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 You are receiving this e-mail as a result of contacting the Canon helpdesk or web self-service site. On behalf of Canon we would like to invite you to complete a survey thatwill help Canon understand their customer requirements further and aid the continual

improvement and development of the service they offer.

At the end of the survey you will be able to opt into the competition, where youwill have the chance of winning a Canon digital camera. Full terms and conditionscan be found here: https://five.surveys.com/projects/j246510r/tandc_ENU.htm  

If you do not wish to take part in this survey, please ignore this email. You willnot be contacted by us for any other reason but may receive similar questionnaireinvites in the future if you happen to contact Canon. Again, you can simply ignoreany future emails if you do not wish to take part in this survey.

If you need to raise a query about a Canon product or item, please contact Canondirectly, as we are unable to pass your individual queries onto Canon.

Please click here to access the site:

http://www.Surveys.com/s.aspx?project=j246510c&Id=1275439  

The survey is confidential. It should take about 15 minutes to complete.

The survey is being conducted on Canon's behalf by GfK NOP. No approach will bemade to you as a result of your responses, which will remain completelyconfidential. You can find out more about GfK NOP at http://www.gfknop.co.uk 

Thank you for your help.

This email is sent from an unmonitored mailbox, so please don't reply directly tothis address.

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Customer Support Centre Survey and/or the Customer Repair Survey andhave opted into the Competition

3.2 No purchase or entry fee is required. Simply complete the Canon customersurvey and answer the Competition question and slogan at the end of thesurvey for your chance to win.

3.3 This promotion runs for total of 12 months (1 year) from 1 January 2010 to

31 December 2010, with five winners selected each month on the last dayof that month (finishing on 31 December 2010 with 60 winners in total).3.4 Only one entry will be accepted per person per completed survey.

 

4. Allocation of the Prizes 

4.1 All correct entries received by midday on the last day of each month will beentered into the competition (correct entries received after midday on thelast day of the month will be entered into the next month’s competition).

4.2 The five entries with the best slogans will be selected from all the correctentries each month. As such, a total of 60 winners will be selected

throughout the term of this competition (2010).4.3 The best slogans will be those slogans that, in the absolute discretion of 

Canon (or any third party authorised by Canon to administer thisCompetition), are the most appropriate, funniest, most original or mostthoughtful of that month’s entries.

4.4 On selection, the Winners will be notified by Canon (or its authorised thirdparty) via email within 14 days after the end of the month and must confirmacceptance within 14 days of notification.

4.6 By entering the Competition, all participants expressly agree to allow Canon (or itsauthorised third party) to publish the name and country of the winners. If a winner does notwish such details to be published, he/she must make this clear at time of accepting the

prize.4.7 A list of Prize winners will be available 1 month after the end date of the

Competition by sending an e-mail to amanda.peet@gfk.com4.8 The decision of Canon (or its authorised  third party) and the allocation of 

prizes are absolutely final and no correspondence will be entered into.

5. Prizes 

5.1 The prizes each month will be five Canon digital camera (DSC) with anestimated value between 200 Euro and 250 Euro (between two hundred and

two hundred and fifty Euros) and will be selected by Canon (or its authorisedthird party). The actual prize and value will be communicated to the winnerswhen notified.

5.2 All prizes are non-transferrable and no cash alternative is available.5.3 All Winners must accept the Prize within 14 days from the date of notification by sending an

e-mail with his/her acceptance to the e-mail address indicated in the notification sent byCanon (or any authorised third party administering the competition). Upon acceptancethereof, the prize will be sent by post to the winner within 4 weeks of the date of acceptance.

5.4 If a winner fails to accept the prize within 14 days of notification, it will be revoked and the

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next best entry will be selected and awarded the prize and so on until acceptance.

5.5 Canon reserves the right to offer any alternative Canon product of equal or greater value asprizes.

5.6 Canon reserves the right to void the Competition at any time and change these Terms andConditions without prior notice, if this is necessitated by unforeseen circumstances beyondCanon’s reasonable control.

5.7 The payment of any taxes applicable to the prize will be exclusively the responsibility of thewinner.

6. DISCLAIMERS

 

6.1 Canon shall not be liable for any direct or indirect losses, damages or injuries of any naturehowsoever caused, sustained by any participant under this Competition, insofar aspermitted by law. However, nothing in these Terms and Conditions shall have the effect of excluding or restricting Canon's liability for personal injury or death, or caused by grossnegligence or willful intent by Canon.

6.2 Canon shall not be liable for any failure to fulfill this offer where such failure is caused by anysupervening circumstances amounting to force majeure. Such circumstances shall include,but shall not be limited to, severe weather conditions, fire, flood, war, earthquake, riots,industrial dispute, terrorism, acts of God, or events that, without the fault of either party,render performance impossible or incapable of satisfactory execution.

6.3 Canon accepts no responsibility for any entries sent after the closing dates as set out inClause 3.3. GfK NOP and Canon do not accept any responsibility for late or lost entries dueto the Internet. Proof of sending is not proof of receipt

 

7. GOVERNING LAW

 

7.1 The Laws of the Netherlands will apply to this Competition and the parties agree to theexclusive jurisdiction of the courts of Amsterdam.

 

8. PRIVACY NOTICE 

8.1 Canon is committed to protecting your privacy and any personal information supplied by youwill be used by Canon and any of its authorised third parties solely for the purpose of administering the Competition. The personal data provided in the Entry is held on securecomputer and manual files and shall not be processed for any other purposes thanadministering the Competition. You have the right to access, correct, update, or delete your

data. For contact information and further details on Canon’s Privacy Policy, please visit thewebsite <http://www.canon-europe.com>.

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Privacy Statement

This online questionnaire is being conducted by GfK.

Contact

You can contact us at Amanda.Peet@gfk.com to discuss any problems with this survey. You can findout more about us at www.gfk.com 

Confidential

The key principles of professional market research are founded on honesty, objectivity, confidentiality

and transparency. We are members of the UK Market Research Society ( http://www.mrs.org.uk  ) and

the Council of American Survey Research Organizations ( http://www.casro.org/ ). We follow their codes of conduct for market research and we are also adherents to the ICC/ESOMAR International

Code of Marketing and Social Research Practice ( http://www.esomar.org )

You shall be entitled to complete assurance that no information collected in a research survey, which

could be used to identify you, will be disclosed to anyone else without your agreement; that the

information you supply shall not be used for purposes other than research and that you will in no way

 be adversely affected as a result of participation.

Research findings will always be reported accurately and never used to mislead anyone, in any way.

Voluntary

As with all forms of marketing and opinion research, your co-operation is voluntary at all times. No personal information is sought from or about, you without your prior knowledge and agreement.

You are entitled at any stage of the interview, or subsequently, to ask that part or all of the record of 

your interview be destroyed or deleted. Wherever reasonable and practical we will conform to such arequest.

Children

We try our best not to interview children without first getting the permission of their parents, though

we cannot always guarantee this to be the case.

Cookies/Invisible processing

We use cookies and other similar devices sparingly and only for quality control, validation and to prevent bothersome repeat surveying. You can configure your Browser to notify you when cookies are

 being placed on your computer. You can also delete cookies by adjusting your browser settings

We automatically capture information about your browser type in order to deliver an interview best

suited to your software. We do no other invisible processing of data from your computer.

Security

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