Capacity Management for Web Operations John Allspaw Operations Engineering.
Capacity development - key to sustainable water operations
description
Transcript of Capacity development - key to sustainable water operations
Capacity development - key to sustainable water operations
Water Operator Partnership and Institutional Capacity Development for Urban Water Supply
Richenel Breeveld, Leon Hermans and Siemen Veenstra
30th May 2013
Content
1. Research Approach2. Institutional Lessons 3. Discussion
Purpose of 5th Symposium
- Urbanisation and Population Growth
- Severe Poverty
- HIV crisis 2008
- Insufficient Water Production
- Commercial and Pyhsical Losses
- Lack of preventive maintenance
Water Operator Partnership and Institutional Capacity Development for Urban Water Supply
Purpose of 5th Symposium
To which extent experiences with drinking water institutions in the Netherlands, available to this particular water operator
partnership, could be used to improve the institutional capacity for urban water supply in Lilongwe in Malawi?
Research Question
Purpose of 5th Symposium
IAD Framework
Source: Adapted from E. Ostrom (2005: 15).
Interactions
Rules-in-Use
Biophysical Conditions
Attributes of Community
Outcomes
Evaluative Criteria
Action Situations
Exogenous Variables
Purpose of 5th Symposium
Key exogenous conditionsCategory: Key exogenous conditions, Lilongwe Water Board Key exogenous conditions, The Netherlands
Material and Biophysical Nature
- Lack of information on actual condition of physical components at an operational level and collective choice level
- Lack of fail-safe design in distribution network at operational level
- Insufficient water production to meet water demand
- Substantial part of distribution infrastructure are old and is expected to fail in the near future
Attributes of the Community
- High unemployment rate, affecting company culture
- HIV/AIDS epidemic, constrains on technical expertise
- Strict hierarchal culture
- Economies of scale, can enlarge investment capacity, knowledge and expertise at drinking water companies
- Risk averse attitude towards investments and maintenance issues that may affect public health
- High trust of public in drinking water supply system provides incentive to various actors involved in the water supply cycle
Rules-in-Use - Donor providing funding for investment
- Lacking of closed financial cycle
- Corrective maintenance crowds out capacity for preventive maintenance
- Strong monitoring and enforcement of rules to detect rule-breaking
- Shareholders likely to be driven by political values
- Asset management provides incentive to make investment and maintenance decisions based upon analyzed information
- Asset management provides incentive to improve data management
Purpose of 5th Symposium
Action Situations
• Samaritan Dilemma - Malawi
• Economies of Scale Dilemma- the Netherlands
• Asset Management Dilemma – the Netherlands
• Collaboration in Road Construction Projects – the Netherlands
• Aged Infrastructure Dilemma – the Netherlands
Purpose of 5th Symposium
Institutional Constrains
• Displacement of local efforts
• Disincentive to actively maintain local public infratrstucture
• Difficult for donor organisation or government to alter this behaviour
Purpose of 5th Symposium
Asset Management Dilemma
• Integrated approach on physcial and human assets
• Misalignment in interest between two departments
• Outcome: reduction in efficiency
Purpose of 5th Symposium
Institutional lessons from Asset Management
• Overcome information asymmetry
• Create transparency and build commitment
• Entrepeneurs in asset mainteance
Purpose of 5th Symposium
Institutional lessons from experiences in the Netherlands
Action Situations Institutional Components
Asset Management Dilemma - Improved information about material conditions
- In-company entrepreneurs and champions for participation of operators and engineers in asset management decisions
Economies of scale - Improved information about material conditions and environmental conditions
Collaboration in road construction projects - Early communication and joint elaboration of plans between parties
- Repeated interactions between parties
Aged infrastructure dilemma - Collaboration in research on expected life time infrastructure
- Monitoring and enforcement
- Public benchmarking and indicators
Purpose of 5th Symposium
Transplantation of Institutional ComponentsInstitutional Components Conditions in the Netherlands Conditions Lilongwe Water Board Recommendations for Malawi
Improved information about material conditions
Measurement equipment
Knowledge and expertise
Measuring equipment often defect or inadequate
Staff capacity limited as employees heavily occupied with acute problems
Set up a team committed to analyze data and estimate effects on drinking water production and maintenance
In-company entrepreneurs and champions for participation of operators and engineers in asset management decisions
Central databases for info-exchange
Entrepreneurs willing to cooperate in data collection and planning
Rewards for consistency
Expertise
Operators and maintenance engineers primarily busy with corrective maintenance, limited data collection capacity
No centralized information systems and only 25% of staff has access to computers
Absence of maintenance plans and investments programs
Improve data management and analyses, as above
Link reward system to care taker strategy
Public benchmarking and indicators
Trustworthy data
Sufficient participants
Sufficient importance
Conditions for effective benchmarking not yet in place, but of ‘care-taker’ strategy that creates local ownership in organization provides starting point
Publish benchmarking results for difference zones in LWB area
Purpose of 5th Symposium
Conclusion
• Institutional Capacity can be developed by use of lessons learned (WOPs)
• Structured approach by using IAD Framework and Policy Transfer
• Cooperative behaviour
• Overcoming information assymetry
Purpose of 5th Symposium
Thank you for your attention.
Author(s) name(s)OrganisationEmail address