in this brochure are ATOL

protected by the Civil Aviation Authority.Our ATOL number is 1866.

Please see our Fair Trading Charter or more in ormation. We are alsomembers o ABTA and AITO. AITO is the

Association or independent and specialistholiday companies.

How to book

Our expert team have invaluable knowledge o Cape Verde and can oa wealth o advice enabling you to choose the holiday that is right oOur o ce opening hours are 9am to 7pm Monday to Friday, 9am to 5Saturdays and 10am to 4pm Sundays. The o ce may be closed durinnational & bank holidays. Calls may be recorded or training purpose

Loyalty discount Valued customers who have previously travelled with The Cape VerdeExperience in the last three years will quali y or a loyalty discount oThe discount must be claimed at time o booking and is available thro

the year on package holidays, booked at the ull brochure price and cbe used in conjunction with a group discount.

The Cape Verde Experience works with aselect number o independent travel agents

who we eel o er the same high standard o service that we adhere to. You can make abooking with the travel agency where youobtained our brochure.

You can check availability and book your holiday online, 24 hours a day. Our websiteCapeVerde.co.uk is very in-depth with moredetailed in ormation on the islands, photogalleries and up-to-date destination news.

We just cannot t all our enthusiasm andpassion or the Cape Verde islands into thisbrochure so please visit our website to ndout more or live chat with our expert sta .

Visit your localTravel Agent

Visit us online at

CapeVerde .co.uk

Call us on

0845 330 2046Booking Checklist

.. Deposit - 95 per person Make sure you have adequate insurance

Check your con rmation invoice

Balance paid 8 weeks prior to departure

Complete Additional Passenger In ormation(API) online

Payment by cheque, bank trans er, online,debit card or credit card (2% charge)



FLIGHTS

FlightsThe Cape Verde Experience o ers a wide choice o ights to the Cape Verde Islands. As shown in our price panels,our ights are based on direct UK ights to Sal or Boa Vista.Please see the below grid or your pre erred ight options.

Winter 2012-13 Departures rom 3 UK airports to Sal and 4 UK airports to Boa Vista Twice weekly fights to Boa Vista rom Gatwick and Manchester 10 & 11 night holidays possible

Summer 2013Summer prices will be available on our website. To request a price sheetplease contact us on0845 330 2046.

Flights from UK to Sal International Airport

Flights from UK to Boa Vista International Airport

Please note that fight in ormation is correct at time o going to press and is subject to change at any time by the airline.Pre-allocated seats ( rom 25pp) are recommended. No in-fight entertainment is included.

All above fights are operated by Thomson Airways. Any fight supplements will be detailed at the time o booking.

I you have any special requirements, please advise all details to us at the time o booking and we will pass these on to the airline. TAP Air Portugal operate a daily fight to Sal rom Heathrow via Lisbon.

From To Terminal Day UK DepartureUK

Arrival Operating Dates

Gatwick Boa Vista North Tuesday 09.30 22.45 06 November 2012 - 30 April 2013

Gatwick Boa Vista North Friday 09.30 22.45 09 November 2012 - 26 April 2013Manchester Boa Vista 2 Monday 09.45 23.30 05 November 2012 - 29 April 2013Manchester Boa Vista 2 Thursday 09.35 23.20 08 November 2012 - 25 April 2013Birmingham Boa Vista 1 Wednesday 09.00 22.25 07 November 2012 - 24 April 2013

Glasgow Boa Vista Main Sunday 09.00 23.15 04 November 2012 - 28 April 2013

From To Terminal Day UK Departure UK Arrival Operating DatesGatwick Sal North Thursday 10.45 23.35 08 November 2012 - 25 April 2013

Manchester Sal 2 Wednesday 09.20 22.30 07 November 2012 - 24 April 2013Birmingham Sal 1 Tuesday 09.05 22.05 06 November 2012 - 30 April 2013



The Cape Verde Experience is operated by Serenity Holidays (Serenity Holidays Ltd). We arecommitted to a policy o air trading and make every e ort to ensure that you have an enjoyableholiday with us. Our terms o trade have been ormulated as a result o our responsibilities under law and in no way a ect your statutory rights as a consumer. We accept responsibility or the qualityo the holidays we provide and the excursions booked with our local representatives. Please read

this care ully and keep with you on holiday as it sets out the basis o the contract between you andSerenity Holidays Ltd.

We are a member o ABTA, membership number V5963. We are obliged to maintain a highstandard o service to you by ABTAs Code o Conduct. We can also o er you an arbitrationscheme or the resolution o disputes arising out o , or in connection with this contract.Further in ormation on the Code and arbitration can be ound at http://www.abta.com

DATA PROTECTION When you make an enquiry or booking with us, in ormation about youis collected. This re ers to in ormation such as your name, contact details, travel pre erences andany special needs/disabilities or dietary requirements. By giving us these details, you consent or

these to be used as necessary in processing your booking and complying with legal requirements(e.g. orwarding passenger lists to airlines). We may also use your details to send you uture holidaybrochures or advise o special o ers rom ourselves - should you NOT want to receive these,

please tell us. Some o your in ormation may be considered sensitive personal data under theData Protection Act 1998, which will only be used when it is necessary or us to communicate your needs to a hotel or airline. For more in ormation please re er to our Privacy Statement shownon our website www.capeverdeexperience.co.uk.

We sell the ollowing arrangements:

Package Holiday A package holiday is a combination o at least two o the ollowing services (a) transport,(b) accommodation or (c) other tourist services (not ancillary to any t ransport or accommodationand orming a signi cant part o the arrangements) where booked through us at an inclusive price.

I you book a package holiday through us, it will be protected under the Package Travel, PackageHolidays and Package Tours Regulations 1992 and these regulations require us to provide security

or the monies that you pay or the package holidays booked rom this brochure. We provide thissecurity by way o an ATOL (number 1866) administered by the Civil Aviation Authority.

When you buy an ATOL protected air holiday package you will receive a Con rmation Invoice rom us (or via your travel agent through which you booked) con rming your arrangements andyour protection under our Air Travel Organisers Licence number [1866]. In the unlikely event o our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to re undany money you have paid to us or an advance booking. For urther in ormation visit the ATOL

website at www.atol.org.uk. The price o our air holiday packages includes the ATOL ProtectionContribution (APC) we pay to the CAA. This charge is included in our advertised prices.

Accommodation or Flight only I you book accommodation or fight only through us, we will accept responsibility or your bookingin accordance with the terms set out in the relevant sections below. As this is a single component,

the Package Travel, Package Holidays and Package Tours Regulations 1992 do not apply.

Note: As a member o the Association o Independent Tour Operators Trust Limited (AITOT)Serenity Holidays Ltd have provided a bond to meet the requirements o the Package Travel,Package Holidays and Package Tours Regulations 1992. In the event o Serenity Holidays Ltdinsolvency, protection is provided or non-fight packages commencing in and returning to the UK and other non-fight packages excluding pre arranged travel to and rom your destination. Pleasenote that packages booked outside the UK are only protected when purchased directly withSerenity Holidays Ltd.

In the above circumstances, i you have not yet travelled you may claim a re und, or i you havealready travelled you may be able to continue your holiday or claim repatriation to the starting pointo your non-fight package.

1. YOUR HOLIDAY BOOKING When making a booking you must be aged over 18 years andhave the authority to accept and do accept on behal o your party the terms o these bookingconditions. All correspondence and documents are sent to the party leader who is responsible tous or all payments in respect o the booking. The contract is made on the terms o the in ormationin this brochure, the details set out in the con rmation invoice. We agree that the courts o Englandand Wales have jurisdiction and English Law applies (unless you live in Scotland or Northern Ireland,in which case you can bring proceedings in your local court under Scottish or Northern Irish law, asapplicable). Our con rmation invoice is our acceptance o the booking (as detailed therein), and thecontract is made on its issue. We ask you to check the details and any anomaly should be reported

to us or your travel agent immediately otherwise the details shown on the con rmation will bepresumed to be correct. Verbal quotations should not be considered binding until the rst invoicecon rmation is received. All holidays and o ers published in this brochure are subject to availabilityat the time o booking.

2. PAYMENT I you wish to con rm a booking you must pay the deposit o 95pp. Your nal

payment will be detailed on your invoice and must be paid in ull no later than 8 weeks be ore your departure, or your booking may be deemed cancelled and your deposits retained. I payment or your holiday is made by credit card a handling ee, currently 2% will be levied.

3. IF YOU WISH TO CANCEL YOUR BOOKING You will need to let us know as soon aspossible either by telephone or in writing (or must ensure your travel agent does so on your behal ). Since we incur costs rom the time we con rm your booking, the cancellation charges setout below will apply, calculated rom t he date on which we receive your notice o cancellation. You

will then receive a cancellation invoice detailing any charges.

No. o days be ore departure Cancellation charge

More than 42 days Loss o deposit

29 - 42 days 50%

22 - 28 days 75%

6 - 21 days 90%

0 - 5 days 100%

The charges above apply to your total holiday price excluding any insurance premiums, amendmentcharges or charges or goods sold and dispatched. The conditions o your travel insurance policymay allow a re und claim.

Please note: i any members o your party cancel, but the others still wish to travel, it may benecessary to re-calculate the cost per person based on the new party size as the accommodationmay now be under-occupied. This may result in an increased amount per person payable to secure

the original booking.

4. CHARGES FOR NON-INCLUSIVE HOTEL ITEMS AND DAMAGES You enter into aseparate contract with the hotel or residence or these items (e.g. parking, bar bills etc.), and agree

to pay locally or any charges or items or services used by your party and not included in your holiday price. The accommodation we arrange or you can only be used by those people namedon your Invoice. You are not allowed to share the accommodation with anyone else or let othersstay there.

5. IF YOU REQUEST A CHANGE TO YOUR BOOKING All amendments to your booking,e.g. name changes, dates o travel or accommodation, will incur a charge, the amount o which

will depend on the nature o the change and the time be ore the date o travel. Any changes made within 8 weeks o departure may be treated as cancellations and re-bookings. The lead nameon a booking cannot be changed under any circumstances and this would also be classed as acancellation and re-booking.

6. IF YOU BOOK THROUGH A TRAVEL AGENT we will assume that in dealing with us theagent is acting on your behal . All monies you pay to the t ravel agent are held by him on our behal at all times.

7. IF WE CHANGE YOUR HOLIDAY Although it is unlikely, we may occasionally have to changeyour holiday arrangements and we reserve the right to change or cancel your booking. Mostchanges are minor and we will always endeavour to advise you or your travel agent o any suchchanges at the earliest possible date.

Note: Any amendment or cancellation ees you incur in terms o other arrangements you havemade with other providers under separate contracts are not claimable rom us.

Package Holiday & Flight only: A change o airline, aircra t type, overseas airport o destination, travel timings by 12 hours or lessand accommodation o a similar or higher standard in the same resort or region are classed asminor changes which do not entitle you to cancel or change to another holiday / fight withoutpaying our normal administration charges, and or which no compensation or re und is due.

In accordance with EU Regulation 2111/2005 we are required to advise you o the actual carrier operating your fight/connecting fight/trans er. We do this by listing carriers to be used or likely

to be used as ollows: Thomson Airways, Thomas Cook Airlines and TACV Cabo Verde Airlines. Any changes to the actual airline a ter you have received your tickets will be noti ed to you assoon as possible and in all cases at check-in or at the boarding gate. The carrier may occasionallyhave to change the type o aircra t used on a particular fight without advance warning. In suchcircumstances where you have booked and paid an additional seat supplement and such seatcannot be provided, then you will receive only a re und o the supplement paid.

Occasionally, we have to make major changes to your travel arrangements or accommodation. A major change is a change made be ore departure, which, on the basis o the in ormation given tous by you at the time o booking we can reasonably expect will have a major e ect on your holiday.The ollowing changes are examples o major changes: changing travel times by over 12 hours,your UK departure airport (excluding London airports), your holiday region, a change to a lower standard or type o accommodation or reducing the number o days holiday.

I we have to make a major change or cancel your holiday we will tell you as soon as possible. Where possible, we will o er the ollowing options: you can either a) accept the changedarrangements b) purchase another holiday/fight rom us at the advertised current selling price or c) cancel your booking upon which we will re und your monies in ull and nal settlement.

I you have booked a Package Holiday, subject to the note below, irrespective o whether you choosea), b) or c) we will pay compensation to passengers who paid the ull brochure price as ollows:

No o da ys be ore dep ar tu re Am ou nt or eac h ul l are pa yi ng ad ul t

More than 56 days Nil

29 - 55 days 15

15 - 28 days 25

8 - 14 days 35

Less than 7 days 50

Accommodation only:

I we make a change to your accommodation and you dont want to accept it, you can takeany alternative we are able to o er you (you will pay the increase in cost i the replacement isadvertised at a higher price than your original booking, or receive a re und o the di erence i it is less expensive) or a re und o the money you have paid to us. This does not apply where

the change is not material. Examples o non-material changes include, but are not limited to, temporary withdrawal o acilities or seasonal unavailability o amenities. I we have to cancel your accommodation, again we may be able to o er you an alternative. I you accept it, you would pay

the di erence i it was advertised at a higher price than your original accommodation, or receive are und o the di erence i it was advertised at a lower price. Or we will re und the monies you havepaid us or your accommodation. We will not be responsible to pay any compensation ollowing achange or a cancellation by us.

Applicable to Package Holiday, Accommodation or Flight only bookings:Note: I a change or cancellation occurs because o circumstances beyond our control, or example war, threat o war, riots, civil disturbances, actual or threatened terrorist activity and itsconsequences, industrial disputes, natural or nuclear di sasters, re, health risks, adverse weather conditions, hurricanes, foods, unavoidable technical problems with transport, closure or congestiono airports or ports, epidemic or pandemic illness and all similar situations we will have no liability

to you. No compensation payments, expenses or any other sums, including the cost o securingalternative accommodation will be paid by us.

8. IF YOU HAVE A COMPLAINT In the unlikely event you have cause or complaint whilstabroad, about the accommodation or about any other element o your holiday, you must re er itimmediately to our local representative. It is unreasonable or you to take little or no action whilston holiday and wait until you return to complain, and you must take reasonable steps to minimise

the consequences o the problem. I you ail to ollow this simple procedure we will have beendeprived o the opportunity to investigate and recti y your complaint whilst you were in resort and

this may a ect your rights under this contract. I a problem cannot be resolved locally you shouldcomplete and sign a Guest Comment orm in resort, setting out the details o the problem.This should be handed to your representative who will give you a copy; it is essential that you alsoreport the problem to any supplier o the service you are complaining about. Any complaint mustalso be ollowed by written con rmation o all the details, with any supporting evidence, within 28days o your return rom holiday.

9. OUR RESPONSIBILITY

Package Holiday:I the contract we have with you i s not per ormed or is improperly per ormed by us or our suppliers we will pay you appropriate compensation i this has a ected the enjoyment o your

travel arrangements. However, we will not be liable where any ailure in the per ormance o thecontract is due to: you; or a third party unconnected with the provision o the travel arrangementsand where the ailure is un oreseeable or unavoidable; or unusual and un oreseeable circumstancesbeyond our control, the consequences o which could not have been avoided even i all due carehad been exercised; or an event which we or our suppliers, even with all due care, could not

oresee or orestall.

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum o [3] times the cost o your travel arrangements. Our liability will also be limited in accordance with and/ or in an identical manner to:

(a) The contractual terms o the companies that provide the transportation or your travelarrangements. These terms are incorporated into this contract; and(b) Any relevant international convention, or example the Montreal Convention in respect o travelby air, the Athens Convention in respect o travel by sea, the Berne Convention in respect o travelby rail and the Paris Convention in respect o the provision o accommodation, which limit the

amount o compensation that you can claim or death, injury, delay to passengers and loss, damageand delay to luggage. We are to be regarded as having all bene t o any limitation o compensationcontained in these or any conventions.

You can ask or copies o the transport companies contractual terms, or the internationalconventions, rom our o ces: Serenity Holidays Ltd, Atlantic House, 3600 Parkway, SolentBusiness Park, Fareham, Hampshire PO15 7AN

We do not accept liability or happenings or actions outside our control, e.g. delays to travelservices, the temporary invasion o pests, the presence o indigenous animals or insects,government action, industrial disputes, damage or inconvenience resulting rom the weather (e.g.drought conditions) or rom acts o God, or your partys negligence resulting in loss or accident.

I the contract we have with you i s not per ormed or is improperly per ormed as a result o ailuresattributable to a third party unconnected with the provision o the services, or as a result o ailuresdue to unusual and un oreseeable circumstances beyond our control, the consequences o whichcould not have been avoided even i all due care had been exercised, or an event which we or our suppliers, even with all due care, could not oresee or orestall, and you su er an injury or other material loss, we will o er you such prompt assistance as is reasonable in the circumstances. I youhave taken our recommended insurance cover, you must make an insurance claim in respect o any legal ees incurred abroad or that purpose, and i you have taken alternative insurance, youmust do likewise under any Legal Expenses cover provided by it. You must also provide us with thecon rmation rom the insurance company o receipt o your noti cation to them o your claim.

Excursions or other tours that you may choose to book or pay or whilst you are on holiday are notpart o your package holiday provided by us. For any excursion or other tour that you book, your

contract will be with the operator o the excursion or tour and not with us. We are not re or the provision o the excursion or tour or or anything that happens during the coursprovision by the operator.

Accommodation only: We have a duty to select the accommodation providers with reasonable skill and care. Wliability to you or the actual provision o the accommodation, except in cases where it

that we have breached that duty and damage to you has been caused. There ore, providi we have selected the provider with reasonable care and skill, we will have no liability toanything that happens at the accommodation or any acts or omissions o the provider or

We also have no liability in the ollowing situations:

i. where the accommodation cannot be provided as booked due to circumstances beyondcontrol (see the Note in clause 7)ii. where you incur any loss or damage that could not have been oreseen at the time obooking, based on the in ormation provided by you.iii. where you incur any loss or damage that relates to any business activity.iv. where any loss or damage relates to any services which do not orm part o our contyou.

I we are ound liable to you on any basis, we limit the amount we have to pay you to ao three times the cost o your accommodation. This limit does not apply to cases invoor injury.

10. YOUR RESPONSIBILITY You undertake to exercise due and reasonable care in respeo your holiday accommodation and its contents, to leave it in a clean and complete con

to respect local and on-site regulations and bye-laws, to limit party numbers to those on con rmation, to remit payments as invoiced on or be ore the due dates, to indemni y uall loss or damage arising directly or indirectly rom any act, de ault or omission o yonot to exceed the published occupation capacity o the accommodation. Any serious abproperty or its contents may render you liable to eviction without compensation.

11. PRICES AND SURCHARGES The price o your holiday was calculated using the exrate o 1 = 1.18 on 12 March 2012. We reserve the right to increase or reduce prices, a

the current price o your holiday will be advised to you at the time o booking. Whilst is made to ensure the accuracy o all the in ormation and prices provided to you, regreterrors do occasionally occur. In the event that an incorrect price has been given in error, abooking made based on this price, will not be valid. You will be advised o the mistake aearliest opportunity and you will then have the option either to pay the correct price or

travel arrangements or to cancel and receive a ull re und o any monies you may alreapaid. Once you have booked your holiday we reserve the right to surcharge or cost incrdue to government action such as changes in VAT or any other government imposed char

transportation costs (including the cost o uel), taxes or ees chargeable or services taxes, embarkation or disembarkation ees at airports, and exchange rates.

Package Holidays There will be no charge within 30 days o your departure. We will absorb such increaseso your basic holiday price (excluding insurance premiums and any amendment chargesurcharge is greater than 10% o your holiday price you have the option o changing to holiday that we o er (i we are able to o er an alternative you will not have to pay mis o a lower quality you will be re unded the di erence in price) or you have the righ(within 14 days o receiving surcharge noti cation), in which case we will re und in upaid to us except insurance premiums and any amendment charges. Should the price o holiday go down due to the changes mentioned above, by more than 2% o your holiday

then any re und due will be paid to you. However, please note that travel arrangements always purchased in local currency and some apparent changes will have no impact on tyour holiday due to contractual and other protection in place.

Accommodation and Flight only We reserve the right to pass on all increases. I we ask you to pay us any increases in tasimilarly, i any taxes you have paid to us are reduced or abolished, you will be entitled re und. Such right shall not apply in respect o any surcharge paid in respect o aviatio

12. TRAVEL SERVICES When you travel by air the relevant carriers Conditions o Car will apply to your journey, some o which may limit liability or exclude liability in acc the relevant international conventions. Copies o the conditions are available or inspec ABTA travel agent. In ormation given by us about such services is or guidance only aconcerned accept no responsibility or our brochures. It is your responsibility to report pat the check-in times given by the carriers and with the appropriate valid travel documenpassports), and we cannot be held responsible or any costs incurred by you i you ailOccasionally there are times beyond our control when a fight is delayed. We will work c

with the airline and our resort o ce to make sure any delay is as short as possible and toverseas trans er and accommodation arrangements are changed i necessary. Our aim iminimise the inconvenience o delays as ar as possible.

Under EU law you have rights in some circumstances to re unds and/or compensation airline in cases o denied boarding, cancellation or delays to fights. Full details o thesepublicised at EU airports and will also be available rom airlines. Please note that reimbin such cases is the responsibility o the airline and will not automatically entitle you toyour holiday cost rom us. Your right to a re und and/or compensation rom us is set ou7 i we change your holiday. I your airline does not comply with these rules you sho

to the Air Transport Users Council - www.auc.org.uk. In March 2006 the European Compublished a list o airlines considered to be unsa e and which are there ore not permittpassengers or Cargo in the EU or operate within the European airspace. This list is updat

three months and can be viewed by clicking on the website or the European Commissiec.europa.eu/transport/air-ban/list_en.htm. Alternatively, should you wish to be sent a colist, please contact us either by telephone or in writing.

13. TRAVEL INSURANCE You agree to our requirement: at the time o booking your hoyou either accept our travel insurance or you or your travel agent make immediate alternarrangements with cover at least to our own policy.

14. SWIMMING POOLS AND OTHER FACILITIES Where a swimming pool or other is re erred to as being available or use, such availability is at the hoteliers discretion aunderstood to be conditional upon temporary or unavoidable closure necessitated by: theessential maintenance programme, accident, damage or mal unction o equipment, andcase o swimming pools: compliance with any water conservation regulations imposedo drought, damage or mal unction o the mains water supply. The above are understooresult o orce majeure and not to refect on our ailure to deliver an advertised acility

15. ARBITRATION In the unlikely event that a complaint cannot be settled amicably beus, you may i you wish re er the matter to arbitration under a special scheme, which, tdevised by arrangement with ABTA is administered quite independently by CEDR part oChartered Institute o Arbitrators (details on request). This is a simple method o arbitrdocuments alone with restricted cost liability to the customer. The rules o the scheme p

that the application or arbitration must be made within twelve months o the date o r the holiday but in special circumstances it may still be o ered outside o this period. Tdoes not apply to claims over 5,000 per person or 25,000 per booking, nor to claims mor solely in respect o injury or illness or their consequences. Alternatively, AITOs IndDispute Settlement Service may be called upon by either side to bring the matter to a speamicable solution.

16. PASSPORT/VISA It is the responsibility o all customers to ensure they have a validand any required visa. In addition, you must consult your GP or advice regarding recommedication and anti-malarial drugs be ore you book.

17. HOLIDAY PARTICIPATION Should anyone be re used admission to the fight or to tdestination country by the airline or government authority due to the correct documentatbeing in order then we are powerless to assist and cannot be held responsible. Any passeconsidered being unacceptably under the infuence o alcohol or drugs may be denied bo

to the aircra t or entry into the country. In these circumstances we shall consider the cuhaving given notice o cancellation and be under no liability or any costs or charges inresult o our doing so.

FAIR TRADING CHARTE

Contact your Local Travel Agent or book at CapeVerde.co.uk


19/19

Gambia.co.uk 0845 330 4567

The Gambia Experience The Senegal Experience Corsican Places Sardinian Places

Senegal.co.uk 0845 338 8700

Corsica.co.uk 0845 330 2345

SardinianPlaces.co.uk 0845 330 2056

We are an independent company where emphasis is very much on quality and service.

We offer specialist holidays to other destinations and all provide excellent value and choice.

Travel Agents Stamp

Reservations: 0845 330 2046 (+44 1489 866 969) Administration: 0845 330 2068(+44 1489 866 970)

CapeVerde.co.uk | [email protected]

Serenity Holidays Ltd, Registered in the U.K number 01744872 Atlantic House, 3600 Parkway, Solent Business Park, Fareham, Hampshire, PO15 7AN

Thanks to: Photography: Jon Baneld Photography James Dalrymple The Cape Verde Experience Team | Design: Serenity Design Studio | Print: Hawthornes

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