0Day Hunting A.K.A. The Story of a Proper CPE Test by Balazs Bacsay
Candidate experience - build your own one as a product #SRD17 Balazs Paroczay 2017
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Transcript of Candidate experience - build your own one as a product #SRD17 Balazs Paroczay 2017
My productsThe people that makes stuff happen
www.edlington.co
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My productsThe people that makes stuff happen
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whydoes CXmatter?
0. it’s a human business...
1. transparency is KING…
2. CX is money…
why CX matters? 1. it’s an ubertransparent world (Bill Boorman ©)
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3. it’s an experience economy
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coining the experience economythe Joe Pine model
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coining the experience economythe Joe Pine model
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1. we live in an experience economy (and winning companies provide experience)
2. it’s an ubertransparent world –you cannot hold it back anymore!
3. bad experience has a bloody bigprice
summary
what happens now?
My productsThe people that makes stuff happen
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Build a Candidate Journey Map!
1. Learn from marketing (e-commerce)
2. Check what candidates will do –think – feel!
3. What happens at the touchpoints with your company?
create candidate personas!
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JuniorJuliaSenior Sara
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Senior SaraEnjoying every happy moment in the rest of my life!
Senior Sara
• Age: 45+• Centre of life:
• Family• Friends
• Interested in (publicly): • Women’s world (e.g. cosmetics,
flowers, fashion, songs etc.) • Household items• Local news, actions, local society• Little traveling, hiking, camping • Professional (nursing) content
• Social media• LinkedIn (very low profile, very few
friends, minimum interactions)• Facebook • Few pics public• No Twitter, blogs, Instagram
• Almost never change job• Wants: a secured, balanced happy life
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Senior Sara
Senior Sara
Enjoying every happy moment in the rest of my life!
candidate experience modelPA
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https://www.ere.net/packaging-and-selling-the-candidate-experience/
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http://diginomica.com/2017/03/24/making-first-impressions-count-talent-journey-cisco/#.WRNS7gO8PGB.linkedin
one career app• gives feedback and updates• two-way communication• rate the interview• digital offer management• assessment• Corporate Social Responsibility • content sharing• integrated with the ATS• speed up the on-boarding process
the theatre experience
candidate experience must be designed and created as a box product
@theBalazs
